Several years ago before cell phone were all the rage my husband surprised me and bought me a bag phone through a company that later became Verizon. The service was in my name and I was so excited about having phone service I encouraged all of my siblings and friends to also get their phones through that company before Verizon. Through the years with all the changes from GTE, Contel and Verizon my husband and I had good experiences then after my husband died I added our son to the account. Well long story short my son bought a new phone a couple years ago and added it to the account and during that time someone (a Verizon employee) changed the name on the account to his name. I noticed the changed and called to change it back and was told it wasn't my account. I wrote letters, contacted Verizon Corporate and the Better Business Bureau. Verizon said all paperwork and information was my sons and they were done with it and no more discussions. They list me as a customer from 1995 but my service began before that. I'm very disappointed with Verizon and I would never recommend them to anyone again. They don't want to take responsibility for their employee that made a decision which wasn't theirs to make. read more

I am a 10 year customer, 67 year old woman , retired veteran, now living on social security only Before today 5/5/26 Verizon worked with me to keep my bill $200 or under. I received a new bill today for $233 including equipment that I don't have . Was given coupons for past couple of years, supposedly locked in for 2 more years. I cannot afford this and cannot get any assistance, would like for a corp rep to reach out and help if possible If I do not get any assistance, I will have to change companies Terri Letwinsky 1018 summer hill dr Odenton Md 21113 410-245-2938 terrigray1957@verizon.net Thank you Please help read more

Thumbs Up: Verizon generally provides good connectivity in rural areas. Thumbs Down: However, service can be spotty throughout many major cities. Thumbs Down: Data speeds appear to be throttled at certain times of day. I've noticed that streaming on Netflix becomes nearly unwatchable around 8 AM, even when showing full signal bars. Thumbs Down: Verizon seems to use location data in ways that prioritize pushing customers onto local WiFi. At home and work, I've experienced full signal for 5-10 minutes, followed by a sudden drop to around two bars. Thumbs Down: Reaching customer service is a nightmare. Chat would be easiest for me, but the virtual assistant acts as a roadblock. It requires you to be signed in and will not connect you to a human representative. This is true even if you're a new customer without an account trying to speak with sales. read more

Verizon store on Bechtl in Springfield Ohio. Has a rude lady who wants to talk over the customer instead of listening to whole question and concerns. Don't go there!! read more

I've been dealing with Verizon's Executive Office over a mishandled equipment order and cancellation request. On August 10, I asked to cancel all service. Instead of processing my request, Verizon's agent told me I had to wait for an "investigation" into phones they had misdelivered. Because Verizon refused to cancel, I had no choice but to port my numbers that same day to force an end to service. Despite this, Verizon continues to bill me through August 30 for service I neither wanted nor used. What makes this worse is the Executive Office can't even keep their own figures straight: in one communication, my July bill was quoted as $290.14; in a later communication, the July bill was $312.36. When a company's corporate office can't produce consistent billing numbers for the same cycle, it raises serious concerns about accuracy and accountability. I have filed disputes with regulators and want others to be aware: Verizon's corporate billing practices are unreliable and unfair. read more

Verizon is by far the worst experience I've ever had with customer service. I cancelled my account Jan 14th and attempted to Port my number back to T-Mobile which was a debacle. They gave me an invalid number for the changeover to T-Mobile. They never cancelled my account and continued to charge for service as well as late fees. I still had their WiFi tower which they have never asked to send back. I have spent endless hours trying to talk to a human being to have my bill credited for lack of my phone ringing up until I made my chargeback to T-Mobile. Using the automated service for payment does not recognize my phone number any longer. I have spent hours on hold and multiple dropped calls with customer service seeking a supervisor and was never called back when I was told they would if the call dropped. My account is now going to collections without ever being able to gain some resolve. There is a reason why they have multiple law suits and people leaving in droves to switch over to T-Mobile, AT&T etc. I would never use this provider ever again!!!!! read more

I had been a Verizon customer for years, but I'm extremely disappointed with how they handled my military suspension. My line was protected under the SCRA, and after three years, they claim they sent a notice...but only to the suspended device, which of course I never saw. No email, no mailed letter, no valid outreach. By the time I became aware, the line had been disconnected and I was hit with a $500 bill. When I reached out, the response was robotic and focused more on policy than people. It's disheartening to see a company profit off of silence and fine print. Just a reminder: customer service isn't just about checking boxes...it's about human communication. I'll pay the bill, but I'll also take my business elsewhere. read more

