This Wingstop has great flavor and fresh crispy wings and I asked for crispy fries. The fries and ranch were really good. Great customer service service and great meal. Definitely coming back. read more

Wingstop - Entrance - Chicken Wings Near Me - Willis, Texas

My granddaughter wanted some wings while we were out shopping so we stopped in to Wing Stop here in Willis and upon walking in found out that they do not accept cash as a form of payment for their food. Last I checked, cash was legal tender and can be used to pay for any service or item you purchase here in the United States. We didn't like the attitude of the employee who refused our cash after taking our order, so we just walked out without a purchase and we went somewhere else that had wings and accepts my granddaughters cash. We will NOT be returning to Wing Stop in Willis. read more

I called for a to go order and one of the workers didn't even answer properly. All I got was a "Hello?" I then asked for 10 Boneless wing combo and asked for extra ranch. I get told that the wings don't come with ranch, which I've never been told that before. I just brushed it off and continue to place my order and got told it would take 25 minutes. I get there and all 3 coworkers are just talking after I said I had a pick up order. I get handed my food and decided to check it because my bag felt lighter than last time. I looked in there and my fries were missing. They said it's because I only ordered 10 boneless wings. Appears the 10 boneless wings by themselves were $15 which was the same price that I ordered last time but fries. I kept telling them that it was suppose to come with fries and they just kept saying I ordered 10 boneless wings. I asked if I could get a refund. I was told that I couldn't get a refund because the manager wasn't there and I had to come the next day to get a refund. Just to let you know, this was supposed to be my dinner. What manager is not there when this type of problem happens? One of the coworkers goes to the back of the kitchen and says "It's not my fucking problem" Then all of a sudden that same coworker decided to be nice and finally makes my fries. I walk outside just to calm down and while I'm looking inside, one of the coworkers is dancing like he just didn't care. After I get my fries he then tells me that all of them are new. Why would you put new people on a closing shift if they don't know what they're doing? This was the worst experience I've had and I will not be coming back to this location! read more

Look I'm not one to complain, I came from the food service industry The cleanliness of this resturant is sad and not because it's hard to clean. But to have layers of dust on the counter where customers get their straws napkins ect... almost every chair in the resturant feels sticky, the coke machine hasn't been whipped down in god knows how many months. The owner of this franchise should be embarrassed and should look how his business is being ran! read more

Ok so two orders - mine was the usual garlic parm classic wings which are always delicious. No complaints and these wings are better than any other wing place. My hubby decided to try the 20 boneless wing special with fries. Not a good choice. There was an excessive amount of sauce on the wings and fries were soggy. The fries didn't seem to have been freshly made. Granted, we could have asked for a fresh order but did not have the want to or the time. Needless to say, he did not enjoy this meal and only ate about 1/3 of it. The staff was friendly and very respectful when addressing customers, whether on the phone or face to face. We did overhear staff conversations about difficult interactions with customers which I don't think should be for customers ears. Makes you wonder what is being said about you when you leave. But again, very friendly. Asked us how we liked our meal and we shared what we experienced food wise. From now on my hubby will stick to his classic wings. read more

I don't understand what the problem is with this Wingstop? Last year the food was horrible. I decided to give the place another chance today. I did a pick up order. When I entered no one greeted me. I get to the counter still no greeting. I state that I am here for a pick up and my name. He handed me a bag. I asked where is my cup he handed me a cup. I get home and food is missing. I should have checked before I left. I should have known because I had to ask for my cup. I will never eat here again. I don't know if it's the workers or the management but this is ridiculous. I called asked for a refund for the missing food. The worker on the phone states that it has to be sent to the general manager to get a refund. I can't believe that this place is still in business. read more

Awesome staff and wings! Cooked exactly like I like and sauce on the side! Fresh celery and carrots are relish too! I've been to a dozen Wingstops and so far this is # 1 read more

