I raced home to write this review after receiving exceptional customer service from Kaheem Deer. He was so knowledgable and courteous and answered every one of my questions with such professionalism. He made suggestions and improvements that worked for my space, and delivered many great ideas with a no pressure sales approach that I very much appreciated. Wren Kitchens was the first of three stores that I planned to visit before making my final design choice. Kaheem reminded me that he will price match any quote that I get elsewhere. I am going back to day to purchase my kitchen from Wren. I was so happy with the entire process that I see reason to go elsewhere. Thanks Kaheem! read more

I am so disgusted with this company. They sold us tower cabinets and upper cabinets with crown molding based on an erroneous floor to ceiling measurement that THEY took with their idiotic laser measurement tool. They measured our ceiling height, as we found out with customer service, at 104" when it is actually around 96, rendering the cabinets useless. Not only that, the blueprints they sent us before construction started DID NOT indicate ceiling height, If the contractor would have known this before cabinets were delivered we could have remedied this. Our contractor actually advised us to have Wren measure a second time before the cabinets were delivered and they REFUSED. Their solution? Send them a photo of my 71-year-old husband measuring the wall to prove we weren't hallucinating. So now we have a house packed with useless cabinets and their warehouse is closed for the next 2 weeks. So glad they're enjoying their holidays because they ruined mine. They can't replace the cabinets for close to 4 weeks. Do yourselves a favor - shop around. This company is not reputable. I wish I'd read these reviews before I got involved with them. read more

I had a kitchen installed and there are some major problems with the baseboard moving and not staying in place I contacted the store in Selden but the manager of customer service told be to call the main office which I did 6 times but never got a call back to me. The baseboard of the cabinets is constantly moving began cabinets are opened or you walk by and your foot touches it. This should not happen it is inferior installation. When I have sought to have this issue resolved they are negligent. My kitchen cyst over 65.000,00 dollars. Now I see they have filed bankruptcy and maybe that is why the customer service never replied. I owe them money but will now insist that they service the inferior installation before paying them anymore . read more

Let me start by saying that I normally don't write reviews unless I have an exceptionally good experience or a bad experience. I have literally only written one other review (as of when I'm typing this), and that was a 5-star review. In this case, my experience with Wren was EXCEPTIONALLY BAD. Before I get into the bad and ugly, I will say that the delivery process went well, with the timeframes for delivery met as expected. The appointment for templating, delivery, and installation of the quartz countertop with the outsourced affiliate also went well. The main pain point in our experience was with our designer and measurements. ========== Our designer and the measurements taken for our kitchen were completely off to the point where there were multiple mistakes and things that our contractor had to do to make our cabinets fit into place. For you, the reader, to digest this, here are the mistakes (numbered below): 1. *Cooktop Didn't Fit*: We purchased a cooktop for our kitchen and PROVIDED THE MODEL NUMBER TO OUR DESIGNER. Even with the model number, which should give the designer the proper dimensions to ensure the right sizing, the cutout for the cooktop was not correctly precut, and our contractors had to do additional cuts on the cabinet to make it fit. We had to cut into a filler piece next to that cabinet to make this happen, so not ideal. 2. *Refrigerator Didn't Fit*: We intended to install a counter-depth refrigerator that would fit in place along the run of cabinets. It was a 33" width counter-depth refrigerator. We just tried to place our newly purchased refrigerator, once again, which WE PROVIDED THE MODEL NUMBER TO OUR DESIGNER, and it doesn't fit. In addition, the filler molding that was supposed to go above the refrigerator doesn't fit in place. We now have to go through the process of returning/exchanging for a smaller refrigerator. 3. *Cabinet Will Inevitably Get Damaged by Design & Wrong Height*: We had a corner sink cabinet as part of our order. The way it was designed, that corner cabinet will always bang into/damage the floor cabinet to the right of it. In addition, when we received that corner cabinet, the legs on it were too tall relative to the rest of the floor cabinets. We ended up going to this showroom, and our designer provided us legs which were STILL THE WRONG SIZE. Our contractor just cut the taller ones down to make it fit. Otherwise, we would've had to wait 7-10 business days for the proper-sized legs to be delivered. 4. *Incorrect Installation Instructions*: This one was actually resolved by one minor fix, but there was a piece in one of the wall cabinets that was the color of the cabinet banding on the outside (it was exposed/revealed), when it shouldn't have been. Luckily, and this is the one thing I'll credit Wren with, when calling their Customer Care, they were able to resolve that by advising us what to swap. There may be more errors in either design or measurement that we haven't found yet. However, the fact that there are AT LEAST 4 ERRORS in something where every 1/16th of an inch needs to be properly measured and accounted for, this is absolutely unacceptable. We will advise anyone and everyone to take their kitchen renovation/remodeling needs elsewhere. read more

