I've used Woody's for about 10 years now and can't say enough good things about them. They are always on time, professional and will work on any problem until resolved. Their prices are reasonable if not lower than most. I originally found them highly rated on Washington Consumer Checkbook after they were referred to me by a friend. I actually had them install my last new system and they did a great job. read more

GOD BLESS, each of you, Thank you. What a wonderful experience working with WOODYS TEAM STEVEN, Alan, Adam, Curtis and REBECCA from WOODYS, and JEN, the Lennox Territory Manager! I cannot thank you enough for what you' have done for me.. A blessing ..it help me not only financially but mentally.. I want to thank my Daughter, Molly Thomas, for nominated me,, THANK YOU I LOVE YOU. Next thanks.. Starting with Rebecca, from Woody's who contacted, me with the great news, to Steven, who came to my home, and for listening to me, and my stories. He was totally awesome, genuine, and great man. Thanks, also, to the guys for being funny and hardworking. GREAT Smooth, teamwork. What a surprise Jen, the Lennox, territory manager, came to meet me I could not explain again from great customer service to the work actually being done to have it put in Jen topped it off by showing up thank you thank you everybody read more

We have been using Woody's Sudden Service for over 30 years now. They have always been professional, courteous and knowledgeable. They have installed and maintained 3 systems in the homes that we've had in Manassas area. Their latest installation was about 2 weeks ago, and the system looks and runs great. They were very accommodating when we requested some minor changes after the installation. We would definitely recommend Woody's Sudden Service to anyone. read more

Woody's Sudden Service - Heating & Air Conditioning/HVAC Near Me - Manassas, Virginia

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100% Satisfied!! I have been using Woody's Sudden Service since we occupied the house in 1988. Some minor repairs and service calls until the old heating unit failed. The technician diagnosed the issue and it was to our advantage to replace the unit. This was done quickly and smoothly. about a year later the compressor (AC) died (fan disintegrated inside unit and tore that bad boy up). Again a quick replacement done smoothly, 2012 the 20 year old water heater began to leak and fail, replacement done smoothly and professionally. With the exception of normal maintenance everything was running fine. Todays Service Request 8-29-2018 Monday the compressor stopped working and being the "man" in the house I tried replacing fuses and resetting unit. NO JOY. I called Woody's Tuesday afternoon, my mistake for waiting. and they were booked bur sent a tech out 1st thing Wednesday morning. Diagnosed issue in minutes (electrical connector burned out) and with 30 minutes I had cold air again. Prices and responsiveness are the best....I only recommend their service to friends and family in the Prince William/Manassas area. read more

Zero stars. Find someone else to service your HVAC. They don't guarantee their work. They lack customer service or any concern for customers. They charge an extra fee for "emergency service" or "sudden service" but you still have to wait at least 24 hours to have anyone come out to your house just to LOOK at your unit, much less service it. He came out the next day, took one look, and drove off. Really? They pick and choose their work. Instead of diagnosing your issue on the phone to see if its worth their time, while I'm waiting and expecting someone to come out tomorrow to service my HVAC, they show up the next day and turn me down for a ridiculous reason. Time wasted that I could have hired someone else to do the work. They do not guarantee their work on previously serviced units. They serviced my HVAC and three months later it failed again. Then he refused to do work on my unit because its "inaccessible". Really? You were able to access it last time you failed to fix it! I guess business is so good they can afford to turn down work... After I waited 24 hours for them to come out, after they refused work on my unit, after they denied any guarantee on their previous work, after he wasted an entire day of mine...I called for another repairman who came out in less than 4 hours later and fixed my HVAC and didn't charge any "sudden service fee" or other ridiculousness. read more

Woodies Sudden Service installed a Lennox air handler and heat pump for the upper level of the home, back in mid April 2019. Although the service was great I wanted to wait until the days became hotter and humid. Unlike our previous unit that could not cool the bedroom even at night, for the first time in the five years that we have been residing in Fairfax, the new unit holds its set temperature, Nice! Great recommendation from the Woodies team, who were professional and courteous. Also, the cost to replace with a name brand was comparable to other less notable brands. Thanks Jaime read more

Bait and switch on part costs. Untrustworthy...Horrible communication with customers...you leave a message with an answering service and receive no response. Stay away! read more

I don't give five stars very often but this company definitely has earned it. We've been using them for 3 or 4 years now and recently had a heat pump installed. The pricing was very competitive. Evan, our installer, and his two helpers were very professional and polite Becca in the front office was also very accommodating and worked with me on what could have been a difficult situation. It's tough to find service companies you can trust and I feel comfortable recommending them to friends. read more

