Amazing experience! They helped me a lot and were extremely nice. The selection of dresses they have is beautiful and it they have a wide selection. The prices were also very affordable for the quality of the dresses. read more

Had the best experience (and ended up buying my dress) at Jenny Yoo's Chicago showroom, with many thanks to my stylist, Sophia! She was incredibly kind and pulled the most perfect dresses for me -- definitely put her all into my appointment! I was surprised by SO many elegant, luxurious options to choose from. Jenny Yoo herself was visiting the show room the weekend I came in, and was wonderful to meet. She made me feel beautiful while in her designs. I ultimately ended up buying my wedding dress here and can't wait to wear it next summer. Highly recommend for anyone looking for a thoughtful and elevated bridal shopping experience! read more

Jenny Yoo - Bridal Near Me - Chicago, Illinois

Absolutely horrible quality, the worst bridesmaid dress I have ever worn . The fabric is the "luxe satin" which a ton of styles come in. I've never had a bridesmaid dress show wear to this extent considering it's a one time wear. In fact, the dress started to show snags before we even walked down the aisle (and I wouldn't even sit down on anything in my dress hours before the ceremony because it wrinkled so bad). Look elsewhere for dresses, this is a temu quality piece for $300. Now I can't even sell it for anything to make a few bucks back. read more

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I didn't end up getting my dress at Jenny Yoo (mostly due to a very modest budget/life-money changes), but they were so wonderful that I felt compelled to write a review. I worked with Caroline over two appointments, one of which was a trunk show, so Jenny herself was there, which was very cool. Caroline was the perfect hype woman without ever feeling pushy. She was so lovely, supportive, and game to pull new things based on feedback on the dresses I'd already tried on. She was super conscious of budget, friendly to my guests and me, and truly just brought the best vibes. I love the dress I landed on, but one of my only regrets is not being able to give Caroline the sale. read more

Emma was amazing - she picked out a dress for me to try on (my last one) and it was THE dress. She was so sweet and made the experience as perfect as it could be. Then she helped me pick my veil and was so accommodating - my Mom and I thought she was the best and truly am so thankful for her help!! read more

They delayed my order were a month late and then sent the wrong sizes after they supposedly set in quality control of a week, they were too short even though I paid extra for the added length read more

Avoid, so many better choices in Chicago. had an appointment yesterday, our salesperson told us at least 3 times that we only one hour, she was not at all helpful and when I asked if my daughter could see 2 more dresses she told us we were out of time. We then went to a nearby boutique which had incredible customer service and we purchased not one dress but two! we purchased the wedding dress and the rehearsal dress. I highly recommend you speak with your sales staff and reconsider your policies. sadly you lost a huge sale read more

I wish I could give them more than 5 stars. I came here with my best friend to shop for her wedding gown and was absolutely stunned by the service. Rachel made us feel like our appointment was the only thing she had to do all day. Incredibly receptive to ideas and what my friend was looking for. The establishment was pristine and the ambiance was great. 10/10 recommend at least checking out the gowns here. read more

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I had a great experience at Jenny Yoo and the designer was there which made it extra special. I'll say I'm quite sad though because I received my "made to order" dress and the zipper didn't work at all. I wouldn't zip up even with the help of all 3 girls that were doing my alterations before we even took it in. That being said they had to install a new zipper which cost me another $300. For the most expensive dress I'll ever buy I was really hoping all zippers should work I think they're just cheap as I've seen several reviews since my experience with the same issue. I got the Preston and the boning also collapsed during my wedding day so there was virtually no support during dinner and reception. Even though these dresses are "reasonable" for wedding dresses I would say they should do their job for 1 day, and unfortunately my dress did not. read more

