I have seeing Dr. Mathus since I can remember. The staff has always been very pleasant. There can be a bit of a wait from time to time, but I work in health care so I know this happens! Prior appointments come in late or visits go a little longer which throw off the whole day's schedule! Today I had an appointment and purchased more contacts. During the ordering process, Michael looked to see if they had a rebate (without me asking about it). He initially could not find one available. 2 hours later he called me and said he found one! He easily could have said "oh well" once I left and forgot about it. But yet he proceeded to look and found one! It will be mailed to my house. So kind! I wouldn't want to go anywhere else! read more

Be warned that this is an All Sales Final purchase even when they verbally tell you that you can return your purchase. You can exchange your purchase but if the exchange is a lower amount, then you are out that money. The sales people and manager sell you on a promise that if you are not happy, then they will return your glasses (but your sales receipt states different... all sales final). When you go in for issues, they say you should have read your receipt more carefully. read more

My wife and I have going here for years and always received good service. We have never experienced any of the problems expressed by the bad reviews . read more

Had a great experience here getting my glasses fixed. Was quick, efficient, offered some great advice to avoid the same problems, and was even free of charge! It's Wisconsin vision or nothing for me! S/O to Michael read more

DO NOT BUY FROM THIS STORE. My wife went in for new glasses. She bought 3- pairs. One of them was not done properly & made her dizzy when she wore them. The old man there told her to return them. The Bit&^* that works there was there said they would not accept them. Had to call the CC company to stop payment...These guys want you to pay for some thing that is not right. Why don't they close down & MOVE. Cuba would be good! read more

Told me my glasses would be here in 7 days. It's now been 20 days and 2 phone calls later and my glasses are still not in. The only reason I came to this place was to get my glasses sooner than my regular eye doctor because they have a warehouse in new Berlin so it's supposed to be quicker. Well that wasn't the case and I will not be coming back. read more

Service was very professional and on time, and WI Vision exceeded my expectations by providing my new glasses in 3 working days.

Terrible terrible place. Manager is very rude. Brookfield location is way better. I wish I could give this place a 0.

Horrible! I went here for my eye exam. I waited 40-45 minutes to see the doctor (when I had an appointment) just for him to tell me that I needed to wear the contacts for two weeks and come back to see him again to confirm the fit and then I could order them. I went for my second appointment and I had to wait 25 minutes (when I had an appointment). He said that since I didn't like the contacts (they dried my eyes out a lot) I would I have to have another two week trial and come back AGAIN. He wouldn't give me a prescription to go order my contacts somewhere else. They are crooks wasting my time and money just to get some stupid contacts!!! I did make my appointment to go back at another location (still Wisconsin Vision) - maybe it will go more smoothly there, but regardless - they won't get my business for next year's eye exam. In addition to this, the Dr in Menomonee Falls is quite rude and does not care about your time. I said something along the lines of, "why make an appointment if I have to sit here anyway?"... He said "this isn't McDonald's and there are people more important than a contact exam." He went on to say, "Some people have emergencies." I said, "Then you should get a walk in Doctor." read more

I rarely write reviews, but feel compelled to do so about this place. The doctor is very nice and knowledgeable. As the previous reviewer wrote the wait time is ridiculous. I have had two appointments and did not get seen until well past 15 minutes past the appointment time. Each time, the doctor does apologize, but I think it's unacceptable. The other problem with this place is the lack of appointments available. When booking, they offer the closest appointment of at least one week away. Maybe they shouldn't have paid David Gokey so much in advertising and hired another doctor. Don't go here. read more