I HIGHLY recommend Winnie Couture for your bridal gown!!!! All the wonderful reviews about Jessica are true! she's a true professional and you can tell that she truly enjoys what she does and she's very good at it. After purchasing my bridal gown, I walked away feeling like I was floating, all smiles and I don't have a single regret. Prior to my visit I shared my preferences and I'm happy to say that when I walked in Jessica had already pulled a lot of dresses for me to choose from. What I think I enjoyed most about working with Jessica is that she listened to me, gave sincere suggestions and provided honest feedback instead of pushing what she thought would be best OR just agreeing with me. End the end, I said YES TO THE DRESS and chose what I consider to be one of the most beautiful gowns I've tried on and I knew instantly it was the one. Jessica, thank you for making this a wonderful experience for me! read more

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Just a note here - we scheduled an appt for this location in old town area of Chicago. We got a message confirming and everything. Then, we got a message at about 2:20 - which I assumed was our reminder and I didn't open it. Then we walked to the shop and it was closed!!! I then opened the reminder and it said we were already 20 mins late and would be charged $75 for the missed appt. My friend called them immediately and we found that they had temporarily closed the Chicago store and were routing appointments to the NORTH CAROLINA store. This is why they thought we were late. Once we realized the issue - the woman on the phone was very apologetic and explained that the appts were getting rerouted but that it was a mistake on their end and they were very sorry. They refunded the fee. I am appreciative of this - but they really should have something to keep us from booking somewhere that isn't open. We wasted three hours of travel time and prep on a busy day. Boo. I'm sure the dresses are pretty though - that and the easy fix and apology upped the rating. read more

Stay clear!! Horrible customer service after the store majorly messed up my customized dress!! I was confirmed that certain customizations (including nude dying pads, changing mesh underlay to nude, and hemmed to the length of my heels) could be done to my gown at the time of purchase and over email in the days after. Therefore, I went ahead and waited the 6 months to receive my gown, only to pick up a gown with no customizations done (with 3 months before the big day!). The one that really hurt and my tailor said was not an easy fix is the top mesh was in the wrong color. The now manager told me it was the previous stylist's mistake as it wasn't possible to do that customization. Was stuck with a dress I didn't feel was the right. They tried to tell me we actually got exactly what I paid for and at least didn't get charged additional for customizations!! (but I may have cancelled my order if I knew these couldn't be done with such a short time frame until the wedding) No refund, no return, and they ghosted me for over 3 weeks. Just a lot of $$$ lost. I had to buy a last-minute wedding dress off the shelf due to this "high-end, customizable" shop's mistakes. I've now been repeatedly put on the backburner with no reasonable resolution or accountability on their end. Very disrespectful considering the price point, their business model, and the sensitivity of this aspect of our wedding. read more

Jessica was absolutely sensational. My mom and I visited here after 4 other boutiques, and it was by far the best experience. Jessica was so welcoming, patient, and helped me find the perfect dress for my wedding. It was Covid-safe, but still a personal and memorable experience. I wouldn't recommend any other bridal boutique but Winne Couture. Absolutely the best from beginning to end. read more

Winnie Couture - A quick glance at the stunning boutique - Bridal Near Me - Chicago, Illinois

Wowza what a bad experience. My fiancée went to this store based on the reviews and found the perfect dress that she absolutely fell in love with. The experience was stellar and she came away very happy. Most of the reviews you will read here are based on this point of sale experience. Things changed drastically when it came time for pick-up a month later. The final dress was not built correctly and did not fit. The sales associate, who made it very clear she did not want to be there, told her it needed to be tailored to open up half an inch, and that any tailor can do this. However Winnie Couture wouldn't own the mistake, so we would have to get it fixed ourselves. She then made us sign a waiver saying we were happy with the dress to be able to take it out of the store to get it assessed by a tailor. (By the way, they gaslit us through the entire process to make us believe any mistake was our fault and not theirs, thus justifying their lack of ownership. This is a theme you will notice in the other post-pickup reviews here, which I wish we had paid attention to before purchase.) Well the tailor that Winnie Couture recommended told her she needed to buy a new dress because there was no way this dress could be repaired, and the sales associate had straight up lied. This is 2 weeks before our wedding so that's not easy. That tailor is now doing whatever they can to build a new dress out of the cloth because Winnie Couture's work can't be salvaged! We know this is not a one-off incident because while we were at the store for her pickup, there was another bride-to-be also trying on her new dress and Winnie Couture had made it too short. We watched in horror as they refused to own their mistake and told her she'd just need to wear it without shoes on her wedding day. Please please read the other post-pickup reviews here, this is a store that does NOT stand behind its work and will find a way to screw you. Don't let them ruin your big day. This level of service and complete lack of pride in workmanship is barely acceptable at a dollar store, let alone a wedding dress boutique. Edit: "Bridal S" posted a reply to my review saying they "would love to talk with [me] further" We called them and they said a manager would call back immediately. Did not receive any call. We've tried calling back multiple times since then and now nobody answers ‍ read more

