This place doesn't seem to be any ordinary Chinese restaurant as it offers an XXL portion (at least for me) for a $10 dinner plate. I was literally spoilt with choices when browsing through its menu. The quality of food is slightly above average for a Chinese restaurant like its tier. The only cons I can say was its super tortoise-like slow and poor customer service which doesn't makes you wanna stay there longer. The grandma waitress loves to "shoo" customers away even during downtimes. Again, it's hard for them to improve and recognize this flaw since they do continue to have heavy incoming traffic for their pick-ups anyway.. read more

Wong Wok - Dinner plate #7 = 2 meals for me! - Chinese Near Me - Springfield, Massachusetts

Great Chinese food!! They have the best chicken fingers they are large and fried to perfection. Spring rolls are fresh and crispy. I can't comment on there speciality dishes as I love our pu pu platters and pork fried rice so for me they ace those items. Inside is very nice and service is quick. read more

Love their food but do not ever order take out New Years Eve! Called over an hour ahead of time and had to wait an additional hour after I got there for my order. Very disorganized with so many people waiting that you couldn't get in. You had to try to listen for them shouting out your name only to miss it. Others were waiting longer than two hours after they called. Apparently it's like that every year. Other than that I really enjoy their food. read more

July 4, 2022 we were in the mood for Chinese so we went to the Wong Wok which has always been a favorite of ours. David ordered orange chicken, and Eric and I had a pu pu platter for two. In the past there has always been a a equal number of the various items so they could be divided equally. Not so tonight! We received three chicken wings and five chicken fingers. Everything else except the ribs were in fives, and the beef teriyaki was missing so we had to ask for that. Our server just barely understood us, and we couldn't understand her at all which was most frustrating. We never got water or tea refills nor were we asked if we needed anything which we in fact did, especially napkins. We were very disappointed with the food as well. It just wasn't the same, very bland and lacked flavor. When we got our bill, I looked at it I saw we were overcharged. I tried to tell our server that a mistake was made but she had no clue what I was saying and walked away. I told Eric to go out to the car with David, and I would straighten it out. I went to the cashier and told her our bill was incorrect, and she told me to speak to our server about it. I politely told her I tried to talk to our server but she didn't understand me nor could I understand her. This is when all hell broke loose. A young guy, I'll call him a "thug" was standing next to me while waiting for a takeout order. He immediately looked at me, yelled and called me a racist. I asked him why he called me a racist? He said I showed racism toward someone who doesn't speak English like I do. I told him I was not a racist and told him to mind his own business. With that he really went off and called me a white supremacist Trump supporting racist bitch and accused me of hating people who "bust their asses to serve a white supremacist bitch like me". He just wouldn't stop and went off on me nonstop and LOUDLY. He told me I better not say one thing about his ethnicity or I'd be sorry! As if I would. At this point I gave my debit card to the cashier to pay my incorrect bill because I just wanted to get out of there. What really baffled me was why the entire staff at Wong Wok allowed this ignorant azzhole to carry on as he did. I was grateful that my husband wasn't in the restaurant when this went down because he perhaps would have lost it and who know what would have happened after that. read more

OMG I so wanted my delivery of Wong Wok to be like it was years ago when the Tall, Blonde lady who everyone thought was either the Manager or Married to the owner used to make sure that your food was on point!!! I remember, she would look at every order going out, and if it wasn't right, she would send it back to the kitchen... Come to find out, she just worked there, and took pride in her job. Since she passed, this place, which used to be a solid 10 is barely a 2 I don't even usually write reviews, however, there's no excuse for cold food, dry rice, overcooked crab rangoon's, and a mixture of chewy & hard boneless spare ribs... Whoever's in the Wong Wok kitchen sending food out like this, "you suck." However, I do have to say, I appreciate the fact that I'm inspired to get off my Lazy Ass & cook at home read more

