The Jenny Yoo Chicago location is absolutely gorgeous, all of the dresses are beautiful and the dress consultants are so helpful! It pains me to give this place 2 stars, but I had a pretty stressful and far from perfect experience.
I said yes to the dress with the help of a wonderful dress consultant. She was the one who actually recommended the dress because I didn't have a set style or choice of fabric in mind and I LOVED it!! The back of the dress had a string of nonfunctional buttons that I wasn't sure if I wanted on the dress. The consultant mentioned that I could order the dress with the line of buttons on the side so I could have a tailor add it in if I wanted to. She said most tailors would do it for free because they aren't nonfunctional buttons (this is false, tailors will not do it for free and will oftentimes charge extra because of the sheer amount of time it takes to do this)
The dress I received was different than the dress I tried on in terms of the boning and structure of the dress. I felt that something was off about the dress when I first tried it on at the store but couldn't pinpoint what it was until I compared photos of the sample dress to the dress I received afterwards (see below photos). The dress also came with string of nonfunctional buttons attached to the back, but I ended up liking the look and didn't mind.
Because the initial dress consultant I worked with left, I worked with a different dress consultant. She was super sweet, easy to work with, apologetic of the error and helped sort out the issue with the dress designer. They ended up agreeing that the dress I received was different than the one I tried on because the style of the dress was recently updated. No one at Jenny Yoo knew this and they had ordered me the new style of the dress instead of the original style. (Note: you have 10 days after you receive your dress to tell them about any concerns/hesitations you have and they may or may not resolve it. Fortunately, I reached out within this 10 day window and they were extremely helpful). They shipped the original dress I received back to the designer and the designer made a new dress for me similar to the original style of the sample dress I tried on.
Because remaking and shipping a dress takes time, I received the new dress about almost exactly 2 months before my wedding. When I tried the dress on, it was closer to the sample dress but still wasn't exactly the same. However, I really appreciated their help in rectifying the issue. This dress came with the string of buttons on the side (and this was my fault for not telling them that I actually did want the buttons sewn on the back of the dress). However, the dress consultant mentioned again that the string of buttons was super easy to sew on and most tailors do it for free (again, this is false). Any bride and tailor would know that receiving a dress 2 months before the wedding is really cutting it close in terms of getting a it tailored. Many of the good tailors in Chicago were already fully booked or couldn't accommodate a 2 month timeline. Fortunately, I found Bustle & Bodice (which I highly recommend) who did a wonderful job and was able to squeeze me and my 3 fitting appointments in before my wedding! However, I had to pay $850 to get my dress tailored which consisted of taking some areas in on the body, hemming the bottom since it was a bit long, and getting the string of buttons sewn onto the back.
It ended up working out and I loved my dress, but it was just stressful overall! read more