I could not keep silent any longer. I planned out a kitchen with an WREN associate. EVERYTHING WAS SENT TO CORPORATE WE GOT THE APPROVAL. THERE IS ONE MISTAKE A HUGE MISTAKE THAT CANNOT BE CORRECTED OR SO. CUSTOMER SERVICE HAS TOLD ME SEVERAL TIMES THE MICROWAVE DRAWER DOES NOT FIT A MICROWAVE SO NOW I HAVE THIS VERY EXPENSIVE KITCHEN WITH A EMPTY SPACE ,THEY CANNOT EVEN SEND ME A DOOR OR A DRAWER TO FIX THIS. What I would suggest is before you go with a Wren kitchen don't take anything for granted the measurements of appliances and the quality of the kitchen . All I say is beware the kitchen is expensive for the product that you get. Everyone that I spoke to is pleasant that is the one positive thing when they say I'm sorry we cannot help you. the showroom in Commack is no better. I purchased my kitchen from the showroom in Setauket . Please please read before you purchase. read more

Wren Kitchens - This is what it should look like - Cabinetry Near Me - Levittown, New York

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Wren is truly the worst--you pay them a premium, and in return they deliver stress like it's the main product. Everyone is nice right up until you pay. After that, the incompetence kicks in and the stress follows you everywhere--relentless, like a bounty hunter who's decided you're the target. I might recommend Wren to my worst enemy... read more

I've had a TERRIBLE experience with wren kitchens , the kitchen was delivered a month later than the agreed upon one- two weeks . The Kitchen finally arrives and the counter top doesn't make it up the stairs so they tell us to cut it ourselves; to which I stated they need to fix it. (They took it and cut it) The counter top arrives back and it's cut too short and now we can't use it, I also received 2 broken cabinets to which they said we can offer me to re-buy the cabinets and the countertops at a 50% discount because it's gone past 28 days of sale . Save your money and go with Home Depot they are a waste of time . read more

There's no argument that kitchen renovations are an expensive and disruptive hassle with more than a few self-proclaimed "design consultants" ready to turn your head (and wallet) inside out. So on one level I applaud Wren for attempting to streamline and turn-key the process. On another level I would be remiss if I didn't characterize the basic Wren approach as IKEA without the meatballs. The quality of most inventory is decent but not mind-blowing tethered to pricing that is commensurate with the baseline quality offered. Would I pull the trigger on a project with Wren? Sure, if I was preparing a home for sale with no thought to how the thing might wear in ten years but probably not if I had to live with it day-to-day. Just an opinion with four stars for being a price leading option. read more

0 stars we have now made 2 apt online drove 30 mins 1 way for the guys both times to tell us we dont have time to take you. You booked online we dont accept. I said so you have time now that we are here its 9:15 No sorry I have an apt at 10:30! An the person you booked with who the online booked us with dont work Monday's! What a joke dont waist your time. ​​ read more

This is from far the worse experience I had in my entire life. I paid these guys 15k for a new kitchen set and guess what?, the worse kitchen seller in the market today, from not qualified installer to even worse costumer service. Offered me $500.00 discount for a pantry cabinet they wrongly measured ordered and installed...nothing but aggravation and false promises, don't let the fancy showroom deceive you. read more

They said we'd get a 500 rebate sent us a check that bounced. Won't return calls just a dogshit company