Very hit or miss, chicken dumplings were great and they came with an amazing dipping sauce. But the chicken lo mien was not good the chicken was chewy, noodles bland and hardly any vegetables and no real sauce with the noodles as well, overall very bland. This is kind of how this restaurant is, some stuff if great while others no so much. read more

so I'm African American I always tip, i went to wong wok on 05/26/19 party of 4 i get my check and it didn't add up it was more than what it should have been, so I ask the waitress and she says its taxes, I knew it wasent taxes cause my bill was 48.95 the waitress added a 5.00 service charge for no reason other then the fact that she thought I wasent going to tip. I asked the white party of 4 if they were charged a service fee and I was told no. I was going to tip the lady 7.00 but instead she received 2 for trying to lie to me. I was loyal even after s rat was running around your restaurant, I am a independent secret shopper for Yelp and this establishment failed miserably I'll never recommend anyone of a darker skintone to this restaurant, pls talk to the staff, and are RNs tipped for services that should be rendered? It would have been a 5 until that experience. read more

We are lifelong residents of the greater Springfield area but never tried the Wong Wok restaurant for no particular reason other than other choices available closer to our Wilbraham, Hamden, East Longmeadow location. A while back we saw a public service announcement from the owner of this restaurant that they were working through some issues and wanted the public to be reassured that they were on top of correcting some challenges in the kitchen. We were impressed by this direct and honest approach to a problem that almost any restaurant will face at some point in its operation. We made a note to visit and support them for doing the right thing and handling it in the right way. That brings us to September 5, 2021, where we ordered a Pupu for three and a few other side dishes. We drove the 9.5-mile round trip to retrieve our dinner and determined that we never received the large Pork Fried Rice we ordered and paid for. The woman answering the phone checked with the kitchen and told us that we could come back for it now or next visit they would give us a pork fried rice. Because of the 9.5-mile round trip journey and because most of the food was hot and ready to eat at that point, it would not make sense to go back for the rice. We simply requested a refund of the rice that they agreed they never provided. She said that she would issue a refund to the credit card was used. After 12 days of not receiving the refund, we decided we would just go to the restaurant and order some food which would include the elusive pork fried rice. Upon entering the restaurant we were greeted by a woman whom I believe is the person that took our call back on the 5th. I began to tell her the name the order was under and tried to explain to her what happened when she rudely interrupted with "what date". I handed her the receipt that they provided us when we picked the partial order up and she barked "WHAT DATE!? WHAT DATE??", I was taken back by this very rude and unprofessional tone and I explained to her that it is their receipt and I would expect that they would be able to find it faster than me considering I had never been there before. She then hands me back the receipt and tells me that I need to come back when the manager is there. At this point, the mountain of inconvenience had reached its peak and we were no longer interested in placing an order or anything else at this point. I told her that we have already waited 12 days and will not be waiting any longer. She reaches under the counter and asks for the name again, which we provided and she again says I need the date. I studied the receipt which tried my aging eyes but found the 9/5/2021 printing and as I said it, she found a note entry with the same information. She then tells us that the note is written in Chinese and she is not able to read Chinese which is why she asked us to come back later. I reference that mountain again here because her level of rudeness and tone had reached a level of interaction one would witness in a third-world country between royalty and indentured servants. She throws her hands up and says "I'm done! What do you want, you want the rice or no" We asked for our money back and left the restaurant. This interaction reminded me of the expression, " No good deed goes unpunished", and I felt abused and belittled by a business that not too long ago solicited support and understanding. This experience has guaranteed the fact that the Wong Wok restaurant will never see any of our family's business again. The cost of doing business is a burden that an establishment must bear and it is shameful for any business to operate in such a way, shameful. read more

I have been going to Wong Wok since the day it opened decades ago. When the food is fresh its the best Chinese food in the area bar none. Unfortunately as the years have gone on getting a completely fresh meal has become few and far between. I wish I could pick a time when I knew the food would be fresh but I've tried every time slot there is and it seems like getting day old food has become the norm. It's too bad because when they're serving fresh food its unbeatable. Get your act together Wong Wok! read more