I went to return my phone that I received from Verizon to upgrade . The people in the store act like your bothering them with asking questions . I then called Corporate Customer service . I asked to speak to a supervisor & got nothing but a run around . After being on the phone for an hour the representative transferred me to another representative & that representative transferred me to a supervisor who was not a supervisor. Very poor service across the board .Very unprofessional. I'm a customer for 8 years & got treated like I was bothering them. Time to leave Verizon . read more

I have now filed numerous complaints against BOTH Verizon Wireless & Also Verizon Fios Home Internet for both deceptive practices , billing , failing to honor credits that were offered AND entitled to when we upgraded in the beginning of the year. These ongoing valid & legitimate complaints are only funneled to their so-called executive team , which you would think are executives or SR advocates for their loyal customers but they are really not on our side nor all that willing to resolve complaints and issues you may have with both this overly zealous cellular and internet company. I've decided after all the relentless efforts of trying to get these issues resolved , that we might be moving all our services to another provider(s). Verizon is terrible and the company and MOST of its employees totally SUCK! Now I know WHY there are so many similar complaints from other customers. We are still paying handsomely for both Internet & wireless services and we're with Verizon for 20+ years! The kicker here is that the services are even worse after we UPGRADED in the beginning of the year! It's insane how they run their company and get away with it. read more

Verizon Corporate - The new ONT in my basement - Mobile Phones Near Me - New York, New York

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Good afternoon who is the Clown in charge of this Bozo company. The reason you are in business is to make a profit CORRECT so now that I have gone to T-Mobil for my wireless phones I believe you have no idea how to run a business. I do not have a business but tell me if I am wrong you want to keep your customer and get new customers CORRECT so when I went to get new phones I was told that since I have been with you for twenty two years and spent about $159,000 you would apricate this but NO, I was told that the same thing I would get if I walked into your store off the street with no history with you would cost me about $120 more. WOW great to be apricated NOT two s25 ultra phones and a plane with insurance for the phones is for me $360 a month, walk in's it's $250 a month I better not pick up the soap. T-Mobile $240 a month so I walked in there and was treated right. SO IT'S ONE OLD CUSTOMER GONE AND NOT SURE IF YOU PICKED UP ANYONE NEW. End sum game you lose sucker NOT A GOOD BUSINESS practice. good bye, old customer read more

After 27 yrs w/ATT I had problem and changed to Verizon 5/5/2025 and today 6/1/25 I paid May n 1/2 into June and I still can"t sign into my business account? 4 visits store n 2 days talking to experts I.am told but still CAN NOT sign on? I am SORRY that I went to Verizon as how hard is it to correct your mistake for an inexperienced REP to screw up making sure everything was done right at sign in?? Well I'm stuck and have to bite the bullet for 3 years I SURE HOPE THEY GET MY ACCOUNT FIXED SO I CAN USE IT?!? I hate to say it but I realize that everyone is doing the best they can but when you pay for something you R to at least get something for you money?!? REMEMBER THIS LITTLE FACT THAT YOU SHOULD TREAT OTHERS AS YOU WOULD EXPECT THEM TO TREAT YOU!!!!! HAVE A GREAT DAY AND BE KIND TO EVERYONE!!!!??? MY RATING FOR VERIZON IS 2 Alan H. 6/10/2025 read more

Do not purchase Verizon wireless. I am a customer of 29 years. The customer service is horrible. I have been lied to and hung up on 5 times. Asked for supervisor to call me back. Never happened. They use AI to make things work better. It takes hours to get through routing you around. You tell them your issues they tell you what you want to hear. When you call back there is no record of what you were told. Then they hang up on you. I actually went to the Verizon store to get help. Then I was made promises that were not true. I am giving one star because I have to. read more

Verizon's customer service has been extremely disappointing. Every time I reach out via chat for support, the representative either stops responding or the app logs me out--even when I'm actively replying and asking if they're still there. When I try to call instead, I get an automated message offering a callback for the next day, which is unacceptable. If I choose to hold, I often wait over an hour with no one ever picking up. I ordered a Meta Quest 3, and the shipping info said it would ship in two days. It never shipped, and no tracking information was provided. When I finally got through to someone, I was told my order was flagged for fraud--yet I received no notification about this. Speaking to the fraud department was equally frustrating: the rep didn't answer my questions and was mostly silent. Eventually, they said the order was cleared and transferred me back to customer service, who again had no answers. When I asked to speak to a supervisor, I was told there wasn't one and that there was no way to report what I was experiencing. To this day, the order still hasn't shipped, and it's nearly impossible to get real help. Ironically, I did get connected quickly when I reached the activation department--clearly, Verizon prioritizes new customers over supporting existing ones with real issues. read more