This review is for a customized gown and the customer service I received. I'm sure if I did not have my dress customized I wouldn't have had such an issue. If you like a dress here buy as is.... never would I thought I would have to buy another dress since mine is so bad. I went into Winnie after walking by and seeing pretty dresses in the window. I made an apt and loved a dress that had long sleeves. I asked if the dress could be made off the shoulder and in a different color. The consultant said they could do anything and said it would be beautiful. So I asked for the customization and paid my first payment on the gown. The dress came in two different colors! And then the sleeves were short and the dress was so ill fitting. The old consultant was no longer working there so I was working with a new one. When I mentioned the color the consultant got upset and said that's the way I wanted it (why would I order the dress in two different colors!) then when I tried to explain to her she got very rude with me and acted like it's my fault. Then when I asked about the sleeves she said they measured them right I just need alterations and would get back to me on how to fix the color.... well days go by I never heard from her. I then contacted corporate and when she found out I did she got upset with me. I took the dress to alterations and the first thing the guy said was wow this is a difficult dress I'm surprised they made this.... he's like I don't wanna touch this dress till least get new sleeves. Well I had to argue till I got new sleeves and told the salon my disappointment and they acted like they didn't care. Since I've been taking the dress to alterations and have been doing the best to get the dress to fit properly after several tries, 1k$ later and the big day only around the corner I gave up. The dress looks awful. I wish the salon would have explained this dress wouldn't look right customized and pushed me to another gown. Now 4k$ later... I have a dress I can't wear and was forced to buy a new gown. Horrible customer service and how they handled this unwilling to help me. I wish they would replace the dress/give me credit to a new one or some money back or something! read more

I used to have a glowing post of this bridal dress store but I took it down. I bought my dress here in 2018, and was amazed by the collection of gowns that they had. They also sold me on the notion that since it was custom-made to my dimensions, I would not need alterations. I was naive and believed this. Come May 2019 (wedding was in July), I picked up my dress and put it on. Something just did not feel right - I felt that the bodice was suffocating me, but I had lost 8 pounds since so there was no way this was due to weight gain. I looked at the photos my friend took of me and saw that the bodice was too short, and therefore what was my "waist" height level was then slightly below my rib cage. I went back to Winnie couture and my consultants (Michelle and Carly) called HQ to understand what they could do to resolve this. Luckily HQ said they would remake the entire bodice for me, but it would take some time for it to arrive from China. While we were re-measuring me for the new bodice, the original dimensions were off by 2 inches for my armpit-to-armpit length, and the bodice was also off in my shoulder-to-navel by 1.5 inches (I can remember the details because it was fairly harrowing). This explains why the original bodice didn't fit me - the first measurement was just completely off. The consultants NEVER once acknowledged this. As much as this was frustrating, this is where the experience started to go downhill for me. There was no news on when the new bodice would arrive, and since it was getting close to my wedding date, I called the stores to check in on updates. I was told to be grateful that they were even doing this for me, although it was clearly the store's fault for overpromising on custom-made dresses and then inaccurately taking down measurements! When I told them I was worried as it was getting close to 6 weeks out from my wedding, and we couldn't even start on alterations, I got told off on the phone as well that these aren't concerns. Talk about gaslighting and not owning up to mistakes! All these while, I had to coordinate with the alterations to change my appointments and see if they could still take me in. And so when the bodice arrived, my best friend came along to take photos and notes just in case something went wrong again - Michelle rudely told her "please remember what appointment this is. You are just here for a pickup". The tone had clearly soured over the last two months - no - you do not take it out on customers (brides OR bridesmaids). When I took the bodice for the alterations and we then realized that the 3-point bustle was uneven. The store did not want to pay for this, because they said I signed a contract saying everything was okay. So just FYI to future brides - document and photograph every single detail when you go pick up your dresses. I am sad to say this but try not to let your emotions of picking up the dress take over completely because it becomes your "fault" for not noticing things they mess up. Did I love my dress at the end of the day after fixing all these mistakes that I discovered on my own (which again, the store's marketing gimmick says customization saves you headache)? YES I did love my final dress - thanks to HQ, and to the kind ladies who did my alterations for saving the day and being my therapist! But do I think there is a risk of buying wedding gowns from Winnie? YES. Also sadly when I went for my final alteration fitting, I met another bride who cried to me, because her dress was not what she ordered at all from Winnie. It was the same Hollie gown as mine, but the tulle felt much cheaper and similarly, her dress size was off! She ended up buying another dress. I am not making any of this up. If you want to judge a store you should look at reviews post-pickup. The reviews here are mostly posted after point of sale because they asked us to do it, so do be wary. read more