POSITIVES: 1. Portion size & Price : I Have to echo the other reviews here...This IS the best Chinese place in Springfield. The offer large food portions and the price hasn't fluctuated that much as long as I've been ordering from them. 2. Clean Kitchen : Had a friend who knew a local health inspector who said their kitchen was very clean and got their seal of approval. 3. Best Tasting Chinese Food in Western Mass : My usual is the chicken fried rice and I have to sometimes the chicken fingers. The rice is nice and dark brown not that wimpy light brown pale yellow rice, the dark dark brown rice. It can get a tad greasy but it is so flavorful you tend not to notice until you look at your napkin. The dumplings are also good. I don't however care for their teriyaki beef which is a shame because done right it's one of my favorite things to order of a Chinese takeout menu. NEGATIVES : 1.) In house service : I have only actually eaten IN the actual restaurant twice and both times I was less than impressed. There was only one woman cleaning and taking orders at different tables and it was a bit hard to communicate. 2.) Ordering on a busy night : Like Thursday/Friday/Saturday. They almost never have my order ready when I get there even though I give it an extra 10 mins on top of the 15 mins they told me to wait. It is so busy I usually have to wait on the overly crowded bench near the door...however this should tell you how much business they get. Lots of customers = good food! 3.) The tall dark haired woman at the front desk : Now I must say she has always been cool to me personally but her attitude can definitely rub people the wrong way. She is abrupt, high strung,can be rude at times and likes to tell people's business if you're waiting and she feels chatty. However she keeps the place running pretty well...very organized. Can't say the same for the young girls they have working there at times. 4.) no delivery service All in all despite the negatives this place still gets 5 stars from me. SIDE NOTE : If you're sensitive to MSG in your food, this is a good place to eat. I find it hard to eat at most other Chinese restaurants because I inevitably get the MSG hangover. Have never had an issue here. read more

I'm sorry that I couldn't give Wong Wok five stars, like all those who yelped before me. My husband, a friend, and I went to Wong Wok last night (a Tuesday) and it was pretty packed; however, most of the people were there to pick up their take away instead of dining in. Aside from our table, there were five other tables with people. The portions were absolutely ginormous. With the exception of the spring rolls, the food was stellar. The service was incredibly slow, which is the reason they don't get a full five stars. The one old woman, bless her heart, who was serving every table was run absolutely ragged while the woman who ran the front made no effort I could see to help her out. As a result, we ultimately waited over 15 minutes to place our order. The food arrived at the perfect temperature, but all of our food come out at once (except for one dish, which came about about 5 minutes later,) and that took another 15 minutes. Slow as it was, though, it was worth waiting for. There was plenty enough for a second meal! read more

Sketch-y part of town. But... GO FOR IT! This place was awesome. I was in some deep crazy way for some americanized chinese food and I read the Yelp reviews (THANK YOU TO EVERYONE! - I really gotta compliment EVeRYONE who yelped before me) and lo and behold...this place was the BOMB. Portions were OUT OF THIS WORLD HUGE. Crazy big, ya'll. So what if everything came out at one time? I just ate and ate until I almost cried. We had sooooo much food left over, it was insane. Everything was fresh and everything that was supposed to be crunchy was. I love that. I had to disagree with anyone who put down the service. There were 2 women working, and they were working hard. They were friendly and I wanted to hug them because they were pretty attentive even tho it was busy. The only downfall was....... Get a load of this.... We all had the same fortune in our 3 cookies. GO to this place if you want good fast chinese food. Now I'm hungry again! dagnabit. read more

Firstly, I hope this review aids in your decision to choose this restaurant. I'm not from the area, so I searched Chinese food and decided on this location. I was not let down! 8.50-10.00 will get a beautiful dinner combination platter that is ENORMOUS. Wong wok certainly loads their take-home shells. It's honestly almost double what I get back at home for the same price. The quality was also better than average Chinese restaurants, and maybe since it's just mehhhish they compensate with quantity. Perfect for college students such as myself. read more

OMFG I love this place. Living in the south and eating their sad attempt at good chinese food forces me to close my eyes everytime I try to swallow the food here and psych myself into thinking im actually eating Wong Wok. I love this place, especially the proximity to my parents house. We go here everytime I'm home because we all have our favorite dishes in our fam, and love the scorpion bowls. I grew up on this chinese place and it will forever be one of my favorites. The portions are ridiculous, it is always hot, and the service 9/10 is great. Great for takeout or dining in... when you get takeout, they give you a humongous bag of those fried crunchy things and always hook you up with sauces and fortune cookies. My mouth is watering just thinking about this place. Can't wait to come home in January on a snowy night and have some Wong Wok to my face. read more

