My niece needed a tire replaced after hitting a pothole. Rather than go to the dealership where…read morethe car was purchased, we shopped around for a service team that values their customers business. Rogers Dabb Chevrolet in Brandon,MS is the place to go. Justin was so kind and attentive with really fast service. Go see Justin at Rogers Dabb. Best customer service ever. Thanks Justin! P. Singleton June 2023

I cannot recommend Rogers Dabbs Chevrolet Service based on my experience…read more My truck was towed to their dealership for what was initially diagnosed as a failed turbocharger. Over several weeks, I received multiple completion dates that were missed, and communication was inconsistent. I often had to call or stop by for updates, and missed calls rarely included voicemails. My biggest concern was the number of contradictions in the diagnosis and timeline. The issue began as a turbocharger failure, then became an oil-filled charge air cooler, followed by a reported diesel runaway event and potential catastrophic engine damage. Weeks into the repair, management claimed the truck arrived over 8 quarts low on oil, despite service documentation showing the oil level and condition inspection as passed. I understand dealerships are businesses and need to make a profit. I have no problem paying for legitimate repairs. However, when events are later described in ways that appear inconsistent with previous communications and the dealership's own documentation, it raises serious concerns about the integrity of the service department and confidence in the diagnosis. By the time I removed my vehicle, I had spent more than $7,000 and still had to have the truck towed away unrepaired. The vehicle left with significant engine concerns that were not part of the original diagnosis when it arrived. To be fair, most of the staff I interacted with were friendly, courteous, and professional. My dissatisfaction is not with their attitudes, but with the handling of the repair, the lack of communication, and the conflicting explanations surrounding my vehicle's condition. Based on my experience, I would strongly encourage customers to keep detailed records of all communications, diagnoses, and repair authorizations when dealing with this service department.

Out-of-State Buyers Beware…read more On 11/10/2024, I found a listing on Car Gurus for the car I wanted in my price range. On 11/11/2024, I called the dealership and spoke with a salesman who assured me they frequently ship cars out of state and would handle all title, registration, and fees for California. I agreed and was told they'd mail paperwork for me to sign. I received, notarized, and returned the paperwork on 11/14/2024. The dealership confirmed receipt on 11/15/2024 and had already received payment from my lender. I also paid the transportation fee in full. I expected the car to ship that Friday, but after follow-ups, I was told it was "up to the shipping company." The car didn't ship until 11/20/2024. During this delay, I was paying for a rental car. When the car arrived on 11/25/2024, I was horrified to find no paperwork, owner's manual, temporary registration, or plates. My family worried the car might be stolen. Without the proper documentation, I couldn't legally drive or register it, as the dealership had my registration fees, taxes, and the original title. I contacted the salesman, who said they'd overnight a "tryout tag." It arrived as a handwritten piece of paper--not an official document. When I asked if the car was registered in California, the salesman claimed it was, though I received no temporary registration. Frustrated, I returned my rental car and drove my car with the "tryout tag." On 12/01/2024, I was pulled over. The officer ran the VIN and confirmed the car wasn't registered in Mississippi or California and warned he could impound it. He let me off with a fix-it ticket. I contacted the salesman again, but he insisted the officer was wrong. I demanded to speak with the Sales Manager. On 12/02/2024, Clarissa, the Sales Manager, finally called. She explained they use a third-party company for out-of-state registrations and that "additional steps" were needed. Shockingly, she expected me to walk her through the registration process, even asking for the DMV's address so they could mail a check. When I asked for reimbursement for the rental car and the cost of the car while I couldn't legally drive it, she refused and hung up after I mentioned involving a lawyer. Via email, Clarissa confirmed they'd send the necessary paperwork for me to register the car myself. The FedEx package arrived on 12/06/2024. However, the check was made out to a specific local DMV office instead of the California DMV, limiting me to one branch. I scheduled the first available appointment for 12/11/2024. After finally going to the DMV myself, the car was registered. This experience was a nightmare. The dealership's lack of professionalism, poor communication, and mishandling of the process left me paying for a car I couldn't legally drive while also covering rental car costs. To anyone considering an out-of-state purchase, ensure the dealership has a proven, reliable process in place. Learn from my mistake and avoid this dealership.

