So, this review is not specifically for Comcast charleston but for Comcast Xfinity in general. I have spoken to two representatives now and both were actually extremely rude. After asking the first if there were any cheaper options because I was on a tight budget he said that he was surprised because most people can afford to spend upwards of $50 a month on cable or internet. This is very untrue, there are families that can't afford to put food on the table and clothes on their backs and hard working people with respect let jobs that can't do this. Very insensitive. He then preceded to talk about how I could not live with out cable or internet. The second representative was over the chat box online he didn't answer any questions and when he decided he didn't want to talk to me anymore he exited out of the chat with a quick good bye. Too fast for me to email the rude interaction over transcript. If you have another option use it. This place has some of the worst customer service I have ever encountered and I spent years working in the service industry myself so I know. read more

Horrible horrible.....I've had to make so many calls because of their errors. I don't have a lot of options as far as internet and cable so I'm kind of stuck. read more

I'm only giving Comcast one star because they don't have a lower option. They combine the worst customer experience in America with high prices and fraudulent billing practices, to give the consumer an experience like no other. I literally spent more time on the phone with Comcast in one calender year than I did on vacation. And when you finally get someone on the phone, you can expect them to intentionally drop the call. You can also expect monthly phantom charges for TVs or modems you don't have and you can forget about getting the bill adjusted. Ain't happening. But with the Feds about to sink net neutrality and allow them to merge with Time Warner, you can expect the problem to only worsen. Do yourself a favor and find another option or take up reading. You're mental health and blood pressure will be better for not dealing with these people. read more

Wish I could leave zero stars. Absolutely terrible company. Give yourself two hours any time you plan on calling to get something resolved. Be careful with some of those north charleston technicians. I've had two in the last 3 weeks make me feel unsafe in my own home. Extremely rude. Would never recommend this company to my worst enemy. Only service available in our complex or I would have nothing to do with them. read more

Believe all the bad reviews THEY are TRUE! Comcast was the worst mistake I made since moving to the Charleston area. The people in customer service (HaHa) have to be working for the competition. No company can be that incompetent and it not be on purpose. The customer service department whether you have help here or overseas are as stupid and as incompetent as they come. They lie.It is OBVIOUS they aren't trained to deal with issues. They hang up on you after giving you the total runaround. Transferring you from person to person. Disconnecting you and just trying to wear you down so you give up on your call and or complaint. I actually had a customer rep hang up on me after I had been on phone for over an hour, I called back and got hung up on again after waiting on hold forever. This jerk even called me back to put me on hold again just to hang up on me. He called ME! He had to be joking around with his friends to pull something that unprofessional. I have had terrible service from Comcast and NO service. They cannot get a DVR to work in my house. I paid for DVR service for 7 months and never got it. Even the technicians who come out don't fix the problem. And COMCAST customer service just says you have an appointment.....when they are no shows and you call the company swears you never had an appointment. Run...... don't walk..... run in the other direction from this company. Oh....and I just recently had to return another black box because they don't work for long. I went to the company office and it wasn't there. They didn't leave an address to where they moved to. They just said they were near the Outlets. How professional...not to leave an address. Just like the criminals that they are! read more

Terrible. Every time you talk to someone on the phone they have no idea what they are talking about. When they tell you they are going to do something, it never gets done and you have to call and call till it finally gets taken care of. I can't wait to find an alternative to this horrible company ans service. read more

Comcast is absolutely terrible. I have low signal strength since an electrical storm and 7 technicians later the issue is still not resolved. They miss the scheduled appointments, the technician actually shows up and cannot fix the issue or technical support tells me I have an appointment but fails to document it so when I call to report they did not show up they claim there never was an appointment scheduled. I need a new provider. read more

I wouldn't even give them 1 star! Just started service last Friday & by Monday the cable box was torn up. Called customer service & they said I would have to wait 3 days for someone to come out. Wished I would have read all the reviews before I signed up with them. Everyone I talk to has the same error message on their boxes. Don't waste your time & money! Newberry SC read more

