I purchased my wedding dress from LBR Bridal and had an amazing experience -- at least, at first. My consultant and alterations specialist were wonderful: patient, supportive, and genuinely excited for me. They made the process stress-free and helped me find a dress that felt truly "me." But then came the owner. Cold, dismissive, and frankly rude. I noticed she was warm and chatty with other customers, which made the shift in energy even more uncomfortable -- and I think my consultant quietly noticed it too. By the time this experience happened (months later), I was too close to my wedding (and too far into the alteration process) to walk away. It's such a shame, because the rest of the team was incredible. But one negative interaction can sour the entire experience, especially for something as emotional as wedding dress shopping. read more

LBR Bridal was fantastic in helping me pick out my wedding dress! I was able to try on a few different styles and get opinions on how to make it even better. I was able to find a dress that I really liked and even get a slight alteration when I ordered it. Everything was timely and as expected. They do alterations in house which is great though a little more expensive than I had expected. Overall great experience and would recommend to other brides! read more

If I could give zero stars, I would. My experience at Luxe Bridal Rack was a nightmare. What should have been an exciting part of planning my wedding, the purchase and fitting of my dress, turned into a stressful and heartbreaking ordeal. Purchasing the dress initially seemed fine, but that changed when I was blindsided by a $1,500 charge for alterations. The staff only referred to it as Level 3, with no explanation of what that meant. I later learned it was their most expensive alteration package, yet I had not agreed to it or been informed about the cost upfront. My dress was a fitted mermaid gown with only two to three thin layers, not a complicated ballgown. The work required did not justify such an expensive fee. Promises regarding alterations, timelines, and fittings were broken repeatedly. When I raised concerns, I was met with excuses, defensiveness, and blame. During my first fitting, nothing was done to the dress. With two weeks until my wedding, the seamstress scheduled me for Thursday, one week before the wedding. I requested Monday instead, but Maria, the owner, texted me saying the seamstress had forgotten my dress. Despite my urgency, they refused to retrieve it, and the appointment was rescheduled back to Thursday, the day I had initially said I did not want. When I arrived that Thursday, the dress was still incorrect. The sleeves were too tight, the back hem remained pointed despite my request, the breast cups were positioned too high before being adjusted, and the dress was too long, causing me to trip. I asked for shortening, but the seamstress yelled at me, citing her thirty-five years of experience. I reminded her that this was my once-in-a-lifetime wedding and pleaded for the agreed alterations. I left in tears, convinced my dress would not be ready. I requested a call with Maria. She spent the entire conversation yelling, speaking over me, and accusing me of being stressed and not eating. When I asked for a refund of the $1,500, Maria insisted I could only receive it if I signed a disclosure promising not to post a review. When I returned to pick up my dress, the seamstress was cold and harsh, and the dress was still not correctly altered. I had no choice but to accept it as it was. What should have been one of the happiest moments of my wedding planning became a stressful and heartbreaking ordeal. Luxe Bridal Rack does not care about their customers, their satisfaction, or the quality of their work. If you value your time, money, and sanity, stay far away from this shop. read more

Found my dream dress at LBR! Alterations are done at the shop which is super convenient.

Had a great experience at LBR Bridal. Susanna was very lovely and accommodating when it came to giving me the time and space needed to find the dress I love! read more

The team at LBR is amazing! They are full service and very supportive. They take their time to make sure you find the perfect dress of your dreams. Highly recommend! read more

It truly has been such a pleasure to work with LBR. Maria and Susana have been so kind and helpful from the beginning all the way through alterations. Susana was so patient in helping me pick out something that fit my needs and getting creative with alterations. 10/10 recommend coming here! read more

Loved the dress I purchased from LBR. They were great during the process of picking out the dress.

Had a great experience working with LBR! I actually came in 5 months before my wedding because I had dress regret and they were SO kind. Other boutiques definitely gave me the side eye when I told them my timeline. They were patient and gave me excellent recommendations and the fact that they have an in house atelier is such a huge sell. Great experience! read more

Found my dream dress here! Super helpful team, punctual, and great quality dresses. In store alterations were a plus as well.

Great prices, beautiful dresses, and wonderful service I cannot recommend this bridal boutique enough. The selection of dresses was stunning, and the customer service was exceptional from start to finish. My consultant was attentive, knowledgeable, and truly understood my vision. She guided me through the process without ever making me feel rushed or pressured. I found the dress of my dreams here, and the entire experience was unforgettable. Thank you to everyone who made my appointment so magical! read more

I have LOVED my entire experience at LBR. I found them online and the first dress they pulled for me I knew was the one and they've made the entire process absolutely seamless. I can't wait to keep coming back and recommending all my friends to come to LBR. Truly has been amazing!! read more

I had a great experience at LBR Bridal. Everything was so organized and I found my dream dress. I would recommend!

