It's Friday night, and every now and again I let my kids each choose where they want to eat. My daughter been asking to try wingstop, so that's where we stoped today to get food for her. This was our first time ever ordering from here so I really didn't know much, Nelsy was our cashier and she went above and beyond to explain to us the menu and was just overall so patient so kind and so welcoming. It was a little wait time but that always good because the food was fresh and hot , and she gave us extra fries which was just so nice and thoughtful. I was able to try them and they were really good and well seasoned! We got her food to go so we didn't dine in. Overall my daughter enjoyed her meal. read more

Wingstop - 6 pc boneless wings 6 pc Wing Combo - Chicken Wings Near Me - Silver Spring, Maryland

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Service was good , very helpful and respectful workers. Also great ambiance and the food is absolutely good.

They take too long, ordered at 5:40pm it's now 8:14pm and nothing is ready. Definitely check out another location, they have no sense of urgency read more

i saw someone who said it took 2 hours for them to receive their food. You must be lying because every time i go it takes them 1-30 min to make my food. read more

This was the most horrible experience I have ever had in a food establishment. Now, obviously it was Super Bowl Sunday, I expected them to be busy. What I did NOT expect, was they they would have literally NO plan to prepare for the increase in business. When I arrived at 6:30p to pick up the order that I placed HOURS in advance, there were nearly 75 people inside, a mob of people, all angry and confused. I would have at least expected a manager near the door greeting customers to let them know what was going on, but no. You had to FIGHT your way through the crowd to try and find out what was going on. Turns out, they were running close to 2 hours behind schedule. Never did I get an alert of anything about my order running late. They were frantically calling out names of orders, and people were just grabbing without any verification if it was even their order. You had literally no idea when to expect your order to be called so you had no choice but to wait. I was standing next to people who had been waiting almost 2 hours at that point. I made it 90min before I just left, EMPTY HANDED, so that I could quickly find somewhere else to get food for the 7 teenage boys that were at my house to watch the game. I am honestly astonished, they had all year to plan for this day and with a bit of logistical preparation they could have easily delighted customers instead of having ZERO plan and undoubtedly pissing off a massive amount of customers last night. To top it all off, I will have to take time out of my day to call the store and try to fight for refund. read more

Goated location, if you don't get something on time, they don't get payed enough for it so stop complaining 5/5

Highly disappointed yet again at the Aspen Hill location! The quality of food & service has gonna to shit! Let's start from the beginning when I called in, gave them my name & SPELLED it. (They still transcribed it incorrectly) mid way throw the conversation for my order, whoever was on the phone put me on the hold n I heard him start taking an order from someone else at the location. So someone else picks up & we start the conversation & order all over again. Again I spelled my name out and asked for wings to be separated by flavor not combined in the same container as my mother-in-law can NOT do the seasonings and flavors because of how salty it is for her taste. Listen I spend alittle less than $100 of a meal for my family after a long days work to my son screaming wit discuss as he takes a bit of a drumstick having a long piece of hair wrapped within the chicken! Of course that would make anyone lose their appetite!! Again 100 dollars worth of food! Who wants to just waste the food n hard earn money?! At this point I call and ask for a manager with the person who answered the phone. The person who answers says "yea that's me" I again asked if he was the manager on duty & he says YEA like it was a problem I asked again or I confirmed with a slight irritation in his voice. So I asked for his name because he didn't offer it, then addressed him by name. Brain, I have a problem with my current order as I spent 100 at your location & we find a long piece of hair wrapped in the chicken. Brain just says OkAy. That was it nothing more with his response I pause! To give him a chance to respond or see if it was goin to open up a conversation of consideration but NO, not at all! He says so how can I help you. I ask to speak to another supervisor or manager. brain then places me on hold to come back & say yea she said to call back tomorrow or we can have our other manager reach out to us tomorrow. Now, frustrated 100 dollars later what am I to feed my family for dinner? I went as far as saying/telling Brian I did t get an apology or any remorse for the incident. Nothing! Brain needs help training of management. Clearly he was chosen not by skill of leadership! There was no basic customer service skills yet compassion if he was on the other end of the situation! Wing stop don't put ppl in positions that don't make your company look good! Have some type of standard in these franchises. read more