Tried signing up for service via 800#. Spent 45 minutes on the phone and found out that I still have to go to local office w/copy of my lease (previous tenant had a balance). I would understand this but I specifically asked the agent about that issue andhe assured me it would be no problem. So now I have to spend, God knows how long, time in the office in addition to the 45 min on the phone. Though I have to wait to schedule installation they had no problem charging my Amex card for the router right away. If I had any other option for Internet I would take it!! BTW -against failed to tell me the price he quoted was only good for six months, installer (thts right you get transfered to someone else for the install scheduling) told me about the six months...Total scum-bags!!!! They make AT&T Uvers look great. read more

Comcast is the worst cable company in the u.s. they charge hundreds of dollars a month for cable that never works and always breaks. For months they added my neighbors bill onto my account. completely different apartment!!!!!! When you call for help you have to set aside hours of your time. They all say they are the one to help and no one fixes anything!!!!! So you just pay and pay. I love cable and it sucks that alot of places especially downtown Charleston they are the only cable provider you can have!!! They also put $150 dollars I paid through their automated system onto another address I had years ago and it took a week to get them to fix it!!!! I called and called. I spent thirteen hours in one week calling their moronic employees. I ended up crying because I was at my wits end. If you pay $130 a month for something it should make you happy not cry!!! read more

Comcast stole my business phone number. DO NOT GET PHONE SERVICE WITH THESE CROOKS.Not to mention if they put you on hold they will NEVER call you back or will hang up on you !!!!!! read more

I also have experienced this fowlness... After spending approx. 7-9 hours on the phone trying to get cable access; I called cs to see if I would be compensated. Every time I explained my situation to the rep. He or she would just repent back to me my personal information and basic cable status...then would hang up the phone.... read more

I just moved to SC from CA and Comcast cannot transfer my emails from CA. They have been working on it for 4days. This is unacceptable. I plan on moving to GMAIL if they can ever get it fixed. No one should use their email. read more

Called comcast to resolve (or at least try to) a billing issue. Was billed for several days in December when my service did not start until Jan 3. First time I called a very unpleasant lady spent the whole time trying to increase my bill and finally said that she would send someone the information about the December billing. Never got a new bill. When the Feb bill arrived, the issue was not corrected so I called again. This time I opted for a call back and an interview. Never go the call back but did get the interview call. Needless to say, not a good review. Can anyone do anything about this company!!?? They are the worst I have ever worked with but there is no one else. read more

Past experiences with Comcast have been less than stellar, but this time it was great! I was able to get someone on the phone that quickly determined the problem could not be fixed remotely, set up a technician to come to the house within 48 hours, and Victor was on time and did a great job! read more

These guys are horrible. I have been on the phone with them for a week to hook up by internet access and they keep giving me appointment times and no one shows up. When I final realized they were just giving me numbers to get me off the phone. I would call back to see if they had set the appointment and it was never set up. If you have other options I would use them. read more

It baffles me at how a short-sighted company like Comcast, which is literally renowned for its atrocious customer service (which reared its head yet again through 5 calls & 2 hours of time to resolve a bill, still to no avail) is still in business. It would be so nice if they even remotely valued customers and hired quasi-competent customer service reps. Chalk me up to another lost and disgruntled customer who will continue sharing the maddening facts about this inept business. Wish this offered a 'zero star' option. read more

After having Comcast Business Internet, Phone, and Cable for 6 months at a cost of $128.00 per month, and after receiving 8 to 10 pieces of Comcast Junk Mail, promising me the World, every week ever since, I decided to contact an alleged Comcast Solutions Expert by the name of James Rohn, and agree to a "free" upgrade if I renewed my contract for 3 years. The contract was signed, service call scheduled, and upon arrival at my office yesterday morning, I found that 90% of the cable channels that I had enjoyed for the last 6 months, had been deleted. To make a long story short, the service tech increased my speed to 50 mbps, not that it has made any difference, he also unplugged my security cameras, and deleted my over 50 tabs that were open on Firefox, costing me over 4 hours to try to recover them and figure out user names and passwords, and all of this after I properly shut down Firefox and asked him not to tamper with it. To make a long story short, I have been royally screwed by Comcast, this James Rohn character refuses to return any of my numerous phone calls and emails, someone else at the sales department told me that I had originally been given all of those channels accidentally, and that if I wanted them back it would cost an additional $50.00 per month, so this alleged "upgrade" resulted on me now having the government and gospel channels, as well as QVC and HSN, in addition to another 3 or 4 crappy channels. I was also told that since I signed a contract, there's nothing that I can do, and that getting out of the contract will cost me $7500.00. Comcast Business takes advantage of Small Business Owners and treats them like crap. I strongly recommend that business owners stay away from Comcast Business as once they get you to sign that contract, they'll do whatever they want to do to you for 3 years, and there's nothing that you can do about it. I wasted my entire day yesterday between fixing the mess that the installer caused, and numerous lengthy phone calls to Comcast Business, which got me nowhere. And I'm yet to hear from this James Rohn character who this mess started with. My battle against Comcast Business has just begun, and as soon as my contract is up with my Infinity Home services, I will switching to another provider. read more

