I've been a Road Runner Sports VIP member for nearly eight years and have always had excellent…read moreexperiences at the Newbury Park location. I was excited when the Oxnard store opened since it's much closer to home, but unfortunately, I've now had three disappointing visits. On July 20 around 3:55 p.m., I waited about 7-9 minutes to be helped. While I was waiting, a family came in after me. Once the employee "ELLEY" finished at the register, she helped the family first without checking who had been waiting longer. When I was finally assisted, no one came back to see how the shoes fit or if I needed anything else. I came in ready to spend nearly $400, but the lack of customer service made me decide not to make a purchase. I'll continue driving to the Newbury Park location, where I've always received excellent service. I hope the Oxnard team receives additional customer service training, especially when it comes to acknowledging waiting customers and following up after bringing out shoes.

My wife and I went in to check out some running shoes and the fit expert I had was kind and…read morewelcoming but the other guy that my wife had was super condescending and rude. He asked "are you actually interested in buying shoes or are you just doing this for fun". What in the actual sales pitch is that? That was almost enough for us to walk right out of the store. (FYI we were very interested in buying multiple pairs but not after that comment we only bought one from my sales person). He started talking about the shoe inserts and my wife told him she already had custom ones from her podiatrist. That's when he acted EXTRA annoyed. My fit expert swore I needed to buy a size 9.5 even though I've always had a 10. Then my wife's insisted she also needed a 9.5 and she's always had an 8.5 or 9. They were both disagreeing on how much toe space we needed. One telling my wife she needed more and mine telling me I needed less. So against my better judgment I listened to my fit expert and got the 9.5 After I got home and started wearing the around and with a tiny bit of feet swelling and warmth my toes were jamming at the end of the shoe. I returned my pair and bought them at REI. This was the worst shopping experience I have ever had. Please please please stop letting your fit "experts" greet people with "are you actually going to buy shoes or what"

SERVICE I was seeking water shoes for my trip. I ended up…read moreBig5 and that's where I found them AND in my size. Sure, I went to Dicks and Nordstroms Rack but could not find anything. While there, a young guy by the name of Michael was super helpful - got his name from the cashier. He was unloading a box of water shoes and offered to dig through his box for my size AND run to the back of which he did. From there, I had 2 sizes to pick from. ITEM I needed/wanted all black enclosed water shoes. WELL For me it's all about service and or quality depending on the venue/food/situation. Due to this wonderful experience, I feel more interested in shopping here more often. In addition, it's right in my area.

Big 5 in oxnard is an awesome store I've going since I was a kid with my parents I know now why we…read moredid they have exceptional prices and products pants shorts sweater outdoor swim stuff skates skateboards baseball stuff basketball soccer now the lighting it feels safe it's not so congested with you know what I just came from the outlet in camarillo go you won't be disappointed

Now that I'm dealing with foot pain that my younger self would never understand, I had my eyes on a…read moreparticular pair of New Balance shoes that could help. I was ready to buy online, but I decided to pop into the store to get a better feel for what would be comfortable. Like most apparel and shoe stores, this one had a large selection of women's shoes and a smaller selection of men's shoes. But an associate helpfully led me to the shelf that had the shoe I was interested in. I tried different options but found that I needed extra wide, which was not available in my size. I was ready to give up since the shoe was on Amazon at the same price, but the associate came back to check on me. I told her about my requirements and she checked the back and they actually had the shoe that I wanted! There was also a 40% off sale here, and the return policy is a generous 45 days, better than Amazon's 30 days. So it totally made sense to buy here, and it also supports our city. Shopping at outlet stores doesn't always get you the best price, but in this case it absolutely did!

I didn't notice any of the outlet prices here, but that's OK. I still got a pair shoes. I'm a lady…read moreof a certain age 49 and all I wanna wear is a new balance five stars.

In an outlet that is full of retailers with their own specific shoe line, it's great too have an…read moreoption that combines almost all of these brands and then some in to one singular location. If you're coming to the outlets for shoes, this is a great place to start before jumping from store to store. There's a chance you'll be able to find what you need for even less than the other stores will have them for. Prices are really good here and they often have some sort of BOGO deal going on on top of the lower prices. Staff is friendly. You will always get greeted upon entry and, while sometimes you have to wait to find an employee who can help you find something, when you do, they are friendly, efficient, and they will do their best to help you out however possible. In all, Famous Footwear is a great place to start your day of shopping at the Camarillo outlets.