I've taken my car her for service since I purchased it. On this pass Tuesday I took my 2019 Ford…read moreExpedition in for a recall. While I was there I explained to the Service Advisor Maurice that I have had a rattling noise during start up. I advised that I asked the service advisor about this before and was advised that's the 3.5 engine. Didn't recommend any solution. When the problem was mentioned to Maurice he advised Cam Phaser and it should be covered under the warranty. I was a 1000 miles over but if the incompetent service advisor would have at least checked or did his job this would have been a big profit for the dealership.( And my vehicle would have been repaired) I was quoted over 4500 to repair it and my deductible was 100.00 I'm glad that I made contact with Maurice but I'm just not sure if I will return. This makes no sense at all. I've been offered other services for my car but the one thing that really makes a difference I wasnt offered. When I go here I feel like there is a check list of items that I are trying to be sold to me. Gray Daniels simply has salesman at the service advsor desk. Thats it. I hope this review helps someone to stay away. I understand that the service department makes most of the profit for a dealership, but do the right thing. VIN 1FMJU1KT4KEA84816

I was in MS and had major car trouble and my vehicle was towed to Gray-Daniels Toyota. Since I am…read moreon the road a lot, I got an appraisal on my sick vehicle. The following day, I went to the dealership, where I met Raven. She gave me a big hug (knowing I lived out of state) and told me they will do whatever they can to help me. She knew I just wanted to get home. Raven introduced me to Toshia, whom I believe is the best sales associate ever. She knew I was anxious, stressed and just wanted to get back to my home state. After looking at many vehicles, I decided to purchase a 2024 Grand Highlander. I knew it had gotten a ding on the door at the dealership. She spoke with a manager, decided I could take car and bring back at my convenience to have door fixed and hitch added , which I did. Zach, General Manager, gave me a lender car, at no cost. This was a very generous thing to do. He and Toshia also called/texted to give me updates on my vehicle. I called to let them know when I would be traveling back through MS. Zach told me he would try it ready for me, which he did. When we picked up the car, Zach had it squeaky clean and full of gas! It had no ding and a hitch added! I say all of this to say, Raven, Toshia and Zach took care of me. They were each very kind and sweet. Their concern was the client. Everyone that I interacted with was nice and put the client first. Thank you Gray-Daniels Toyota!

Considering that this has happened before at this same location, I know what "right" looks like…read more Beyond that, I am a manager. If anyone on my team--or within the company--has a gap in communication, I work to make it right, offer an apology when needed, and remain fully mindful of how I respond. I truly enjoy the reliability of a Toyota, and I typically visit the Brandon, MS location. In most instances, there are many friendly faces. Today, my car was greeted by a nice representative at roughly 9:40 a.m. Normally, I receive a phone call, text message, or someone personally comes to get me once my vehicle is finished. This time, I was sent a link with updates, which has been common in previous visits. I clicked the link and saw no updates--only communication about additional maintenance options. Time continued to pass, and still no update appeared. A friendly employee, I believe named Curtis, came by and noticed I had been waiting for a significant amount of time. He explained that my vehicle had actually been completed for quite a while. He was very empathetic. I explained that the link never updated. He walked me to the front of the service area and referred me to my advisor. Upon going to retrieve my vehicle from the designated pickup area, Curtis once again acknowledged the gap in communication and apologized. He recognized how long I had been waiting and showed genuine concern. I have absolutely no negativity regarding him--he was a delight to interact with, very cheerful, and clearly skilled at reading a room and treating people with respect. Russell Boyette, however, had excuses and showed no empathy, no remorse, and no ownership whatsoever. I explained that at this same location, a previous advisor once thought he had communicated with me but had not--he even checked the store's phone to confirm there was no call--and he comp'd my service to make it right. Because of that, I didn't complain. The current advisor, Russell Boyette though, had a completely unacceptable attitude. He suggested I may have been outside of a specific area; I clarified that I was not. He suggested I may have gone to the restroom; I had not. He said he texted me; I put my phone down and asked who he texted, because there was no text at all regarding pickup. I referred to the link, and he told me it typically does not work. I also communicated that I could clearly hear the PA system and would have heard my name if it had been called at a reasonable tone. He said they don't use those. There was no apology, no remorse, and honestly no respect. I plainly told him I would be contacting Toyota. I have no idea why this man is employed at your establishment. He does not meet the standards or expectations of the level of excellence Toyota is known for.

Told me that they sold the unit I was looking at, not only is it still on the lot, and website,…read morethey have 2 of them, almost identical. They simply do not want to deal with me, and that's fine. This just shows me that they would rather lie, and tell me they sold it, which they may have sold one, but still have 2 on the lot. They know I don't want to know what my payment will be, like most car buyers, I want the OTD price, with my trade. They don't make money off of me in the finance department, or in the service department. They are looking for people who only care about how much a month the note is, and don't even care about the length of the term, just the monthly note. NEVER believe that they are a FAMILY oriented business, unless their business is about making their family millionaires!

Great experience with friendly, helpful staff here! They were efficient and didn't push too hard…read morelike other places tend to. I was able to complete the buying process quickly compared to past experiences.

Purchased a truck from Ready Teddy at Brandon location today and it was a very smooth deal. Up…read morefront and explained everything fully. No pressure (even close to closing time) to rush anything. He passed us onto Wesley for the finance side of the deal and we were equally pleased. Very informative and both guys talked to us as if they'd known us for years. Whole staff was super friendly, very welcoming and hospitable. Would recommend anyone to give them a try. Always have great inventory as well.