Large selection of dresses I liked for reasonable prices. High quality dresses. The service is excellent and they do alterations in house. Highly recommend. read more

The staff was kind, patient, and incredibly knowledgeable they helped me find the perfect dress! Tanya made sure everything was smooth and stress-free, making sure to accommodate to all my needs! read more

We said yes!!! Suzanna was incredible to work with! So patient, helpful, and amazing service with a great sense of humor! She made the experience even more memorable and was very knowledgeable about the dresses. This place has a great selection of dresses that are elegant and non- cookie cutter. They worked with us to customize exactly what we wanted. I would highly recommend to all friends and family members. Thank you Suzanna and the owner Maria again for all your help!! read more

10/10 would recommend! I came in with a vision and LBR helped me bring it to life. The team is kind, responsive, and extremely helpful. They've made a stressful process seamless. read more

My experience at LBR has been wonderful! From start to finish, I was met with wonderful service. Their dress selection is gorgeous.

If you are looking for a bridal gown, I highly recommend coming to LBR!!! Don't hesitate to come here!! Maria the owner is wonderful and has helped me throughout the entire process and try on many different dresses to fit my style/body. Their dresses are absolutely beautiful and the in house seamstress is wonderful to work with!! Love it here! You won't be disappointed! read more

I found my wedding dress at LBR bridal and have had a great experience working with them! The very first dress I tried on was the dress I selected! They have also been very flexible with alterations! I had to reschedule multiple times and ended up coming in 3 weeks before my wedding for my first alteration. Very excited for the final result! read more

I bought my dress at LBR and have had such an incredible experience with their team. From selecting the dress to the alterations process, they have been extremely accommodating of all of our needs. I got my veil as well, and they've been storing everything here as I live out of town. Cannot recommend LBR enough!! read more

Had a lovely time with a super helpful sales associate MJ! I found a beautiful gown and the owner Maria has been super flexible and helpful with answering all of my questions about the process. read more

I just purchased my bridal gown from LBR bridal today and I can't recommend them enough!! The salon was stunningly clean and every dress I tried on looked brand new (even though they were samples) -- it's evident that they take really good care of their gowns which was so nice to experience compared to other salons where there would be huge stains or tears. Amanda was my consultant and she asked the most thoughtful questions that really helped me narrow down my decision and ultimately helped me say yes to my dress!! I got a couture gown that I never would've thought I could afford but they have an incredible selection of "off the rack" gowns that I was able to choose from so I could buy the dress of my dreams! They truly have sooOoo many dresses ranging in price, a gorgeous set up for trying on your dresses and a super helpful staff. Definitely worth checking out this bridal salon! read more

Had an amazing experience at LBR! The staff is so friendly and helpful and made the experience very enjoyable!

I had the best experience at LBR bridal. From finding my dress to the alterations it has been flawless. They also have the best selection of gowns. read more

LBR Bridal has the cutest wedding gowns and an even cuter boutique! It's the perfect spot to take your besties shopping. The gowns are dreamy, and the cozy boutique makes the experience magical. The friendly staff ensures you have an unforgettable time finding "the one." Absolutely adorable in every way! read more

LOVE LOVE LOVE LBR! Best experience shopping ever. Everyone is so friendly and helpful!

They were very accommodating, helpful, and made my vision come to life! They communicated well along the way and helped guide me through this process. Beautiful selection of gowns! read more

My bridal experience with LBR has been absolutely incredible and seamless. From my first appointment to looking for my dream dress, to the final appointments leading up to my wedding, the LBR staff has been so nice and helpful. I cannot wait to wear my dress in October and will highly recommend this location to future brides!! read more

I had the best experience shopping at LBR, thanks to Stephanie. She was incredibly helpful, knowledgeable, and patient throughout the entire process. I couldn't recommend Stephanie and the entire team at LBR more highly- they made the whole experience effortless! read more

I planned my wedding within 3 months and was very worried about having to settle on a dress due to timeline. Found so much variety available at LBR and they were so accommodating! I love my dress. The salon is clean and the employees were wonderful. I didn't feel pressured or rushed at all. read more

LBR bridal gave me the best and most authentic dress shopping experience. The ladies here are amazing and my consultant Stephanie was a pleasure to work with. LBR was attentive to what I wanted and very honest which is what I asked for! I purchased an "off the rack" dress since my reception was 3 months out. Can't recommend this bridal boutique more! read more

Such a great selection! But over anything else I felt so comfortable and relaxed working with the friendliest- Stephanie! She allowed me to explore dresses and there was no pressure put on any part of the visit! She was truly the best!! I was able to find my perfect dress at the first appointment which is something I never would have expected! My budget was not the greatest and was still amazed by the selection. Thank you so much :) read more

