Excellent service on my Kohler engine (10 year old log splitter). Fast pickup. Quick repair. Quick delivery. Excellent work on the repair. It runs like new. Thanks ! G read more

Let .e Tell You Something. This place is absolutely incredible. Best customer service from the nice woman at the desk. They can literally fix anything. The price is unbelievable and they sell top of the line equipment. They are very quick to fix whatever is wrong. I'd definitely recommend this place to anyone who needs something fixed. So thank you for your great service and I'll see you Friday or Saturday to fix another chainsaw. read more

Dick's Power Equipment - The ultimate pink way that I need them to put together. LOL - Farm Equipment Repair Near Me - Hanover, Massachusetts

Went in for a part for my lawn mower. I gave them all information needed about the mower to look up the part. She tells me that I need to provide them the part number and then they will see if they have it. A 20 second google search showed the part number. I guess the 20 seconds of effort wasn't worth the sale. Now I'll go online and order it from amazon for a third of the price I would have paid them. read more

I've been going to Dick's for over 20 years. First for a Lawn Tractor, then added times for a snow blower, leaf blower, and various wear parts. They've ALWAYS been helpful and polite. Dick's is my "go-to" for power equipment. read more

We've moved our business to Dick's because they are friendly and super-helpful. I can ask them questions I have on mower maintenance issues and get helpful advice. read more

They will lie and tell your equipment can't be fixed to sell you new stuff. Also, they look down on brands they don't sell. Will never go back there... read more

Simply amazing service! From the time I walked through the door, I felt at ease, and knew Claudia was looking out for my best interest. They don't try to up-sell you on things you don't need and make sure the equipment they service leaves in top condition. My time is too valuable to worry about the little things I may not notice. I need to know my equipment will work when I go to use it. I asked Claudia if they could take a look at my Homelite chainsaw, while dropping off my STIHL hedge trimmer. She was right up front and told me depending on the age of the chainsaw, they may not be able to get the parts. She didn't try to sell me a new chainsaw or get my hopes up by having me bring it in. Instead, she focused on making sure she addressed my concerns with my hedge trimmer. I returned a few days later with the bar and burnt chain from my chainsaw. Within seconds, Claudia had a brand new STIHL chain for me that fit my Homelite chainsaw perfectly. She told me it looked like the old chain wasn't getting oil from the chainsaw and told me what to look for and check. She was sincere and honest in her intention to help me, even though I only bought a chain that I would install myself. I found the issue with the chain not getting oil and appreciated Claudia taking the extra time with me. I just picked up my hedge trimmer today and can't wait to use it. Claudia explained what needed to be done and how they fixed the issues. While there I asked for the proper way to store the trimmer over the winter. Again, Claudia was super helpful in helping me determine the best plan for me to store my trimmer over the winter. I would highly recommend Dick's Power Equipment for all of your outdoor needs. read more

Very poor quality workmanship and customer service on repairs. Dont go here. They are such jerks.

I was disappointed that I had them service my Scott's by John Deere riding mower specifically because I just needed to get it working to sell and they did more work than I asked for without checking with me. When filling out the ticket, I was asked what was wrong with it, and I said it had an electrical problem and I just wanted to make it work to sell. I even asked for advice on where to sell it. When it was done, they fixed the electrical problem, but also changed the oil, filter, spark plug, and air filter - which was about $285 not counting the pickup and delivery fee which brought it to $350. I can probably only sell it for $350 so doing any work over what I asked for was a big deal. Ideally I should have complained and given them an opportunity to remove the work that I did not approve, but I didn't want to deal with the likely arguments. read more

Stopped in a couple days ago to set up a pick up-repair and deliver for my snow blower. Its a large machine (10hp) so it needs a truck. So I was willing to pay the extra for the pick up/delivery service. The repairs discussed were to repair the forward drive because it was working intermittently. I guessed the pressure plates needed adjusting. (reverse works fine) anyway I got a call today (the scheduled day for pick up) saying is an old machine and they didn't want to pick it up because its old and has some rust. I was questioned if it ran or if I was trying to "trick" them into picking the machine up without the intention of paying for the repairs. Are you kidding me? I specifically explained previously it ran just fine and moved in reverse just fine. Moral is, they don't want to work on older machines. But I'm sure they'd be elated to sell you a new one.. as for me no thanks my old rust bucket runs ten times stronger than any machine made today. What a lousy experience. What a lousy business. read more

Dick's has sold me all of my small engines now, a lawnmower, leaf blower, generator, snowblower, and trimmer. Such good service, they once delivered a snowblower faster than I could get home from the store. Can't recommend enough. read more

I've gone to this place 3 times now for repair. Each and every time the manager was one of the grouchiest humans I've ever seen at a business. I only go there because of the location. They do know what they're doing but whenever you drop anything there expect to pay $300+ for whatever you need. Just this manager's awful attitude makes me want to go anywhere else. read more

I am surprised by the other negative reviews; I have been into Dick's 4 times in the past few years and all 4 times walked out happy and grateful. Two times now Dick's had a couple of Honda and Stihl small parts in stock for short money, parts that would have cost more and taken longer to get online. A few winters ago my generator was running rough so I went in for some parts, and was flat out told I didn't need them... they were correct... their direction and knowledge saved me a few bucks and left me with more knowledgable about my equipment. Sure, the father can be a bit gruff but I am not going in there to share a meal and shoot the breeze so I will keep supporting a (somewhat hidden) local gem. read more

I deal with Peter and Claudia they are both very knowledgeable , willing to help, they are as good as it gets

I like doing business with smaller, independently owned businesses, rather than the big boxes, so I started buying all my equipment at Dick's a few years ago. They were always pleasant and helpful in the sale process. But when I returned to have the equipment serviced, it was a very different experience. 3 things to be aware of; first, make sure that you are specific about what you want done. Twice they did many other services that I had not asked for. Second, get a completion date. They were vey quick to come and pick up my snow blower last year for a simple broken cable, but t took almost a month to fix, and they could never tell me when it would be ready. At one point when I asked what the chances of getting it for the upcoming weekend the owner said "Slim to none". Third, per my last point, the service is incredibly rude. I will never do business here again read more

Recently needed replacement snowblower belts, They were incredibly helpful, spot on in regards to the accuracy of the parts selection, and the chick who waited on me was a bombshell to boot! will definitely go back in terms of service and location convenience!! read more