KDM Automotive was fantastic. I brought my 2018 Audi A6 in for an oil change and the entire…read moreexperience exceeded expectations. The team was friendly, knowledgeable, and clearly experienced with German vehicles. They did not have my specific oil filter in stock, but instead of rescheduling, they had someone go pick it up so the service could be completed the same day. That level of initiative and follow-through stood out. The environment was welcoming and professional. You can tell the team works together with mutual respect and positive energy. There was no pressure, no unnecessary upselling, just clear communication and solid service. After trying other shops in the area, I have officially found my new maintenance home. Highly recommend.

Outstanding service. Got me in fast and quickly found what the issues were with my car. Very…read morefriendly and would definitely bring my car back to them.

Definitely recommend it. The service was quick and they checked all the fluids and tires, even…read moreshowed me the air filter being in good shape still and didn't need changing. Really good value for what we pay for.

Service was good BUT: On my way home I noticed that they failed to put an oil change sticker on…read morethe upper left side of my windshield. Also, I had supplied a $5 coupon. They took off $5 but still charged me 6% sales tax on that $5. Lastly, the tax is supposed to be Pennsylvania Sales Tax, yet the receipt stated Lancaster Sales Tax.

This review is for Ray!…read more Don't usually leave reviews but his customer service & attitude were amazing. Not often 1 person makes a customer want to return.

I got an oil change on July 21 and the oil filter was not properly reattached causing a slow leak…read moreand air in the engine. This service cost me $52.98. The oil pressure light came on Friday Aug 1 after closing hours of the store. The next morning, Aug 2, I went to another Valvoline location and was charged $7.41 for a new filter and a top up. Later that day the original location (the one this review is being left for) called and asked me to come in again so they could look at the car themselves, they said my oil was still low and added more oil for no charge. Sunday the check engine light was still on so I brought it to Ford to be looked at. They charged $199.95 to run the diagnostic where they discovered the oil was overfilled. They then redid the whole oil change and charged $68.61. My car was in the shop for 2 days during which I had to take 4 Uber rides. One to get home from dropping the car off Sunday, to and from work on Monday, and to work on Tuesday. The total for the Valvoline services that were incorrect, the Ford cost to fix, and the Uber rides while my car was in the shop is $399.66. I spoke with customer support on the phone several times and they appeared helpful and told me how to submit my invoices to apply for reimbursement on Aug 5. This evening Aug 6 I received a call saying that I would NOT be getting any of my money back for their failed services, nor would they be paying for the repair work preformed by Ford, or the Uber rides I had to take to work during the two days I didn't have access to my vehicle due to their mistakes. They claim the reason for this is they looked at my oil and saw it was at the right level (the third time it was in their shop). They also used one of their machines to check my check engine code and said it wasn't anything to do with the oil. The check engine light just happen to come on 2 miles after the oil pressure light did, when the car is experiencing no other problems, and hasn't for months. And the fact that when Ford did a full oil change the check engine light went off. Despite the manager of this location and a customer representative being on the phone today with me they both denied that the company would reimburse me for anything (not even the original oil change that they did wrong that started all of this) and they were unable to transfer me on the line to someone who would help. Or provide me with their contact information. I have been told that a email will be sent to the area supervisor and they will reach out to me "soon". I look forward to updating this when I hear from them.

Incredible service. Quick, polite, attentive, and jovial. I wish this were my local spot. Nice…read morepeople!!

I've been having my cars serviced here for years and they always do a nice job. Fast and friendly…read moreservice staff. Never try to push unnecessary services on you. Communication is excellent and with a coupon the price is decent.

We were nearby at another business and wanted to service our daughter's car for her; Valvoline was…read moreconveniently located across the street on Manheim Pike. We were able to pull into a bay with 3 minutes of arriving. I went inside the building while my husband remained in car. The waiting area was overall clean and pleasant for waiting. Manager, Henry (according to his jacket) was welcoming, efficient, professional. The whole service took about 10 minutes or so. Our experience had that "small town" feel to it - friendly, called by name. Thanks!

I came by with a bookshelf, falling off my car and the manager Henry helped me tie it back to my…read morecar. they were so nice and gave me great advice! so glad there are good people out there!!

