Date of visit: 1/25/2022…read more I've been seeing the eye doctors at the Grafton Eye Center within Costco for many years now. In my many visits, I have seen several of the doctors and have been pleased with all of them, I find them to be knowledgeable, thorough, friendly, and not pushy about upselling for services that I do not need. I always get a contact lens exam since I don't ever wear glasses and have always been pleased with the experience. They keep good records so I don't have to remember the last time I visited--they already know! In two years, when it's time for my next exam, I will be back to Grafton Eye Center.

After a 5 year hiatus, it was time to get my eyes checked so I made an appointment at the eye…read morecenter inside my nearby Costco. They apparently have 4 Optometrists so I didn't know exactly who would be examining me. Turns out I saw Dr Michelle Lewis. I found Dr Lewis engaging, personable, friendly and professional. She took plenty of time to answer my questions. I did not feel like I was "just another ho-hum patient". The eye center's staff were also very pleasant and friendly; always smiling and chatting. I won't wait another 5 years for my next appointment. I'll be back next year.

Everything!!!!! The service is awful, the communication is worse and I intend to let anyone I know…read more It was a complete waste of my time. I'm livid!

Yay for same day appointments. That being said I don't have the most confidence in the eye exam. He…read moreseemed more enthused to sell me a retina photo than to make sure the contact prescription was correct. I actually drove back a half hour later since it was the first eye appointment in over two decades of annual appointments that didn't feel right. He ended up changing the prescription by 0.25 on one eye. I think I'll find an MD eye exam next time around.

From the owner: Formerly Badger Optical Grafton. At Shopko Optical of Grafton, WI, we put our patients first and…read morestrive not only to care for your eyes, but for your general wellbeing. Located at 1210 12th Ave in Grafton, we make it our mission to always act in your best interest, and we succeed most when you feel valued and happy with the service you receive. We believe your eyecare should be rooted in trust, and that the best eyecare is personalized and comprehensive.

Great service!! And probably the only receptionist desk with an iMac on it. Very cool.read more

Dr. Does not communicate with patients or guardians. Staff seems unhappy and not properly trained…read more Are not up front with insurance policies.

I got a notice that they don't accept insurance anymore. Then my Mom missed her appointment and…read morethey charged $55 dollars for the missed appointment. If that is their policy, that is fine, but I will choose to go somewhere else. I've had other issues with the office, not being completely upfront about charges.

The eye Drs at lakeshore eye professionals are bar none. 3 of my children have been treated for…read morelazy eye with Dr Jay and Dr German. They communicate clearly what they are doing at all times and make the eye exam an easy process. My youngest child in glasses was only 4 when he began treatment and with his special needs with adhd and his anxiety they worked well with him. Over the years we have seen Dr German for continued care and he is patient and very calm in his practice. The once 4 year old is now 15 and we will continue care as long as our eyes need it. One of my children needed to see a retina specialist and the office worked with us to get her scheduled at that office. With insurance changes we have gone sporadically to other optometrists and ophthalmologists but the care we received elsewhere just doesn't compare to lakeshore. Check out their website for credentials and more info about each dr that practices here. We have put our eye care trust in the physicians here and hope others will do so as well.

From the owner: Lakeshore Eye Care Professionals offers the latest in medical and surgical eye care including…read moreblade-free iLASIK, small incision cataract surgery with multi-focal and toric premium lens implants, glaucoma evaluation and treatment, diabetic eye care, dry eye treatment, contact lens fitting and much more. Dr. Martha Jay is one of the most experienced blade-free LASIK surgeons in the Milwaukee area. She and Dr. Josephine-Liezl Cueto offer small incision cataract surgery. Our optometrist is Dr. Mark German who specializes in general eye care and hard-to-fit contact lens patients. Call for your free, no-pressure LASIK screening exam or for a complete eye examination. See our web site at www.lakeshorevision.com for a frequently updated Eye Care Blog.

My family has been with Dr Walters for nearly 30 years! He and his staff are caring and…read moreprofessional and are willing to go the distance to help you get the best vision possible!

