Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

So I was intrigued by an article in my August 2017 Consumer Reports magazine. The front cover…read morefeatured cutting the cord. I was interested since my bill for satellite was now double from when I subscribed to it exactly four years ago. The providers entice you with introductory offers that only last for a year or so. I read the several page article which was very compelling. It even estimated what you would pay depending on different options. A gal in my book club just cut the cord and suggested I look into doing the same. My daugher was in town for the weekend and I discussed my thoughts on cutting the cord and getting an over the air (OTA) antenna. I already have wifi together with HULU, Netflix, Amazon etc. She told me that she only uses an antenna together with her streaming apps. Therefore I started investigating what my options were. I wanted to replace my satellite DVR with another that would that would record at least 4 stations at a time and had enough memory to handle my recordings. I wanted the DVR accessible to my other televisions and wanted a mobile app to set and view my recordings from anywhere. I wanted the ability to stream Netflix Hulu Amazon etc. and I wanted an OTA antenna that would provide me with all the local stations and then some and would not be obtrusive. I almost purchased an amplified indoor antenna but then decided to look into an outdoor antenna that would mount on the satellite mount. I researched an April 1, 2017 article in the Minneapolis Star and Tribune which also discussed the benefits of cutting the cord. The article featured an antenna distributor. I then went to Yelp to see if I could find reviews for antenna installers. There were at least two and I talked to both companies. After discussing my needs with John I decided to go with Cable Alternatives. John was extremely knowledgeable and could provide not only the antenna but the equipment and set it up for no additional charge and no additional cost to me as long as he provided the equipment. John was also very courteous and answered all my questions and concerns. He would make this very easy for me! He knew exactly what I wanted to accomplish and how to implement it. He thought the Tivo Bolt and Mini's were a great choice. I called my satellite TV provider and canceled the service a week out and scheduled John for the day that my service was terminated. John's installer Andrew is absolutely fabulous! He was at my house promptly at 9 o'clock in the morning on the day of termination. He installed all of the equipment helped me register for the Tivo service and equipment online and installed the antenna, TiVo Bolt DVR and my TiVo mini's for the additional televisions in the house. Everything was hooked up to my existing cable and linked to the wifi router. He got all the equipment working and showed me how to navigate the system. What a great guy! He is extremely personable and extremely knowledgeable! He indicated that he has done hundreds of these installations and he was very diligent in his endeavor. I have now enjoyed my first couple of days after cutting the cord and I love the equipment I love the installation I get great reception. I may miss a few cable channels but not the cost. I would highly recommend Cable Alternatives if you're thinking about cutting the cord with cable or satellite. Trust me since I have had one or the other for over thirty years and finally am not paying to watch my favorite shows on local TV.

The business appears to be shut down. I lfet two messages last week and one this week. No call back.read more

I've been really pleased with CenturyLink. I have had their service for two months so far…read more I moved into a new apartment in Bloomington which had a CenturyLink modem pre-installed. This was a fiber-to-the-home connection, complete with a fiber optic cable I could actually look at in the closet. When I activated the service, which was really quick and easy, I got about 50 Megabits per second over the modem's built in wi-fi router. When I wired my laptop directly to the switch, however, I easily got the rated 500 Mbps I was paying for in an online speedtest. Don't use the built-in wifi router. I purchased high quality Unifi equipment, and I easily get 4x faster speeds than I did when I only had the built-in wifi access point.

I had Century Link internet for 2 years because I had no other options in my area. The signal…read morequality was terrible, often had to use my phone data instead as it was down frequently. I called to cancel my service when I finally had another option and it is nearly impossible to get a human on the phone. After hours of arguing with their chat bot I finally got a human who promised me they would stop further bills. A week later I got an email saying they were charging my account. I went through the drama of getting customer service again and they assured me I would not be billed. The next day I had $83.43 removed from my bank account for a service I no longer have access to as I long ago returned the modem. Now they are saying I can't cancel "mid billing cycle" and they won't refund the mon of service I don't even have access to. Bunch of liars.

I have been a loyal customer with Xfinity since 2019. Last night when I was watching my show, the…read morecable cut out. I called them, they troubleshooted it about five times. Still NOTHING! Before I hung up with them, they said my internet should be back up & running within a half an hour, & that I will be receiving a credit on my bill. The internet started coming on for a few seconds l, & went right back out. Haven't had it come back on yet! They shed a technician to come out to my house today. They keep calling me to tell me that my appointment is scheduled for today, & called me while I was in the shower to troubleshoot my services. I told her NO!! I'm done trying. WORST SERVICE EVER!!

I wouldn't even rate Xfinity with one star but that's my only option if I want to write a review. I…read moream so sick of the "virtual assistant" and "live chat" options. All they do is repeat the same response over and over even when you request to talk with a live agent over the phone. I despise having to jump though "virtual" hoops just to eventually get to talk with someone. What happened to human conncetction? What happened to real customer service? I am not tech savvy and don't even know how to respond to the "virtual" tech/assistant/chat options so it can actually help me.

This whole project went so smoothly from start to finish. Showed up on time. Didn't make mess of my…read morehouse. Had a minor problem. They came right back out, no questioning my concerns. Fixed the problem. Stood by their work and word. This company gets 5 stars from everyone because they do what they say they'll do at a GREAT price !!