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I have seen the Verizon crime family sell used phones as new, their customer service honestly couldn't get worse if they tried, it is impossible to reach a competent person on the phone to address their illegal billing and collection practices. Write to them to question a bill, they reply with call our awful customer service line. Oh yeah and most if not all of their network is oversubscribed which is why the service is so poor. Moved to T Mobile and it is night and day difference. This is an AWFUL company, read the reviews. read more

I've been a Verizon customer for decades. All my cell phones from my first in 2001 ro my current one are covered by Verizon. Unfortunately, a company called Asurion handles returns and replacements. I bought a cell phone from a Verizon shop in midtown Manhattan a few months ago and it was damaged when I accidentally dropped it. Okay, no big deal, right? Wrong! Since I had insured it against loss and damages, I returned it to Asurion. They sent me another phone, but it was reburbished and its speaker stopped working after one day. I returned it and specifically asked for a NEW phone, since I had paid for a new phone to begin with. Sure, no problem, I was assured, you'll be getting a new one in three to five business days. When ten business days passed, and having heard nothing from Asurion, I called to check on the status of my claim. I was told that my particular model didn't have any new phones available but I could either accept another used one or a money back. I chose the money, filled out the claim form online and was told my rebate would be applied to my credit card within a few days. It's now been several weeks and the money has still not been issued to my credit card. I've made three calls to Asurion, spoke to four different people, including who was supposedly a supervisor, and my issue has still not been resolved. These are the most incompetent people in the business. If you do choose to buy a cell or smart phone, find out beforehand if the insurance carrier is Asurion, and if it is, don't bother insuring it or make a purchase elsewhere. Big waste of time. read more

In midst of terrible internet experience with Verizon. They decided to change technology, dumped 15 pieces of equipment on me for a self install within 20 days of receipt--while I was traveling. Visit from tech determined that we needed older boxes for cable but he didn't have authority to order. His regional manager didn't have authority. Called Verizon service and wound up in overseas service center. I was supposed to receive a call back to confirm and nothing received after wasting entire day. I would not recommend them at all. Unfortunately they dominate the territory in which I live so--no real alternative. read more

The worst company you can deal with My advice is to check your phone bill every month for unknown charges. Second, don't add any new services or get a phone through this company. What would take 10 minutes takes 3 days. You are sent to someone in a foreign land. Their order entry and their other systems don't work together and gives the agent multiple quotes It is a mess. Don't use this company if you can. read more

This morning, I confirmed then accidentally canceled my appointment via Verizon's automated text messages. OMG, I was freaking out because I had no WIFI and Cable due to Con Edison/Aclara's visit yesterday. In the meantime, I have been using my Mobile Hotspot for WIFI. Phew, one of the representatives was able to schedule another appointment for me between 1:00 pm - 5:00 pm today. She recommended the Inside Wire Maintenance for $15 instead of paying possible charges of $99.99. I decided to add the Inside Wire Maintenance which Verizon locked my account for 3 monthly billing statements. Around 2:00 pm, I received and answered a text message from Eric (Verizon Technician) then he called me to let me know that he was outside. It took him an hour to upgrade my equipment from my old Triple Play bundle to my current Double Play bundle. We are living in a digital world so bye-bye landlines! Thank you Eric for fixing my WIFI and Cable problem! BTW, I am a fan of Verizon Fios! read more

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I switched from Verizon to T-Mobile and purchased my phone from Samsung, so I could get a full discount. When it was time to switch and come to T-Mobile, Verizon locked my phone (purchased from Samsung) so I couldn't switch. Also, they sent an email saying that the "Unlock" feature was approved and the phone would be unlocked, because they realized I didn't purchase the phone from them. Almost one week later, I am still waiting for the phone to be unlocked. I will wait until the following Friday and if it's not locked I will sue for the purchase of the phone, court cost/fees including travel and pain and suffering. Let's do it. Yall will dish out more than you bargained for. Angela read more