Can I give zero stars? Incompetent useless morons. Who do I blame? 90% of you should be fired. Not once has an issue been resolved with one phone call, yet issues keep arising! Took over an hour to order red zone went thru multiple in the us and India. Finally got it ordered only to turn on the tv on Sunday to find it not working yet we were charged for it. Over another hour and no help that worked. Funny how a bill gets to the house yet they can't find my account without the specific number yet repeatedly ask for my name and address and number. All of a sudden no DVR! Over 90 minutes later 5 states 5 people 4.5 morons. Had been waiting to see my cousin on tv and they rebooted it - after almost 2 hours and missed the segment. And oh yeah! I couldn't record it because that was the problem in the first place! Can I sue for incompetence and emotional pain and suffering? I will be getting rid of everything related to you and telling everyone I know to do the same. We as a country become dumber overall because of you, Comcast Cable. You should care about your product and people you shitty self serving greedy corporation. I will be getting rid of all of your "services" and telling everyone I know to do the same. Did I mention that? $120/month for this crap? We had to go pick up an extra cable box from the office because no one could tell us when they could be getting to our house. They gave us a box and we told them we didn't have a cable plug and they said just follow the directions, it will work. But we need the other cable too...don't we? If we don't have.... No you don't. Just follow the directions to hook it up and then call. OF COURSE it didn't work you lazy good for nothing slobs. Sorry you have to work 4 hours on a Saturday and we had to come in to get something we paid for that should have been installed.. When you all get fired, maybe you can get paid for sitting on your asses and doing nothing except eating twinkies. OH WAIT! That IS what you were doing. Huh! Lucky you. read more

My service went out due to an outage; I called and was told service was back on in my area. I told the rep that my service was not on; the workers called in to dispatch and told them everyone was back on!! This happened on Wednesday, I was told that they could not send the workers back out until SUNDAY! They lied and left the job site and called in that my service was on!!! The Tech Supervisor was rude and loud; I asked him politely if he could send his workers back in the morning to complete their job and he told me NO. They called and said they were finished!!! He yelled and talked over me while I tried to talk to him. I finally told him that I was recording him and that I would put it on YOUTUBE and call my local news station. He got scared and said; oh, you can't without my permission. I told him to SUE me. I have to pay for their lazy employees. I hung up and called Dish. I hope someone reads this who works at comcast; they really don't care about the customers who pay their bills every month and haven't switched. Bye comcast, I was the last in my neighborhood and now I am gone too! Your service and employees all suck!! read more

You would think someone in the communication business would have an automative system that worked. That is just the beginning of the comcast experience. Then, when you finally get A PERSON, they put you on hold then disconnect you. So you call back ask for a supervisor (which they all claim to be) tell her your problem (wanted to know why my bill shot up 12.00 from last month) (seemed kinda easy to me). Then she tells you she can only speak with the main person on the account, although, I have handled ALL the changes before, So I tell her I want a supervisor, she puts me on hold after 40 minutes I hang up, Try as I might to find a general managers name and number only to find them no where. Just why would their numbers not be available their customers? Maybe because they know how fustrating their system is and don't want to deal with it? Comcast Customer Service program is a joke. Maybe they should take some pointers from SCE & G. read more