This store has a larger inventory and is considerably bigger than your typical Famous Footwear…read morestore. They have a good variety of name brand shoes to choose from. However, beware this is not a high end customer service type store. I found the store clerks will help you to the extent they can, but don't expect any expert advice. You'll have to pretty much know for yourself what you're doing. You can get some pretty good deals here.

The worker refused to do my return for a refund because he said the policy is that the item has to…read morebe returned back to the same store I purchased it from. That's bull shit because the actual journeys store policy online says that anything bought in store or online with the box and receipt can we returned or exchanged at any journeys store within the days time frame. This worker that's a " GUY " apparently probably lied to me probably because he doesn't get any business throughout the day and not enough sales are made because his work ethic sucks ass. This guy lied to me and his sales service sucks ass. He should NOT be working at a retail store if he's gonna give poor customer service.

Paid $90 For a pair of DVS, had to order online through this store, the shoes are practically still…read morebrand new, wore less than a dozen times, no wear marks, and the stitching on the shoes is completely coming undone. Store will not do anything to help. Just gave us the customer service number and that was it. Apparently they are selling garbage now and do not back the product they are selling.

This is the spot for Birkenstocks hands down. Great Selection and personal customer service. Shop…read moreSmall Ventura. Keep your hard earned dollars local. I lived here for some time now 20 plus years and don't know how I have missed this shop. Tucked away in downtown Ventura. JoAnne Thank You for your Pleasant Outlook. Love your Shop and your service. Attention to detail and Military Discount 10%. Thank You for taking the time to recognize our Military Brothers and Sisters. Bought my first pair today. Again Thank You.

If you are even slightly interested in buying Birkenstocks buy them HERE! I seriously never write…read morereviews and rarely buy myself anything but here I am because of this business and the OWNER! My husband and I stopped in on a night away in Ventura, 15 minutes before closing and Joann(the owner) didn't seem the least bit concerned. Instead she listened to our story of having four kiddos, assisted me with colors/styles that worked well for me, helped multiple customers seamlessly (even added holes to someone's sandals free of charge) and never once rushed me as we stayed passed her closing time. She is one of the most down to earth business owners we've ever met and she is extremely knowledgeable about the brand. She shared that although kiddos weren't what she wanted she commended families like us. And now I commend her for using her gift to run that store so well! So what I ended up buying is the best part of the story!! I grabbed this cute clog that I never thought I'd actually buy and was like "hey this is comfy". She proceeds to tell me "please take that clog, it's my last one and everyone keeps asking if we'll get more!" I tell her the pair I was wearing someone gifted me about 8 years ago. She said as soon as I walked in the store she was going to tell me I couldn't leave without buying a new pair because of how worn they were and that those weren't supporting my lower back. So I asked her to give it to me straight about the price and she immediately said she'd give me a discount since it was the last pair! As a mom of four I was like umm yes please because I'm super frugal. So I went to pay and scrounged through my purse for any cash I had to avoid as much possible from the credit card processing fee-luckily I had a bit since my bday had just passed. I gave her the cash and asked if I could pay the remaining with card. She says you know what... I'll give them to you for the cash you just gave me. I said what are you serious?!?! And she said "yes you need them to keep raising those babies." I gave her a hug and told her thank you because it was more of blessing than she knew. I will never buy Birkenstocks anywhere else, discount or not. This woman is amazing. Support her business. Pictured are my new clogs and my old faithfuls that needed replacing.

This store is just too overstocked. I get that it's a popular brand, but when they put so much…read moreinside that it's incredibly tough to walk around and shop, it leads to not the best of experiences. They often have so much that the just dump discounted crocs outside in cardboard boxes for people to dig through which often leads to just a mess of shoes right outside the entrance. I also want to say that beyond things like BOGO, the discounted prices here aren't incredibly great. If you're looking for standard Crocs in normal colors, you're not going to be saving a ton of money here unless you're planning on buying multiple sizes/colors/styles. it just feels like this location is only hear because they know Crocs are popular and people will just go 'oh, this is an outlet store. Must be good prices.' But if you just sit & think about how much you're saving you will see it's really not a ton. Especially if you have kids coming in & you're adding charms to your purchases. Things add up fast here to where you're really paying the same prices you'd be paying at any other store that sells Crocs.

this store is such a shit show. I went in to buy a few pairs of crocs but the store was full of…read morekids running around and throwing jibits from across the store. The workers look like teenagers & there was absolutely no order. After getting hit by a jibit flying from across the room, I left my stuff there and left the store. The workers should tell the parents of the kids to keep them in line, it's a business & because some customers have unruly kids .. it's causing the store to lose business.

Just found out about the store today I passed by and got some good deals and some really cute…read moreclothes I'll be a return customer for sure