LBR was my second bridal appointment and I was left with a bad taste in my mouth. LBR asks you to fill out a informational form before arriving that describes your venue, sizing, preferred styles, and BUDGET. Upon arriving, my stylist was unprepared, she clearly didn't read my form and proceeded to make me feel bad because my budget only allowed me to shop from the off the rack options versus the made-to-order. She then talked to me as if I were a cheap bride and downplay my alterations. Mind you, the shop I started at could make me a brand new dress within my budget, so clearly this shop is money hungry and doesn't care about the bride. Midway through the appointment, my stylist proceeded to disappear in the back to finish a staff meeting with the store. Long story short, my appointment was supposed to be 1.5 hours and we were out of there after 40 minutes. If the store reads this, I encourage you to read the forms you are requiring brides to fill out. I would've respected a phone call in advance to let me know my budget was below the standard gown price, rather than have my time wasted as it was. read more

TERRIBLE EXPERIENCE ! I purchased my dress March 17th 2023 , and still have not received the dress (it is now Feb 17th 2024) not only have I not received the dress, I have been promised arrival dates multiple times with no follow through. Then when I have consistently reached out to get updates, the owner Maria does not respond until multiple attempts cause me a lot of anxiety. If I could give this store and owner Maria less than a 1 star, I would. She has also now threatened to sue for defamation after posting my experience on my social media . Stay away . read more

Got my wedding dress here! I absolutely love it and its one of a kind! All the staff are very nice and helpful. Will definitely recommend to others! read more

After months of trying to find "the one", I finally found her here at Luxe Bridal Rack. Overall, my experience was good and pretty painless. It's not a big bells and whistles experience (not for me at least). Mary Claire helped me try on dresses and honestly she was pretty assertive which helped me step out of my comfort zone and find the dress I ended up with. My only complaint is that my dress came 2 sizes too big so when it was taken in, it had to be taken from the front since the back was illusion backing with a lot of beading. The back was a lot larger than I'd hoped. Tbh, I don't know if this was a mistake by the designer or if I was not measured correctly so I'll put that out there. Overall, I felt beautiful but it could have fit better if it was sized more appropriately. read more

LBR Bridal - Bridal Near Me - Chicago, Illinois

My wedding was nearly a year ago, and I was so upset about the quality of my dress from LBR that it took me this long to be okay enough to write the review. When I tried on the L'Amour Calla Blanche Brogan dress (attached image for reference), I expressed that I loved it except that it was low cut, and I preferred not to show cleavage. I was assured that it was an easy alteration to pull it together and not have any cleavage. Because of the promise made in the boutique that it could be easily altered to meet my needs, I purchased it and planned to have it altered there since they had the confidence it could be altered. They sized up dramatically to have enough fabric to pull together the low cut. Because of the sizing up and pulling the low cut together, the boning ended up in an unusual place, and the seamstress removed it. I have never worn a dress with boning nor am I an expert, but I now suspect the removal of the boning was the downfall and the seamstress should have added it back in the correct spot for my body. And that is something she should have known. If that wasn't the issue and the dress would have had that problem anyway, then the boutique owner isn't properly vetting the designs. So, either way, LBR failed. Instead, I ended up with a dress that looks worse than an off-the-rack look despite the high cost I thought I was paying for the quality. I paid over $1300 for the dress and $900 for the alterations. I'm not sure how alterations can cost that much and be such low quality. I have been in nearly 10 weddings and every unaltered bridesmaid dress has fit me better than this. The dress had a sloppy and cheap look to it since, I believe, it did not have the structure from the boning. There are many wedding photos that I would have loved and framed that I can't bear to look at because of how the dress came out. This includes every photo with my bridesmaids, so I have no good photo with my 3 closest friends. Advice: don't believe them when they say the dress can be easily altered and don't get your alterations there. If you have minimal alterations needed, you're probably fine to shop/get alterations there. read more

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I fell in love with a dress here. The owner did everything she could to get it for me. Staff curates a selection of gowns for you and they really understand what you are looking for. Very professional setting. Big plus is the mini platform they have you stand on while wearing the dress. I got a veil as well and they again were very flexible with an agreement. Excellent and pleasant service. I would recommend to any bride or bridesmaid. read more

LBR Bridal - Dress and platform - Bridal Near Me - Chicago, Illinois

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I had the best experience at LBR Bridal because of Suzanna!! Her patience and professionalism were unmatched. I went in without any idea of what I wanted but she guided me to the dress of my dreams in one appointment. She doesn't pressure you with each dress and is honest about how you look. It feels like shopping with your girlfriends. Suzanna is the reason I said yes to the dress!! read more