Worst experience ever in kitchen remodeling. Very, very poor quality. All the screws that fasten the locking mechanisms for the slides protrude into the exterior of the wooden dovetail drawer boxes. None of the slides can engage the adjustment/ locking mechanisms. Send in a lot of pictures and videos. It took weeks and when Wren sent the replacement parts, they all had the exact same problem. Wren service guy was very rude. Tried to tell me that he had pictures of the drawers as they came off the production line. Kept me waiting g for his email with the pictures to come through and when they finally did, the pictures were of everything but the drawers and slides. Then the idiot tells me that it happened during shipment. Right the screws screwed themselves in further while being shipped. DO NOT WASTE YOUR TIME AND MONEY ON WREN CABINETS. THEY ARE A SUBSTANDARD COMPANY FROM START TO FINISH. read more

The store is nothing more than corporate bureaucracy designed to take your money. Six months and several construction errors later, I'm now being asked to pay more for the replacement pieces. Trying to sort out the issues and everyone you speak with says I have to speak with someone else. Finally I'm fed up and want a refund and am told I need to send the wrongly ordered part back. Only problem is their contractor already took it. We get him on the phone and he verifies it, and Wren "customer care" still baulks. This company is nothing but smoke and mirrors. read more

My experience with Wren Kitchens has been nothing short of frustrating. From the start, I was pressured to place a down payment, and after paying in full, the communication completely stopped. I had to call and email daily just to get updates on what should have been a straightforward process. After waiting six long weeks, my cabinets were finally delivered -- only for me to find out there were no countertops included. When I called to ask about it, I was told that the countertop installation is separate and that I'd have to wait another month before they could even schedule it. The lack of communication, organization, and customer care is unacceptable for a company that claims to offer premium service. I would not recommend Wren Kitchens to anyone. Save yourself the stress and look elsewhere. read more

Wren kitchen is the sleaziest company I've ever dealt with. They don't tell you everything because they know people would never buy from them. First the person who came to measure, measured completely wrong. Then they don't do any demo so we had to get our own demo people. Then everything is purchased separately. After the guys came to install my cabinets which are not the greatest quality, they left all the cardboard for us to get rid of. If your looking to buy from wren please do yourself a favor. Don't. You will be very very disappointed. A horrible company. The only reason I gave them a star is because I wouldn't be able to p out this. They really get no stars from me. A very disheartened customer read more

Unfortunately, our experience with Wren was not positive. We had several hiccups with Wren from the pre-measurements, the follow up measurements, delivery, and countertop installation. We expected that there would be more expertise in advising but that was not the case. Even when we brought photos of our concern with the measurements particularly with our gas line, we were assured it was fine. Of course, that wasn't the case when installation occurred. The installers had to cut into the cabinet (which negates the warranty for that cabinet) to make it fit. The installers of the cabinets were great but every other aspect of the process was disappointing. Additionally, when we got the countertops installed we were told Wren does not do L-shaped countertops so we have 2 pieces with unpleasing seam adjacent to our sink. I called and emailed and unfortunately all of the reps from Wren were not helpful except for one. I wrote an email as per the directions from one of the reps which I did and included pics. The one response I did get was that the warranty on the cabinet that had to be cut into the back would maintain the warranty but that was only after I had written and complained. While the cabinets are nice so far, the overall experience was tremendously disappointing. We would not work with Wren again. read more

Pealing of the cabinet doors. They feel greasy. They will never stand the test of time.

I wish I would have read through all these reviews about Wren before I went to the store and got trapped into a contract. DO NOT BUy from this company!!! It's a glorified IKEA. You're better off going to a local store and getting anything better than this. The sales agents who call themselves designers are extremely unreliable. They omit information, do not explain the products the company is selling. These cabinets have legs which I didn't know until they got here. I had to buy all those extra materials to cover the legs and get charged for it. Ridiculous! You think you are buying a good product by looking at a sample off the wall but when the actual product arrives it's a whole different deal. The sales pitch is oh it's a big sale going on 60%off or some non- sense on those MDF cabinets with life time warranty!! The cabinets got delivered recently and I want to cry each time I look at them as they are soooo cheap quality. I spent 6k on it for a low quality cabinetry plus the labor. BTW their installation on these is 3k. read more