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I got a bridesmaid dress from Jenny Yoo's Chicago location and was extremely frustrated with every step of the process. First of all, the sales associate told me the only way to guarantee that the dress would be ready in time (for a wedding in 5 months) was to pay an extra $50 for rush shipping. That's ridiculous to me for a non-custom bridesmaids dress. The actual process of ordering was annoying and there were multiple errors when I went into the online system to complete my order. It was difficult to get a hold of the associate to correct them, even though she told me I needed to place my order by 6pm that night or else the prices would increase (due to tariffs). When the dress did finally arrive, the sizing was totally off - it didn't match the size chart, which I had ordered based on. I sent photos to the sales associate showing the dress's actual measurements being multiple inches off from the size chart, and she refused to provide any partial refunds or other accommodations. I ended up paying almost double the original retail price of the dress, between rush shipping costs and significant alterations. The whole experience was very frustrating, stressful, and expensive from beginning to end. I will not be shopping and Jenny Yoo again and do not recommend it to anyone. read more

I have a mixed feeling about this place. The bridesmaid dress is pretty, but the entire experience has so much room to improve. I arrived on time for my reservation, but still waited a bit outside the door until someone finally answered the bell. Once I got in, I wasn't warmly greeted... That part wasn't terrible, but they could have done better. The actual location carries a good collection of bridesmaid dresses. Unfortunately, the dress only comes in one size or two, so I didn't get to try the size that really fits me. The worst part was the measuring. In order to measure my waist, the staff started from my drop waist, pulled the measuring tape loosely diagonally, and ended at my lower ribcage... Just tell me how can that be the right size for the waist? I had to re-measure myself after I got home and ended up buying a size that's FOUR sizes smaller than their suggestion! The dress itself was pretty and the size I ordered fits me perfectly. Can't imagine how much time and money I would have wasted had I ordered the size they suggested. read more

Jenny Yoo - Bridal Near Me - Chicago, Illinois

An early Saturday morning appointment in November. It was so magical entering Jenny Yoo Bridal Salon. It was our first of 4 other bridal salon appointments scheduled for the dress shopping day. We had the brides mom, grandmother, 2 sisters, future mother in law (who flew in for the day for the dress shopping day). We were beyond excited when we walked into Jenny Woo and had Emma as our consultant. The bride immediately went to a dress and knew it was the one. Emma did bring other dresses for her to try, but the first dress was the perfect once in a lifetime dress. Measurements were taken, credit card was given. We knew we were on a tight schedule for ordering a wedding dress for an April 2025 wedding. Emma assured us with express shipping we would be fine and should have the dress mid February. She suggested to set up alterations from a local seamstress now so we would be set when the dress arrived in February. Emma had been a bridal consultant for 6 years. It was our first bridal dress shopping experience so we were happy to have someone with experience and assumed we could trust her to know the business. Emma said she would call on Monday with a better idea of delivery day. We left ecstatic and canceled the other three appointments we had scheduled as there was no need to look any further. Emma knew we were canceling the other appointments. How amazing to find your perfect once in a lifetime dress at first site in a beautiful bridal salon in Chicago. Monday afternoon came and Emma called and casually informed the bride there was a shortage on the fabric and we couldn't get the dress in time. She said we were entering the Chinese New Year which is a 2 week set back. The absolute soonest we could get the dress was the beginning of April. We offered to pay for even more expedited shipping. Emma was very matter of fact, actually rude. This is the way it is and there isn't anything she can do. Did she not know the Chinese New Year could affect the dress order? We obviously were devastated. The grooms mom was no longer in town and now we lost more precious time to order a dress on our already short time frame. If we would have known there was even a remote chance we wouldn't have gotten the dress on time we would have kept our other scheduled appointments. Imagine being a bride and receiving this phone call. After contact with Emma and true confirmation we would not receive the dress in time. Emma said she would share some dress options that were similar to "the dress" through Anthropologie, but the original dress was not an option. Emma never followed up with these false promises. We immediately went into find wedding dress mode. We were so upset that we had cancelled the other appointments. Why did we trust Emma's word? The bride had several dresses shipped to the home. Paying big shipping costs to return all of them. The great news is the brides Dad found the exact brand new Jenny Woo dress, size and all, through a bridal site in the UK. We received the dress with in a week. Here's the best part of this experience, the dress was over $2,000 less including shipping. This will make for a great blurb in his Father of The Bride speech and in years to come. For those brides out there shopping for their perfect once in a lifetime wedding dress.....do not trust what the consultants tell you at Jenny Woo. Make sure you have a back up plan. The one star review is because brides should be able to trust the experts. read more

