This particular Xfinity Store by Comcast is located in the Rotunda shopping center, which has…read moreplenty of parking. This location is fairly new, opened about 2 years ago. The store itself still has that "new store" vibe to it. The people (very female heavy workforce) working here are very friendly and helpful. Most of the customers are here to either pick up or drop off their cable boxes and/or internet modems. They also sell phones and activate new services with Xfinity Mobile, which is only available if you are already a Comcast internet customer. Why is it not 5-stars? The wait for an agent to help you after signing in can be awhile, and sometimes despite their best effort, they are still unable to help you in-store. It's Comcast, after all...

In a store of very cheerful and kind employees, I had the misfortune of being aided by a very rude,…read morebrash, and abrasive individual. This was by far one of the worst customer experiences I have ever encountered and sincerely makes me not want to continue business with Xfinity.

This is a horrible company. I should have stayed with Verizon. I just signed up with this company…read morein January and it has been an absolute nightmare. I have not been getting the proper service and a technician has visited twice with no improvement on WIFI. It keeps disconnecting or it freezes. I called to discount my service as of March 13th but was told my service will not be disconnected until the next billing cycle which is April 4. I have never any such thing. I was surprised to see that they charge my account for the bill not is not yet due until March 27th only because I just signed up for auto pay when I made my February payment. I was not forewarned. It is exhausting dealing with this terrible company. The biggest regret of my life. BE WARNED !!!! Please don't do business with this company. The package seems attractive but a total failure and a waste of time. Extremely disappointing!!!!

This is a predatory company. Stay away from them. They made or tried to make siginificant price…read moreincreases every year. This yean I switched to Verizon when they tried to increase my bill to $58 monthly. I locked in three years with Verizon for $34 a month.

I have Direct TV for 12 years, I got tired of the price increases and channels that were included…read moreis now extra cost and when it just slightly rains the system goes off line. We moved and decide to go with the local cable company. Direct TV is charging me 20 months cost like I never cancelled the service and upgraded equipment cost to end the contract. DO NOT USE DIRECT TV FOR YO'RE CABLE/SATELLITE SERVICE THEY AR ETHE EORSE

Direct Tv/ stream it wirh at&t absolutely sucks. We were told by sales guy at Christiana mall we…read morehad 2 week to try if dont like we can cancel. He signed us up for streaming through AT&T but did not tell us if you do cancel att will charge you a cancel fee $272. We hated the streaming had so much trouble getting it to work. Att will not let us out of the contract, making us pay used for 3 days because we were urged it will be better after about 3 days we turned our comcast internet back on. Do not get Direct TV You will be sorry get a stick or anything else. ATT sucks too!!

So excited to finally CUT Comcast out for my TV service !!! When I started with them my bill was…read morearound $69.00; as of today my last bill with them was $255.00 with no big package. After being with them for 20+ years with no dedication to loyal longtime customers I'm done!! I called Comcast and tried to get them to adjust my bill and they were going to take off $10.00; I told them I have a offer for $79.99 for new customers and they weren't willing to adjust my bill. I'm tired of having to babysit my bill every month and calling them because of the price hikes! It's a monopoly...... I called DirectTV and received all the information; then calling Dish TV, I decided to go with Dish. I was so nervous about switching to totally different system and when I read the reviews and seen they were rated #1 I took the leap to give Dish a try and I picked the America's Top 350 package the best package costing us about $100 bucks; I added on a few things today so it maybe a few more bucks. Today a awesome Gentleman named Kepler came and spent hours hooking us up; showing me everything he was doing along the way! When he finally hooked up the tv's the picture was amazing and very sharp! Kepler showed me all the details I need to know to work the TV and the remotes that are voice control! So far I'm so very happy with the entire satellite Dish TV. Looking forward to saving some money! FINALLY

I have filed a complaint with DISH and contacted its Executive Complaints Department. I worked for…read moreEchoStar for 28 years. When my old receiver stopped working, I asked the service department to send me a comparable replacement because I did not want any unexpected charges. I understand that my employee discounts would end after 28 years with the company, and that is understandable. However, once the discount was removed, I was charged $178 per month for local basic channels alone. I was shocked by the amount, so the service representative transferred me to the cancellation department because the monthly charge was beyond my budget. When I spoke with the cancellation department, I was told that canceling my subscription would require me to pay $400 to return the receiver under the lease agreement. The service representative had assured me that I would owe no additional charges beyond a one-time technician fee to install the new receiver. Is DISH aware of this situation? I do not believe customers would knowingly agree to these terms, and I cannot afford even the $75 monthly bill for local channels. I was stunned to learn that canceling the service could result in a $400 receiver lease fee. If other consumers want to complain about this issue, I am willing to gather signatures from people who have had a similar experience. If this matter is not resolved promptly, I would like to join other affected consumers in filing complaints with the FCC Consumer Complaint Center, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. I wish I could give zero stars, but Yelp does not offer consumers that option. I do not usually leave bad reviews for businesses, but after reading all the negative reviews, I feel violated and believe I have to do something about this issue. Our economy is not good right now, and this company is giving customers false information. This is not about the money; it's all about the PRINCIPLES!

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Excellent!! I am so happy I changed to layer 3. Color,…read moresound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them.

I requested service (at my home in Rockville MD) yesterday for cable and internet outage. Came…read morepromptly this morning (10:30) as stated. Team fixed the problem by 12 noon. I want to especially mention the tech CHRIS who came, evaluated the problem, called inb the team to correct it and remained on the scene keeping me informed at every step. Five stars are not enough.

(1 Star) Absolutely…read morehorrible experience with Comcast. Comcast scheduled planned maintenance during normal business hours, claiming the outage would only last 2 hours. Instead, it turned into an all-day outage, leaving my business with no internet and no phone service. As a business owner, that means I couldn't operate, serve customers, or conduct business. This has caused a significant financial loss. The most frustrating part is that this wasn't an emergency--it was planned. Whoever decided to perform this maintenance during business hours showed a complete lack of consideration for businesses that depend on their services. There are 16 other hours in the day when this work could have been done with far less impact. I also spoke with Kim, a supervisor, regarding Work Order #685702. Rather than showing any concern or empathy for the financial hardship this outage caused, she was condescending and dismissive. It was clear she had no interest in helping or taking ownership of the situation. Comcast's poor planning, lack of communication, and disregard for its business customers are unacceptable. I will be requesting compensation for the revenue my business lost because of this preventable outage. After this experience, I'll be seriously looking into switching providers. If Verizon can provide more reliable service and treat its business customers with greater respect, they'll be getting my business instead.

I've had Direct T.V for years to watch NFL and NCAA games…read more I realized that having this is pointless because there are other ways besides cable to watch. I got a chuckle today. I called Direct TV to cancel and I told them I NEVER use the service. The lady said I was just using it last night to watch Dumb and Dumber. I said no, it's a mistake, so she pulled up IP addresses and locations of the use. Lol, my ex has been using my service and knowingly doing it as he's done it on his phone, his tablet, home and who knows what else. She literally pulled the usage since Jan of this year when I left him. Well I immediately changed my password and lesson learned. Never give access to temporary people. Thanks to Direct TV for the great service. Diabolical behavior. Geeeez! Corny as f!

I've had DTV for a decade and it has been mostly reliable and fine. But now after five days of no…read moreTV, the tech assigned called to say he can't find a place to park and leaves! This feels like a good reason for me to say, no. There are options out there.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!