We order from this Wing Stop quite often, and I'm sad to say, I don't think they've ever delivered our order correctly. My husband has had to drive to pick up items left out of our delivery order multiple times. We just ordered, and all (3) of our fries are missing, and once again, he's told he has to drive to them to get it fixed. Mistakes happen, no problem. But the lack of customer service and common courtesy is astounding. I don't think we'll be ordering from this Wing Stop any longer... it's always a disappointment. ‍ UPDATE: husband got there and our fries still weren't ready and no refund offered. We will NEVER give them our money again. read more

Had the best experience today. Emma helped us with our order and she even walked my order to me which was so sweet and considerate of her. Will be visiting again soon. read more

Been eating wingstop for over 10 years and this ain't it. Soggy fries, they were floppy and cold like a fish out of water. The wings aren't even saucy. Ya skimping out on the seasoning. Garlic parm wack, your atomic isn't spicy, your original no sauce, Like the breading is red but it's just for color, lemon pepper missing that oil that's normally at the bottom, your bbq is so dry, not even your plain is wack idk how you can mess up plain. I would avoid this place. Been here twice gave it the second chance and failed. I recommend driving to another wingstop. read more

If I could put 0 star I would! Awful service! I bought 2 large orders and asked for one extra hot sauce, the girl who was helping, told me there is a charge of $1 something right after handing a customer before me 2 free sauce for a small order. As I was about to pay I mentioned why was there a difference in what I asked and the previous customer, she bluntly answered "sometimes we charge and sometimes we don't" read more

Bad customer service... owner need to be there, they use same oil for everything!!!!, place can be better,

It even one star no wonder why the rate is this low . Walked in the person who gets the order was sitting and getting ready to eat his lunch . Not saying hi or welcoming he just asked me place your order quickly!!!!!!!!!!! Excuse me?????!!!!!! Heeeelllllloooooooo if it's your lunch time clock out and go enjoy your lunch , if not then wait till your customer is ready to order and also learn how to talk with costumers. read more

This location is absolutely the worst. TERRIBLE customer service, especially from the manager. I've ordered here quite a few times thinking maybe the last mistake was a fluke or sometimes things just happen but consistently when I've had things missing from my order their only solution is "customer credit". Just had a delivery today and they forgot and order of fries, called the store to let them know and they offered their "customer credit" which I replied no, I would just like my order of fries. The manager told me they couldn't deliver them so I asked for a full refund on my order. She said "it'll take 1-5 days" then just hung up. The employees here absolutely do not care if you're satisfied with your experience. Had another issue a few weeks ago where I ordered the Cajun corn online, got to the store for them to tell me they didn't had any corn so they gave me an extra order of fries. I asked for a refund for the corn because I really didn't need or want any extra order of fries and they said they couldn't refund me because I placed the order online??? Offered me their "customer credit" again I've worked in food service for 10+ years so I have a lot of patience and forgiveness for fellow food service worker but DO NOT GO TO THIS LOCATION. It's just not worth it. read more

Was excited about this location, but the burbank/la crescenta locations are better worth the drive. Have ordered twice and both time the wings come out almost unseasoned (for dry rubs, wet sauces are decent but still on the dryer side).the female employee at the counter doesn't do well with female customers. both times I noticed her demeanor changed when she was talking to women vs when she was assisting male customers. She was more bubbly/helpful with men than she was with women. Not overly rude but definitely an absolute shift in service. Both times they were empty on lids and napkins so having to ask for her attention was slightly annoying and unhelpful. (Alexis was very helpful, was another woman not her lol) read more

Wingstop - lemon pepper + cajun wings. Both little to no flavor. Go to another location. - Chicken Wings Near Me - Tujunga, California

Terrible experience here! First of all the tenders don't come with any sauce just dry tenders that are overcooked! If you want sauce each one is 1.91 lol ridiculous service not the greatest but not terrible, however i go to eat not to hang out with the workers so it doesn't matter ... i couldn't afford the sauce but thank God i had water or else i would've choked on their dry mango habanero tenders with NO SAUCE 0_o really wingstop atmosphere is uncomfortable because the place is way too small so as people are eating theres people in line ordering and people waiting for food and oh i forgot the one soda machine that's available right behind a table that people are eating so jammed and uncomfortable, what happened to wing stop it used to be one of my favorite places too bad this place killed it it's definitely not my favorite not anymore :/ read more

