I have not experience a worse vendor since Packard Bell in the early 1990s. Broadview claims we have a contract but I never signed a contract and the document they forwarded me was from 2011 and long expired. They continue to send invoices for phone service even though we went with another vendor. Tech support is simply incompetent and years ago we had to split our data network away from their phone system and magically all our problems went away (for the data network). Phone problems continued. Broadview provided phone software that did not work that we requested to be removed (they never did) and they keep billing for it. We requested a smaller pipe for phone service as our executive team consolidated and they agreed to do it (but never did) and they keep invoicing for it. I have only rarely seen a company with such poor ethics, the inability to understand their service has been cancelled, their failure (months later) to send a shipping number so their phones can be returned to them, and their triple refusal to port numbers because WindStream was listed on the CSR after Broadview re-branded (and was purchased by) WindStream. Incompetence, a failure to provide service, continued invoicing for services no longer in use (everything was disconnected and we have a new address without their equipment), and rude phone calls are what this company is about. Hopefully this review will save someone else some headaches and misery. read more

Horrible service, totally Scame!!!! They make you sign in and send you triple bill and want you to pay, service goes off for long time no one answers. They hire collecting agency and want you to pay ridiculous amount money that you don't owe. Stay away from this company !!! read more

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Broadview Networks is the single worst vendor I have ever had the misfortune of working with. They take advantage of businesses working in older buildings that don't have access to mainstream ISPs like Verizon or Comcast. Their rates are ABSURD. At one point we were paying $900 for 20/20mbps. They like to tell you that you get a dedicated amount of bandwidth unlike other service providers, but I can tell you that I speed tested from the modem daily for two months and regularly got numbers 3 to 5 mbps under what we were paying for. Broadview's customer service is worthless. If you need service, expect to be relayed to no less than three reps, and then emailed or called daily to let you know that the status of your ticket has not changed. Closing a service ticket could take anywhere from 2 weeks to 2 months, which in NYC is utterly unacceptable. Upon attempting to leave Broadview, a termination fee equating to the bill for the entire remaining duration of the contract was applied. We were forced to drop our bandwidth down to the minimum and carry out the contract instead of terminating. In doing that, they now want to charge us an $800.00 fee to swap out the modem to handle the lower bandwidth. EXCUSE ME? Broadview is the greatest ISP scam ever devised. They are the best crooks in operation. I PRAY that you see my testament and the others here before you sign a contract with Broadview, and select literally any other ISP. read more

terrible service, terrible company. Phones constantly cut out and do not work. We use the chat service they provide and people who don't work in our office are coming up in the chat when we message coworkers. Do not use this trash bag of a company read more

Broadview Networks is the absolute worst. There is no attempt to offer timely customer service for their broken equipment. The headset stopped working a week ago defaulting to a speaker-phone or a un-ergonomic hand-set. After running through the diagnostics and being shuttled through many tiers of support, my phone stopped receiving electrical power. No one can diagnose why this is happening and repeated calls didn't stir them to send a technician. And when they do, they are reliant on independent contractors they scrounge from somewhere or other, who aren't available to make service calls for days. The appointments for a service call that they confirm are routinely no-shows. When you call to complain, the customer agent doesn't know how to reach the assigned contractor. Their solution is to reassign the ticket to another contractor who can't make it for until days later. And they end up no-showing and the process has to be restarted again with the same delays. 7 days without an office phone. They are the low-bid specialists with no service commitment. The savings that they purport are for phones that do not work. read more

As a business owner, when you decide to purchase a service to help you run your business, you hope that it will do just that. My experience has be good so far with Broadview Networks. I've been a customer for the last 5 years and even though I think they should assign someone to teach you the most important features available to you when you become a customer, I still give them a 5 star service because their system is a very complex one and whenever I needed help to learn and customize those features, someone was there ready to walk me through. Is always a fast and easy process to contact them. I wish they had other services like fax via email because I had to use a different provider for that (ring central). Overall great experience and never, never had an interruption of service which to me is extremely important. read more

Applications do not work and tech support calls daily to tell you they need information which was already provided. Run!