I also wish I would have done it sooner. Neither the missus nor I miss cable after two weeks. The…read morepicture is noticeably more clear. Tom was quick to respond after hitting their website by phone. He gave me a quote over the phone. Tom and Wayne are a busy team. Do it today. You will need your television remote to get into setup screen.

We have had Dish with a 2 year contract. One of the happiest days during this term was the day we…read morecalled to cancel service. Reception was spotty iften going out or freezing up multiple times a week. The customer service rep stated we can still watch the dvr but when the uniit goes out so does the recordings. When we put in to cancel the service we were told they would send us a return box. It never showed. I called back and was told that the box would be sent up to 20 days after service was canceled and I would have to pack it up with our stuff as we are moving out of state. Then call with the new address. If they do not get it on time they may charge us fees. This is in my opinion a dying company do not use them

My boyfriend's equipment installation appointment got "lost" even after we called on appointment…read moreday and received confirmation that someone was coming out. We have to wait another two weeks for them to come out. Apparent the account was never created and we were given several different answers that were all unclear. As soon as something else is available in the area, we're switching.

DO NOT INTERVIEW HERE…read more I was called in for an interview after applying for the job on craigslist. The woman on the phone was clearly rushed and barely gave any information. There was no phone interview. Against my better judgement, I decided to give them a chance and go in for the interview. When I arrived, I was greeted by the office manager. While she is a kind individual, she is clearly inexperienced. The office manager does not know what she is doing and doesn't understand basic hiring best practices and I assume that is because of leadership. I was informed that the owner was on a call which was going to run late and he was not able to meet with me and she was going to handle my "interview" if you could call it that. I was told the owner was interested in me handling a management position which would include building out their processes as they have yet to do so and holding their sales team accountable to numbers. I asked various questions (what the growth plan was, how many more people they were looking to hire, what kind of budgets did they have) she did not know the answers to and simply deferred to the owner "knowing" the answers to these questions which I doubt he does. I don't get the feeling there is much planning at this business. She also made disparaging remarks about her team mates and gave me the impression these come from management. The overall feel was appointment setters don't believe there is urgency in their sales numbers and had a dull approach to their job. While we were going through this, another individual showed up for an interview (for another position) and she essentially invited this person to sit in on my interview and wait for her to finish. She awkwardly sat next to me for the rest of the time. The office manager went to ask a question to the owner. While she was doing so, the other interviewee shared our doubts about the legitimacy of this organization. Alas, the interview ended and I was told I would receive a call tomorrow. I decided to reach out the next day as I didn't think they were organized enough to properly follow up and I wanted to share my insights with the owner. Once on the phone and after introductions she put me on hold to speak to the owner. When she came back she informed me that the owner and another individual talked and decided I was "too high" for the position. I think she meant overqualified. I have a feeling that the person the owner spoke to was likely intimidated by my experience and swayed him away from me because they clearly need a high caliber person to come in and fix this hot mess of a business (even if it isn't me). Overall, their disorganization wasted my time but now I have a great story to laugh at with my friends, which I will be doing a lot. Until leadership gets their act together, I simply wouldn't work here and find a more established place to work.

I've been using & referring Top Direct Services for several years. They've always been honest with…read moreme & always found ways to save me money on my satellite & internet services. I definitely trust these guys!

Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

I've had several internet/cable providers over the past 25 years and Spectrum is BY FAR THE WORST!…read more The internet is horribly slow and they do not have fiber optics. I work from home and lost out on plenty of money due to the unreliable speed. When I cancelled my internet service the customer service rep said he could save me some money on my cable in order to keep my business. I agreed to this assuming it was their tactic to keeping business, but he did not mention that he would be removing my sports packages in order to do so. Total bait and switch approach and completely unethical! I've always paid for the highest level cable package with full channels, and I was essentially lied to considering he simply didn't feel the need to bring up he would be removing channels in order for me to save money. Trust me, you're better off using Comcast, Dish, HBCI, or any other provider you can find. It will be well worth it not having to deal with the headaches of slow internet and poor overall service!

I have (not anymore!!) satellite internet with Northland connect at my cabin, and I was having…read moreissues with my internet. They, or their service, farmed me off to a company called Satellite Experts. These people (Joe) farmed me off to a company called Geosync Communications (Sam) and I was told he was supposed to bring me out a new modem. He actually showed up once but not with a modem. I made another appointment with this guy/company but he never showed and will not return my calls. Do not use either of these companies and because of this I can not recommend Northland Connect either.

From the owner: We are one of the largest DIRECTV Dealers in Minnesota serving the area sInce 2006. We have…read moreinstalled thousands of happy families and strive for superior customer service.

STAY FAR AWAY FROM THIS BUSINESS. The owner, whose initials are NT, has severe anger management…read moreissues. While he started out fine enough, once his facade slips he will fly off the handle and unleash a furious tirade at you (and I've seen his anger directed at at least one other person too). I found him to be extremely unprofessional, spiteful, and intentionally hurtful in this angry demeanor, and the follow-up communication we received from him was even worse: it didn't even quite halfway apologize and then just doubled down on and tried to justify his abhorrent behavior. I literally feel like I was villainized by him. I'm appalled at his treatment towards me and will never approach anything to do with this man again with a 10-foot pole. Please stay away for your own sake.

From the owner: Sentry Systems Inc provides residential and commercial security system services to the White Bear…read moreLake, MN area.