Verizon is the most deceitful company.  For two bisiness lines, they promised me $50 per line or $100/for two lnes per month.  Once I agreed, they activated only one line for only two weeks.  The other line has never been activated at all.  And yet they billed me $221 for one line for two weeks.  It is not the Verizon we know 20 years ago.  Verizon today is total rip off and scum!  Once you give them your personal info,  they will charge you 5 to10 times of what they agreed  and they will refuse to reverse the extra charge.  Take my advice today or learn from your painful loss tomorrow On 10/21/2024, I signed an agreement with Verizon business for two business lines. The promotional deal they offered me and I signed on was a $45 per month per line ($90 per month for two lines) wireless phone service plan. In that deal they also gave me a trade in credit of $830 for my old iPhone I gave them to get a new IPhone 16 pro max . However, Verizon didn't gave me the new iPhone I signed for and they didn't activate the second line because they said they don't have the 16 pro max phone at that time and I have to wait until they shipped to me. They didn't ship it. Though they found the phone in another local store, they couldn't activate the second line because they said their activation service was down in the region for several days. While I was waiting for activation, they send me a bill of $221 per month. A bill absolutely baseless! Anyway, Since they couldn't provide me the two line service they agreed on October 21, 2024, On November 7, 2024, I asked them to either activate the second line as they agreed or if they can't honor their agreement, I ask them to just disconnect the one active line and cancel the whole deal. So they disconnected the one active line. Though it was canceled as a result of Verizon's inability to honor their initial agreement, when I ask them to give me my old phone and take their sealed unopened iPhone 16 pro max, they refused to do that. Instead, they continued to bill me exorbitant monthly charges that I have never agreed on. I called them to exchange the phones and stop their baseless billings. But they didn't want to correct and resolve the issue. They even threatened to destroy my good credit rating if I don't pay them their baseless exorbitant and arbitrary bills. read more

Verizon Corporate - Mobile Phones Near Me - New York, New York

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I have been a Verizon customer for 18 years. after getting a free upgrade for my son I returned his old phone as directed. i have the tracking information and receipt of delivery the Verixon warehouse. on the following month October Verizon withdrew $749 from my auto pay account for failure to return the old phone. Upon contacting customer service i spent 1 hour and 15 minutes on the phone with a cust service rep who continuously placed me on hold and finally stated "i Have completed your refund". But in November it still was not refunded to my account. After a 2nd call To customer service I went through the exact same process. Many questions - placing me on hold - telling me they were "investigating" telling me that they resolved the matter and yet still no credit to my account. This is a scam that Verizon is conducting on all of their mobile upgrades. I have filed a complaint with my bank, the FCC and I urge ALL Verizon users to stop supporting Verizon. This goes beyond customer service issue and is a much deeper issue. Actually stealing from their customers!!! I have a press release out to major papers and plan to publicize wherever I am able. Consumers only get attention regarding matters like this when they ban together. Please think twice before doing business with Verizon I have the entire call recorded and will share on Social Media. see for yourself how your being exploited. read more

I made a one time payment on account that had $0.00 due so I could use up my debit gift card. So they cancelled my auto-pay and reversed the $20 savings for both our phones without any warning this would happen after a 1 time payment. The customer service rep in the Philippines (I guess to save money) promised me it would be reversed within 24 hours after a very long conversation. It never happened. I contacted an agent via text and they would not answer my question about the rep's promise it would be taken care of within 24 hours. Verizon needs to focus on customer service instead of trying different marketing strategies to make more money. 3/21/24 Update: They actually apologized and reversed the $20 charge after sending the complaint to the BBB. Thank you read more

Verizon Corporate - Mobile Phones Near Me - New York, New York

We have been customers of Verizon for almost 20 years. The service SUCKS. I have replaced 3 Pixels in the last 5 months. 10 days ago was promised a new Samsung phone. I was promised that it would arrive in two days, no phone, that was 7 days ago. Customer service can't do anything to fix the problem. Verizon caused the problem and they are expecting me to pay to fix it. I have already been charged for three data transfers and an accessories that I won't be able to use if I get any other phone from another manufacturer. But let me be one day late on paying the bill and then start getting threatened with service termination and a late fee. Thanks for being great to your customers Verizon. Looking into my options. YOU SUCK!!! read more

Worst customer service. I contacted Verizon with a question maybe 2 weeks ago. Your lousy agents were just that, lousy, and had no idea how to help me. After about 2 hours, 3 transfers, I said forget it and I am raising a complaint. I submitted a complaint. The lousiness just continues. Khadija from customer relations contacts me and leaves me a message with a number and extension to call her back at. I call the number, go thru about 4 prompts (never asked for an extension), and then my wait time is one hour. Are you serious? You are from customer relations and can't even give me an appropriate number to call back. Then she calls my husband and emails him when I was the one to put the complaint in. Wow, you are just another one of them people, huh? She called me today, was stuttering over her words "i'm sorry did i already tell you this" then laughs because she doesn't remember. What is wrong with this person? Does she have no clue what she is doing? I tell her everything that went wrong. She tries to blame it on someone else "i can't speak for others, but i left my extension." I tell her again one hour wait, so then she goes "ok I'll pass the feedback." Never once did she apologize, never once hold accountability, nothing. Horrible horrible, horrible. read more