Overall a very bad experience and I'm thankful I've found quality care elsewhere. The reasons for…read moremy 1 star rating are as follows: Dr. Walters misdiagnosed me, is illegally withholding medical records, thinks 8 weeks is a legitimate time frame to return phone calls, and is overall very rude and unprofessional. It is my assumption he is withholding my medical records and the office notes because they are incomplete and substantiate my claim of a misdiagnosis. Not only is withholding my medical records a HIPAA violation, it's not representative of a legitimate medical practice. I have made several requests both verbally and in writing for my records AND THE NOTES. If my Medicare and HIPPA violation complaints don't get their attention, perhaps a subpoena will. Dr Walters claims his standard time frame of 8 weeks to return phone calls is completely reasonable. This is absolutely absurd. Not only have I worked at several reputable medical practices, but I often have to reach out to various medical practices regarding myself, children, and wife. I have yet to come across anywhere else that its not SOP to return phone calls within 24 hours on a business day. At most legitimate medical practices 24-48 hours is the standard. When I dared to very nicely bring these issues to Dr Walters attention, he told me that I should be nicer to people who have "carried" me. I asked him what he meant by this statement and he did not care to elaborate. These items I spoke to him in a completely flat and emotionless tone. I still don't know what he meant by "carried you" since he hasn't even done the bare minimum, yet the billing system seems to always be working just fine. Finally, the parking lot, waiting area, reception area, bathrooms, and diagnostic area, were ALL very dirty and unkept. I'm sure if you have simple needs for something like near or far sighted correction, and you are willing to put up with the above, then go ahead and take your chances. Otherwise if you have low vision I strongly recommend you avoid this place for your own health and safety.

Worked here and they will tell you anything to get your money and business. They borrow money from…read morePeter to pay Paul. They will tell you two weeks for glasses and will take two months even 3 knowing that they have full intentions when they take your business. I wouldn't recommend they at all there 13$ and hour isn't worth it they post 15$ and hour now to just get people in there doors they don't do background checks so they hire anyone they can because they know there company is ONE OF THE LOWEST. They have Jude Lie for them to everyone on daily basis. There checks bounce every time it's time for payday so there's no telling if you can even cash your check in the day they issue it over all one of the worst places I've worked In My life and expect you to be there on there time when they offer 13$ a hour save yourself the time and AVOID THIS PLACE FOR BUSINESS AND WORK every good worker they had they lost them because of there actions and the way they treat there employees.

The pits of the universe. First they quoted the wrong price so I had to go back and pay more…read more Then I waited over a month just to find out, after I had to call them, that the crummy lab they use can't grind a simple pair of lenses and they have to send them out and I would have to wait even longer. Over a month for lenses????????????? NO WAY I said. I did not want the lens for the Hubble telescope,, I wanted simple eyeglass lenses. And you think they could have been a little proactive in updating me????? NO,,, when I called she said "Oh,, I have a note here saying that they have to send them out". If the place Herslof sends them out to has to send them to another place, I would have to guess that they are all rookies. Stay away form these guys.... they are TERRIBLE!!!!!

At a different eye place the lenses of the glasses I ordered were made wrong once delaying shipping…read moreand then on the day I received them they were wrong. It took 14 days to get them and would take another 7-10 days to get them redone. I cancelled the order on Tuesday having lost confidence in the lens manufacturer. I have just had my fourth eye surgery a corneal transplant and my glasses being correct is super important after all I have gone through. I went to Family Vision Center to see the selection of frames they had. They had a great selection of a variety of different shapes. I went the same day I cancelled the others. I did not realize they see people by appointment (COVID). They did not have people scheduled that day apparently. Even though they weren't seeing people that day they gladly helped me find a frame I liked. The previous place had to cancel the order in the system and have it cleared before they could place my order under the new insurance. There were issues getting this accomplished and they spoke with my insurance company five times to get the order through for me. They were friendly, professional and willing to help me get this done so I could get my new glasses. I can't express enough how pleased I am with this business.

The worst customer service I have ever experienced. The front desk refused to release information…read morefrom my past exams due to an unexplainable "policy". Mind you this was told to me AFTER I was on hold for 5 minutes as the receptionist looked up my request! After being a patient for over 10 years, I won't be back. Too bad as I have always had a good relationship with Dr. Orvis; if only she had a honest and caring staff.