Offer high mileage oil. The local Jiffy Lube showed me a list of four options in terms of oil. The…read moresecond lowest price was high mileage oil, but I was told this Jiffy Lube, in Willow Street, chose not to carry it! I have 119,000 miles on my car, and they choose not to carry the oil designed for my car. I chose togo elsewhere.

I live in Lancaster City, so this is my closest Jiffy Lube. I headed over here for a very overdue…read moreoil change right before heading out of town for a long holiday weekend. There were only a few customers waiting, but the wait was slow as molasses. I don't know what kind of services were being done (maybe they were more complex), but my son and I must hand waited for an hour and a half before our car was even serviced. Thankfully, the staff was super nice, friendly, honest, and didn't try to force unnecessary or unwanted services (I did also get my air filter replaced), which is something I've experienced at other locations. For that reason, I give this location 4/5 stars. But I deducted a star for the wait, as it's the longest I've ever had at a Jiffy Lube, which is known for being quick!

DO NOT TAKE YOUR CAR HERE - THEY DO NOT CHECK FLUIDS! I looked at the website before hand and…read moredecided to come into Costa for the first time (website says how they are so ethics, most educated customer will choose them, and a bunch of other BS). I was initially intrigued as you stay inside your vehicle and the guy does everything right there in front of you. I thought "Oh wow, this way you can see him checking everything" and I paid close attention to the tech doing the car next to mine. However my initial optimism quickly turned sour, as I was horrified to see the other tech did not check ANY fluids, let alone belts and hoses. I thought "Oh No, please tell me mine isn't about to do the same" - so now I was paying extra close attention. My own tech filled the washer fluid, oil, and "seemed" to check the tire air pressure - but that IS IT! Sure enough, he did not inspect belts or hoses or check any other fluids, which I already knew I had at least one low which is why I came in. He did not even open the air filter box to check the air filter! So he closes the hood, comes over and says "All Done." to which I said "What about my fluids?" And this guy had the audacity to say "I checked them all, you're good!" I said sarcastically "You checked them all!?" And he said "Pop the hood and have a look!" I'll give him this, he had some serious balls to tell a bold faced lie just like that! Well, I guess this jerkoff wasn't expecting me to call his bluff because that's exactly what I did! I popped the hood and got out of my car, and he just stood there dumbfounded. So I lifted the hood myself, put up the bar, and waited for him to say something else stupid. After a brief awkward-for-him silence I realized, okay so I guess I have to take the lead here, fine. So I said "There's barely any coolant in that reservoir dude (as I open the cap), look at it!" And this guy, this f*ing guy, says "Well we charge extra to add coolant." So I just stood there saying nothing, until he finally says "Sooo...you want me to add coolant? Because it's four dollars." YES, YES, I WOULD PRETTY PLEASE LIKE TO HAVE COOLANT IN MY ENGINE! Then I said, "So what about power steering - look at it, its below the minimum line?" and he says "We don't carry power steering." Okay, well APPARENTLY you don't CHECK power steering fluid either! I watched him the whole time, he didn't check a damn thing and neither did his partner! So it's clearly not an isolated incident, that's how they do every customer every time. The worst part is, there was a giant sign right next to him saying all the things they allegedy check. I drove off in a rage and later sent a text message to the owner/manager but received no response.

super fast service guys were rlly nice and didn't try to upsell me or pull one over me they're hard…read moreworkers

This place has been amazing with my car. Last year I took it in for an inspection and it didn't…read morecost me too much. A few weeks ago after an oil change, I asked about my brakes grinding. They found the problem and when I asked to be seen the same day, they got me in in the afternoon. They fixed both brakes, I now get pads for life and they didn't charge me an arm and a leg. The people who work there are also very helpful and friendly. If you need something done, go here. Inspection, oil change, general repairs, go here.

The people at the desk were very nice very knowledgeable and price was decent work was fast and…read moreprompt

Made time to fix a flat for me when two others shop wouldn't. Prices are reasonable. Just a lack of…read morewarmth from the employees in the waiting area

Cost for same tires and alignment was $100+ more than the Ford dealership. ?????????????????read more