"I had a very frustrating experience at this office regarding billing transparency. I was…read moreexplicitly told beforehand that the service would be free to me ( covered by insurance) yet as I was leaving, I was suddenly charged $40. The only explanation I received was that the person at the desk was 'new.' While I understand staff training takes time, patients should not be hit with surprise fees because of internal mistakes. I chose this practice based on the initial price quote and feel this was very unprofessional." I will not be returning to this business!

I've been to Dr. Morill's office a few times now and have always been impressed with the service…read moreI've received. The front end staff are knowledgeable and friendly. It's so easy to make my appointments online and the times have always been honored and I've never had to wait. Dr. Rice is the best eye doctor I've been to. She's knowledgeable, thorough, kind, friendly, and overall is a dream to work with. She takes the time to go over my questions and explain exactly what is happening during the exam. I can not recommend this office enough- between the friendly staff and excellent doctors you will be treated very well!

As a commercial pilot, it doesn't get more important than my eye sight…read more I have been coming to Dr. Stimac since 2007 in Manchester. He is by far the single most trusted eye doc, I have worked with period. His knowledge is simply amazing, and despite my continual questions, he patiently answers them all. He also has the ability to view my digital pictures back year-over-year to track the progression of my eyes. I could have my eye seen by anyone in the country--I continue to choose Dr. Stimac--because of his command of optometry.

Dr Stimac is very knowledgable. He understands patients' needs and how insurance works. He values…read moreyour time and very accommodating to our inquiries.

Absolutely fantastic experience at Visionworks! I popped in between my daughter's appointments with…read morebarely any time, and the team went above and beyond. Cathy helped me navigate pricing with my insurance and limited eyewear coverage, applied discounts, and made everything feel easy and stress-free. With the help of my daughter selecting my frames, we were able to finalize pricing and place the order--all within my tight window. Cathy was friendly, efficient, and genuinely helpful. So glad I stopped in and can't wait to get my new glasses!

Very friendly office. I have no complaints. I got done what I had to and was out of there.read more

Both of my daughters have been going here for years. I've always felt the wait time is…read moreunacceptable. Since our very first visit we've had to wait a good hour or more. The practice has continued to grow and I feel it's gotten slightly better but it's always hit or miss. Definitely consider you will be there far longer than you should be. Also, most recently, I received a bill from my insurance company for a routine eye exam. I have relied on the practice to schedule future appointments for my daughters knowing what is covered and what is not. I was actually there recently for my youngest daughter and the office told me it had been less than a year since her last appointment so they let me reschedule it for a new date. Apparently my insurance covers every 2 years. Not every year. So after taking my older daughter to a recent appointment that the office scheduled for us last year, I got hit with $460 bill. After calls with my insurance company who thought they'd miscoded the visit, the billing office told me we'd reached benefit maximum so it wasn't covered. A call back to my insurance and she explained preventative vision care is every 2 years. I realize that it's my responsibility to know every detail about my insurance, but I thought these offices could see that when they scheduled visits for patients. My dentist office and pediatrician both seem to know what's going on with our health insurance. But not Mildford Frankin Eye Center. Lesson learned. But I'm done. I'm on the search for a practice.

They waste your time. If you look at other posts , it's always everyone else's fault, never theirs.read more

Nothing like waiting 2 or more hrs. My time is as precious as his. Wouldn't change my mother's eye…read moreprescription as asked on 2 different visits because it caused her redness, couldn't read and constantly draining. Said it was an intolerance. He referred her to another dr and he immediately took her off meds ad prescribed preservative free and she is 100% better. Lack of compassion, over worked and staff constantly putting him over his elderly patients. He needs to retire or change professions. Jerk!

I was a patient of this practice. I had 3 visit each time I had to sit in the waiting room for 2+…read morehours waiting to see the doctor. They tell you to allow for 2 hours and so I assumed it was due to testing they would do on me before seeing the doctor. NOPE! You sit cooling your heels in the waiting room for 2 hours with 30 other people! When I finally saw the doctor it was for less that 10 minutes! My mother in law also goes to this practice and has the same experience! When she complained she was told all doctors offices do this! That BS!! I have been to many doctor offices and can't remember ever waiting more than 30 minutes!! Plus the doctor I saw there the last time said he can't help me anymore and that I should go to Mass Eye and Ear! This was after waiting 2 hours AGAIN! I went to Mass Eye and Ear and they are trying to help me. I waited 10 minutes to see a doctor there!!I'll never go back to this practice again! It's just a frustrating cattle call and money machine!!

Dr. Trieu is a treasure. Smart, funny, and beyond competent. She made some excellent referrals for…read moresome ancillary eye issues as well as providing excellent tips and exams. Just for her I'd go here even without the great prices and customer service (the entire team is friendly and knowledgeable). That said the prices are fantastic. Though I seldom buy frames there my 3rd party frames are treated with care and delivered in a timely and professional manner. I've had over 10 pairs of glasses prepared here over the last five years. I expect I'll have an equal amount over the next five year period. Easy, fast, reliable and cheaper than most alternatives.

Dr. Linh Tu Trieu, OD is one of my favorite doctors. She is intelligent, professional, intuitive,…read moreand a pleasure to see. Her office is immaculate, IT relevant, and perfectly appointed with every modern technology imaginable. I've been with this doctor for approximately four years now and am so glad to have found her. Also shout out to Ron and Tim at the optical counter. Best customer service I've ever had at any optical business. Always provide A+ service!

Dr Palumbo has been my eye car doc for years. I can't say enough about her and this Office. I've…read morehad very little trouble getting appointments or ordering contacts. The staff is super friendly and always helps whenever I run out of contacts. They have even provided emergency contacts when I'm in a pinch.

I had two separate appointments scheduled in advance at the Norfolk office. In both instances,…read morewhen I arrived I was informed the appointment had been cancelled. At the time of scheduling the second appointment, I requested and received an appointment card which I showed to the receptionist when I arrived for the second appointment. She had no explanation other than the appointment was cancelled. I had received no notification of this cancellation and had taken the afternoon off from work for both. I have no idea what the quality of the Dr's work might due to the incompetent scheduling process involved.

She was very attentive to my concerns. The staff very polite and helpful. They took the time to…read morebe sure I was satisfied