After years and years of being a loyal Verizon customer we switched to Xfinity, got new phones and our bill was $40 a month cheaper than what we were paying Verizon for our old phones; lord knows it would have cost a lot to upgrade phones with 2 years of payments. Anyway that was 6 months ago that we changed service and weren't even finished with the monthly bill that had been paid for service. Instead of a refund they sent me a bill for $.60 cents 6 months later! WTF! Verizon can kiss my future business and referrals goodbye. read more

Verizon Corporate - Really Verizon! $.60 cents!!! - Mobile Phones Near Me - New York, New York

Verizon is the WORST COMPANY i have ever had to work with. Even attempting to use their chat service is horrible. I went online to simply see my bill, (I have a home phone), and could not see it. Attempted to call Verizon on several different numbers and could not reach an agent. Each month is a different problem with this company. I used to have internet service with them and eventually had to stop it because of poor service. Home service is almost unbearable but they seem to have the monopoly on it. Presently, waiting on customer service to pick up. AVOID VERIZON AT ALL COST. IF I COULD FIND ANOTHER COMPANY WITH HOME SERVICE, I WOULD DROP THEM IN A SECOND. IF ANYONE KNOWS ANOTHER HOME SERVICE, PLEASE DROP IT IN REVIEWS. read more

Cannot be happier to be done with the black hell hole that Verizon calls Customer Service. Someone at Verizon needs to play catch up and start by claiming this Yelp page and fielding some feedback to start making some changes. And it's overly obvious that they don't screen phone calls like they say because the phone experience is absolute trash too. Today, got a random email that I owed a balance - funny because I had already disconnected service. Tried to chat with the bot - they want me to log in to my account - well if I could just do that do you think I'd be going thru all this with you fine folks?! Unfortunately some genius decided, "hey, when a customer disconnects service, let's disconnect their login even though we might still be billing them and they'll probbabblyyy want to know what for - but let's do it anyway, this should be fun." So after explaining to the dumb chat bot that you geniuses disconnected my login the chat bot says I have to call and proceeds to give me a number. I follow the phone tree all the way over to disconnected accounts and get a lady who says I'm not in the right area. She says she's transferring me to billing. There's no ring just some new guy's voice and he asks what I'm calling about. I explain everything ALL OVER AGAIN (how about we take some trainings in how to do a WARM TRANSFER) and he ALSO says I'm not in the right area and transfers me AGAIN - same thing another new voice and this guy is really excited to be on the line and I'm instantly thinking this can't be the right place and sure enough - I'm now in sales. GOOD LORD, how many numbers and extensions do you people have?! You can't even keep up with em! He transfers me YET AGAIN and I finally get someone who can finally explain the charge. Verizon should scrub any mention of customer service off ALL their webpages because it doesn't exist. Maybe rename it an "hour of hell on the phone trying to accomplish a minuscule task." read more

Verizon customer service sucks!!! I would give them -10 stars if I could. Corporate office refuses anyone to speak to them. Instead they put-on these idiots who can't resolve anything. They have you waste hours and hours on hold with no solutions. Horrid company!! Go to TMobil! Stay away from Verizon! Worst customer service. read more

At long last converting to digital in 2015 from old school analog TV and antiquated pioneer DSL to Verizon Fios. No more familial arguments for occupying in use the landline phone for incoming calls. No more turtle slow internet connection. No more antiquated rabbit ears TV antennas. No more hand holding steadily and moving TV antennas attempting to gain better signal connection for clarity image. No regrets for the conversion. Time cannot stop progress. Amid, the utter high exorbitant costs comes digital service for phone, TV and internet connection. To my disbelief Verizon's black box Optical Network Terminal (ONT) is gargantuan size! Whoa! I am grateful their technicians who are ready, willing and able to install on Saturdays due to my household members work schedule during the week. A team of technicians came to my home fully equipped with their tools and equipment with long ethernet cables, two prong cable separators, wall staples, cable boxes, remote controls and internet router with TV channel stations guide listing. All the technicians are skilled and experienced. Basic TV cable suits my household's needs and gets the immediate job done -- nothing more, nothing less. The two time problem was a background vibration for landline phone calls and my household member called Verizon's technical support 800-837-4966 which operates 24/7 at 365 for support connected device assistance. Our annoying background phone vibration problem was quickly resolved. read more