We found Wong Wok on the yelp app while sitting in the Boston Road parking lot of our intended destination, Joy of the Wok, which is apparently closed on Tuesdays. We ordered a variety of dishes for take out, including orange chicken, kung po chicken, beef w/vegetables, egg rolls, chicken wings, and fried dumplings. I'm sorry that I neglected to get any soup, as that's generally one of my staples when trying a new place. Next time :) When we arrived to pick up our food, the dining room was pleasant but empty, and there was a mountain of take out orders awaiting collection. It looked like a perfectly fine and comfortable place to dine in, so I wouldn't hesitate; lots of big booths, and they have a private parking lot. Always a bonus! As previous reviewers have mentioned, the portions are indeed massive...right down to the complimentary fried noodles that came in a bag about the size of a full-size bag of chips. Ryan sampled everything as he opened it and quickly declared Wong Wok his new favorite Chinese takeout. He repeated this many times throughout the meal, and again this morning, getting excited about the leftovers even before he asked whether there was any coffee made. His enthusiasm alone probably warrants a fourth star, and if he were writing this review, I imagine it would be an easy five. But we have different taste in food. Some things about Wong Wok I loved, others were kind of eh. The kung po and beef dishes both had a great assortment of veggies, including some really nice zucchini! Everything tasted fresh and well prepared, seasoning was great...my one complaint (actually, it's my only complaint about anything we sampled -- but it's kind of a big one for me and the reason for the three stars) was that the sauces were heavy and starchy for my taste. I expected a thick glaze with Ryan's orange chicken, that's the norm for that dish and its various cousins of the battered & fried variety, but I prefer a lighter/thinner sauce on sauteed dishes. But that's just me and it's totally a matter of personal preference. I will say that this was the best orange chicken I've ever had. It seemed to be huge pieces of nothing-but-breast, rather than the sometimes dark and chewy and vaguely-identifiable-as-chicken fried wads that we've had at other places. There was really nice, bright orange flavor throughout that I assume came from fresh zest. High marks. The wings and dumplings were both great; lots of flavor. It's a little out of the way for us, but we will definitely return to sample more of Wong Wok's menu. read more

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Wong Wok, in my opinion, has the best Chinese food in the area at a great price. All their dinner combos are great, they have the best barbecue spare ribs and friendly waitstaff. My only criticism about Wong Wok is the crab rangoons. These used to be excellent, but as of late they've been hit or miss. Some days they're right on the money and other days they have a "burnt" taste as if they used old oil (or perhaps just an oil with a stronger natural flavor like sesame). If you're in the Forest Park area and in the mood for some Chinese, I'd most definitely recommend Wong Wok above the others! read more

ordered takeout at the restaurant. Ordered was completed in a reasonable amount of time. I ordered a dinner with Chicken Teriyaki, Chicken Wings, Crab Rangoons, Pork Fried Rice. Teriyaki was burnt around the edges although it was tender. Crab Rangoon's filling was good but the wrappers were overcooked. Chicken wing was overcooked. Fried rice was tasteless. It was white rice with soy sauce. It was a good size portion that I threw out. I definitely wouldn't recommend it read more

Wong Wok - Dinner #14 overcooked - Chinese Near Me - Springfield, Massachusetts

Came here to eat and I have been a few times since they remodeled. Food was okay but the waitress placed my order in incorrectly, but was able to fix it. Also, when we ordered she stated everything had to be in a large sized portion (even though it was for kids). When the bill arrived the prices were significantly higher than the menu prices and she added her own tip. When I asked why the items were a dollar or more than the menu item listed she said it was tax which was over $10.00. I wouldn't recommend dining in and would suggest you order your food to go. read more

Ordered today, Really not impressed. First when we were ordering over the phone. We were going to order from the lunch menu. The male who answered stated there was no lunch menu on Sundays. We called back after reading the menu again. We ordered General Ching's Chicken with an order of Bacon Crab rangoon. Really no taste in the chicken except for the after taste which was not pleasant. There was no spice to it at all. A small portion of rice, the chicken finger which came with the meal was hard. The Bacon Crab rangoon, really couldn't tell if bacon was in there. The final reason which got me was just now, I opened up a fortune cookie to eat and it was stale. Maybe it is a hit or miss kinda place, but I sure didn't enjoy the meal today. read more

This place is great. I used to get takeout there regularly when I lived in the forest park area. The portions are HUGE! The serving size is for two or three meals. I have tried the pork fried rice, chicken lo mien, boneless spared ribs, fried chicken, chicken fingers, crab ragoons, general gau's chicken. Everything has always tasted great. The only reason I gave it four and not five stars is because there has been one or two times that the food I received was a little stale and not the great quality that I came to expect. read more

