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    Wingstop

    2.0 (66 reviews)
    InexpensiveChicken Wings
    Closed 10:30 am - 1:00 AM (Next day)
    Updated 1 month ago

    Order Wingstop Takeout or Delivery

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    What good is Delivery when you don't offer an option to order traditional hot sauce ( dipping sauce ) for your wings..

    OK, here's the easy concept if I want to order traditional wing sauce online as a dipping sauce on the side. I have to jump through leaps and bounds just to get this done I spoke to the manager at the restaurant and the culvert operation is order ranch sauce called the restaurant and they will change it to hot sauce. I am just dumbfounded by this response from upper management. Please do us all a great favor and add it to the menu on your online ordering (doorDash). It's not that hard people. This is not rocket science. There is no reason why I had to drive in person to pick up two dipping sauces after ordering online .

    Amount of time for order pickup
    Jessica V.

    Ordered online. 8:34 pm, message received, order to be ready 16-21 minutes. Arrived a minute prior, was informed they were still working on my order. Two people up front, approximately 5 in back. One table eating, a couple waiting on order, three online/phone orders came in to pick up. A woman & her child, and another. Manager was called to the front to take call from customer, after completing call, she went to back and told front staff to tell anyone coming in that it would be an hour wait since fryers went out. I asked person up front how much longer my order would be, being that I had now waited 20 additional minutes from arrival and at least 35 since order was placed. Male staff stated "an hour". I asked, even though I placed order and you said it was being prepared? He answered nonchalantly, "we didn't know fryers would go down." I asked for refund, he went to tell manager, she came back up front, began processing refund, said it will take 3-5 business days to go back to your account. I stated that it was a bit upsetting since I ordered online, arrived a minute prior to pick up time and now would have to wait an hour...once again same flat, non-empathetic response, "our fryer went down, we didn't know they would", that's why we are giving you refund. She stated, we turn the fryers on at 8pm. ??? She turned screen to show me she had entered it. I asked if I would get a receipt to show refund was processed, she said no, it just shows you. I handed her my receipt and requested that she put her name & amount of refund, she did, and walked away. No apology, no comment, no eye contact. Just rude. Rude employees, sad. No wonder such low reviews here & why they are hiring. Franchise owners need to hire & train staff in customer service. How could this have been handled differently? 1. After determining fryers out, seeing amount of people standing waiting to order & waiting on orders... A. Manager could have come to front, made announcement with apology, stated amount of time projected for order (1-hour), asked if anyone would like a refund. B. Manager could have made announcement, apologized for inconvenience & offered free drinks and/or discount for next order C. Manager could have done both A&B, and placed sign on door to indicate to other potential customers that they would likely not receive food they were anticipating. Each potential option, involved management, apology & a sense of customer service, customer satisfaction & empathy.

    Straight hair vs my curly hair

    Ordered a meal from here and found a long straight hair deep in the oils of my wings. I called back and apparently I'm required to drive 30 mins back and show the hair for a refund. The manager I spoke to offered no sort of apology and was reluctant to compensate me for the meal I didn't get to enjoy. Do better.

    Carlos L.

    This is one of the worst wingstop experiences... They give me some wings not enough for my.child, was ridiculously small pieces, checked it out the picture...... So I went to the personnel to extend my discomfort and the answer was "all our wings are like that" I was very disappointed and even leave my plate there..... other ppl on my party was with a lot larger pieces and this was not even close to meet the expectations... so next.time better go to a different place. Server/ Host Jesus, im sorry but there is a lot to improve on your customer service .

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    2 years ago

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    2 years ago

    Absolute trash customer service! Food was cold and the fries were so stale. Would never come to this location again

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    7 years ago

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    4 years ago

    It's real convenient! I walked in saw my name on the screen picked up my food from the locker and was out! ASAP

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    2 years ago

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    3 years ago

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    4 years ago

    Just to up date I have gone back to Wingstop. But not this location, Location on 410 off Ingram has been good. No problems there.

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    12 years ago

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    8 years ago

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    Chelsea C.

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    7 years ago

    Wait time for takeout was horrible over 25 minutes and it wasn't even busy. Wing were super dry and over Fried.

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    Chelsea C.

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    Page 1 of 2

    Ask the Community - Wingstop

    Review Highlights - Wingstop

    We decided to hit up Wingstop near the house, we knew with it being late on a Friday the wait time for food would be crazy, so we went with reasonably priced and fast service.