We had a bridesmaid appointment here. They had so many options for dresses! Everything was all so beautiful the sizes do come from 2-12 on the racks but they can pin you or add a little more to the dress. Our associate was so nice, very easy going, would help us and also hype us up! The dress quality is also very nice, multiple options and all different styles. They are definitely worth the price because you can probably wear them at a different wedding or occasion as well. After the appointment they don't pressure you to buy their dresses right away instead they give us our measurements and all the dresses we like on a piece of paper and they give us what colors they come in which was super accommodating. Highly recommend this place! My best-friend getting married also got her dress here too and they have been the best with communication as well as service. read more

Caroline was an absolute delight to work with as my bridal stylist. From the moment we met, she made both myself and my mom feel comfortable and at ease. Her genuine nature, coupled with her extensive knowledge and dedication to her work, made the entire process enjoyable. Caroline's expertise guided me seamlessly through selecting dresses. What impressed me most was her creative approach to tailoring the gown to fit my preferences. Caroline so was sweet, patient, and incredibly attentive throughout, making what could have been a stressful experience effortless and enjoyable. Thank you so very much! read more

Perhaps I set myself up for disappointment by booking an appointment to Jenny Yoo on the same day I visited high end bridal salons, but the experience here left something to be desired. My consultant was very helpful pulling several of the dresses I had pinned to my style board ahead of my appointment and even pulling another after I had already dressed back in my street clothes, but I didn't have enough familiarity with each design that she only referred to by its name and didn't describe any of the features of the dress. I appreciate the precautions they are taking due to covid, but we were held to a strict hour (this was fine since I ruled dresses out quickly) and placed in a secluded back corner of the salon with stained couches. It was just missing the glamorous feel of other salons we had been to that day. I don't think their dresses are a bad option for a more affordable wedding dress, but the experience itself was not what I was hoping for. read more

My bridesmaids and I had a fantastic experience at Jenny Yoo. The team at the shop (especially Sarah) made us feel comfortable and made my wedding dress buying experience so easy. For my bridesmaids: the staff was incredibly helpful as they tried to find the dresses that best fit each bridesmaid's body. The dresses were beautiful but my bridesmaids decided to buy their dresses elsewhere. For me: After I purchased my wedding dress (which I LOVE!) at Jenny Yoo, it arrived at the shop about two months later. Since I lived in a one bedroom with my now husband at the time before the wedding, I didn't want to bring the dress home for him to possibly see it, so the staff kept my dress in their shop until I needed to pick it up for alterations. They also allowed me to stop in whenever I needed to try on the dress with my accessories, they were so helpful! I absolutely recommend Jenny Yoo! read more

Jenny Yoo - Conrad Gown - Belt Added - Bridal Near Me - Chicago, Illinois

I feel like I became a regular at Jenny Yoo over the course of the last year+ and am so happy with my experience (and dress!) from them! I worked with Kristen primarily, who guided me through finding the perfect wedding dress, as well as accessories, bridesmaid dresses, and a bridesmaid dress for my best friend's wedding. Their showroom is clean, bright and airy, and Kristen was always welcoming and patient as I took my time to make decisions - hence feeling like a regular after numerous visits and my changed plans due to COVID. I shopped at a couple other places as well and had the best experience here when comparing all of them. Kristen was a true partner in helping figure out the look for my wedding and cared about me as a client, not just another bride to sell a dress to and move on. I felt so beautiful on our wedding day and am so thankful to have found Jenny Yoo to help guide me through the process of finding my dress! read more

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I had to come pick up my dress and decided to take an offer to do a fitting for accessories. Based on my last couple of interactions I didn't know what to expect but I'm glad Chelsea from the NY office reached out and paired me up with Rebecca. I wasn't sure if I needed a veil based on the details of my dress but didn't want to rule it out until I tried them. Being a first time bride that never imagined actually getting married I had no clue what I wanted. Based on a few questions Rebecca pulled a few samples and to get a feel for what I liked and didn't. She made great recommendations where we were able to narrow it down to someone I loved! I also picked out an additional headpiece and tried on earrings and look amazing! I know feel like I have completed my look and cannot wait for my big day! Thank you! read more