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Decent service and food. Ordered a 30 wing-pack to share with a friend and really liked the variety in flavors (we chose lemon pepper, garlic Parmesan and original hot). There wasn't anything outstanding and I do think the wings are a bit overpriced. Would only recommend if you're in the area and really are craving wings. read more

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This location is the worse! I went to get wings for a function at school and it was supposed to open at 11:00. I arrived at 10:55 and waited as the employs sat around a table eating until 11:10. Finally, they opened the doors and nothing was prepped making me wait even longer. The only reason this place survives is because of the product. Well, the fries were soggy. What a nightmare. read more

Came here for lunch and I like the place. I put in my order online (5 mild boneless wings and fries) and it said it would take 16-21 minutes. I work about a 5 minute walk away so I waited about 5 minutes then proceeded to head over there. When I got there I figured I was gonna be waiting another 5 or so minutes because I was early but to my surprise they had just finished my order. The wings were good and so were the fries. Well the fries could have been cooked a little more well done but I'm pretty sure that's a personal taste thing (I like 'em crispy!). Definitely a place if you want a quick bite that isn't McDonald's. I'll be back. read more

10 wings for $13 no dips because it's extra money is not worth it at all! Wish I didn't order from this place but I wanted wings and should of just went to the grocery store. I asked for lemon pepper and old bay. The wings didn't taste like either seasonings just plain and a Waste of money. read more

Ordered takeout pizza. The size was great. I ordered large and it was nice and large. The crust and the toppings were well prepared and tasted fine. The cheese was way too salty, though. So much that I had to struggle to eat two slices, when I was hungry enough for at least three. If they cut way back on the salt, the pizza would be pretty good. The other problem was the service. Asked for thick crust and got normal. No big deal, but when I asked about it I got a blank stare. No comment, excuse, or apology. Just silence and a blank stare. I guess the staff doesn't care that I get what I ordered, and therefore doesn't care if I come back. read more

So far, I don't know what to expect. I loved wingstop when I lived in Florida and was excited to see this one. I have read the reviews, and since I've got time, figured I'd wait and hope the food was good, as I see how dismal the customer service is reviewed. I wasn't disappointed right off the bat. I haven't had them in a while, and was deciding when was asked in the most unprofessional discourteous way "what I need". I asked her what her favorite was while I was pondering what I needed first, atomic, Cajun, garlic Parmesan,it's too much. Her response was short and simple "I don't like this place at all actually." She said if she had to choose, lemon pepper, of course that would be my least favorite, which I said, and ordered atomic. My wings came out in ten minutes, but my wings had the much despised lemon pepper. She happily took them back, and I got my wings back- with an extra, now atomic lemon pepper, or so they say. I just ate my atomic a and barely broke a sweat- I remember them being hotter. What really surprised me was how much lemon pepper I tasted- over atomic? How does that happen? I don't think I'd ever gotten the fries as I'm normally not a fry guy. This time I made the mistake of doing so. I don't like this style of fry at all, but if you like the five guys type fries, you should love these, they are done right and you get a ton of them. I was so excited, but am in no hurry to come back. read more

I love this location especially, they always got me in a good mood. The chicken is great, I love their chicken tenders, and barbecue chicken, service is great and it's a good time, the wait time isn't that long for the orders, and it is clean to sit inside and wait for your food. read more

Let me preface by saying I'm an avid Wing Stop fan. I've actually never had any issues with any location (in DC or out of state) until yesterday. At approximately 8:30p, I called in a simple order of two (2) ten count - by the piece - bone in wings. I was told 20 minutes. I had a 15 minute drive. Upon arrival, the establishment is not packed. The phone was super busy but not uncommon for a Friday evening. No issues there. I came in, spoke to the young lady working the cash register and phone, and paid for my order. There was only one person in front of me. The staff in the back were diligently working. The orders were getting completed and sitting on the counter awaiting for the lady and the register to hand out the orders. Now here is when it went south: Come to find out, my order had been waiting on the counter for an additional 15 minutes after preparation. How do I know? Because the lady at the register gave the order away in front of mine to her personal friend and completely DISREGARDED the next order. How do I know he was a personal friend? She had a LENGTHY conversation with him after giving him the order. She even went to the back to prepare his carrots and preceded to have another conversation with him there at the register. There was not one concern for the last remaining order which was mine. Then the phone starts to ring, she ends her conversation, and then she completely forgets about my order. I get up from the bench and stand in front of her for an additional 10 minutes before she even acknowledged me. She hangs up the phone and asks to take my order. WHAT?! I inform her she's not only already taken my order it I've been waiting for an additional 20 minutes. She then turns around and looks at the order that has been sitting there and hands it to me. I'm pissed beyond pisstivity at this point and ask her did she literally just overlook my order for 20 entire minutes. She had no response. Not even a sorry. UNACCEPTABLE! I will NEVER return to this location. As much as I love wing stop, this location will never get my patronage nor any of my huge personal and professional networks. I implore all m Yelpers and Yelp Eliters to never visit here. Customer Service is not a concern for them and we all deserve better. From the looks of the Rowe reviews it looks like management won't care either. Such a disappointment. read more

