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    Xfinity Store by Comcast

    1.8 (45 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - Xfinity Store by Comcast

    Internet service providers

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Television service providers

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    3 months ago

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    10 months ago

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    1 year ago

    The management was terrible. I went in for something simple yet seemed like rocket science to those whom work at this L.O

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    2 years ago

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    7 years ago

    Besides having to wait this place is great. Marco was awesome and provided quick and amazing service once it was our turn.

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    4 years ago

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    6 years ago

    This is like the DMV but worst. Terrible service. All employees seemed sick too. Very uncomfortable

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    5 years ago

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    7 years ago

    Terrible service. Tried to move my service 2 miles took 9 phone calls.

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    Page 1 of 2

    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    There was no wait time they are friendly and knowledgeable I would recommend this store!

    Mentioned in 4 reviews

    Read more highlights

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    Verizon

    Verizon

    (45 reviews)

    $$

    Updated Review: I'm…read moreokay giving them three stars because I know the service is good for coverage and speed because I was on Visible before which is under the same network. Now I'll have higher priority on post-paid so I won't bog down in speed so much which is good. I spent a while getting my number ported in but the eSIM stopped working so I had to come into their store and get a new one. They did that quickly which I appreciated. 2 stars off overall though because not having any cell service and having to spend hours on the phone getting setup isn't a good new customer experience. There's definitely a learning experience for Verizon in all that took place and I hope they improve knowing what took place and provide a better experience to future customers. Original Review: I've worked in customer service for years in the past with patients and the general public. I want to make it clear that I'm a calm and professional individual. But getting my service setup with Verizon has been the most aggravating and frustrating experience of my entire 31 years of life. Their call centers remain closed until the late morning hours so you can't do a number port. When they are open and you've made it clear you want to port in a phone number and have them repeat back what you want to verify they understand you are stuck in the phone with them for literally hours trying to make that work to just end up getting a message telling you they're now closed and to call back once they're open. This is completely ridiculous and someone needs to be held accountable for providing such an extremely poor experience for a new customer. There is no way at all that a Verizon executive who would read this review and have the facts pulled would believe this is the experience that makes the business look good. This cannot be their vision for Verizon. So please pass along the feedback that something is incredibly wrong with the phone number porting process from Visible to Verizon Post-Paid.

    Changing phone carriers is never something many look forward to - let alone, cross their mind…read more However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.

    Stephouse Networks

    Stephouse Networks

    (44 reviews)

    Downtown, Southwest Portland

    I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

    I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

    Clear 4 G Wireless High Speed Internet Service - Save Huge Cash High Speed Internet Access www.telecomm1.co.cc

    Clear 4 G Wireless High Speed Internet Service

    (9 reviews)

    I am new to Clear, so in fairness, I haven't had too much time for problems. That said, I was a…read moreComcast customer for over 6 years. Everyday I had to reset my wireless internet and had to deal with buffering and loading while trying to stream movies or tv. When I would call customer service for help I would have to deal with a runaround and people telling me that they refused to help. It wasn't until I cancelled my service with Comcast that they offered to come out and fix the issue. Too little, too late. I switched to Clear because I am sick of paying Comcast too much money for low quality internet and customer service. I spoke with a Clear salesperson to have a few questions answered and he was incredibly friendly, knowledgeable and helpful. I received my wireless modem in the mail and was able to set up my internet in about 2 1/2 minutes and it works great. So far, I have not had service interruptions or had to deal with slow buffering speeds. I keep the modem in the window and I do live downtown so that may help. If i continue to get the quality internet I'm getting now then Comcast will never get my business again.

    Ok, I am also a former Comcast customer. Let me just say that my experience with Comcast was so…read morehorrific that I was driven--by sheer determination of never giving them another red cent--to seek an alternative. Happily, I stumbled onto Clear 4G Wireless service. I am sure, like any wireless, that it does not work for all people in all locations, but I have had Clear for six months, and these have been six months with a lack of service calls, lack of billing errors, lack of surprise charges and new fees, etc. I have been thrilled with my cord cutting experience, and I will never go back to Comcast. The added upside is that my family watches less tv, and we have an extra $100+ dollars a month for entertainment.

    Fibersphere Communications

    Fibersphere Communications

    (74 reviews)

    Initially my review for this company is 3 stars which is OK considering they are a small company…read morecompeting against the big giants. I always want to give small company a chance in fact I prefer them. However, being a small company doesn't mean you can operate LESS nor do you need to have excuses "just because" you are a smaller company. You actually should offer more and be more than your competitors. I switched from Xfinity because upon renewal they raised my rate so high that I quite cable, started to use ROKU and chose Fibersphere just for internet. The service is just ok, this company is based in PDX so if you know in general what service is like in Portland, you will understand that being "laid back" is pretty much the norm. You can interpret laid back in many different ways, good or bad. Recently it seems that they outsourced technical support to offshore. The big companies are using offshore resources as well but there are different service quality you get from offshore resources. Fibersphere needs to find better options. Why 2 stars? They also service our building's lounge area where I work every day. One of the criteria I look for in an apartment are these common spaces with internet since I work virtual. The internet has been down for almost a month. The building manager has followed up on them almost every day. In this day and age, I find this UNacceptable.

    READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

    Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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