We have been using Woody's Sudden Service for a few years. On July 30th, the air conditioning unit failed. They responded the next day. Unfortunately, a new unit was needed. They installed a new unit quickly and efficiently. Their employees that we have dealt with over the years have all been professional, friendly and knowledgeable. We are very satisfied with them. read more

Our A/C stopped working on Memorial Day so I called Woody's to make arrangements for a technician to come out. I was told someone would call in the morning to set up a time. By 7:30 I had received a call and by 9:30 the technician was at the house. My husband dealt with him and was impressed with his level of professionalism and expertise. He diagnosed the issue in minutes and began repairing the unit. Our house is cooling down as I type. They even gave us a military discount. We signed up for an annual maintenance contract and feel confident that we will be in good hands going forward. read more

The guys showed up on time... ready to work with the new furnace and supplies. They were professional and wearing masks. The work was completed on time. They cleaned the area and gave a detailed explanation of the new system and the new thermostat. The system works exceptionally well and is much quieter than the old one that they removed. We're exceptionally happy with the service and the new Lennox system. Thanks! read more

I've been using this company for years and am always 100% happy every time! I've recommended them to friends who also never have a complaint. They get to me right away whenever I have an issue, the receptionist is always friendly and helpful, and the technicians are nice and I never feel ripped off or a victim of upselling. read more

Great service. Prompt, polite and they do exactly what they say. Costs have always seems reasonable. Had them replace our furnace and heat pump when the old one failed, and they have been swift to follow up with any issues. read more

Johnny on the spot except it was David on the spot! Can't get better, more conscientious service. They kept us informed of their progress getting to the house. David showed up clean and cheerful and ready to intelligently deal with the problem. Regrettably, I have for years been using one of the major companies for HVAC and was getting hustled every time they made a service call. I called Woody's for a second opinion when I found them in the Washington Consumers Checkbook. Woody's was refreshingly different. The big boys immediately wanted to change out my whole system for thousands and thousands of dollars all for a blown motor module. Not Woody's. They put in a temp motor right away to run the heater and called back two days later with the new part and presto, zippo, problem fixed without a new mortgage to pay for an overpriced HVAC system. These are now my go to folks. Bravo! read more

I have been a customer with Woody's since the early 1990's. I had originally used a very well known company to the PWC area... until I had the full-court-press sales spiel to purchase a warranty service. When I did not, the salesperson of this other company (NOT Woody's), started berating me and I threw them out of my home (it was scary). Before he left, he threatened me with, "You'll be sorry when your A/C unit goes and you have to pay full-price." Funny thing that the next day my A/C unit DID go out (right after servicing). I suspected sabotage... I started looking for another company and came across Woody's. They listened to my story and walked me through a quick check while I was on the phone and sure enough, something mysterious had happened to my unit outside. Woody's has been my company since then. Every single service person has been wonderfully courteous, customer-service oriented, and incredibly lovely! I have referred them through the years and will continue to do so. read more

I am giving 5 stars here even though I used Woody's only once. Our experience was very positive and they would definitely be my first choice the next time we need service. We called them on Sunday and it was true that they have emergency surcharge if someone has to come out on a weekend or (relatively) immediately. Since our units were working and we just became concerned because one unit (we have dual zone cooling) was loud while running, it was not emergency and we did get a call back the next day. We scheduled for the technician to come over the following day. Steve (not Steve, the manager) showed up on time, was polite and professional. He checked both units and explained to me me what needed to be fixed. Just like what our neighbors had predicted, the capacitor needed to be replaced. He said the freon seemed low in the other unit and he would add some. Once I okayed this, he fixed them quickly and showed me how quietly they were running now. Their price may not be the lowest but competitive -- I checked how much the parts and material usually cost, thanks to the internet. I didn't ask him if there's any warranty, it just didn't occur to me at the moment. This was done about two months ago and I am glad to report both units are running fine. As I learned from Steve, Woody's is a local family business and they intend to keep it that way. I was very pleased with his work and did appreciate that it was not some national chain. This is an American company whose employees speak good English, have excellent work ethnic, and care deeply about our community. read more

We found Woodies when we moved into the area 16 years ago, a year or two later they replaced our worn out heating and cooling system at what I though was a fair price, and the work was done in one long day of work . I remember that Woody stopped by, too, to check on how this major job was going, (and Woody still does some of the service calls himself). Since then they have maintained our system and when we needed service have come--rain or shine, night or day, and once on a weekend evening too; all at a reasonable price. As another reviewer mentioned, their tech Evan is friendly, very knowledgeable and professional and does a good job of explaining what the problem might be and what the fix is, and Becca who runs their office is very friendly and helpful too. Honest, very competent work at a fair price, and there when you need them. read more