Verizon Corporate - Verizon Fios Optical Network Terminal (ONT) - Mobile Phones Near Me - New York, New York

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This is the worst company I've ever had to deal with from a customer service and IT standpoint. First of all, their login doesn't work most of the time (even with verified UserID and password), their billing is incorrect and they refused to correct my bill (I was double charged for an international plan and international calls that were supposed to be covered, but the call center rep said it was because I let the plan lapse one day, which I'm not sure how that could be when I signed up for it to auto renew each month), and the attitude of the call center rep was condescending. As another person indicated on Yelp, this company has insulated itself to the point where you can't complain easily (was challenging to even get a live real person to talk to about my issues). There is no accountability. I would be so happy to see them go out of business. They don't deserve to be in business. They are dishonest and greedy cowards. read more

Verizon Wireless customer for 24 years and 7 months. I am clumsy and the poster person and model for 2000 and late. Dropped my phone again. Three amazing Verizon employees- David in Hicksville, Omar in Massapequa and Joseph in Florence, Alabama ( lovingly call them DOJ) got me a new phone, activated it and loaded it. Called Verizon Wireless Customer Service. The awesome, solution minded and patient Joseph spent 50 minutes with me, then called me back after my meeting to get me an I phone 12 for a $600 DISCOUNT!! He stuck with my fickle arse. He located a new phone at the Massapequa store and made sure all was good before he hung up. Omar at Massapequa, you have a heart of gold and you are an embodiment of kindness and service as you walked the phone in the pouring rain to the Curbside pick up spot #1. David - I was 90 minutes late for my appointment due to a work emergency and you were just welcoming, did not even mention anything and made me feel like 36 Billion $ as you activated the new phone, transferred everything from the old one and brought me the bottles of water. Love the service, love the coverage, love my bills, love my new phone, love the three amigos DOJ and love, love, love Verizon Wireless! read more

If I could give no stars or negative stars I would. In six days, I spent 91 hours either on the phone, in chat, or at a local store and have the displeasure of speaking with over 100 agents. This is not even an exaggeration. On Saturday evening, my iPad crapped out on me and so I got on the site and ordered a new one. The site crashed before I could complete the order. When the site was up again I tried to place my order again. Because Verizon had already applied the finance charge from the order that did not go through to my finance limit, I was unable to have my order processed. I waited until Sunday morning and called them. I spent the better part of Sunday on the phone with them because the fee they charged even before I completed my order had to be lifted by a manager. This is something that is extremely hard for them to conceive even though it's THEIR policy. As it stands, I was unable to get what I needed done on Sunday after they tried two more times to place my order so I called back bright and early Monday morning. Mind you, this whole time I'm supposed to be working and I was unable to do so because I lacked the proper equipment. I spent another whole day and evening on the phone with their nifty customer service agents and finally was able to order the equipment I needed after a couple more tried and failed orders. I had a deadline I had to meet for work on Tuesday so I thought everything might be okay if they only got it delivered on time. But after all of this and so many agents later, I was pretty sick of Verizon so I jumped ship and moved over to T-Mobile. I had one agent who begged me to let her redeem them and give her one more chance to rectify the situation. I still had not ordered my Apple pencil so I gave her the chance to order it. Usually when I order from Verizon I am sent an email to preview and accept the order. That didn't happen this time and, wouldn't you know, she ordered the WRONG PENCIL. I only received an email receipt after the fact. So here we go again. Back on the phone with Verizon on Tuesday and they sent me to a store. I got there at open (10AM) and thought I would be in the store for about 15 minutes. I was wrong. I left at 3:30PM dissatisfied and empty handed. Though, while in the store I got a text message from FedEx stating that my shipment had been stopped and returned to Verizon. So I called AGAIN. They put me in touch with their fraud department and as it turns out, because of all of THEIR mistakes and all of the orders and cancellations and reorders that THEY made on my account, it was flagged for fraud. After about another hour, the hold was lifted and I was back in business, right? Wrong. I tried to get the order reversed with FedEx. Needless to say, that did not happen. So by Tuesday evening, after not being able to work since Saturday night, they cost me my biggest client and around $10,000 in revenue and that is a rounded down estimate. I was finally able to order the new iPad on Wednesday. I had it overnighted to me so I could meet two more deadlines due by EOB Thursday. And I thought to myself, finally this mess will be over and I'll be able to get on with my life, right? WRONG. I ordered at around 4PM on Wednesday so it should have been shipped by Wednesday evening, according their own agents. It was not shipped until Thursday afternoon. So I lost two more clients and around another $10,000. They cost me my integrity, my reputation, my reliability, my dependability, my professionalism, my clients and a butt load of money. I emailed the CEO, Mr. Hans Vestberg and one of his minions, James responded to me. The emails are attached to this review if you'd like to take a gander. Anyway, James said he investigated but the information he provided to me was completely inaccurate and not at all true, which tells me he didn't investigate a GD thing. As it stands, Verizon wireless has THE WORST customer service department I have ever had unfortunate dealings with in my ENTIRE life. Out of the 100+ agents I dealt with, I can count on only one hand those who actually tried to help me. I will NEVER use this company again. It is absolutely insane to me that they are still in business. And, you know, before this, I was actually pretty happy with them and I always paid all of my bill on time EVERY month. If I can do the right thing, WHY CAN'T THEY?????? Sorry the photos of the emails are not in order. read more