Jenny Yoo - Accessory try ons! - A woman with dark hair and earrings is wearing a multicolored polka dot face mask inside a retail store, with clothing racks in the background. - Bridal Near Me - Chicago, Illinois

Absolutely loved my experience at Jenny Yoo. During Covid they made it very safe and organized. I had full attention of an amazing stylist, Kristen, and felt very confident with her guidance during the process. Ended up coming back five days later to retry and order my favorite! The shop is so clean and adorable, thank you again! read more

Jenny Yoo - Bridal Near Me - Chicago, Illinois

I came here for my wedding dress with a good idea of what dresses I wanted from my style board. I was paired with Rachel was was incredibly personable, patient and made the experience smooth and easy! Highly recommend! read more

I booked a 30 minute bridesmaid appointment to try on a specific dress and get measurements taken. The sales rep was extremely friendly and helpful, even after I told her I made the appointment to try on a dress / get measurements with no intention to buy from Jenny Yoo (I found the dress on Poshmark for much cheaper). I felt really safe with all the COVID safety measurements in place. Jenny Yoo dresses are beautiful and I can't wait to wear my bridesmaid dress! read more

Started the bridesmaid dress search yesterday for my upcoming wedding and after reading all the raving reviews on Yelp I figured that there was no better place to start than Jenny Yoo. Make sure you make an appointment to look at the dresses in this bridesmaid boutique. Their dresses really are gorgeous- better than any bridesmaids dress I've come across. I second Mandy's point that the web site doesn't do Jenny Yoo's colors justice because they are so much richer looking in person! Jenny- fix your web site!! The sales associate, Joanne, helped my friends and I try on a variety of dresses and had some really helpful suggestions as well! It was also nice that she was helpful, yet not in our faces like many of the wedding dress boutiques I've been visiting lately. I should probably mention that these dresses are on the expensive side...most of the tea length dresses we tried on were about $300 and the long dresses were over $400. However, if your bridesmaids don't mind shelling out some dough this is the spot to buy a bridesmaid dress and they may even wear these beautiful dresses again! Edit 1/5/07: I ended up ordering my bridesmaids dresses from Jenny Yoo- they were by far the best dresses I found (and believe me, I look everywhere!). I ordered them back in October and now it's January and they have arrived- 5 months before the wedding so plenty of time to spare. Tanya, the manager and fellow yelper, could not have been more helpful and the dresses are just perfect. The one little problem we had was that the NY store (where Tanya faxed the orders to) charged every bridesmaid twice for their dresses, but thank goodness my maid of honor discovered the mistake and they fixed it right away.... Thanks Jenny Yoo for making beautiful dresses for my bridesmaids! read more

Jenny Yoo - Bridal Near Me - Chicago, Illinois

Absolutely loved my experience at Jenny Yoo. This was my first ever bridal appointment and it really started positively. Rachel was my stylist, and she was fantastic. She was enjoyable to be around, she was patient, and really created an appointment that was memorable to me and my guests. read more

Where to even begin? Co-MOH here to sing all of the praises of Rachel and this boutique! We called last minute and asked if we could add an additional guest to our party, and the team was incredibly accommodating. Rachel took every consideration for what the bride said she wanted, and made sure to throw a couple curve balls in as well for some fun. Rach, don't forget girl, you're coming to party with us in Arizona. We champagned, we cried, and we said yes to the dress! Thank you to Jenny Yoo Chicago, and our babygirl Rachel. read more

Jenny Yoo's Chicago store is bright and open with a wide selection of beautifully crafted dresses. The fabrics, construction and attention to detail make the dresses stand out. The team is very knowledgeable and strike the right balance between providing information and giving you space to find your way. read more

If I could give 10 stars I would. What a magical experience I had at Jenny Yoo- and it all started with my consultant Rachel. I am so happy that she was paired with me as she made the appointment so much fun! I was super nervous going into it but her energy completely turned those nerves into excitement. She even opened our bottle of champagne and offered flutes. Rachel took to heart my selections, and also suggested some of her own, which while they were not "the one" gave me more ideas of how to narrow down my choice. I had been looking at Jenny Yoo gowns for over a year and knew in my heart my gown would be from here and I am so happy to say that I did find the dress! I cannot wait to wear it on my wedding day and feel absolutely beautiful! And now my question is...Can I invite Rachel to my wedding...?! read more