Michelle was awesome, her and the other girls took such good care of us. My mother was a little nervous going to a bridal shop with couture in the name and she felt completely comfortable. The whole experience was made so special by them. If you have a $2,500-4,000 budget, make this one of your stops! read more

Winnie Couture - I said YES at Winnie Couture! They made it such a special experience. Highly recommend. - Bridal Near Me - Chicago, Illinois

I want to preface this review with my experience dress shopping with Deja in August 2019 was so much fun, helpful and positive. She was absolutely great! Unfortunately, now that I'm finally close to my wedding date, I have just returned from my 2nd fitting where the seamstress said I need to shorten the hem of my dress. When she first mentioned it at the initial fitting, I said 'no I don't need that as the bridal shop did a custom hem', but once the dress was taken in to fit me properly, I realized she was correct. My hem was too long. So, I called Winnie and spoke with the manager, Emma. I explained to her that despite the "custom length" I paid for, I now have to pay again in alterations to get the hem shortened. Her response was: 1. "You signed off on the dress when it arrived at the shop, so we're not responsible anymore" Correct, your "get out of jail free" card is true. However, I am not the professional here. I trusted that I was measured properly and I trusted that I would be assessed by the professionals in store while I was busy holding the dress up on my body since it hadn't been altered yet to fit my frame. 2. "We usually add a little extra hem in case you change your mind about your shoes" NO - I was told when I purchased this dress that the magic of buying at Winnie means I would save money at alterations because the bustle and the hem would be taken care of. If that is not the case, please inform your associates to not sell brides into this fantasy lie. read more

The dress was AMAZING! I left a review a year ago about my great experience at the store, but now I'm leaving a review on the dress itself! It fit like a glove and I did not have to alter in any way! It was so comfortable and I absolutely loved how the photos turned out! Thank you for such a great experience and such a good quality dress! read more

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Oh my goodness these people are miracle workers!! They were my second shop that I checked out to find my perfect wedding dress, and I'm SO glad I decided to go visit another store after I was convinced I had found the one at my first shop. The woman helping me during my consultation was so knowledgeable and such a good listener about what I wanted in a gown, I knew immediately I was in good hands. I brought about 6 women with me, including my mom, and we had such a good time trying different styles and seeing what else was out there as we made our way through the shops expansive collection. At one point, I couldn't get over how much I loved the top from one dress and the bottom from another, and the consultant let me know that we could actually combine the two dresses! It all turned out better than I could have ever imagined. The gown was PERFECT! It even ended up being ready about a month before they told me it would be (still with more than enough time for mild alterations). If you want to feel like a celebrity from start to finish, and not stress about lack of inventory or timeliness/responsiveness, this is the shop for you! Everyone I communicated or worked with was great, and they do such a good job of helping me understand all my options while still helping you stay focused and not overwhelmed at the same time. Love this shop! read more

Jessica was a great stylist to work with! She really made the process enjoyable and understands quickly what you are looking for. I was down to two dresses and ended up choosing one from a different place but I highly recommend this shop! It's gorgeous inside, and has tons of stunning dresses to choose for. Jessica also stayed within my budget and even printed an invoice so I would know what to anticipate based on rushing fees (since I am shopping late) and was extremely friendly. Definitely check Winnie Couture out! read more

I found my perfect dress here and matching a accessories! The staff was so nice and made me really comfortable. They were also really accommodating when so brought a large group lol! read more