I tend to get the lemon pepper wings but I just love lemon and pepper. Haven't really bother to try any other flavor because I'm just not very interested in trying. I've ordered here a couple of times and the fries are always soggy and over seasoned even when I ask for light seasoning. I wish their fries were crispy. They are still new and I will give them the benefit of the doubt. I've been to the Wingstop in La Crescenta and don't see much of a difference to be honest (besides not being heavy handed on the seasoning for the fries). I do like that they are open till midnight and everyday since there a lot of places that tend to close early around here and be closed on Sundays. Sundays are my rest days so, I like having restaurants nearby so I don't have to cook. read more

The service was bad. I had to wait on the phone for 15 min to place my order, and when I take the food home, there was no ranch in the bag. I called and another 15 minutes waiting to hear they said that they forgot to put the ranch in the bag. read more

Overall had a pretty good experience. Wings were great, they provided extra ranch too. The only thing that could've been better are the fries but it was still a good experience. read more

Ordered online, everything ready to go when I got there. Everything accounted for when I got home. Very clean traditional wings and NO GREASE. Substituted the Cajun corn for the fries. Mango habanero & garlic parmesan on the split order of wings. Very delicious and I am looking forward to returning to my Tujunga Wingstop. I'll be back!! read more

Very disappointed. May think twice next time I order again through online. Seasonings on chicken were all correct. On the fried corn However I changed it to the fry seasoning. Not the the cajon Well it had the bit spicy cajon seasoning. Had to give the kids milk instead of their juice to cool the spicy in their mouths. And I also did not receive the dipping sauces I requested. If it's going to ask you for choices when ordering online or on the app. Then they should give you what you have asked for. I should have checked the bags and such before heading home. But the bags are sealed shut and I put my trust in the employees to get the order correct. This is not the first time my order has been wrong. May have to thing about going to a different location next time. read more

Half of their employees are kids that really don't care about the quality of the food or whether or not they get an order correct. So far whenever I get served by the female employees, everything is correct and as ordered. The male employees often look too stoned to do anything right or even say "your welcome" or "thank you". Clearly the owners don't really care either. read more

Honestly, the only reason I come here is because it 2 min from my house. They are always short staffed. Never pick up the phone for orders. Have horrible attitude. You can tell they hate working there. The food is over spiced or under spiced. Just don't recommend if you have options. read more

1. Terrible customer service!! Waited 30 min longer than time frame due to employee forgetting to tell me my order is ready even though I asked 3 times because I noticed my name on the receipt attached to the bag. 2. 4 of 8 wings had no seasoning? How does that happen? 3. Ordered 3 dips (blue cheese) for the chicken and when I got home there was only 1 Ketchup...LOL 4. I called Windstop to advise and the General Manager says, " I'm sorry for your our mistake, I will credit your food for the next time!" Perfect! I appreciate it..I asked to confirm, "What is the amount of the credit?" The General manager says, "We will credit $3.00...." Yes, $3.00 for the dips...Good times! GYST Wingstop read more

hate coming here but i love wings, i just moved into town a few months ago and observed something about this location. they avoid phone calls 30/40 min before closing.. happens everytime. so i decided to start showing up and 3 visits they always say "we only have one fryer and cant make any more orders tonight" this place needs new management!!!!!! fr though, loyal wingstop costumer for years. read more

I gave this place another try and I wasn't surprised as the experience was just the same as last time. I am not honestly sure though if I can blame the staff. I feel that this may be a upper management issue. I feel that they are always very short staffed here. It's extremely hard to place an order over the phone as most of the time they don't answer or it takes a couple try's to finally have your call picked up. From what I noticed each time their are multiple calls going through at the same time and only one lady always in the front working to drop off pick up orders, but also to take orders face to face or by phone. Every encounter I have had with her trying to place an order she appears to be out of breath. The food in my opinion is very heavy due to the oil wing stop uses to fry their food and hard to digest especially if you order the tenders or boneless as it has breading on it. The one and only thing I really like from wing stop is their fries. This will be the last time I order from this location. The overall reviews here speak for themselves. read more

Have to say I was ordering from here for the past year but will never eat here again after last week. Got severe food poisoning on 11/6/21 and was throwing up for 2 days and have barely just now recovered. It says they have an A from public health but check the notes and they have been cited for uncleanliness. There are plenty of other locations and I don't want anyone to go through what I just did. read more

Coupons never work. When I call and ask they say it's pretty much my problem. Other then that there wings are ok read more

