Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Briana helped me trade in my phone for a new one today very helpful. I appreciated her helpread more

Absolutely horrible service. AI system takes forever to use and does not work for more complicated…read morematters. Takes a long time to speak to a person and you're often hung up on. Very frustrating

I have not experience a worse vendor since Packard Bell in the early 1990s. Broadview claims we…read morehave a contract but I never signed a contract and the document they forwarded me was from 2011 and long expired. They continue to send invoices for phone service even though we went with another vendor. Tech support is simply incompetent and years ago we had to split our data network away from their phone system and magically all our problems went away (for the data network). Phone problems continued. Broadview provided phone software that did not work that we requested to be removed (they never did) and they keep billing for it. We requested a smaller pipe for phone service as our executive team consolidated and they agreed to do it (but never did) and they keep invoicing for it. I have only rarely seen a company with such poor ethics, the inability to understand their service has been cancelled, their failure (months later) to send a shipping number so their phones can be returned to them, and their triple refusal to port numbers because WindStream was listed on the CSR after Broadview re-branded (and was purchased by) WindStream. Incompetence, a failure to provide service, continued invoicing for services no longer in use (everything was disconnected and we have a new address without their equipment), and rude phone calls are what this company is about. Hopefully this review will save someone else some headaches and misery.

Horrible service, totally Scame!!!! They make you sign in and send you triple bill and want you to…read morepay, service goes off for long time no one answers. They hire collecting agency and want you to pay ridiculous amount money that you don't owe. Stay away from this company !!!

My Verizon bill is $217 which I am having difficulty paying…read more Have talked with 2 reps who refused to give me a coupon to lower my bill Please help/assist me by having a supervisor call me for assistance before I need to change to xfinity These reps also told me I cannot change to a lesser service 420-245-2938 1018 summer hill dr Odenton Ty Terri Letwinsky Received a call from Verizon who came through and help me out Thank you very much

Thumbs Up: Verizon generally provides good connectivity in rural areas…read more Thumbs Down: However, service can be spotty throughout many major cities. Thumbs Down: Data speeds appear to be throttled at certain times of day. I've noticed that streaming on Netflix becomes nearly unwatchable around 8 AM, even when showing full signal bars. Thumbs Down: Verizon seems to use location data in ways that prioritize pushing customers onto local WiFi. At home and work, I've experienced full signal for 5-10 minutes, followed by a sudden drop to around two bars. Thumbs Down: Reaching customer service is a nightmare. Chat would be easiest for me, but the virtual assistant acts as a roadblock. It requires you to be signed in and will not connect you to a human representative. This is true even if you're a new customer without an account trying to speak with sales.

8.15.2026 I am Natalia sorkin got Excelent service with Justin 43 w 23rd st . Thanks for the help…read morevery patient.

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

Ash, the manager, was unbelievably rude when I went to this store seeking to get my phone line…read morereconnected. I have been a Verizon cellular customer for 19 years. My main phone line was stolen four days ago and when I told her I had been waiting on the Verizon customer service lines for more than 10 hours, she showed absolutely no empathy and blamed me for being impatient. And then she repeated the same things she had said over and over. I have never experienced such rudeness from a Verizon employee in my life. Ash is the very definition of bad customer service.

Beyond excellent customer service! Joshua, Melissa and…read moreespecially Brenda were so helpful. I wish other Verizon stores could be as kind and helpful! Your competency did not go unnoticed Keep up the good work!

I had starry for a year. Internet Bill on auto pay and out of nowhere they raised it $5. Then they…read moreraise it $40. I caught it 2 months later luckily I only had $40 in my account. I called starry to speak to someone. Long story short I asked to speak to someone who could help me and explain what's going on and he said No!! I said excuse me and he said you can talk to me. And basically proceeded to tell me I was out of luck. I asked his name he said TROY LOPEZ !!! What's the point of call customer service and they don't know how to service customers. they Definitely need to go back to training and leave if they don't like they job.

Terrible service constant outages poor customer service no explanations as to when service will be…read morerestored as well spotty hit or miss service.