It's been about 3.5 years since I last reviewed Woody's. I feel compelled to do so now because I feel like something's changed in the quality of their customer service. I started using Woody's when I bought my home in Woodbridge in 2011 and have always been happy with them. In fact I've left raving reviews for them here and on other review sites but something's changed. Woody's has managed to lose my business 2 years in a row and I thought I'd share why. First, I want to say that the guys that have come out to the home have always been courteous, knowledgeable and professional; this is not about technical incompetence. Customer service means as much to me as the service I get from the technicians and that's where Woody's has failed me 2 years in a row. Each year I call Woody's to get my spring HVAC check as the weather warms up and I sign a contract which includes/prepays for the fall HVAC check before the weather cools back down. Last year (2016) I called Woody's to schedule my appointment. The lady that works scheduling told me their system was down, took my number and said she'd call me back to schedule an appointment. I never heard from her. I tried calling back once more but had no luck so I called another company that has done work at my home through my home warranty company. Fast forward to 2017. I called Woody's to schedule my appointment. This time there was no system outage and I was able to get my appointment scheduled for a Monday afternoon. I took time off work and sat patiently waiting for the technician to show up between scheduled appointment window of 12-3. That scheduled appointment window came and went and at 3:15 I called Woody's to figure out how much longer it would be before the technician arrived. The lady in the office informed me that the technician who was scheduled to service my HVAC had called in sick and wouldn't be coming. I question why I wasn't notified and she informed me that she called me about 8:00 to tell me but was unable to leave a voicemail because apparently my cell phone's voicemail was full. I guess it never occurred to her to make positive contact with the customer. Seems like customer service 101 to me. f you can get past what I've come to perceive as the bumbling nature of the office staff the technicians are great. After she failed me two years in a row and cost me over $200 is wasted paid leave I've decided it's time for me to explore other HVAC service companies. read more

These guys are seriously the BEST! I've been using them for 2 years now and they are always on time, friendly and very reasonable on prices! I wouldn't use anyone else! I highly recommend them!! read more

During the recent cold weather my heating system died. I paid extra for an emergency visit 0n 1/24 and was told system was shot. I asked for a estimate and was told someone would come on 1/27. A different tech came and tested the unit and again said the system was shot. I again asked for an estimate and was told he would look to see if he could find the broken parts first (system is 30 + years old) and then give me an estimate. FIVE DAYS LATER I still had not heard from anyone. I went with another company and am completely satisfied with my new system. In this day and age I am baffled how a company can IGNORE a customer in need of a new heating system and not even bother to give an estimate for a system that needed to be replaced. It is now ONE WEEK since I was told they would get back to me and have not heard from them. To me it is apparent that this company does not care or have the ability to follow through. read more

Need to work on social skills and customer service.

I called Woody's this morning and they were here by noon. Very quick service. David was very thorough and professional. I will call them again! read more

I have used Woody's Sudden Service now on 3 separate occasions. All three times fearing the worst from a pricing standpoint. I have to tell you I am so very happy I found them. Woody walks you through the issue so you understand it and explains how to prevent it from happening again in the future. His pricing is more than reasonable and last but not least, I know I can TRUST this company. I highly recommend Woody's Sudden Service if you need an AC company today. read more

I have been a customer of Woody's for 15+ years and have always gotten courteous and quick service. Woody's is top notch and likes to educate their customers as to what they can do to mitigate many simple problems which allows the customers to save money by checking these things themselves. My 20+ years old a/c unit went out late on a Sunday afternoon and Steve H. was prompt to respond within 90 mins as he was close by on another emergency call. Unfortunately the compressor had breathed it's last breath and needed replacing. Do to it's age I decided to replace the complete unit. Steve H worked up 3 proposals for 3 different price ranges and had them in my hand first thing Monday morning. Their pricing is inline and since I have been putting my trust in them for so many years I won't even look at any other contractor. Install was done first thing the next day and by noon I had a/c again. Kudos to the crew who did a fine job and cleaned up after themselves. read more

I have used Woody's for years. they are the best ! the most honest and reliable company I have ever used. I was told by a home inspector that we needed a heat pump replaced I call Woody's told them go ahead and replace it when Woody's arrived at the home they found a wire loose, the home inspector made a mistake, Woody's only charged me a service call. they saved me thousands. read more