Incredibly disappointed with this location. My husband and I came into this wing stop about 7:25PM and there was no one in the store when we came in. Placed 2 orders and waited over 50 minutes before being served. When we asked the front desk lady why 6 Uber eats order were prioritized over us, she said "that's just how it is. They're our priority customers." We will absolutely not be stopping here again. I highly recommend you take your business somewhere else. Regardless of if you're short staffed, there should be at least one person dedicated to serving those that are IN YOUR STORE, NOT just online orders. read more

I placed an online order and it said that it was going to be ready between 6:53 and 6:58 pm. I got to Wingstop at 7 pm and they said they were still working on the order. I got my order and they forgot some of it. I finally had everything and left at 7:44 pm. Some of the wings were the wrong flavor. The food was extremely salty as well. The employees all seemed overwhelmed and like they didn't really want to be there. There were several people there waiting for their orders as well. I will say that the mild wings were amazing, but even aside from that I probably won't be back. read more

Food was fresh and good they just short staffed so u have to be patient. Have no complaints read more

Wingstop - the inside of a fast food restaurant - Chicken Wings Near Me - Willis, Texas

every time it's something new, they never get orders right the first time. or better yet don't even read the recipt at all. ive gone a total of 6 times and all those times they got something wrong, such as giving me a whole different order or not reading the recipt to give out the proper drink size. terrible service, lazy employees. read more

Great experience here this weekend! I got mild wings with ranch- 8 I think? I was almost able to finish it. The wings are made after you order and come out hot and delicious. So filling! This location is relatively new, there is plenty of parking if you don't mind walking. Employees were patient, friendly, helpful. My friends had the fries and seemed to really enjoy them! read more

Wingstop - Chicken Wings Near Me - Willis, Texas

Placed our order, went inside to pick it up and they were not busy at all. At this time out ticket was sent almost 15 before arriving and they hadn't started. Got home to eat, had raw fries in my bag. And no Cajun seasoning like I asked. read more

Wingstop - Raw ass fries I had fries there were not cooked and no Cajun seasoning was added like I asked. - Chicken Wings Near Me - Willis, Texas

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I've been waiting almost an hour for a sandwich combo and some chicken strips. There aren't any customers. Why does it take this long? Completely unacceptable. My time matters. read more

CHEYANNE ROCKS! Every WingStop has a long wait, so it's just part of it, therefore the wait shouldn't affect the stars. Food was good! read more

I don't frequent this specific establishment or this franchise often because the quality of the food is not consistent (based on the dozen or so times I have spent money here, but I've always gotten the wings and fries. I think I will try the sandwich option next time. The bone-in wings were decent. The fries are like wilted flowers... sad and kind of uninteresting- soft on outside and inside. Outside is supposed to be crispy ‍ (French Fry 101). Soda (self-serve) machine's carbonation was off so all the drinks tasted blah... went with water... glad I got charged for tap water . Couldn't stomach more than like about 8-10 fries. Manager was friendly and delivered my food to my table with a smile. Young man who took my order greeted me and was welcoming and helpful with off-menu sauce options. read more

Best wing stop I've ever been to the lady up front was just the nicest and so welcoming such a great change from the normal rude people

Amazing wings and chicken sandwiches. The staff is very overwhelmed but they do a great job. Just be patient, it's worth the wait

For being a Saturday, they were empty & fast to complete our order. The employees were nice and knew what they were doing. The lemon pepper is the way to go here but remember to ask for extra seasoning even if they put it on the side it still makes a huge difference. The hot buffalo are perfect temperature. The French fries dipped in their ranch are like no one else's. To be a bit knit picky I would've like the chicken to have a bit more crispness along with the fries but overall a great meal. read more

My wife and I tried to stop here for dinner after an event. We walked in at 10 pm on the dot. The sign on the door say's open till 11. We look at the menu for a second before the guy in the kitchen comes out and asks if we had a to-go order. We told him that we wanted to order and eat there he stared at us for a minute then looked at the dinning are and said sorry our dinning room is closed you have to order to go. This was an obvious ploy to not have to go behind us and clean or do any more work then he had to. When we questioned the opening time on the door he told us that they where open till 11 but we couldn't eat there we could only order to go. read more

