Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Got tired of waiting for the new Galaxy S26 Ultra 1TB. No where to be found in my area with Verizon…read morewhen placed the order online back on 04/08 the order is STILL PENDING till this day.. Gave me enough time to say never-mind! Canceled! New provider very soon!

If I could give a zero star, I would!!! I switched my cell service to Verizon because I was on…read more their internet plan, worst decision of my life! I never have cell service, always 1 bar... phone only works good on or around WiFi which is stupid! Posting all this money for a family plan for what? Never had this problem with T-Mobile!!! On top of that I was told I would receive a $200 Visa card, never received it! I absolutely hate Verizon!!!

I have not experience a worse vendor since Packard Bell in the early 1990s. Broadview claims we…read morehave a contract but I never signed a contract and the document they forwarded me was from 2011 and long expired. They continue to send invoices for phone service even though we went with another vendor. Tech support is simply incompetent and years ago we had to split our data network away from their phone system and magically all our problems went away (for the data network). Phone problems continued. Broadview provided phone software that did not work that we requested to be removed (they never did) and they keep billing for it. We requested a smaller pipe for phone service as our executive team consolidated and they agreed to do it (but never did) and they keep invoicing for it. I have only rarely seen a company with such poor ethics, the inability to understand their service has been cancelled, their failure (months later) to send a shipping number so their phones can be returned to them, and their triple refusal to port numbers because WindStream was listed on the CSR after Broadview re-branded (and was purchased by) WindStream. Incompetence, a failure to provide service, continued invoicing for services no longer in use (everything was disconnected and we have a new address without their equipment), and rude phone calls are what this company is about. Hopefully this review will save someone else some headaches and misery.

Horrible service, totally Scame!!!! They make you sign in and send you triple bill and want you to…read morepay, service goes off for long time no one answers. They hire collecting agency and want you to pay ridiculous amount money that you don't owe. Stay away from this company !!!

Several years ago before cell phone were all the rage my husband surprised me and bought me a bag…read morephone through a company that later became Verizon. The service was in my name and I was so excited about having phone service I encouraged all of my siblings and friends to also get their phones through that company before Verizon. Through the years with all the changes from GTE, Contel and Verizon my husband and I had good experiences then after my husband died I added our son to the account. Well long story short my son bought a new phone a couple years ago and added it to the account and during that time someone (a Verizon employee) changed the name on the account to his name. I noticed the changed and called to change it back and was told it wasn't my account. I wrote letters, contacted Verizon Corporate and the Better Business Bureau. Verizon said all paperwork and information was my sons and they were done with it and no more discussions. They list me as a customer from 1995 but my service began before that. I'm very disappointed with Verizon and I would never recommend them to anyone again. They don't want to take responsibility for their employee that made a decision which wasn't theirs to make.

I am a 10 year customer, 67 year old woman , retired veteran, now living on social security only…read moreBefore today 5/5/26 Verizon worked with me to keep my bill $200 or under. I received a new bill today for $233 including equipment that I don't have . Was given coupons for past couple of years, supposedly locked in for 2 more years. I cannot afford this and cannot get any assistance, would like for a corp rep to reach out and help if possible If I do not get any assistance, I will have to change companies Terri Letwinsky 1018 summer hill dr Odenton Md 21113 410-245-2938 terrigray1957@verizon.net Thank you Please help

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

Ash, the manager, was unbelievably rude when I went to this store seeking to get my phone line…read morereconnected. I have been a Verizon cellular customer for 19 years. My main phone line was stolen four days ago and when I told her I had been waiting on the Verizon customer service lines for more than 10 hours, she showed absolutely no empathy and blamed me for being impatient. And then she repeated the same things she had said over and over. I have never experienced such rudeness from a Verizon employee in my life. Ash is the very definition of bad customer service.

Beyond excellent customer service! Joshua, Melissa and…read moreespecially Brenda were so helpful. I wish other Verizon stores could be as kind and helpful! Your competency did not go unnoticed Keep up the good work!