ZERO STARS. Can't give 0 so 1 will have to do. DONT ORDER FROM HERE! Never received food I ordered and person on other end of phone hung up on me when I called to inquire. I asked to be put on hold while they looked into it but was ignored and hung up on. No clear confirmation of a refund or why order wasn't record. Terrible service. It my first bad experience. Will never Order again read more

Food is always great here, but at what cost? Everyone is wearing masks but nobody is wearing gloves. They were slammed with a bunch of orders but this is normal for a Wingstop so taking normal food safety precautions shouldn't be a problem when busy specially for a restaurant of this scale. This should be top priority, even more during a pandemic. Left once I saw this. read more

Has the perfect amount of flavor and perfectly made. The service was ok. The inside looked nice.

WOULD NOT recommend this location! I love Wingstop but this location has TERRIBLE customer service. I placed an online carry out order with them today and the pick up was terrible. my pick up time was 1:06 but my son was hungry as well so I stopped at McDs on the way to wing stop hoping it would be a quick in and out. I arrived at 1:14. when I arrived to wingstop there were about 5 employees just sitting in the back huddled up laughing not working at all. not one greeted me when I walked in the door and it took for their conversation to be finished to even acknowledged that I was there. I told them the name on my order for pick up and the order wasn't ready and they find my ticket and claimed their printers were down. However I saw two other tickets sitting at the pass waiting to be made. they did not even start frying my wings. at this point I'm in a rush to get back to work and don't have time to wait another 25 mins So I requested a refund. A male employee shouted to me that I had to cancel the order myself which I knew I couldn't do. So then a female employee used a laptop to complete my refund. While I was waiting I notice the male employee on his phone and he showed the woman employee that was doing my refund. after they looked at his phone, both looked up at me and laughed. I don't believe they knew I witnessed the whole thing. in the end I did get the refund however this review is simply for their employees customer service. I would have been okay with waiting for my wings if it was busy but not when I walk in and see every employee doing absolutely nothing. I felt very uncomfortable with the male employee he Seemed hostile towards me. This was an error of their own and it felt like they should Have just been apologetic. the hostility was very unnecessary from the male employee to the point where I'm giving a review. read more

Wingstop is one of my go-to franchises, but I had the misfortune of biting into a raw boneless wing today. read more

Wingstop - Undercooked mango habanero boneless wings. - Chicken Wings Near Me - Silver Spring, Maryland

I cant stand the level of respect the employees give out to customers especially this specific woman cant quite recall her name but if you look at the reviews here someone has said it! ahhhh my brother just said it her name was Tracy aka "Terrible Trace" she's ruder then rude, and needs to quit. She takes orders like its her last day on earth, if you do not like the job leave, Food was good, but thats not everything when you're running a business. If you do stop by here get the tenders more bang for your buck! read more

Take so much time to get your food after the order is been places. NO GOOD! Menu is good, nice place to stop for a couple Wings. read more

Delicious wings!! and staff is friendly!! and helpful. Also very busy. I ordered the combo and got plenty of flavor :)

Walked in 6 15p and the cashier was on the phone. Waited for her to be done and finally done about 10 Mins later. Was about to walk out and finally she's done. Complete my order 6 32p as per on receipt and told 15 mins which I said ok no plm as they looked very busy. Came back 6 50p and order not ready. At 6 58p I asked them sup with my order which was a simple 10 piece wings with wings. Saw them talk to guy and finally take my receipt to make my wings. I asked for 5 mango haberno and 5 Louisiana rub. Only got 4 mango that wasn't even fully smothered. It didn't seem anyone was wearing gloves. I don't think I will be coming back to this store again. Not worth the wait read more