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I tried to cancel my service with Verizon back in December 2021. I paid my final bill. They kept billing me every month, Jan, Feb, March and April of 2022. Finally I complained to Florida Attorney General. They have now reported my account as delinquent to the credit bureaus and sent it to a collection agency. They claim to have no record of the 5 calls I placed to their offshore call center (Phillipines?) What Scam! read more

Verizon is the worst company I have ever seen been with company 14 years and decided to get 4 new I phone 15 took for ever to get them once I got them called to set them up well that was fun they didn't know what the hell they were doing after about an hour and a half 4 disconnected phone calls I still had nothing now none of my phones worked so I call back for the 5th time get old phones turned back on and send new phones back think that's the end no not even close I send phones back 3 weeks later i get a bill for 650$ because I sent phones back so now I got to pay a 650$ bill this month to keep my service this company can go to hell as far as I'm concernd read more

I just saw a television commercial for Verizon Wireless. They were offering 4 lines of service for $25. Since I've been a loyal Verizon customer for many years, I picked up the phone and called to get my plan changed. The agent spent an hour and a half trying to tell me that she wasn't sure if I qualified. She said I needed an email when I purchased my last device to prove it. I had a statement to prove it which flustered her, but she just kept up the ruse. I got her off the phone and called back to get another agent. I was given another run around albeit a different technique. Both agents stated they would call me back several days later. There is a deadline. In my opinion It's a sham and a bait and switch. There is no way to get the $25 for 4 lines. I believe they were not going to give it to me no matter what I did. I spent my whole evening on this and finally had to give up. The States Attorney General's Office needs to be contacted regarding this situation. These agents are told to put the calls off until later. read more

My recent interaction with Allison from Verizon Executive Relations was great...a "10" stars if possible. After many, MANY, conversations with Verizon reps both by phone and text(text is a waste of time) I contacted Executive Relations. As a 30+ year Verizon customer I always go through normal channels and call Verizon for assistance when needed. Contacting Executive Relations is something I'll do after many attempts to sort out at rep level w/o resolution. Suffice to say I was oversold a new plan at a Verizon store then received email stating the credits due & promised over the next year and a half would not be credited unless I "upped" to a higher, more expensive plan. I spoke/texted with 17 different reps by phone/text over several weeks. When resolution wasn't possible I contacted Executive Relations. Allison WAS AMAZING! Understood issue easily (BIG part of problems w/17 previous reps...there ability to understand and communicate) and corrected within 15 minutes. Did I say AMAZING!!! When the next month's bill arrived and it was more than expected I again reached out to Allison. She corrected within minutes. This is WHY I continue to be a customer 30+ years. As a senior citizen there are many offers out there & I often review...especially after this situation. Once again, Verizon Executive Relations reviewed, agreed with my assessment and credited accordingly. I am extremely satisfied. Thank you, Allison!! read more

