Marcus is wonderful. He solved a problem that I had been on the phone with att internet support for…read more1.5 hours could not. He was most patient and kind. A wonderful upgrade to this Lakeway store.

Lady with long brown hair wouldn't help me (9/22/2025 at 1:45 pm) and told me I can not buy phones…read morewith an upgrade/trade-in at AT&T reseller stores and instead I have to call customer service and do my upgrade and trade in on the phone or a corporate owned store. Is that real? Seems crazy that resellers can't sell phones. Either you really can't buy phones at this location or she didn't want to help me because I had some dirt/grease on my face and was sweaty. I surely didn't look like I could afford a phone to her or at least didn't look Lakeway wealthy. I had a flat tire on my way to the store and had to replace the tire---hence some grease on my forehead and nose and sweat on my shirt. Whatever the reason, I'll never visit this store again for my iPhones and iPads.

I am a heavy communications user. I use Apple for telephone, data and computer tasks. This team…read moreis great. Fast service, good value. Use these great people

Super Fast, Friendly and Priced right. Did the work on my phone quickly while I waited. Highly…read moreRecommend!!!

This store, and especially Ciso, is great!…read more AT&T got on my last nerve, so I bought a universally unlocked phone, shopped around for the best deal on service for it, and Verizon won. I tried to activate it online, but since I didn't have a Verizon number, I couldn't sign up for an account. My heart sank, thinking, "Oh, great. I'm going to have to go sit in the phone store for two hours while they do it for me.". After many trips to the AT&T store over my twelve or thirteen years with them, they had me trained to expect the worst. But no! I was in and out in about thirty minutes! Amazing! Ciso greeted me when I walked in and proceeded to get my number ported in no time, even saving me some money by letting me know Verizon would waive the activation fee if I bought an accessory, so I got a great quality extra charger essentially for free! He even let me know about an iPhone they had for cheaper than the phone I'd just bought, but when I realized I'd have to learn a new operating system (I'm used to Android, and am approaching old fart status, so don't much like change), I passed on his offer and he dropped it immediately! None of the hard sell crap I always dreaded at AT&T! I LOVE THAT! Time will tell if I'll like Verizon's cell service, but if it's half as good as Cisco's, I'll be PLENTY happy.

Twenty employees standing around and none of them helpful. Even though this is a corporate store,…read morethe person I dealt with was most interested in selling me something I didn't need rather than getting my service connected. Better off switching to better deal.

In times where of us hate our wireless carriers and interacting with them, this T-Mobile store is…read morelike an Oasis. I actually enjoy talking to these guys, especially Alan, who was incredibly helpful in getting us switched to T-Mobile and set my family up with new iPhones. They are super friendly, and will do whatever it takes to help you. We are lucky to have this store in our area.

When I first signed up, I was promised a $200 Visa gift card that I could use however I wanted.I…read morewas then told 14 weeks to receive it I waited patiently and when the 14 weeks passed nothing arrived. Customer service multiple time and was repeatedly told I will receive an email with information about when the 200 dark card Visa will be sent to me. That email never came. Later, When I followed up again, I was told another lie the offer had expired this made no sense because I've been calling regularly following their instructions the entire time. Then I was told they would only give me a $100 instead of the promise 200. At that point, I felt misled. I had twitch my internet service based on their promotion,. After escalating the issue and putting it a lot of time and effort, Given the full 200. Customer should not have to chase down a company for months just to receive a promotion they were promised upfront! They tried to scan a 70-year-old woman like me and I will not put up with it this is senior citizen abuse. I don't trust them anymore even though I have my internet with them I don't trust them. It takes a long time to even get someone to answer the phones these days you have to call particular times good luck with that. So I do not recommend this business they're shady by the way if you want $5 off a month you have to give them your debit card from your bank that's correct from your bank.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

They went above and beyond. 10 out of 10. The sbis where you go when you want a real problem…read moresolved.

I purchased a dash cam with a rear camera as a way to make myself feel safer out in Austin traffic…read more Apparently people just like to run into the back of my car, because it's happened 3 times in the last few years. (For the record, none of these wrecks have been my fault!) I figure a dash cam might be of some value when dealing with the insurance companies. After calling around, I found that Best Buy has the best installation prices for front and rear cameras. Very pleased with the ease of getting the appointment, having the work done, and the lifetime installation warranty. Chris Lopez did a great job, and he was a very patient with all my questions. I definitely recommend this location for your installation needs.

Bummer. This was a miss for me. When I walked in, I was greeted. I was asked if I needed help in an…read morearea. I said yes actually, I need help with the printers. He said he would send someone there. I waited for a while looked over the different printers. Honestly I don't need anything fancy. I just every so often need to print emails or documents around tax season. While I was waiting, I thought I would look at the ink that the printers that I was interested in. Get an idea of the pricing. Basically the whole wall was out of stock. And 2 of the printers I liked didn't have any ink. I didn't even see a tag where they would have been. I don't know if ink comes with the printer when you buy. But since I didn't have any help, and there were no ink cartridges to buy anyway. I didn't see the point to stay. I guess I will check another store.

This is NOT A VERIZON STORE. Be Warned…read more They are allowed to use the image and likeness of a Verizon store, without the proper training and know how. They do not know the answers to questions, misled me down incorrect advising into something I didn't want to be in. Thomas told me that my refund would be processed in 2-3 billing cycles, when I paid on a credit card for taxes and fees, these people don't know what they're talking about, are incredibly unprofessional and had me on hold for 10 minutes while they mocked me verbally thinking the phone was MUTED. Go to a real Verizon store in the Galeria.

We went to the Lakeway location yesterday, around 5:00 (ish). We waited about 30 mins', which was…read moreno problem, a few ahead of us. The wait was worth it, as we got James to help us. He helped me choose an apple 16 phone, screen protector and case. He was extremely knowledgeable, (in all areas), kind and patient. He worked til gone 7:00 (closing) with NO sign of frustration at my many, naive questions., as a 1st time IPhone user. Not once did I feel that I annoyed him...even though I'm sure I did. An outstanding young man for sure. Thank you again James. Debbie G.

They are criminals. They rolled in a new line without my consent and probably pocketed a free phone…read morewith that add on but wait there is more. They rolled in Advanced protection on 2 of my 4 #'s.

I went to upgrade my phone. I very specifically stated that I did not want my monthly plan to…read morechange. We finished the order and upon leaving the store I received a text stating that I had just signed up for Next Up. The clerk never asked me if I wanted Next Up and if he had I would have said no. I walked back into the store to question it and was told I would have to wait to receive the phone before I could cancel it. Later I realized the clerk had also signed me up for insurance protection which we had not discussed and he must have also changed my plan as the base rate was increasing $12 a month. The guy flat out lied and committed fraud.

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!

Seth provided great and super quick service at a reasonable cost! Should I need a phone or tablet…read morerepair in the future, I will not hesitate to call him.