Jenny Yoo was a wonderful experience for my wedding dress shopping. I attended a trunk show and Jenny herself was in attendance which was such a nice treat! What stuck out to me was the inclusivity in both the dress styles AND the shopping experience! Other stores I went to had dresses only up to a certain size for try on. Jenny Yoo had many, many styles to choose from which ultimately lead to my purchase. The attendants made me feel special and taken care of. The experience itself wasn't stuffy, and either are the dresses. read more

I made an appointment with my family to try on bridal gowns. From the start, the hospitality was there. Rachel Carreri was my stylist and I highly recommend her. She made me feel comfortable and beautiful in all the gowns and was super educated in explaining the styles, fabrics, etc. The space is comfortable and bright with a great selection! read more

Jenny Yoo - Bridal Near Me - Chicago, Illinois

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Bought my dress from Rachel here, who was amazing (did not have as good of an experience with another associate who stepped in during the next appt when Rachel was out, but that's another story). One thing I've found is I fit perfectly in the sample size they had for my dress (4), but with measurements, they recommended that I buy a size 12! Decided to go with the 4 and glad I did because it fit perfectly and did not require any size/fit alterations! So be careful about their size recommendations, but the dress was gorgeous, they offered good recommendations and I was happy to have bought a dress with them! read more

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The Jenny Yoo Chicago location is absolutely gorgeous, all of the dresses are beautiful and the dress consultants are so helpful! It pains me to give this place 2 stars, but I had a pretty stressful and far from perfect experience. I said yes to the dress with the help of a wonderful dress consultant. She was the one who actually recommended the dress because I didn't have a set style or choice of fabric in mind and I LOVED it!! The back of the dress had a string of nonfunctional buttons that I wasn't sure if I wanted on the dress. The consultant mentioned that I could order the dress with the line of buttons on the side so I could have a tailor add it in if I wanted to. She said most tailors would do it for free because they aren't nonfunctional buttons (this is false, tailors will not do it for free and will oftentimes charge extra because of the sheer amount of time it takes to do this) The dress I received was different than the dress I tried on in terms of the boning and structure of the dress. I felt that something was off about the dress when I first tried it on at the store but couldn't pinpoint what it was until I compared photos of the sample dress to the dress I received afterwards (see below photos). The dress also came with string of nonfunctional buttons attached to the back, but I ended up liking the look and didn't mind. Because the initial dress consultant I worked with left, I worked with a different dress consultant. She was super sweet, easy to work with, apologetic of the error and helped sort out the issue with the dress designer. They ended up agreeing that the dress I received was different than the one I tried on because the style of the dress was recently updated. No one at Jenny Yoo knew this and they had ordered me the new style of the dress instead of the original style. (Note: you have 10 days after you receive your dress to tell them about any concerns/hesitations you have and they may or may not resolve it. Fortunately, I reached out within this 10 day window and they were extremely helpful). They shipped the original dress I received back to the designer and the designer made a new dress for me similar to the original style of the sample dress I tried on. Because remaking and shipping a dress takes time, I received the new dress about almost exactly 2 months before my wedding. When I tried the dress on, it was closer to the sample dress but still wasn't exactly the same. However, I really appreciated their help in rectifying the issue. This dress came with the string of buttons on the side (and this was my fault for not telling them that I actually did want the buttons sewn on the back of the dress). However, the dress consultant mentioned again that the string of buttons was super easy to sew on and most tailors do it for free (again, this is false). Any bride and tailor would know that receiving a dress 2 months before the wedding is really cutting it close in terms of getting a it tailored. Many of the good tailors in Chicago were already fully booked or couldn't accommodate a 2 month timeline. Fortunately, I found Bustle & Bodice (which I highly recommend) who did a wonderful job and was able to squeeze me and my 3 fitting appointments in before my wedding! However, I had to pay $850 to get my dress tailored which consisted of taking some areas in on the body, hemming the bottom since it was a bit long, and getting the string of buttons sewn onto the back. It ended up working out and I loved my dress, but it was just stressful overall! read more