In the last year I have spent at least 8 hours navigating the poor customer service of Verizon. After multiple complaints about poor cell signal at my home and dropping calls Verizon concluded nothing was wrong. I contacted the NYS Attorney General's Office and amazingly within a week I was issued a signal booster. Everything was great until two months ago it stopped working. Dreading the customer service experience I waited weeks to call. My initial call no one was available to speak to and the kept pushing me to chat. Eventually after two days waiting for an appointment I spend 45 minutes with tech support on 7/8/24 and more time with customer service to be told I would be issued a new extender. It is now 8/16 and I spent 50 minutes on the phone to be told the don't have a record of me having an extender and my order was cancelled because I have a balance. After nearly 20 years with VZ I will being going to AT&T. With 79 BILLION in profit last year Verizon can afford more cell towers and more customer service. read more

Verizon Corporate - Mobile Phones Near Me - New York, New York

Verizon is 100% a predator business. You have been warned, if you do business with this company, you will regret it. They are full of promises and the marketing reeks of used car salesmen name Trump. They will tell you anything to get your business. They will not own up to their responsibilities, and they will not take accountability for bad service, digital or customer. And if they finally make a proper adjustments to your account to correct a problem they cause. They will forever remind you of what they did and present it to you as if they did it out of the kindness of their heart, as opposed to it being a correction for a problem they caused. Service is so terrible, they do not listen, and they talk over you most of the call. Do not waste your time trying to reason with these crooks. I would write an official in complaint letter to the corporate office, who are weak need at best, complain to the Better Business Bureau, and I would take them to small claims court. They will not resolve your issue. They will fill you with words and phrases that are meaningless to your issue. Keep good records and record all your calls. You have been warned. read more

On June 19th, I attempted to transfer my son, his wife, my business partner, and my husband to my Verizon business account. The Verizon associate at our local store could not have been more helpful. He was great. Customer service from the 800 # was pitiful. After over 4 hours at the store, we accomplished most of what we came for, but my business partners line could not be transferred for some reason. The business associate on the line kept saying there was an error, and the transaction could not be completed. We finally got the authorization to transfer 2 days later, but they still could not transfer the account. Then I received a letter saying there was an authorization to transfer my business account the my business partners personnel account, WHICH I NEVER requested. After 2 days of chasing account representatives down on the phone, I got a call back with an explanation of how to do the transfer when I called in. Called in, started a process, only to wait an hour on hold to be told they had to transfer me to a business account representative, when I had told them in the first place this was a business line. My business partner was sitting with me, I was told to take out his Sim card, and they would complete the transfer. All that did was make his phone go dead, no service, no internet, nothing. After talking to another 2 customer service reps, and being put on hold for another hour, raced off to the local Verizon store before it closed. Because my business partner could not remember his 4 digit pin, the only thing that could be done was to get him a new phone, and a new number. This after spending 4 hours on the phone with customer service being shuttled from one person to the next, none of whom knew what they were doing, and over 50% who could be barely understood in english. To top that off, because my partners phone was now locked, none of his contacts, apps, or phone #'s could be transferred. I have been with Verizon for well over 10 years as a business customer, and I have never been so mad at a company as I currently am. What should have been a simple process turned into a major FUBAR, with little or no help from the supposed customer service. If there was a way to give negative stars, I certainly wood. read more

I am writing because I received a negative remark on my credit score due to Verizon's inadequate customer service. I had someone come out to my home and sign me up for an internet service with a free trial in October of 2023. I never unboxed nor set up the modem. It was a nightmare just to contact someone to get my account information to just cancel the service because the gentleman that signed me up had my address wrong and because I never registered, it was hard to verify my account. I called 20 times between December 2023- March 2024 trying to get a return box sent to me with the appropriate labels. I tried to return the device before the trial ended and was told for a month and a half that you all would be sending me return packaging Mind you, I went to the closest Veriozon store and tried to physically turn the device in and was rejected. After the 20th time calling to check the status of this box that I needed to use, I begged the rep to just email me the label. They did. March 27th I went to the UPS store and shipped the device. I call Verizon and provided the tracking number which they documented and confirmed they received in the device in Texas on March 29th. I was told that the device fee of $200 and the bill of $217.62 would be removed from my name and it would be zeroed out. April and May i received a bill and called several times to get this resolved. Fast forward to June. I got another bill and called again and was assured that the $217 was to be removed. A couple days later, I got a notification that my credit score dropped due to a negative remark. It is the Version. My Score dropped a substantial amount. So much so that I can not buy the home that I was planning for. I called again and was not very nice to the person I chatted with and they transferred me. I was told by the person that I was transferred to, that the person that I chatted with last week did not submit the correct ticket to the correct department to close this. I was told that he filled the correct ticket but there was nothing they could do about my negative impacts on my credit score. I tried for months calling and providing everything i needed to and Version has no accountability for their error. read more