Can't get out of my contract soon enough. Read through your contract carefully. I have to agree with the majority of the other reviews. There service can't get any worse. As a contractor, I can't sit by the computer in hopes that tech support might email me back in two hours or more. We used a lot of resources to implement their system and we were never able to use it the way were sold on it. I gave them one star because the prompt won't let me give them less. read more

Terrible customer service- terrible service- they are not willing to work with us . I'v never met a company that pushes the blame onto others. They should not be allowed to deal with small businesses. WE have a phone system that drops and disconnects the calls on a regular basis amounts several lines. Biggest mistake ever made. If they would just assist us that would be satisfactory but appears truly impossible. read more

The company I work for in Manhattan has several Broadview fax lines. One has been out of service for about a month. Broadview has volleyed the problem back and forth with their service provider, Verizon. Broadview tech's come and walk around the bldg, then Verizon tech's - back and forth and so on and so forth. I actually had very rude tech's who came to the bldg today and told me 'repairing lines is not our dept.' I'm sorry, why are you here?! Additionally, the customer service auto attendant does not accept landline keypad signals. The attendant says, "Press 1 ...., Press 2..., etc." I pressed 1 and the auto attendant continued to talk as if I had pressed nothing. Once put through to a live person, that person is usually reproachful noting that I did not request the correct Dept. (Broadview does not seem to be considered in high regard by their line provider, Verizon.) I do not recommend this service and I am actively looking to change to another provider. read more

After 7 years with this company they are trying to charge me 1004.68 for a cancellation charge. I originally went with them because the salesman told me that I did not need a contract. I never signed any contract and was never sent or given a contract. They are threatening me on the phone and trying to extort 1004.68 from me. Very sleazy company. Stay away! read more

I signed up with Broadview networks in 2013. The sales reps were all very friendly, and helpful, and said constantly, if I ever had trouble I could contact them any time! I signed a 3 year contract- big mistake! Just days after signing, and paying for activation, and first months service, $500.00 was debited out of my bank account, by Broadview Networks (I should have canceled service right then! Lesson learned). I had just started my small business, and didn't even have enough to cover that in the bank. I never authorized them to take the money out of my account, and so I e-mailed the sales rep, and never received a response. A few days later I e-mailed him again, and again no response, so I called and waited on hold forever, and asked why there was money taken out of my account, as I had already paid my initial fees, and was told that it was for "expert installation" (which I didn't get- My husband installed it himself!) and a range of other things. I told them that I NEVER authorized them to take money out of my account, and I wanted it back immediately, along with the insanely high overdraft fee's I incurred from my bank. They said there was a mistake, and they would put the money back in my account,(which they did in about a week), and give me the overdraft fee's in the form of a credit towards my next bill (not sure if that ever happened, because the bills are so confusing). The service was awful, with frequent outages, the calls were quiet, and fuzzy at best, oh and I was signed up for (and paying for) a fax service that I said I didn't want, and never used. It seemed like they kept adding all these "awesome" new frills and features (none of which I ever used), and used those to sell to people instead of actual good service. Fast forward to the end of 2016, I was so happy to finally be getting this awful company out of my life. I paid my final bill, and did a little celebration dance. However a few days later another bill came in. I called and told them that I had canceled service, and didn't owe the money. They were to look into it, and I never heard anything again. Today, I received a letter from a collection agency, requesting the money that I owe to Broadview Networks- What?! I ended up calling corporate, and left a message for the person who handles these things. They called back and said that the bill was a mistake, and I don't actually owe anything. So now, because of their complete incompetence, my name is in collections. They are supposed to close the account. I guess we'll see what happens. If you don't like spending insane amounts of money on garbage phone service, steer clear of this company! I am now using a cell phone service that costs about $90 less, per month than what this company was charging, and I get better service too- No outages ever! read more

We have used Broadview for years as other services were not available in our building. We had to use them despite far too many outages and dismal customer service. We were informed by our representative when we renewed in February of 2016 that they checked our building, and told us that still, no other services were available, so we renewed. When we renewed we were promised more bells and whistles AND promised our bill would only increase by $100. It has gone up by $500! Then, we found out last week that there IS another service in our building (since 2013) and they LIED. Yes, we made the mistake of trusting them, but we were certainly not expecting them to lie and not tell us that another server has been in the building since 2013! They claim that they informed us based on the information they were given, but after a litany of other problems, we simply do not believe them. They can not be trusted. They over promise and severely under deliver. We received an estimate for our business from another carrier, and their estimate was roughly a third of what we are paying now! In other words, Broadview bills are roughly triple (yes, TRIPLE) that of other carriers. Broadview will not let us cancel our contract without exorbitant penalties. I hope this review has been helpful to those considering Broadview. read more