We were initially very excited about renovating our kitchen and felt confident in our decision after the measurements were taken and the staff we interacted with were friendly and professional. The process started off well, and we were genuinely looking forward to seeing the final result. However, things took a turn once the countertops were installed. Unfortunately, our sink no longer fits properly, and the dishwasher cannot be installed as planned. These are major issues that have put our entire kitchen on hold, and we're now left waiting for a resolution. This has been a frustrating experience, especially given the excitement we had in the beginning. We hope the company will take responsibility and provide a timely solution. If everything is fixed appropriately, I'll be open to updating this review. But as a first impression with a company that's new to us, this has been really disappointing. read more

The whole process was wonderful until they sent installers who I couldn't communicate with as they didn't steal any English. They smoked a lot so the smell of cigarettes was all through my house even though they were outside. They literally put to the cabinets and they look crooked! I love in an old house so there are discrepancies with leveling with every project we do here it seems. Before the installers put it up they should have put my contractor or me on notice that it was off by an inch and would have been noticeable to the eye. But, due to low skill level and no ability to communicate, this didn't happen, the kitchen was finished before I noticed it as most everything was draped and covered as to not ruin. They sent a guy named Tom who was so incredibly rude and when I was rude back he kept highlighting that I was rude. It was gaslighting to the max. Quite surprising to be treated that way. The only reason he came here was to fight with me. He wasn't solution focused and he saw himself out after he realized who he was dealing with. There is a MAJOR quality control issue here and he spent 4 seconds on what he thought a solution could be and 15 minutes gaslighting and talking over me. Tom met his match today. As a designer w a new pro account with Wren, I'm quite disappointed. I already sold a kitchen to a client and had a few more lined up for the remaining 2025, but not now. Tom, you ruined it. read more

Wren Kitchens - Cabinetry Near Me - Levittown, New York

Went to Wren kitchens in Levittown today and sat down with Melody, She wasn't the typical pushy salesperson, she was very professional, knowledgeable and patient with us. and I don't typically leave reviews, but I do recommend this particular Wren kitchens in Levitown and You should ask for Melody. read more

I believe they started in England in 2009. But their US manufacturing is done in Pennsylvania. So you're not waiting for a shipment from overseas. From manufacturing, retailing, appliances to delivery. It's one stop shopping for all of your kitchen needs. If you are looking to remodel your kitchen and need ideas. I highly recommend this place. 60 kitchens on display of all styles & colors. Showing things I didn't even know existed. They make, ship, install and of course They will design your kitchen for free. I'm in the browsing idea phase and Emir gave my friend & I an awesome tour and answered all of our questions. My friend is also remodeling her downstairs kitchen. Maybe we can get a 2 for 1 price! Hahaha! Seriously come check this place out. Friendly informed staff & beautiful ideas abound. 7-3-2022 read more

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Be careful if they offer you appliances from other retailers. They present it as included but it's not. You have them go to the retailer and basically order the appliance. I found this out in the middle of a renovation. Why offer appliances in the order if you have go and order from the retailer ? Avoid at all cost read more

One word describes this company ...TRASH! They sell you a dream in the show room and once you agree and pay you have zero contact or returned calls from the rep who is supposed to be streamlining your project. Terrible management of your project, they will measure and re-measure several times and still get things wrong. In order to resolve issues you have to spend DAYS getting through customer service and leaving messages with different department who clearly don't speak to each other or pick up phone to try and streamline anything. The individuals who come to your home can't speak English so communication is non-existent and all they can manage to say to you is "call Wren" if any question or concern arises. Not to mention the product is cheap! They also called several times to tell us certain items were now considered to be additional $ after we paid and signed an agreement. Sketchy as hell! Save yourself the time and stress and go elsewhere. read more