Beautiful shop, amazing staff and stylists, and of course beautiful gowns. My experience at Winnie was 5-star, the stylists and staff are so sweet and accommodating. I worked with Karalyn (Kara) who is energetic (even at the end of her day), bright and so nice! I believe the manager is named Michelle, and she was also so kind and helpful. You will enjoy the friendly beautiful faces, complementary champagne and gorgeous shop. All of my friends and family had a great experience. I wanted custom work done and Winnie was able to make the changes and do a rush order. Karalyn was able to accommodate a second appointment so my family could be a part of my dress search, and was even able to make a change when I decided to purchase a different dress at the second appointment. The dresses look stunning in person and the accessories are also beautiful and unique. Don't miss out on an appointment at Winnie and ask for Karalyn, she's amazing! Winnie Bridal and Karalyn made all my Bridal dreams come true! read more

Overall great experience! I was looking for a very specific style dress, and had not been able to find it at any other bridal shops! The staff are super nice and friendly, and took the time to listen. I did end up buying my dress here, and it was beautiful! They also have a gown preservation company they work with, who will clean, fix, and preserve your dress after the wedding, and was a very easy process! The only thing I would have changed, were the custom alterations I had added on when I bought the dress. The hem had to be let out (even w/recommended max 2.5 inch heels) and the bustle also had to be lowered - so I had to pay for both of these alterations again. I also think it slightly hindered the overall torso alterations I might have been able to do. Would still highly recommend - dresses are excellent quality! read more

Winnie Couture was the 8th and final bridal store I went to. Having already tried on so many dresses without much success, I wasn't expecting much when I came in but I'm so glad I stopped by. Michelle and Carly are both super friendly and easy to work with. I really appreciated how accommodating and understanding they are. Unlike many other bridal stores, Winnie Couture can do customizations in-house, which I really liked because I could create the specific style I wanted without the risk of ruining the dress. I wanted to get several alterations done to my dress and Michelle was super supportive and helpful throughout the process. I decided to get additional alterations after ordering my dress and Michelle worked hard to make it happen, even calling the alterations store to make sure my alterations would be possible. I can't wait to see all of it come together! I also bought some of my accessories here. I liked that they offered unique styles because a lot of the other bridal stores in Chicago just carry the same designers. Overall, I had a wonderful experience here and highly recommend Winnie Couture! read more

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The most INCREDIBLE bridal boutique. My party and I were so taken care of by Michelle and I found the wedding dress of my dreams. They were so accommodating, listened with intent as to what I was trying to find, and were so sweet to me. They have a wide variety of styles and do their very best and fully make each visit unique and memorable. Thank you so much for such an amazing experience. read more

Winnie was the 6th bridal shop I visited. It was a last minute appointment because I had heard of their labor day sale and I couldn't pass it up. Deja was my amazing consultant, but it also felt like a group effort. All the ladies in the shop were helping out. I loved almost every dress I tried on BUT then...I tried on THE ONE. Felt like butter on my skin and it finally made me have "the feeling" I was waiting to have at all the other shops I went. Deja dolled me up with some beautiful veils and I was done. Thank you to the ladies at Winnie that made this such a special moment for me. Had to cancel my last 4 appointments in September because I SAID YES! read more

Winnie Couture - Bridal Near Me - Chicago, Illinois

Winnie Couture is amazing! I stopped in with my MOH on a lunch break to try on a few dresses. After describing my style and the look I was going for Carly pulled a few dresses for me to try. The first one I tried on, i knew it was the one! I was not even planning to buy my dress yet as we haven't even picked a date or venue. But I scheduled another appointment along with appointments at several other bridal boutiques and ended up buying the very first dress I tried on at Winnie. Not only is the service fantastic, the dresses are quality! Very well made and this is coming from aomeone who worked at Gucci for several years. Do plan for it to take a while. I think they told be 8 months until I get my dress. Make sure you put this on your list of bridal boutiques! read more