Just tried their take-out: terrific food, well prepared and full of fresh vegetables as well as tasty and generous additions like cloud ear (?) mushrooms, cashews, fresh green peppers and squash, etc. We tried the cashew chicken and vegetable mu shu; both were excellent. Generous portions too. read more

I love Wong Wok. I moved to Cambridge Ma. and any time I find myself back home for any reason I ALWAYS stop and pick up a dinner combo for my Bro and there delicious mixed vegetables for myself. Let me explain, any time you order mixed Chinese vegetables at a Chinese restaurant you get watery flavorless steamed vegetables that float in awkward clear liquid. Now go to the Wong and you will find the absolute best mixed vegetables in the world. Sweet, flavorful, crunchy, oh my god go to Wong Wok right now if you can. I am only describing the magic of the vegetables, the beef and broccoli is surreal, the chicken dishes have enormous portions and they have the perfect fried rice. Seriously, go somewhere else and eat the pork fried rice than go to Wong Wok and cry that you wasted stomach space on light soggy barely cooked fried rice. I would seriously consider living in Springfield again merely to enjoy Wong Wok. Boston has nothing that even comes close to cutting it after you have experienced take out from Wong Wok. If you are close by you have to make this your spot (don't bother dinning in, why would you do that anyway?, Wong Wok is to be savored at home, ) to get all of your Chinese food. Enjoy, You don't know how good you have it. read more

Americanized chinese food can be very standard.This place is not. They use just that much more flavoring and actual ingredients to put it over the edge. Real pieces of chicken beast in the chicken fried rice, and other dishes. Real pieces of pork etc... Not just small mince pieces or goopy chicken like most places around here. BEST Americanized Chinese food place in the area. read more

Terrible. As like most Chinese food places these days, everything was overcooked and very unpleasant to eat. After seeing recommendations from people on Facebook, I decided to give Wong Wok a try. It smelled great in the car on the ride home, only to be terribly disappointed. $70 dollars down the drain and regretfully wasted food. Even the fortune cookies were stale. read more

It's funny to read all the negative feedback about Wong Wok when I've been eating there since they first opened and it's ALWAYS been great! Never a bad experience. Golden Fingers are delicious, Lo-Mein is delicious, Chop Suey is delicious, veggies with bean curd delicious, etc. This place is awesome. The bad press about some freakin mouse is idiotic. Whoever started that commotion is a jerk off. THERE'S MICE IN EVERY SINGLE RESTAURANT AND STORE EVERYWHERE!!! There's probably mice in the house of the loser that caused all that bad press too. I would've let the damn mouse join me to eat, because the food here is that good. Portions are quite large and the price is right. If you don't like it then go elsewhere. Employees are helpful and nice. Best Chinese food in Western Mass. Any time I'm in the area I eat here. The remodeled place looks great too. Very cool lighting fixtures and gold leaves. Great to see Wong Wok back in action! P.S. Mixing spicy mustard and duck sauce is a winning combo with any of the items on the menu! read more

Generous helping of food . The house fried rice is good. The chicken wings is to die for.Average taste of food. Moderately priced.will come back to this chinese restaurant read more

Wong Wok - Winter dinner out w/family - Chinese Near Me - Springfield, Massachusetts

!!! BUYER BEWARE !!! I can't even admonish you sufficiently enough; you have to see this shit to believe it, and I do mean it is shit. The so called teriyaki chicken and beef was so greasy it soaked through their primary bags, but thankfully they put a secondary plastic bag around them... which failed as well. I barely got the bag inside and avoided the paper bag spilling it's contents on the ground (note: I say contents... Not food). This was far from normal in terms of "Chinese" food. The pork fried rice looked and smelled of pure grease as well. This was the primary flavor profile. And as for the General Tso's; it was primarily a sweet and sour flavor, and most certainly not the szechuan dish its postulated to be. The chicken tasted fresh enough, but it's hard to tell when it is soggy and overly sweet. In summation... I wish I just bought some PF Chang's from the frozen isle section. I won't be returning and I have half a mind to call the board of health. $45 dollars down the drain... well, garbage; because I don't think its suitable for human consumption, and i can't bring myself to eat more than what I taste tested. read more

