Dave is fantastic!!! We came in to upgrade a phone and Dave went above and beyond to make sure we…read morewere satisfied! He was so patient as my daughter took her time, literally, trying to figure out which phone and what color. You know how Apple can be, so he made sure the phone was backed up on the old device. The new phone needed a software update which he took care of as well as making sure all the contacts, pictures and apps were loaded onto the new phone. He was very thorough from start to finish. He made what could have been a stressful transaction easy breezy. If I could request his assistance every time I have to come to this location, that would be phenomenal.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

After my husband's phone was lost and we exhausted all other possibilities of retrieving it, we had…read moreto get him a new phone. We were able to get the content transferred easily from his backup, but then it was time to get it set up with Verizon. We wanted to be sure we weren't messing up the cellular switch in the process, especially since we were already exhausted by the all-consuming multi-day quest that brought us to this moment. Since we were just down the street from the Apple Store, we decided to just go directly to Verizon. Upon arriving, we saw many signs inside noting that this Verizon store is a third-party approved carrier under the name Russell Cellular. As long as they could help us with the process, that sounded fine to us. Since all the employees were helping customers when we arrived, we wrote our name on the clipboard list and then took a seat. A couple minutes later, Josue welcomed us and we explained our situation. He made sure that we knew from the beginning that there would be a small fee ($40) to complete the full switchover and testing, but it was worth it to us to put this ordeal behind us. He got everything updated in the system and tested the phone to be sure the number transferred correctly. Josue asked helpful questions along the way and made sure we got everything we needed without trying to upsell us or drag out the process. It was the most pleasant experience I've ever had with Verizon! Since going to the other local location can be a mess, I would definitely want to return to this store if I ever need help with Verizon products in the future.

Verizon used to be great. Now I can't seem to watch a YouTube video without getting paused and…read morewaiting minutes for the system to resume. Their App sucks as it doesn't provide specific data on what is wrong.

In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

Was in the Verizon Woodbridge store today 5/17/23 to drop off my phone that I previously was having…read moreissues with after receiving its replacement. I was advised that I could not drop off my phone at the local store and my only option was to mail it in. This was advised by the manager of the store. She also explained to myself and three other customers that she would not be able to provide service to us being that she had three other customers on the list. This was at 6:30p. From my understanding the store closes at 7p. Not sure why we were all advised that we would not be assisted being that we were in the store 30 minutes before the store closes. All customers including myself was very disturb by this. Especially hearing this from the manager. Her behavior was very unprofessional and the fact that she doesn't know the policies and workflows as a store manager is beyond me. I later called the Verizon customer service line and was told that I do have the option to drop my phone off at the local store. As you know I was not happy after hearing this. I have to say as a customer for 16 years this is the worst service I've ever experienced from Verizon. Very disappointing.

Terrible customer service, bad attitudes and long wait times. I've been with Verizon for 10 years…read morebut will be switching to T-M tomorrow.

Peaceful and quiet zone . The environment is relaxing and…read moreclean . Basshemaqa was really help and understood exactly which product I was looking for . He delivered exactly customer service by giving me the complete break down and value of the products . Thanks to him I'm decided to become a Xfinity customer .

DO NOT RECOMMEND -- BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE…read more I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I've ever had. On July 14, we received what appeared to be a legitimate Xfinity call to pay our bill. The caller had our information, and we even received an Xfinity verification text. We paid, received an email saying the bill was paid, and later discovered serious concerns that our payment and account information had been compromised. When I called Xfinity, I was told my account would be credited by July 20. Instead, I was charged another late fee. I called again on July 27 and was passed around to representatives who gave conflicting information, read scripts, and continued asking me to pay an incorrect balance instead of fixing the problem. Even my installation experience was terrible. The technician asked personal questions unrelated to the installation and made me so uncomfortable that I asked my husband to hurry home. Two months in, I've dealt with security concerns, incorrect billing, late fees, broken promises, and terrible customer service. I will be canceling as soon as Xfinity corrects and zeros out my account. I would not recommend Xfinity to anyone. The cheaper price is NOT worth the frustration.

Jalena was absolutely amazing! We spent two months trying to obtain a transfer PIN and went through…read morea nightmare of being bounced back and forth between the store and customer service with no resolution. Everything changed when we met Jalena at the T-Mobile Experience Store. She was polite, patient, and truly dedicated to helping us. She went above and beyond to resolve our issue, and despite the challenges she encountered, she was able to accomplish what no one else had been able to help us with for two months. Honestly, I believe that if we hadn't met her, we would still be stuck in the same situation. Thank you, thank you, thank you, Jalena! She is truly a valuable member of the T-Mobile team. Although we are leaving T-Mobile, if we ever return, we will definitely be coming back to see Jalena. Many thanks again!

Staff very rude and not helpful. Thank fully I do have some tech knowledge however the staff…read moretreats you as if your are stupid. I had to return 3 times to accomplish what should of happened in one visit.

Allied Telecom has been my internet service provider for years and I couldn't be happier. I own a…read moreMartial Arts Academy (BETA Academy) and a Government Consulting Business (Meridian Solutions Group) both of which require dedicated high speed internet 24/7. If you are looking a dependable company that will keep your business hooked up to the net without ever being down, then look no further. The thing that sets this company apart from others is its superior customer service. If you ever need to reach a technician for any reason, and I mean any reason at all, you can call Allied anytime and will always get a live person that is ready and willing to assist you. I have used other services such as Comcast and Verizon and wish I had found this service sooner. They have also recently added voice services (VOIP) and we were one of the first organizations to sign up. Internet and Voice has never been better. You owe it to yourself to give Allied a try!

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for…read moredoing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive. As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests. In conclusion, for service performance and product quality, I gave him five stars.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!