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The beer was cold and that's about it. I ordered the large garlic Parmesan wings with loaded fried and a corona. There was only two people working so the order took a lot 35 minutes. The Parmesan wings are more butter and Parmesan than garlic. They're just drenched in butter oil and Parmesan. read more

Wingstop - Chicken Wings Near Me - Silver Spring, Maryland

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This Wingstop never seems to amaze me. Ordered Doordash via Thighstop and my order quoted that it would be ready in 20 minutes so I decided to tend to other errands in the shopping center and arrive a few minutes after my order was to be ready. Upon arrival a few customers were waiting in the eating area so I approached the counter to and noticed 6-8 employees in the kitchen chatting...nobody at the counter. I look at my watch just to see how long until I am approached...this is normal for this location. A employee looks over and he continues to chat with his female employee she also looks and continues to chat. The guy leaves and heads to the back she then looks at receipts for orders then goes to dosomething else. Ok 6 minutes in and she comes over asks me if If I'm there to order. I give her my name and she hands me a bag. This location is terrible...I had a gift card that I couldn't use due to another mishap at this location and I ordered Thighstop but I was hoping the service third time around would be different. Nope. Let's not even discuss the baby thighs and pure fried skin I received along with BURNT fries. The manager here must own the store...head to Laurel or Gaithersburg for better chicken, fries and service. Never again. read more

Wingstop - Mini thighs and burnt fries - Chicken Wings Near Me - Silver Spring, Maryland

Recently tried Wingstop for the first time a few days ago and their wings are really delicious!!! I got 5 Louisiana rub wings and 5 original buffalo wings. For the 10 wings it cost about $9.70. Unlike other restaurants, the wings don't automatically come with celery/carrot sticks. You have to purchase them on the side for about $.99 cents extra and for a side of ranch it's another .89 cents. Most wing places i know, automatically give you 1 side of ranch and celery sticks for free with the purchase of wings! The Louisiana rub wings were extremely crispy and seasoned really well! Definitely a must try! I ordered online and in about 15 minutes my order was ready! read more

Wingstop - Louisiana rub and buffalo wings with a side of celery sticks and ranch! - Chicken Wings Near Me - Silver Spring, Maryland

I chose to go to another restaurant for lunch, while the rest of the family picked the wings. It took me about 10 mins to walk down to my lunch spot, grab it, and return. I walked into the place and the decor has a casual sporty type feel; with the dark wooden table and chair sets. I didn't see the entire rear area, but I "ass"ume it's as nice as the face. The spot is clean, the staff is courteous and neat, but above all; "The wings are awesome!" They were cooked perfectly with a nice flavorful juicy bite. We purchased the plain, Cajun, and original hot wings. Hot is that without numbing your taste buds. Cajun is spicefully warm and tasty, and the original brings the classic hot wing mmmh! This will become a regular for my family. Hopefully everyone that tries this place has the same good experience and tasteful meal. read more

Wingstop - Oredering spot - Chicken Wings Near Me - Silver Spring, Maryland

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There is zero chance of me returning for these wings... Started off with the mango habanero and garlic parmesan. The mango habanero wasn't all that spicy nor did I enjoy the flavor. However, they were better than the garlic parmesan wings which had zero taste at all... Went back for some lemon pepper and some buffalo wings hoping to salvage my meal... The lemon pepper wings weren't oily enough while the regular hot wings were no better than 7-11 wings. The fries weren't even that good, and fries anywhere are usually always good, haha. read more

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The food was really good. The service was okay. I'd definitely recommend Wingstop for a quick bite to eat. I ordered the spicy Korean Wings and Lemon Pepper Wings with the fresh baked bread and fries. Everything was hot and fresh. The restaurant was really busy with phone orders and in person diners. The hostess did a good job taking care of customers and submitting orders. The wait was a little long I'd suggest calling in orders to-go if you are short on time. There's plenty of space to sit and dine if you prefer dining in the restaurant. It is located inside of the Aspen Hill shopping center. Overall my experience was pleasant and I'd return to this restaurant. read more