Wren Kitchens is all about sales not about customer service or quality in their product(s). The designers receive a commission for their sales. My cabinets arrived with an egregious amount of damage on just about every door and cabinet. I contacted the Yonkers showroom where I made the purchase and shared with my designer the photos and videos of the damaged goods in hopes to expedite the process for replacement and to share my disappointment. Unfortunately, Wren customer service did not acknowledge the designers outreach which was very disturbing to hear. Not only did the cabinets arrived damaged, the measurements that Wren took by their employee were not accurate!!!! This caused more of a disruption in installation. I requested contact information for the Regional manager and I am still waiting for the information. Be forewarned and STAY AWAY. Their outright refusal to acknowledge their ineptness, incompetence and downright hostility is beyond comprehension and belief. They are quick to place blame on the customer and victimize the customer, as the Customer Service manager stated to me it's the customers responsibility to read the contract. I reminded her that if it wasn't for the poor, inaccurate measurements of the employee and the poor quality of their product, I wouldn't be contacting them. They are not forthcoming or accommodating to their customers after spending a mini fortune!!! Oh, to add insult to injury they have already sent out a payment request. I hope this review is helpful. read more

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I purchased a kitchen the beginning of November 2025 and several replacement cabinets were needed . I was promised the kitchen for Thanksgiving and holiday came and went . Counter tops were delayed cabinets had to be ordered several times . It is now 12/4 and the crew to swap out the lower cabinet was supposed to be here between 8am and 9am which never happened . I call again to find out what's going on and was told tomorrow with no update to counter tops ! This experience has been horrible , and no one really cares once the check clears . In addition no one has a solid answers to why they operate this way . I wouldn't recommend this way of purchasing a kitchen , oh and to boot the cabinets are. Or real wood so 30k for a kitchen that is MDF compressed board foundation . Completely disgusted and I will never deal with the incompetence moving forward , either they fix and finish or they can come take the kitchen cabinets out and I will start over !! read more

I had been working with Wren for over two months preparing my new kitchen plans. The communication was inconsistent with conflicting information. Getting a hold of management was very challenging. I would be promised a call back and then not receive one. In the end I canceled my order with wren and went with another company. The delays and change to plans end up costing me thousands of dollars. read more

Save yourself the headache. Their measurements are off, they can't even get the color you selected right. Don't waste your time and hard earned money. read more

We renovated our house including our kitchen. The kitchen is still being worked on. We used Wren for the cabinets including install and chose countertops from somewhere else. We worked with Kaheem Deer at the Wren store in Levittown. Kaheem did an exceptional job going above and beyond. Kaheem was very patient as we made adjustments throughout the process and was even good with our kids when we had to bring them to the showroom providing them cookies and coloring books. Even after getting things set up in the showroom Kaheem and I went back and forth multiple times discussing adjustments as they occurred during the Reno. Wren is very lucky to have such a hard working employee laser focused on exceptional customer service. I would strongly recommend Wren and if possible, to work with Kaheem Deer! read more

Wren Kitchens - New kitchen - Cabinetry Near Me - Levittown, New York

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After seeing the terrible reviews online I was hesitant to even walk into the showroom but we were having lunch nearby and my wife wanted to see what it was all about. The showroom was beautiful and we were greeted at the door by Kaheem. Thankfully the home measure and design appointment were "free" so I decided to give them a chance. The appointment took about an hour and 45 minutes. Very entertaining because they have a couch with a tv that they show the 3D renders on. The best part was experiencing the virtual reality(take caution if you have vertigo). So far everything is 10x better than we were anticipating after reading some of the reviews. We're gonna give them a chance and will post another review after the install is done. Definitely ask for Kaheem, he was extremely patient and did not mind changing colors and styles for us multiple times. read more

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Don't go in here unless you want to be hounded by sales people. They are like vultures and made us uncomfortable, so we left. Won't go back.

