This Verizon Store on Dorchester Road is in a great location. This store is very clean. Today…read moreBrittany was our sales associate. Brittany was very thorough to look through all the promotions to get the best deal. Thank you Brittany!! Easy 5 Stars !!

After going to the Verizon at Tanger and them being out of iPhone 13 minis, I was going to lunch in…read moreWest Ashley and stopped at the Verizon corporate store. There was a ton of people sitting around and a guy told me they were all waiting and the wait was over an hour. Not for me Jack! I turned around and walked right out. After a few hours passed I remembered there was this Verizon location right up D Road. Duh Rebecca!!!! I walked in and there were three employees and one customer. Perfect ratio! I can't remember his name, let's say Kyle. Kyle was very knowledgeable and able to go right to the back and get me an iPhone 13 mini, case and screen protector. He had forgotten to do the reimbursement for sending my perfectly good iPhone 8 to be refurbished, so I told him not to bother I'd just keep it. I had been there for an hour already and there was NCAA basketball games being missed. PRO TIP - before leaving the store with a new phone make sure you can make and receive text and make and receive phone calls. I asked him to call my phone and nothing happened. He then said it was bc of the 5G SIM card in the new phone and took my SIM card out of my phone I came in with to get the new one to work. Weird. But I was then glad my phone wasn't being shipped off to TX without being able to make and receive calls on my new phone!! All in all an easy experience and I'm happy with the great new camera on the phone. Can't you tell the difference in my food pics?!?!?!

I am in Columbia SC and Lumos sold off to T-Mobile fiber. It has been impossible to pay my bill and…read morethey turned off my service. The many calls I made were answered by someone out of the country that did not understand me. They tore up my lawn to install the fiber so I am a bit stuck with them. I recommend NEVER engaging their service!!

I discovered on my bill I was paying for a device I had mailed back 9 months before after I had…read moreexchanged it for an upgrade I spoke with 2 specialists on the phone, they told me to go where I had bought the new one, they couldn't help me. The people at the shop were very rude, telling me how long she worked there as more important than getting a tracking number. Was finally told a phrase to use when calling the help desk, and 2 and a half hours later, I'm told on the phone that yes, it had been received but no one scanned it in. I had been polite and patient but did not receive that courtesy and had lots of head shaking, eye rolling,told to do my call outside. So rude-no help, but I stayed and finally will have the $1200 credited back to my account.

Verizon Wireless moved from its cramped storefront in the Mount Pleasant Town Center, to a large,…read morespacious location on Johnny Dodds, just up the road, next to Ethan Allen. (If you find yourself at the IOP Connector, you went too far.) A team member checked me in as soon as we walked in the door. The new facility was bright, spacious and designed for customers' ease of movement among product categories and each manufacturer's models within a product line. Within 5 minutes, Katie approached us and wrote a written assessed my iphone5 to assure its 'good' condition. And, with this piece of paper, I qualified to trade-in my 2 year old iPhone 5 and take advantage of the iphone 6 promotion ... purchase an iphone 6, priced at $199 with a 2 yr contract and receive a rebate of $199. It seemed straight forward ... my out-of-pocket cost would be $0.00 (plus the standard upgrade and associated taxes and fees), You're right ... It was too good to be true.... I was approaching s perfect storm: 1) the promotion ends September 30 2) the rebate was actually in the form of a Verizon gift card 3) the new iPhones were sold out ... a phone, ordered today, would not arrive until Halloween .... making it logistically impossible to complete an in-store trade by Sept 30 in the manner I intended (which was to put the purchase on my Verizon account then immediately apply the rebate to the account to defray the cost). Katie further explained that since the phone would be s back order: 1) the entire purchase would have to go on a credit card (not my Verizon account). 2) I would receive another package from with mailing instructions for returning the old phone to Verizon. 3) Verizon would mail out the rebate card after the package was received and processed at the trade-in center. 4) Then, with card in hand, I could stop in at the Verizon store and apply the card amount to a current Verizon bill. Bottom line, the total amount for a phone purchased today would show up on my Visa bill in November and it probably would be January before I received and applied the rebate card from this September promotion to my Verizon account. Katie was poised, courteous and professional; her approach and manner did not falter after my husband decided he would wait to upgrade his iphone 5 when the iphone 7 is released next Fall. We 'did not shoot the messenger' and Katie did get my sale. Since I was not leaving the store with my new phone, today, i actually purchased and back ordered the iPhone 6s for an additional $100. As for my husband, all he could do was lol.

The staff here are not honest. Two times ago they told me I didn't have to trade my phone for the…read morenew phone deal and after I did it Verizon started charging me because we were supposed to do the trade-in. just now I went there because I was emailed an offer that I was interested in taking. When I got there they acted like the offer didn't exist even though they reviewed the email and couldn't refute anything it said. when I asked to speak to the manager to try and resolve the issue, I was lied to and told that they do not have a manager.

Came in the evening of Dec 23rd 2025 and was helped by a new rep named Brandon who was in training,…read morealong with his trainer James (who is basically a phone wizard). Both of them were patient, knowledgeable, and each took the time to explain everything clearly to me during my eSIM activation after a trip I had taken where my previous SIM card failed. James did a great job coaching without taking over, and Brandon handled things confidently as well. Hands down one of the best in-store Verizon experiences I've had. I've grown so accustomed to being pressure sold phones at typical phone stores in the past, but not here. These guys actually helped me to save money on my bill each month! This isn't your typical lazy/scammy phone store, hence the outstanding reviews in comparison to others in the area. Huge credit to both reps that helped me out.

James was extraordinarily helpful. We had multiple phones to…read moreturn in, upgrade, with some complications, etc. James was patient and very friendly. He made the process efficient and made sure we were able to take advantage of every deal and discount Available to us. We are very happy customers!

I needed my car key battery replaced and Miles helped me so much. He replaced it in less than a…read moreminute and it even had a warranty on it and I get the next one free.! I also bought some AAA and AAA batteries with a digital battery tester and two lanterns to have around for emergencies‼‼‼‼

Batteries Plus Bulbs on Rivers Avenue in North Charleston is an excellent source for all things…read morebatteries and electronics help. They have really good customer service here and I have received immediate help every time I have been here and have been out quickly with what I needed. They are well worth a visit for help when you need it the most.

Metro by T-Mobile on Ashley Phosphate Road in North Charleston is a great place to get a cell phone…read moreat a good value. The staff here is very knowledgeable and friendly and will have you activated and your way in a short amount of time. I have had a good experience shopping here.

Metro by T-Mobile on Old Trolley Road in Summerville is a great place to get cell phones and mobile…read moreservice for a good value. The staff here is very helpful and knowledgeable at getting you set up with everything that you need quickly and effectively. Good experience shopping here.

Such a sham. Or they just don't care? I was incorrectly…read morecharged for product. Did not want it to process. Contact them by email, they assured me the order was not processed. Next day I'm charged. I've been trying since Thursday to talk to someone all I get is AI generated emails. Anyone else experience this? Multiple times I try to respond to emails it's sent back due to improper address. Defiantly a shady business.

APB Store on Meeting Street in Charleston is a great place to go for all things shoes and clothes…read more I really like their unique selection of items that is one of the best in the area. I have been impressed every time I have been here. I have been happy with all of the purchases that I have made from here.