Placed online order, ordered 16 boneless wings got 10 bone in, wrong sauce on the wings, and no nacho sauce. Called up there manager Devny (not sure on the spelling) told us we can bring it back or she can write my name for 15% off..... like 15%?! You forgot a bunch of stuff in my order. Fries were under done. I really wish i would of read the reviews before ordering seems like this business sucks. Won't ever go back. read more

Soon as you walk in you can see that the place hasn't been cleaned. The staff is not nice or acknowledging at all. I placed an order to go on the app and it wasn't ready when they said it would be. It was almost an hour after said pickup time when my food was ready. While I waited an hour for my food I saw that they made a mistake on every order that was picked up (wrong wings, forgot wings forgot sides). The staff won't acknowledge you unless you get there attention. They walk around the store lazily and it seem they put no effort into anything. I didn't see a single employee wearing gloves while handing the food or condiments. A complete lack of everyone's health and safety. No masks or hand sanitizer in sight! Completely appalled at how the staff behaved while representing wingstop!! read more

Wingstop - Trash on the floor. - Chicken Wings Near Me - Willis, Texas

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Sorry, not sorry. A 45 minute wait for 12 wings is screwed up. And don't try to tell me that me being upset is uncalled for because you 'just work here'. A bad wait is bad. Period. The manager did address our sitiation personally. read more

The two gentlemen working today were so kind and helpful. I had a big order and my shy toddler w me, he helped me to my car w my order and held the door open for me when I arrived and left. Outstanding customer service. I appreciate it so much!!! Thank you. read more

Service messed up on my order twice. don't recommend coming here. food was OK. Ambiance

Horrible. Guy who took order got it all wrong. Had to repeat things 3 or 4 times. Had to ask for our drink cups. Out of ice. Dr Pepper blown. Coke Blown. Out of napkins/paper towels. Bathrooms filthy, paper all over floors. Took 28 minutes for order to come out and still wrong. Even with all 4 employees collaborating to put it on a tray. Wings floating in grease. Looks like 1/2-3/4cup sauce the wings are drowning in. Several lights out or missing on dining area. Tables not cleaned up and people left when we were coming in-52 minutes ago. Nasty dirty. Lazy staff. Greasy food drowning in sauce. We won't be back. BW-3 for life. read more

Wingstop - This table looked like this from 9:05pm until we left at 10:10pm. 3 active tables and 2-3 carry out orders in the time we were here. - Chicken Wings Near Me - Willis, Texas

I don't usually leave reviews but this was ridiculous. I we waited an hour for our food (as did everyone else) and the order was wrong. Twice. Still waiting on them to complete the order. An hour and a half later. Nobody even apologized or anything to us or to the other people complaining that their orders were lost or wrong. No thanks. read more

Bad. Definitely try your best to never eat at this restaurant. We ordered a 30 piece wing meal for $38, and received a $51 bill and 15 wings, all of which were the wrong flavor. The wings we did get were very bland, and the fries weren't anything to brag about either. Just go to an actual wings restaurant instead of wasting your time at this place. read more

this place sucks--their processed chicken parts sandwiches and nugget taste like puke theres not enough sauce to cover up the puke taste and to go along with their soggy fries --plus they rip off their to go customers only put half the order in bag then when you get home half is not there --i called them up they give no apology or no refund its their policy to rip off their customers --i will never go back to this shit hole wing place worst in America..DONT RECOMMEND WINGSTOP read more

Placed an online order for wings for me and my kiddos. The order was hot and ready when I arrived. Heather was running the cash register what looked like by herself and she was beyond amazing at helping everyone!! Speedy service, friendly faces. read more