**Long review ahead** Just picked up my dress and I could not be happier! Carly was my bridal consultant from start to finish and has been a delight to work with! Winnie Couture was my first stop for wedding dress shopping and I fell in love with a dress within the first few tries. I thought I was at least going to shop around, but I was too impatient and just loved the dresses, the beautiful store, and people. The dress I picked had everything I wanted except for the neck line, but no worries because Winnie Couture is able to customize within reason. I even had the dress custom sized instead of ordering a generic size because too lazy to go to another store to alter. I appreciated that Carly told me it would probably be more expensive to have them custom size the dress instead of going to a alterations shop. My impatient self rather have them size the dress correctly the first time instead of me having to do it later. The store is gorgeous and has multiple fitting rooms and couches for the bride and bridal party. They will respect your budget and even give you a form to fill out in the beginning so they know what to expect. I never felt pressured to buy a dress right away. Carly and the rest of the team were always kind and attentive. Check them out! read more

I went to so many places and I'm extremely grateful I found Winnie Couture. They were able to take all of the pieces I loved throughout the whole wedding dress shopping experience and custom produce a dress that is just perfect! They are so flexible and helpful - it was such a refreshing experience. Highly recommend shopping here!! I am so excited for my wedding and saying 'yes to the dress' was easy with this awesome team. read more

If you are looking for a great bridal shopping experience, look no further then Winnie Couture in Old Town. On our mission to finding the dress that would ultimately get the "Yes" we ended up at this beautifully decorated boutique by mere accident. From the minute we walked in the front door where we were so warmly welcomed to come in from the cold and look around to sipping champagne less than 2 hours later, we just can't say enough about Winnie Couture and Carly and Michelle! We walked out feeling so much more than satisfied, we felt like we became part of the Winnie family. We are excited to see the finished product and look forward to our continued relationship with Carly and Michelle. Thank you for everything! read more

Winnie Couture blew me away! I had such a great experience shopping for my wedding gown from the moment I walked in. Karalyn was professional, friendly, and caring! She really listened to everything I had to say and really understood my vision. Ultimately, she picked the dress of my dreams and I owe it all to her and her team for making me feel absolutely magical when I said YES to the dress! Winnie Couture truly has gowns that will make your dreams come true and I couldn't be happier with my purchase. read more

Michelle was awesome and super friendly! Also, she knew right away the style of dress I was looking for. Highly recommend this store!

Winnie was my fourth stop in my wedding gown search. I was overwhelmed, or should I say underwhelmed, at the places I went to. I had a vision going in each time and the places didn't seem to be able to take in what I was trying to get across. I went to Winnie without too high of expectations but they totally blew me away. The shop is beautiful and so bright and welcoming. The two consultants were both extremely helpful and considerate. I felt like Julia Roberts in Pretty Woman when she gets spoiled shopping, minus the hooker thing. Anyway, I had a handful of dresses pulled but after the second one, I was done! The search was over. I was even able to pull a train off another dress to put with my gown. I AM THRILLED. Now just six months until I get it in... read more

Winnie Couture exceeded my expectations!!!! The customer service was phenomenal. I had the pleasure of working with Jessica and she was amazing. She helped me design my custom Winnie gown and was very patient every step of the way. She also was vey helpful even after my appointment, she was able to answer my questions and send me pictures, videos, and swatches of my material. You definitely won't be disappointed shopping at Winnie, I'm so happy that I'm going to be a Winnie bride!!! read more

Went with my sister to try on dresses! Our stylist was great and pulled our favorite dress! I think my sister may buy it. Dress prices were around $3k and quality was decent! read more

Despite all the good reviews on this site, I didn't have the best experience. My sister purchased a dress from here and thought it was "the one." When she was trying on, the "try on" dress was smaller than her actual size. The lady helping us made it sound as though her ordered size would look a lot better, but when we picked it up, it looked worse! We tried to negotiate, but they weren't willing to make us happy. And on top of all that there were hidden fees we were unaware of. I would recommend going elsewhere for your bridal dresses. read more

Amazing experience! After visiting 5 bridal stores, I FINALLY found my perfect dress at Winnie Couture. Your appointment includes a private shopping experience in the entire salon. The space is beautiful- a chic seating area, ample mirrors and bubbly for your entourage. I loved that I was able to freely roam the racks and try on as many dresses as I wanted. They have racks of gorgeous dresses and carry a range of styles and cuts, mostly above $2,200. I can't say enough nice things about Ana and her team. I felt zero pressure and completely comfortable as Ana patiently helped me try on (and re-try on) multiple styles. I fell in love with a few dresses and, even after making a purchase, Ana let me come back a few days later to try on a few dresses again and make sure I felt 100% happy with my choice. I can't say enough great things about this salon. Thank you Ana and Michelle! read more