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The JY Chicago shop is beautiful, and their dresses are obviously fantastic, but I was really disappointed in the bridesmaid sample sizes available. I took 3 of my bridesmaids here to look at dresses and they carry all samples in sizes 2/4 and only have a few styles in the larger sizes. That sizing makes it really hard for the party to have a great experience when you're limited in the styles you can try by the sizing available in store. This is definitely a very different experience than I had with my bridesmaid at two other salons. Both had all styles in multiple sizes, and I was expecting something similar here but was disappointed. The consultant was great, helping me to coordinate a mix and match look for my girls, but I was so disappointed in the sizing. You obviously want your friends to feel special when they're trying on their dresses and I was upset this wasn't their experience. read more

I had a bridesmaids dress consultation with Kristen via zoom to discuss potential options for my upcoming wedding. Kristen was knowledgeable and asked for my feedback as we moved through the process to help me identify color and style options that I love! The dresses are gorgeous and don't look like typical, boring, and over-done bridesmaids dresses that people will never wear again. I haven't made my final decision yet however I certainly recommend checking out Jenny Yoo for your bridesmaids dress (or bridal gown) needs! read more

The team at Jenny Yoo is a wonderful group who will make you and your bridesmaids feel beautiful on your wedding day! I originally went there just to try on bridal gowns, but it was hard to not notice the stunning bridesmaid gowns as well. When all was said and done, their team helped me select my wedding dress, bridesmaid dresses, and my accessories. I worked with Kristen and Alexis and they were so sweet and helpful during each of my trips to the store. Whenever I had questions and emailed them, either them or one of their team members always responded promptly. To top it off, they even sent me a wedding card congratulating me on my big day. Jenny Yoo offers an incredible dress selection, a great team of stylists, and will make you feel appreciated as a costumer! read more

Jenny Yoo - Wedding gown and bridesmaid dresses from Jenny Yoo! - Bridal Near Me - Chicago, Illinois

I cannot say enough great things about my experience at Jenny Yoo. It was the first place I went to try on dresses, and I ended up buying the very first dress I tried on! (Could have saved myself some time, as I probably tried on 15+ dresses between JY and Nordstrom). Jenny Yoo dresses (bridal and bridesmaid) are classic silhouettes with a modern twist. If that's what you're looking for, I highly recommend making an appointment! The showroom is impeccable--bright and welcoming while still feeling intimate. I worked with Kristen at my initial appointment and my follow-up, and she was incredibly friendly, knowledgeable, and accommodating to me and my party (mom and 3 bridesmaids). My dress will be ready for pickup in early November, at which point I'll take it to a tailor for alterations. (Jenny Yoo doesn't do alterations in store.) I ordered my size based on my measurement, but this might vary depending on the fit of your dress. Your sales associate will measure you to determine this. I absolutely CANNOT wait to wear this dress on my wedding day! read more

LOVE! So many reasons why I loved the search for the perfect bridal dress experience at Jenny Yoo: For starters, though it's located in such close proximity to Old Town and the Gold Coast, there is plenty of metered parking nearby, along with a Starbucks right around the corner ;). 2. The space is pretty, and welcoming. 3. Every bride is assigned a sales associate, who will create an online client profile and portfolio of favorites to take home with you. Our sales associate Anna, was friendly, helpful and not the least bit pushy. She made it clear from the get-go that if the bride didn't like a dress, she didn't need to spend an extra second in it. I loved that she wasn't trying to push dresses on my friend just to make a sale. 4. Every bride has a separate space for her friends/family and a private changing area. 5. They have cute voter signs to hold up: "Yes!", "10", "Maybe". I appreciated that there were no negative signs :). 6. They have dresses for every budget, without compromising on quality, design or craftmanship. Don't think you need to break the bank to find a gorgeous dress at JY. 7. Dress shopping here is a wonderful experience. You feel welcomed, special, are treated with respect. Those are important qualities to look for in a business when you're about to drop serious cash on a dress that you will wear once. Jenny Yoo should be a stop for any bride in Chicago and the Chicagoland area. read more