This wingstop has gone downhill.I had ordered online in advance so i wouldn't have to wait over 30 minutes ,just for my order to be completely wrong. Called the store if they could correct my order and told me it would only take 3 mins to remake my order once I arrive I check my order just to make sure it's correct just to find out why it only took 3 minutes to remake my order. If only y'all could see how it looks in person these are barley chicken wings and for $12 dollars.Such a disappointment this wing-stop used to do so good i don't know what happen now.Not worth spending your money here!!! read more

Wingstop - This is a 10 piece garlic parmesan classic chicken wings - Chicken Wings Near Me - Silver Spring, Maryland

Just received my order of wings and fries from this location via DoorDash. The fries were in an uncovered basket and ice cold. The wings were way over cooked and uneatable. Everything went in the trash. Do yourself a favor, do not order from this location. read more

I must confess that my online request turn out to be a disaster, I ordered hours in advanced HOURS 6 to be exact, when I arrive for pick up at 5:30... I was told that they were behind, I was given a new pick up time which turned into another and finally my name was called after 8pm. I am so disappointed in the functioning of this location. Update, I of course emailed the corporate office with my complaint, I did receive a letter with an apology and a gift card fo future purchases. I still think the french fries are yummy but I am not sure I will EVER purchase a large order from this establishment. read more

B.W. (read: Before Wingstop) there was no where I could order wings from in the immediate Aspen Hill area, besides Chinese food spots. (Ever feel like a piece of you was missing, but you didn't know what?) A.W. (After Wingstop), I am now able to satisfy my wings craving easily. With good flavors, convenient distance and late hours, this is a community staple. What hits: - Decent-sized wings and great rubs. Louisiana and lemon pepper are my favorite. - Crack fries. Is that sugar?!!?! - Proximity, of course. What misses: - Price... man are these expensive! I think you end up paying almost a dollar per wing, which is insane. Could you imagine walking into a grocery store and paying $1 per wingette? Plus, all flats is an additional $3. Ranch/Bleu Cheese all extra. - Slow service. I always call in beforehand and still have to wait when I get there for pick-up. I usually don't mind because I'd rather my food be piping hot than sitting there by its lonesome. I think the staff genuinely try, but get bombarded. Wingstop is definitely a solid choice! It helps diversify the shopping center for sure. read more

I have to say!.. the food was delicious... I've been there twice... and I was able to try various items from the menu.. the potato salad.. the coleslaw.. the buns.. all great!... warning: the bun are delicious!! But only when freshly out of the oven... (I had some in the car) by the time you get home... meh... but I loved the wings, the celery and carrots were fresh... and I had no qualms with the service ... It was a great experience... I don't see any reason not to give the 5 stars.. read more

Got some wings and fries other day Good food, quick service and nice welcoming employees, coming back for sure !! read more

This location is so hit or miss. Tonight a mistake was made on my order and when mentioned to the manager whom apparently packed my order I hear him scold the employee stating " don't f**** blame me, I don't give a f*** about what she thinks" absolutely disgusted. You never speak to an employee in that tone as q manager especially in front of customers. I commend the employee on his excellent customer service and willingness to remain calm in such a situation. The manager ( didn't catch names but brown skin young man with short hair ) is trash and should be terminated immediately. The service he is providing is bringing down the desire to visit this establishment time and time again. read more

They have the slowest employees working here. I'd place an order to pickup & would still have to wait after arriving. I once sat and watched my bag sit there for 5 mins before I had to ask if my order was ready. The food is always made up to par, but the service isn't worth it read more

This is my second time going there since it opened a few years back. The first experience there was okay. But it was nothing special. But I was on a break and needed to eat something. So I went to wing stop since it had been a while and I ordered a small 6 piece, 2 flavor meal. I guess I didn't get the memo to call ahead or anything. But I lie to you not, it took almost 20 minutes just for 6 wings and fries. And the food was just okay. Nothing too special (again). So I was pretty upset that it took so long. Not to mention, I was on a time schedule so I spent most of my break waiting for the food so that really made me mad. AND it was expensive and not at all worth the price. I now understand why it is never busy in there. And another thing! There was a bunch of empty food trays all over the place. They had not even cleaned up. that just seemed lazy to me because the employees in the back looked like they weren't doing much except just joking around with each other. Someone could have cleaned up the main dining area. Your best bet is to pick one of the other places in the shopping center. I won't be back. read more

Love it . Great customer service I really recommend this locations . They have positive environment and do a great job!