Michelle was absolutely amazing! We had the salon to ourselves, and she was so patient with me helping me figure out the dress I was envisioning! I can't praise her enough, it was my first time dress shopping and she made it an absolute dream! read more

I highly recommend Winnie Couture! Their bridal gowns are so beautiful and elegant. The staff went above and beyond with their service during each visit. My mom and I were greeted with champagne by Ana and Carly. Ana was very attentive to what I was looking for and after trying on a few gowns I found the ONE. Ana followed up with me throughout the process up until days before the wedding!I got so many compliments on my gown and I felt so beautiful in it! . I definitely won't forget my experience at Winnie Couture! read more

Amazing service - especially Karalyn! She made sure everything I wanted to try on was in stock and she was so warm and inviting during the dress shopping process!! I got my dream dress and they even worked through every concern of mine and suggested alterations to create the perfect look! read more

This is my first review ever, but it is much deserved. Deja helped me find the dress of my dreams. I came in almost defeated by other salons. Deja immediately made me feel confident! I found the most perfect dress! I am so happy with my experience here! It will forever be treasured! THANK YOU, DEJA AND TEAM!!! read more

My experience at Winnie Couture Chicago absolutely blew my expectations out of the water! I worked with Michelle, who reached out and scheduled time to talk with me and understand what I was looking for more than once before my appointment. I had visited one other shop prior to Winnie that day, and I can't stress enough how above and beyond Michelle and the other girls went to make sure our time there was perfect. No one else can compete! Not to mention, all of the dresses are stunning - there is a lot to choose from, and you cannot make the wrong choice. Walking in, the shop is perfection - any feeling of being overwhelmed by choices is non-existent due to Michelle and the girls guidance. I found my dress during the first visit full of champagne and laughs, but didn't pull the trigger. Michelle was patient with me and let me come back twice to show my MOH and again to reveal my choice to my mom and mother-in-law. There were a few small things I wanted to tweak and Michelle helped me design custom elements that will make my dress the only one of it's kind. Now I can't wait for it to come in! Pick Winnie, you won't regret it! :) read more

I want to give five starts to Winnie Couture. My sister and I had a great experience! We love the chic decor, the beautiful dresses and the amazing service. Anna was lovely! She was very sweet, helpful and knowledgeable. She definitely made our experience unforgettable. We highly recommend this place for elegant wedding dresses. read more

Although I didn't get my dress here, I had to write and brag about the customer service we received from Karalyn. She not only stayed late to show me dresses, she also explained how the dresses could be modified to fit my vision. I can't say enough about how grateful I am to her for taking her time with us. The dresses at Winnie were gorgeous, too. If you're considering a visit to the store, ask for Karalyn -- you will not be disappointed! read more

Winnie Couture was the most wonderful experience!! Additionally - Karalyn is the best . She made the whole experience about you, while adding her genuine personal touch!!! I felt like the most beautiful bride and it was not even my wedding day!!!! I love Winnie and hope more brides get to experience what I did! #TeamWinnie #TeamKaralyn!!!!!! read more

Came in to look for my sisters wedding dress and had an incredible experience! It was her first time trying on dresses and it couldn't have gone better Karalyn helped us and was fabulous. Was very helpful and had great knowledge and great advice. They have a great selections of dresses and veils. Also had earrings and other accessories to try on. Great dresses and great service! read more

I did not end up purchasing my dress here BUT I cannot say enough wonderful things about this place. The girls that work here are truly the most helpful I had met during my entire dress shopping process. Michelle called me before my first appointment to step through their online closet (you can choose the dresses you want to try on online and they pull them for you so you can start right away - how cool!) She answered all my questions and was SO patient. They are really IN the process with you, they know the dresses so WELL. It's such a cute shop AND all of the dresses you see online are there. It's amazing. The dresses are priced RIGHT!! A ~$3k dress truly looks like a $10k dress. Seriously, check this place out. It is worth your time. read more

Literally this place is amazing! Went here as the third appointment (and final) of the first day of trying on wedding dresses and had no intention of buying anything. The staff was incredibly friendly and welcoming and sooooo knowledgeable. The possibilities are endless here and there is so much you can customize or add or do to the gowns. I found my absolutely perfect fairytale gown here and it was the best experience I could have even imagined. read more