I really appreciated the professionalism of this dealership. My partner and I have been to a lot of…read moredifferent places looking at trucks. Although we did not end up buying from them I was thoroughly impressed with the cleanliness of the establishment and the vehicles they had. Our dealer, Jerran, made us feel welcomed and was able to help us. Thank you for your professionalism and patience through these troubled times. I really recommend coming here to purchase or finance a new car! They were great!

This review is for the service department only…read more Brought our Nissan truck here a couple of times for oil changes. Employees were very friendly and knowledgeable. Always felt like we were in good hands. Never really had that much of a chance to check out the showroom, waiting area, etc. because both times they had our truck serviced within 15-20 minutes. We often (and still do) have our vehicles serviced at the dealership and it's rare they have us in and out so quickly. I was highly impressed with the quick service.

I am very disappointed!! The worst experience ever!! I drove two hours to a schedule appointment…read morewith Miles to look at several Nissan Kicks that he say was available. When I arrived he pass me off to another seller that didn't know anything about my previous conversation with Miles. The seller tried to seller tried to sell me something that I didn't want. Miles could have call me to say they no longer had what I was looking for. I could have made a decision from there if I wanted to take the drive. It was lack of professionalism and respect.

Your truck prices are crazy not sure why you are so overpriced. Accidents on the car fax as well we…read moreall know that affects the resale. I literally bought the same truck less miles same year for 6k less. Any i found several more as well. Good luck with your sale.

From the owner: At Noel Daniels Motor Company, we specialize in providing a premium pre-owned car buying experience…read morebuilt on honesty, transparency, and exceptional customer service. Our inventory includes quality cars, trucks, SUVs, luxury vehicles, and performance models that are carefully selected to meet a variety of lifestyles and budgets. We offer competitive financing options, accept trade-ins, and work hard to make every step of the buying process simple and stress-free. Whether you're purchasing your first vehicle or upgrading to your dream ride, our experienced team is committed to helping you find the right vehicle at the right price. We're proud to be a locally owned dealership serving Brandon and the surrounding communities, and we believe our success is built on lasting relationships—not just vehicle sales. Quality Vehicles. Honest People. Exceptional Service. That's the Noel Daniels Motor Company difference.

I would strongly advise anyone to think twice before using Darrell's Auto Electric for anything…read morebeyond the simplest repairs. They kept my Jeep for over 6 months chasing a problem that turned out not to be the issue at all. During that time, they insisted I needed a part that would have cost me $1,300+ for a used part with little to no warranty. Only after I refused to pay that, & wait on the new part with a warranty, did they suddenly "re-evaluate" and admit--that wasn't even the problem. Meanwhile, I was still charged $2,793.33 along the way, including for a new battery--which, let's be honest, probably went bad because my vehicle sat untouched on their lot for half a year waiting on a part it never needed in the first place. I had to take it back 3 days after picking it up and they kept it another almost 2 months. What's even more frustrating is that I felt like I was expected to diagnose the issue myself. Isn't that the mechanic's job? Instead of providing answers, there was constant guesswork and shifting explanations. Ricky even admitted he was aware how long I waited for a part it didn't need and apologized, which I appreciate--but that doesn't undo six months of wasted time, unnecessary costs, and zero resolution. To make matters worse, I finally took it somewhere else--a simple mechanic--and within a week and $310.50, the problem was correctly diagnosed and fixed.The issue? A throttle body and recoding it. That's it. Not the laundry list of problems Darrell's tried to sell me on. Bottom line: If you value your time, your money, and actual competent diagnostics--take your vehicle somewhere else.

Darrell's has taken care of our auto mechanic needs for several years. They are dependable and…read moretrustworthy. I think their prices are reasonable. They are consistently busy but they do try and get your automobile tended to as soon as they can.

We were searching online for a car to replace mine, which was totaled by another driver. We found…read morethe our car with low miles, in great shape and at a great location. Casey Ellis had posted a lot of clear photos of the car. We were able to see all the details of the car inside & out. Casey was very professional. He answered all of our questions and quickly guided us thru his pre owned car purchasing process. Casey made buying the car fast and easy. Within a few minutes, we had the paperwork to sign the Bill of Sale. Due to my injuries from the car accident, we had a special request for a pickup time. Casey was very patient and kind, as he helped us schedule a pickup time for car. The car was everything we had anticipated. We are very happy with our purchase and plan to buy from Casey Ellis at "Southern Wholesale Auto Group."

Southern Wholesale is the best used car dealership in town. Mike and his team helped me find the…read moreperfect car for my family and made sure I was totally comfortable with the vehicle from start to finish. Excellent customer service before, during, and after the sale. Most dealerships won't answer your call if there's an issue, I've never had that problem with Southern Wholesale. I've recommended them to family and friends and they've all had positive experiences as well. I'll never buy a car from anyone else. Give this group a chance to help with your next purchase, you won't be disappointed!