Their customer service is out of Africa, discontinued their…read moreservice they want $ 300 to pick up the old tank which is not industry practice too many fees added to their bill went with a company that is $ 1 a gallon cheaper

Like most of the 1-2 star reviews here, the issue is the same. Good luck trying to get someone on…read morethe phone to understand that you have more than 1 tank in more that one location. I now just lay in wait for the scheduled yearly delivery for my propane stove and pounce on the driver and ask him to top off my generator tank while he is here. The local driver is great and alway very accommodation and happy to do it. When I signed on It was still Kingston Propane and I spoke directly with local folks. Had I known they were going to be bought out by AmeriGas I would have gone elsewhere for sure. Also I believe that there is supposed to be some sort of tank testing at 10 years, which my tank is now. Hmmmm, I haven't heard about anyone coming to assess the tank, I guess I need to get on the phone...wish me luck.

Called 8-23-26 to request new propane service at my residence. i was transferred to their sales…read moredepartmet and was told someone would call me back. As of 8-27-26, no call back. I tried reaching Eastern Propane again and the lines were busy so I requested an automatic call back. Still no call back. I have since contracted with another company. it is obvious that Eastern Propane customer service is not where it should be.

We just moved into a (new to us) home in Burrillville. I have never heated a house with propane…read morebefore so I had a lot of questions and Eastern Propane was the most welcoming on the phone taking a lot of time to answer questions that they probably get all the time. They went above and beyond to deal with a situation at our house that required the tanks to be moved and the insufficient copper runs (installed by the house flippers) to get completely replaced. They handled dealing with the town inspector and even dropped off a temporary tank to make sure we had no disruption to hot water while everything got figured out. I was very happy with how thorough they were to make sure everything was up to code and handled as "pretty" as two large tanks can be :) When I was shopping around I found that the prices at Eastern Propane were considerably cheaper than the previous chosen company the previous owner (flipper) had chosen. Akin to highway robbery if you ask me. I've met the delivery driver a few times and he also is very pleasant and welcoming. I feel like I'm in good hands and happy to be a customer!

My mother which happens to be elderly and lives in an elderly park also let me add has been using…read moreDunlop's for years ran out of propane on Saturday. Let me add the coldest day and day after snow storm. She called and explained she was out of propane to whom I believed was an answering service. About a half hour later she received a call back and was told they would be out and she said she had $100 cash and could you please deliver that much in propane. She was told he would come out and deliver for $390.00. ($100 for propane and an xtra $290 for coming out on Saturday). Again she is elderly and does not have that extra cash. She went without heat all weekend. When she called Monday told woman she was out and had $200 cash they immediately came right out literally at her house within a half hour. This woman froze all weekend it was literally 51 degrees in her house. Dunlap TOTALLY RIPS the elderly off and it's unbelievable that he can get away with this. Needless to say we are now looking into a new company a company that actually treats the elderly FAIR! This incident will now be passed along to friends and neighbors in this park in hopes they also make the move and don't deal with this ASSHOLE Paul Dunlap.

Have been with them several years. Friendly, prompt service... and they pick up the phone/respond…read moreto email. Always helpful.

They just installed a new hot water heater and I could not be happier. The two gentleman that did…read morethe work we great and very professional. They came on time and explained the whole process to me. They were very neat and clean. I would highly recommend them. Thank you! 6 Redmen drive

The technician that reached out was friendly, responsive and knowledgeable. Wasn't pushy for me to…read moredo the job. And then was flexible with timing when we were scheduling. They notified me prior to reaching our house and was in and out quickly. The new tank looked great and they removed my old oil tank (had a small leak and needed to be replaced before the winter). All in all, it was a great decision. Had to be done, even though it was expensive. But they did great work and followed through with each part of the way.

I went here for their U-Haul service, not for repair. Glad I did, they were great! Truck was ready…read morewhen promised, the procedure was smooth and the ladies in the office are very friendly and easy to deal with. Just head for the side door labeled "Customer Entrance" and you'll find your way in! It's a little confusing, but someone will be out to help you. Not a huge selection of boxes and I think I scored the very last box of wrapping paper, but no worries - they called over to a U-Haul in Wareham and confirmed everything I needed. I took the insurance (it was the really rainy/tornado-warning day in July and I wanted to be covered for anything & everything) got some basic instructions on operating the truck, and they estimated an approximate total for the rental which was dependent on the final, actual mileage. When I was done, I just dropped the keys off and drove away, no problem leaving my car in the lot while I had the truck. A few days later I received an email with the final receipt (lower than the estimate, woo hoo!) and realized the most difficult thing about the whole move was trying to roll down the driver-side window - it's a manual handle in a slightly awkward position, so I was happy with the whole deal. In fact, I'm going to rent again to move some boxes into storage this summer - this was easy and cost less than I expected!!

They keep odd hours, service is good if you can catch them open. But past year, either they are not…read moreopen or keep irregular hours. Call first don't go by there web site

Not sure how this company is still in business. They send out guys with zero experience with…read morepropane initial set ups. They only know how to connect existing pipes. Everything they have done to install a new setup has been substandard and on top of that, it didn't pass inspection. This company needs a top down review and should get their license suspended until they train their employees on proper procedures and codes.

I don't often post reviews, but I thought I'd counter the negative ones I see here and offer my…read moreexperience with Propane Plus. I have been using Propane Plus since I bought my house in 2015. The previous owners of the house were already using them for propane service, and for the past 5 years, I've been given no reason to switch to a competitor. They come regularly to deliver my propane and leave the bill, I pay the bill, world keeps on spinning. I've only called them a handful of times, but each time, I was greeted warmly; never have I encountered a rude person on the other end of the line. Today, I had a technician over to perform an A/C tune-up. Couldn't have been a nicer guy. He was polite, professional, and got the job done without incident. From what I can tell, my A/C is working great, so mission accomplished. To summarize, while others might have had a negative experience with Propane Plus, I've not once had a problem with their service or their employees. I look forward to doing business with them for many years to come!

Dunlaps has been quick to respond to us and repair any issues we've had with our system. Very…read morereliable !

Dunlap's Oil Service is the best! We needed new furnace in November and Mike from Dunlap's helped…read moreus with everything. He was so professional and so knowledgeable. It was a pleasure to have business with him and all other staff. During the blizzard in February 2013 we had some questions and we called Mike on Saturday when the power was out and he picked up the phone right away! Its just really nice to know people like Mike! We will definitely recommend Dunlap's Oil Service to all our friends.