Ordered online for pickup. Waited and drove 20 minutes to pick up my order and when I got there they said they didn't receive my order....no apology, no regrets, just "we don't have it". Sometimes the orders get mixed up with the 252 store. Was told that by both employee and manager. No concern that this problem has been around and nobody thinks it is important to fix the issue! Really annoying that businesses just do not care enough to apologize for a problem they KNOWINGLY have!! Just shoulder shrugs...avoid this place Respond in to Brandon the owner... No I did not order from 242. I ordered From the 1097 store and I showed the crew there that I did in fact order properly. Sad you have to insinuate that I ordered wrong. But this is typical of your responses to customers. I will trash your restaurant even more now that your lame response is to accuse me of ordering wrong. Hope you go out of business and loose a bundle! read more

The worst service. Waited almost an hour for an order placed online for pick up. The workers are mostly kids, which totally isn't an issue except they had one of their friends walk back into the kitchen talking about how hot it was while at least 5 customers were sitting waiting for their food. They were joking around in the back, saying they were sweating all over the place, and I'm sitting there like :))) not on my chicken plz. Meanwhile, one of the workers was on the phone yelling at I'm assuming her ride home at the front desk. Honestly the whole thing was kind of laughable, I ended up getting my food and didn't even check if it was correct cause I was astounded by the horrible service. Just be warned you're gonna wait a long time! read more

I work in customer service and for a non fast food business to not break a 100 is ridiculous. I mean it's not hard to break one when you are spending $40 on some wing but instead we had to walk around the shopping center to see who would break a freaking 100 is ridiculous and didn't even compensate for having to do that no where is it posted that they don't accept $100 bills. I am pissed off that is wrong read more

Order wasn't complete. Person who answered the phone didn't give a crap or fix the order. This is the usual at the Willis location

Never eating here again. They screwed up my take out order, then manager Tim wrote a note in his "book" to take care of me the next time I ordered. Called back within the week, and "nothing written down in the book"... so much for going the extra mile. All talk and no follow through. Horrible customer service. read more

Made an online order, it said it would be ready within 15-20 minutes after ordering, I showed up 20 minutes later and DAVID "manager" rudely said there isn't any order under my name, I double checked if I ordered at the correct store and I DID, no apology or anything, had to reorder and wait another 15 minutes, received them on time and the wings are all COLD! You'd assume they'd be hot since I picked them up right when they said they'd be ready. S much for "fresh wings" I had just reordered my wings because David said he did not received my online request and receive cold wings. I suggest to spend the extra $1 and go to the Buffalo Wild Wings down in Conroe, much better service, friendlier faces, and they take more pride in the quality of their food. read more

This Wingstop sucks. My friend, his mother and I ordered 30 wing family pack which comes with a large fry and vegetables. We also got 3 drinks. When I go pick up the order I pay about $51. Then we leave and start to check the food and it was not the right order. We should've checked before we left but we shouldn't have to. We couldn't turn around before we noticed and we had to settle for the little bit of food that we got. It was 5 wings and 10 boneless. Very disappointed. Do not recommend. read more

This was my second visit. The food was hot and fresh. Service was good. The temperature of the store was cold. It's cool outside. Other than that. It's a WingStop. read more

Wingstop - Clean new restaurant in Kroger parking lot. - Chicken Wings Near Me - Willis, Texas

This place is horrible!! We ordered a 50 piece boneless wing meal. Got the order home and everything was wrong! Called the place back and the girl told us that we were wrong and that she repeated the order back right. Talked to the manager and he said well bring everything back and we'll fix it. Here I am with 6 very hungry kids and a little bit of a drive. There's no way I can just run the food back up there. Also, the wait was ridiculous. The Conroe location is amazing! We will never go back to this place. $67 down the drain for food my kids don't really like. read more

Definitely plenty of space to sit, there was only one person in the place. But when we asked how long an order of wings would take (because of some of the comments we saw here) The lady ( one of the three people in the kitchen and not one of them came up to greet or even say be right with you for 2-3 minutes) informed us that it would be at least 20 minutes for naked wings cause they were raw. So we said breaded was fine and she said rather snidely "well those take 15 mins"! It was more the way it was said than what was said, like she was put out by the fact that we interrupted whatever she was doing to ask what I thought she a rather common question when you would like to place a to go order... we walked out! So can't comment on how the food is. read more