Wingstop - Never work - Chicken Wings Near Me - Tujunga, California

When I usually go to a chain restaurant, I am already expecting a certain quality of food which I have prepared myself to eat. It had been a long day and I was really hungry. I decided why not eat at wingstop? I'll tell you why anywhere else would have been better! Firstly, my order was wrong! I love my chicken tenders! How does an establishment run out of chicken tenders? Especially when you do not make it clear while I am ordering that you have run out of chicken tenders? The quality of the food was lower than any other Wingstop I have eaten at, the workers seemed like they were forced to be there and did not even care about the job itself! My order took 35 minutes to make with an empty restaurant! The only reason I am giving this location a 2 star is because the restaurant was kept quite clean and the music taste was really good! But if you hate your job just leave, don't ruin it for the customer because you choose to be lazy! read more

Yall be shitting on this wingstop but I order from here probably once a week and have never had any problems. My order is always correct, usually hooked up with extra wings that are always hot and fresh, with bomb crispy fries. I think yall forgetting that wingstop is fast food, if you want 5 star Michelin wings then don't come here lol but if you want some dank drunk food then this place always delivers read more

Service is usually good but they really need to change the oil more frequently. I got an order tonight and all I could taste was oil.

My pickup experience was very awful here at this location. First of all, the cashier named Pamela was the rudest cashier I've ever experienced in any establishment. I work in customer service and I am very patient with workers because of course i understand how it is, please tell me why she was the rudest the second we walked in to pick up my food. We asked her simple questions and was very aggressive and had a horrible tone. The managers need to train her and show her the basic skills of being at least decent to customers because her attitude was just not it. read more

They dont know how to treat with customer,you ask for ranch they charge you, i would of give them zero starts, the fries was so soggy, food was soaked in oil. read more

I just feel pity for the owner. I know it's really hard to find good employees in 2021. No one wants to work, and the ones who do don't give a sh*t about neither the customer nor the poor employer who spent tons of money to open a branch. Customer service is somewhere around negative 5! Clueless employees. Food WAS good at the beginning, but it's getting worst every time to the point where the last meal was literally disgusting. read more

It was very nasty they didn't even cook it all the way or give any ranch made me not want to even go there anymore very disappointed it doesn't even deserve one star read more

This location is slow during the peak times however is usually quick to deliver and they have friendly staff members.

This location was amazing especially being new it looks really nice I remember it was a subway good thing it's a wingstop our family love wings this the perfect location shout to the team members wings always delicious !!! read more

I am generally obsessed with Wing Stop. However, this location is just terrible. The fries (which are normally A-mazing at Wing Stop )were just soggy and completely unseasoned. Tasted like old oil. The wings barely had any seasoning on them. Even the drink was off- like the flavor to carbonation was off. So sad. I was really hoping this place was going to be great and stick around. I spent way too much money to be this upset about a meal. read more

This wing stop is really nice! Way better than the subway that was there before. The customer service is great as well! The food was hot and was made fairly quickly. I think I was helped by Pam. She was very helpful. 5/5 for sure. read more

We ordered to go and had the parmigiana chicken tenders, cheese fries, rolls and Cajun corn. The chicken was well cooked, not greasy, the rolls were to die for (didn't even need butter), and the cheese fries were delicious. The corn was well cooked, but to spicy for us (we knew they would be spicy, but wanted to try). I would order again. Good barbecue sauce! A very pleasant experience. read more

this wingstop is amazing and produces such tasty treats. there service is amazing and our wings came out fresh and tasty

Just opened and already have poor service. When ordering 20+ wings be sure to order an extra dipping sauce because they don't bother to offer you another for an additional cost. They just assume people should know. Be sure to check your order before leaving because they never fail to get your order wrong. Charged me extra for dipping sauce and never put it in my bag, this has happened twice. read more

Went for lunch today at my favorite food franchise with my favorite cashier Steven. He was marvelous in his work ethic and I would 10/10 come to this Wing Stop location again very very soon. Thank you to the lovely management for the immense help they gave me to understand the different wing flavors and most of all, thank you Steven for being such a kind, understanding, and wonderful young man. Never in my 16 years of living have I dealt with such an educated person taking my order. Thank you Steven!! Amen read more

This location is amazing! As soon as I walked in the crew greeted me and the store was well put overall. I was extremely satisfied with my experience and the meal was absolutely mesmerizing. See you again for flavorful wings! read more