Ordered a lunch special Chicken fingers w/chicken fried rice and once I went to pick up I was told the total was $11.30 food was horrible. Chicken fingers was extra greasy. Rice was extra hard. A complete waste. Instead of the owner trying to accommodate me for the mix up all she kept telling me was the price was 11.30 & not 5.50. O do not recommend unless you like nasty overpriced chinese food. read more

I order food and didn't get the food I ordered. The manger hung up in my face and told me that I was wrong and and I didn't know what I was talking about. when I've ordered from them before and never looked like this. Overall just bad. Didn't even offer to do anything to fix it. fucking bitch. Highly do not recommend. Also the pictures are false. False advertising right there. read more

This is likely the best spot in the Springfield area for Chinese food, but it's still a hit or miss. Once in a while the rice tastes dry other times it tastes great. I also wasn't a fan of the Chicken&broccoli. The General Tsos Chicken meal is the best though and my usual meal from Wong Wok! read more

First and last time there. Not at all like the old wong wok on Berkshire avenue, Springfield. Food was undercooked but crust ontop greasey. Couldn't chew food....rubbery texture. Since when did warm steamed towels to clean hands go out of style? You get what you pay for totally fits here. Hoping huke laui reopens in the future. read more

Food was not fresh, not cooked completly, doesn't taste anything like it used to, and they are now giving less food than they used to. I had to throw it in the garbage after tasting it anyway. The woman taking the order even tried to charge me $1.50 more than the listed combo dinner price. I won't be back. After 20 years of going there its now just serving food that should be in the garbage. I hope this review saves you a bad experience. I hate writing a bad review but they don't deserve to serve anyone the trash they gave me. Sad... it used to be a solid go to restaurant that served awesome fresh cooked food with leftovers to boot. Not anymore. Avoid this place. I would give zero stars if I couldz read more

Used to be a great place. The last few times have bad experiences. Food is going downhill and the prices are going up. Pretty disappointed that one large hot and sour soup and an order of crab Rangoon's cost me $17 and there was much less rangoons and they were bland and no duck sauce was given. The hot and sour soup was super thick with zero mushrooms and super spicy, never used to be like that. Very disappointing. read more

Food is good. It has never been ready on time for pickup. I've ordered and hour before, 2 hours before even a full day ahead and I've always waited at least 15 mins past the time they've told me, including waiting over an hour for my order. With so many other options around Springfield it's not worth the hassle. read more

Amazing remodel . Love stopping here on my way to Boston and NYC. Priced more but it's worth it

Very large portion for the price but lack of quality, taste worse than Chinese buffet.

I grew up living down the street from this place but now that I'm older I've noticed all the downsides of this Wong wok The other day I call to place my order and I was being polite and said "I'll like to make an order for pick up please" And the woman began talking to me in a rude manor Instead of asking me politely she yelled "YEAH WAH YOO WANN!" Like damn I expect to be treated the way I treat others and she yelling at me! I just hung up and never ate here again! And also I went in one day and saw a ton of rat poison and traps Like c'mon who wants to see that when you're eating right there! read more

I haven't been here in a minute, but since it opened Wong Wok was the only place my friends and I would get Chinese food from. Why? Every other spot paled in comparison. Great portions. Great staff. I have some fond memories of many meals at Wong Wok. read more

I do not like Chinese food. I like Wong Wok, but I also really like Ginger Blossom (aside from their sushi) their chinese food rivals Wong Wok's. Wong Wok has the delicious complimentary wonton chips they give you before your meal with a delicious sweet orange sauce. I'm sorry I don't know the name of it, even though I should, but I never eat Chinese. I fell in love with their chicken dumplings but I tried the vegetable as well but for both the vegetable and meat (pork) they use a much thicker dough which sounds like a good thing but I personally think it tastes sometimes pastey and old. The chicken dumplings are delicious though. I thought the crab rangoon were tasty too, they're huge and we had a few that came with a combination meal but supposedly it's about 5 dollars or so for 12 of them? That would be ridiculous as I could hardly finish 2 with the rest of the food. read more

Beautifully remodeled and the food was better than ever! In my opinion, this is the best Chinese food in the Northeast! Welcome back, Wong Wok! read more