This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

Worst customer service I have ever received. Left an appointment disrespected and frustrated…read more I like to say good things whenever possible, so first the good: Scheduling appointment was great. I immediately put the appointment into my phone with alerts, but when I showed up, they had me down for the following week. Honestly, I have a reputation for being in the right place, early, like I was that day. Maybe it was my rare mistake, maybe it was theirs, or maybe just a simple miscommunication - fine, moving on - wasn't upset about it, demanding, or anything. The good part was that the owner checked with the foreman who said they could squeeze me in. Very nice, unexpected, and I thanked her. Then things went off the rails. She said no time for an oil change, which I was fine with. However, I said my coolant was a little over-filled and power steering fluid was low. She got snippy with me in a bad way saying she was already squeezing me in. I wasn't demanding anything, and it was a 5 minute job. If she had politely explained that it wouldn't be possible today, I would have accepted it, no problem. I said "sorry, it was just a question." She snatched the paperwork away, grinned at me in a angry way and asked if I wanted to leave. How incredibly over the top and insulting. She added, "because you seem unhappy." I said "you seem unhappy. It was a simple request. Not a demand." She was clearly angry and reiterated that she was doing me a huge favor already (although I think the scheduling issue was on them). Her tone and actions were way, way out of line and totally unacceptable, especially considering how minor the request was. So I calmly said, "This is unfair treatment and unprofessional" and left, which I think was pretty fair. I called to speak to the manager, which I think I have only done once before in my entire life. She answered and passive aggressively said, "sorry, I'm the owner. Leon was my dad." She made no effort to make it right. And she was edgy from the very start too. The whole interaction was so unprofessional, hostile, and I'm shocked by it. Probably the absolute worst business interaction of my entire life. I have never written a negative review before, but this is well-deserved. Do not go to Leon's.

My car broke down on a business trip up to Eureka from the Bay Area. I was recommended Eureka Brake…read more& Automotive, and it was one of the best recommendations for a mechanic I could've ever asked for! Shane and Marcus were so helpful. I was on a serious time crunch with this happening on a Friday and I needed to drive home that Saturday. They were able to take a look at my car and diagnose the issue. They were super professional and were able to break everything down into layman's terms for someone who doesn't know much about cars. They even helped connect me to a rental car center for me to get home safely to the Bay Area. I could not recommend Eureka Brake & Automotive more!!

Professionally run business with great service, attention to detail and timely repair. Also has a…read moreshuttle. Friendly, upbeat staff. They know their cars. Not cheap! But I feel like they do quality work...

Instead of selling us tires we didn't need and keeping our good tires and charging us a disposal…read morefee, the manager was honest with us and now we are lifetime customers as long as we live anywhere close to Tetrault. Here's what happened: The local Ford dealership told us our tires were worn. 7/32 tread depth in the front and 6/32 in the rear. I ordered four new Cooper tires from Tetrault. My wife took our car to have the tires installed while i was at work. The manager comes out and asks my wife if we wanted them to put our old tires in our car to take home when they install the new tires as they hadn't installed them yet. My wife was puzzled so she called me and had me talk to the manager. He explained that our tires were like new and figured we were replacing them because they were Michelin CrossClimate2 Grand Touring All-Season Tires and he thought we wanted summer tires and then rotate them back to the Michelins next winter. I told him what the Ford dealership had told me and he said, no our tires are just like new. I asked if he minded if we didn't buy the new tires even though they had them shipped to the shop just for us and they were a special size. He said no problem. I had them balance and rotate our tires.

Dont use the car wash where the guys pre-scrub your car. The last time I went there, he used a hard…read morewire brush on the body (not just the glass and rims) and put micro scratches and swirls all over my black truck. Essentially ruining the clearcloat. I didnt notice immediately that he was using a brush all over the car or I would have stopped him.

I was in Eureka on vacation and 300 miles from where I needed to be. My car began acting as if it…read morewere trying to become a blender; the dealership service department was closed for the weekend. I know you are thinking this sounds like a start to a bad joke or a horror movie, but it was not funny to me. I called Wayne and he told me upfront that he did not have the expertise or parts to work on Hybrid vehicles, but if I wanted he would put it on a scope for me and try to find out what the problem might be. I do not know everything that he did or found, but I do know that after about an hour a loose hose turned out to be the issue, it was buried behind so many plastic covers and thingamajigs that I could never have found it. After the repair the shop could have gauged an out of town person with no other options, but the price was so reasonable that I felt I had to give a review and it had to be a five star review. The mechanics were all busy but imminently polite. If you ever need a mechanic for a combustion engine vehicle in Eureka, I highly recommend Wayne's Auto.

Great service! Wayne and Guthrie are top of the line mechanics. Friendly staff . They have done…read moreimpressive work on all of my vehicles .

We had a terrible metal-on-metal scraping noise, from the passenger rear wheel, suddenly begin…read moreafter a stoplight while passing through Eureka, and it definitely didn't sound good. We pulled over and called our RV insurance, but while waiting for a callback, I started calling around town to see if anyone could help us sooner. It was already 3pm, and unfortunately every place I called told me to come back the next morning. Since we were just traveling through in our camper van, waiting wasn't really an option. We just wanted to safely continue on to our campsite. When I called Old Town Auto Service, they didn't hesitate at all, just told us to stop by and they'd take a look right away. We drove over, and they got our Promaster Solis Pocket up on the lift immediately! They quickly found the issue: a small rock had gotten wedged between the rotor and the heat shield. Simple fix, but a huge relief. We were in and out with the problem completely resolved before our RV insurance even called back to say they were still trying to find a technician for us. 5 stars all the way! The staff was friendly, the shop was clean, and they treated us with respect, even for such a small issue. It's a big deal to find a place willing to work on our van without hesitation. If you need anything in Eureka, I highly recommend.

I had had my oil changed at another shop in town, and afterwards, I had a check engine light and an…read moreoil pressure light come on. I brought it in here for a second opinion to figure out what was wrong. The person I was working with was Brian. Brian ran the code, and it said that the oil pressure sensor was stuck in the open position. As he got into the diagnosis, apparently when the other shop did the oil change, a prong from the oil filter had broken off, and was blocking the oil pressure sensor. I went back over to the other shop, and spoke to the manager. The manager called over to Brian to find out exactly what had happened, and Brian went over it in detail. Based on what had happened, the manager at the other shop agreed to cover the cost of repairs to get my car back on the road. My car got fixed with no out-of-pocket cost to myself, and even though it was only three days before Christmas, when I brought my car in, Brian had my car ready the following morning. Two days before Christmas. I highly recommend this shop. They will take very good care of you. Thank you to Brian for getting my car done, and for having my back in this situation. I can't recommend this shop enough.

I had Ray's do some engine work and radiator replacement on a newly-purchased (with a heavy…read morediscount due to known issues) 2002 Santa Fe a while ago, and was totally pleased with the outcome. They even took care of having the smog certificate issued and smoothed the way for me to get the vehicle registered. I've had two later occasions to have them look at a couple of unrelated issues (hood wouldn't release and rear glass hinge was crooked), and they fixed the issues in 10 minutes while I waited and refused to charge me for the labor. The business gets my highest rating for quality work and friendly service at very reasonable rates. I'd go higher than five stars if I could!

Ray fixed my truck window. They also worked with my warranty company. Thanks for a great fast job.read more