I am just surprised by all these reviews because I had one of the best experience how cordial and out of their way to make Ur renovation amazing. i wouldn't be shocked if these reviews are fake and i find it funny they dont attach their Order # or actual picture of "Wren Kitchen" they got. just i guess competitor hating on them because of their one of the best financing options that no one can beat. but i personally suggest go yourself rather than reading reviews of ppl that are just either fake or difficult. read more

I would rate 0 if possible. Do Not even consider Wren, trust me- I made this mistake and the experience was Terrible from the beginning. unprofessional reps and unaccountable management!!! guess I should've expected a poor product, which is what we received. Broken drawers in the first week and the replacement policy is a joke. Did I say unaccountable from top to bottom! uugghhh. run away. read more

Wren kitchen has beautiful cabinets, but everything else is the worst I have ever seen. I had paid in cash for my I one month just to get the cabinets in now. I'm waiting going on 10 days just for somebody to come in and measure the countertop then I have to wait another 10 days for somebody to put the on. They are ridiculous. It is unacceptable. They do not care how many how much time they or anything this process just to get took me approximately 3 1/2 months which is ridiculous. They have no then you up. They left dust and boxes and everything all over my house. I had to clean it . It's way works. I hate their process. The only thing I could say is they have beautiful cabinets the cabins they put up beautiful but the time to put them up the insulation everything it is too long. They have to learn to do it quicker. You don't have to do it fast and mess it up, but you don't need three measurement people to come in three to come in then I don't know how many people at the cabinet the cabinet I mean the not the cabinets takes forever as well when you get one thumb down thumb down three thumbs down four thumbs down five thumbs down read more

We have dealt with WREN on two occasions. The first one started out well but did not end well. The second time, we were introduced to Ms. Melody Medina at the College Point, NY location and we hit the jackpot! She is like no other designer we have ever met and more important, she communicates as if she has a Ph.D in communication so whenever there is a problem, she is first to fix it. We hope to work with her for decades. read more

My design experience at the store was pretty good actually. After that it was pretty much all downhill. Several delays in confirmation of ready time for the order, duplicate countertop measurement appointments and then terrible installation. Wren subcontracts all the work to local contractors. Not sure what vetting process they use but it is insufficient. Cabinet installation resulted in some damages which I had to pay out of pocket to correct. Customer service felt that I was not providing sufficient proof of the damages so they allowed only a small credit. I suppose better than nothing. But overall the experience was not something I would recommend for anyone to go through. read more

I went to Wren to consider renovating my kitchen. Najee met me at the door and proceeded to enlighten me about the quality material and installation possibilities at Wren. Unfortunately I did not contract with Wren but I really appreciated and respect the professional and knowledgeable manner of Najee at Wren read more

My kitchen came out beautiful, the quality is exceptional. We had an awesome experience with Staceya from the newington store in CT. She had so much patience with all the changes we made. I would highly recommend them. We are in love with our kitchen. read more

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Worse Company ever...EVER! They mismeasured kitchen walls (not 1 wall but 2 walls out of 3), they do not communicate, they delivered more wasteful items then could be contained (even the delivery drivers made comments), they double booked appointments (again, Wren's employees said it happens all the time), they had to come back 6-7 times and I still had to hire someone else to complete the job! Wren created an inferior design since they were 3'-6" off with their measurements. Oh and by the way, one worker was so negative in my house, about the company he works for, WREN, they fired him! If I only listened to the warning he was giving me! It is a worthless, piece meal company that blames every one else for the mistakes and negativity you endure, & noone wants to take responsibility or be accountable! I could write a book as to how INCOMPETENT WREN is! Hands down, the absolute worse company ever to be dealt with! Please use anyone else... please! read more

1. Don't buy the countertop if you are in rush. 2. Also very untrustworthy salesman about the lead time. Delay all the time. 3. Poor customer service. Always promised something they can't do. Never return calls. I was also hung out by a customer service representative named Ryan when trying to cancel my order. I found leaking pipes after demolition so I had to reschedule the template date with Wren. Then I was told I'll have to wait 2 weeks for the template and another 3 weeks for the installation. I complained to Wren that the waiting time is crazy long and they said they have no control over it because they outsourced the job to another company. I also cannot cancel the order because I signed the contract already. The order was placed on January 7th and I hope it will be done before March 8th. Fingers crossed and I will update this post later. read more

Wren Kitchens - Cabinetry Near Me - Levittown, New York