Jenny Yoo - Bridal Near Me - Chicago, Illinois

I went for a bridesmaid appointment this past weekend and had a great experience! It felt very clean and safe and our stylist was extremely helpful. We were able to figure out the dresses and we left with a lot of swatches and good information from Rebecca. Highly recommend read more

Jenny Yoo has a style. It isn't your everyday ordinary style, no no no... Jenny Yoo is for a woman who knows what she wants (and gets it). The materials used on her line are no less than exquisite. The lines and contours of the body when you slip into one of her gowns are classic and luxurious. The store is set up in a way that is comfortable yet lets you know that you've just walked into somewhere special, and you'll be treated very well. When I think of Jenny Yoo I think of substance, style, and grace. I have several dresses by her and I use them over and over again. If you're getting married, or even if you're just looking for an amazing cocktail/ formal dress, you won't have to look any further than this amazing little boutique. read more

I had a great experience working with Kristen at Jenny Yoo! She was so helpful from the beginning and made the entire process so smooth. I had 9 bridesmaids, so it could have been very challenging to coordinate, but she reached out to everyone to get the ball rolling on dress style (I had 3 options they could choose from) and measurements. Kristen handled all of the details and then contacted me when all the girls had submitted their information so I could confirm and "sign off" on the order. The only downside to Jenny Yoo dresses is that 8 out of 9 bridesmaids had to get additional alterations (costing even more money), even though the bridesmaids sent in their measurements. With the high end quality of these dresses, it would be nice to have them made from the exact measurements. Overall though, it was a great experience and I HIGHLY recommend Kristen - she's wonderful!! read more

Jenny Yoo - Dress style varying - color is Morning Mist - Bridal Near Me - Chicago, Illinois

Kristen was not friendly to work with. I live out of state so she had me do my measurements over the phone. She told me my measurements were one size on the phone. Then had emailed me a breakdown of my measurements with bigger sizes. She recommended a bigger size than my measurements so I told her no and to go down a size. I just received my dress recently and it's still too big!! Super annoyed especially since she wasn't prompt returning emails, not super friendly or helpful. These bridesmaids dresses aren't cheap either, they're $300+ so the least they could do would be friendly and helpful. There was also a $15 off coupon that she wouldn't let me use. Just lots of negative things with this company and no real positives. Like I stated I now live out of state but still have plenty of friends and family back in chicago and I will be spreading the word on how bad my experience was with them to warn future brides to take their money else where!! *** My reply: You did not once address your staff's rude service. I am also well aware of how being a bridesmaid works as far as expense and alterations. Your staffs job is to size me appropriately. Kristen didn't explain the coupon at all. Had I know there was a restriction that would've been fine. Anyways, all our friends who are getting married have been warned with the bad service and incompetence to do their job correctly. read more

Came here to Jenny Yoo boutique to try on the bridesmaid dresses (bride's wish - bride made an appt). I already have done my research online before I came so I already know what style it is and what type of dresses they sell. All I know is that my friend (bride) wants a certain color - begonia pink . Only four bridesmaid dresses came with this color. Kristen helped me out by clipping the excess fabric and zipping the dresses for me. She was super nice to me the whole time, especially when I didn't buy the dress on the same day. She understood that it was the tough decision. She even shared her honest opinions for each dress on me, which I appreciated. After talking to my friend (bride), she wanted me to go back there the next day to show her other colors of pink because she was not sure about begonia pink anymore. I went back there the best morning and another lady was there (forgot to ask her for her name). Super sweet. She knows about colors a lot. I ft the bride and she is nice enough to talk to her thru ft. After discussing about the colors for at least 35 minutes, the lady was still patient and nice. The result is we are keeping begonia pink. And I chose my best dress, and I ordered it on the spot. Told my friend she can't change her mind. The service is so good here! I really enjoyed my visit there and I was happy ordering the dress from the boutique! Once u order, no refund or exchange. It's made to order for you. Takes about 11-13 weeks. There is rush order too, which is about 9-11 weeks. FYI: Call to make an appointment first before showing up. read more

Jenny Yoo - Colors decision - Bridal Near Me - Chicago, Illinois

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