    Mentioned in 2 reviews

    Read more highlights

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    The Jerk Shack

    4.2(775 reviews)
    1.9 mi
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    I ordered a family meal from The Jerk Shack and wanted to explain how it works for anyone who…read moreprefers to know the flow ahead of time. You order at the counter first, then find a table and sit down. They bring the food to you when it's ready. Fountain drinks are self serve, so you can refill them as needed. The person at the counter was helpful when we were deciding what to order, which made the process easier. The food came out fairly quickly and everything was hot, fresh and very flavorful. We got the mixed chicken, yams, fries and mac and cheese and all of it was sublime. The chicken stood out the most, well seasoned and cooked just right. The fried plantains and hot rolls are worth adding. Both were very good and complemented the meal well. There was also a man playing trumpet and a DJ, which added a nice background energy. It felt lively without being overwhelming and it made the experience fun for me and the kids. Overall, it was a smooth, predictable setup with great food and a comfortable atmosphere. I would go back.

    I recently tried The Jerk Shack and had a mixed experience. Although it didn't really give me an…read moreauthentic Jamaican feel, some items were still enjoyable. The chicken was crispy and delicious -- I got the sweet and spicy, but to me it tasted more like a buffalo-style flavor (just my opinion). The fries were actually the highlight for me -- really good, well-seasoned, and flavorful, even though they reminded me more of an Indian-style seasoning than Jamaican. I also did enjoy the coconut bread, which was soft and tasty. The mac and cheese wasn't my favorite, and while I didn't try a large portion of the menu, what I did have just didn't fully capture that Jamaican flavor I was expecting. That said, the space itself is really nice -- the inside is cute, and I especially loved the indoor/outdoor bar area. It's a great vibe overall, just not quite what I expected food-wise.

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    Eat Wit Yo Eyez

    Eat Wit Yo Eyez

    4.5(49 reviews)
    8.7 miFive Points

    A true gem! This is…read moremy fourth time eating here and each time they knock it out of the park! Whenever I'm in San Antonio, I have to eat here. The texture of fish is crunchy on the outside with a flaky, meaty texture on the inside . The wings are fried in a way that's just right. They are crunchy and the sauce adheres so well without making them soggy. The green beans, red beans, and wedges are great options for sides to accompany the fish and wings. It was my first time ordering from a place with this type of setup. It was so cool! I scanned my order on an iPad and open pops a locker door with my food. If you're in the mood for fried fish and wings...this place does not miss.

    I was looking for a pleasant place to take my mother as she wanted catfish and saw the photos of…read morethe food. When I came up to the place it wasn't a sit down place to eat, but that you have to order which was confusing as there were a lot of other restaurants within the small space. There was a guy there that was picking up wing and he stated that they were the best and big pieces. So he showed me how to order. And I place my order as it was Wednesday dollar day for wings so I order wings. I had the parmesan garlic, lemon pepper. Let me tell you they were so good, the wait was too long but worth the wait. It best to order online then go pick up. The restroom were locked so that is why I gave 4 and we weren't able to speak with no one. If you need any special thing or extras please write it I. The space provided because they don't give you anything but what you order no napkin just nothing else. Enjoy and hope the you didn't forget to order anything special or extra as you won't get it.

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    Outside area

    Wayne's Wings - 10 flats  with buffalo sauce

    Wayne's Wings

    4.2(241 reviews)
    7.9 mi
    $$

    I Met The Man The Myth The Legend Mr. Wayne's Him Self. Great Customer service! i Felt Very…read moreWelcomed And At Home Definitely Will Be Returning!

    Very 1st Time here & Definitely will be My Last* To start…read morewith for some reason on this rainy Sunday, the A/C wasn't working & it felt like a sauna heat room in here. I looked over the menu & even mentioned to the lady that it's my 1st time here....She said take your time as I looked at the menu, asked a few questions & went with the Wings & Waffle Combo plus Drink for $19.99 plus tax.....I had #22 tag & tried sitting at the counter but I was almost suffocating myself, so I decided to eat outside with the little outdoor seating tables. I told the guy behind counter that I'd be outside, so whenever the Waffle was done to bring it out. Well, it never came & I ate the 6 wings that I had. I was expecting to be blown outta my mind with flavors or tastes that I haven't had for awhile, but Nopeeee it was just some average wings & NOTHING Special. I came back inside to enquire about my Waffle & the young Man from the kitchen came out to tell me that there was an issue with the Waffle & it came out soupy. So I said alrighty then, what ya gonna do for me then? He said they'd give me some more Wings, I said sure, that would do & I really appreciate the kindness & follow through. When they finally told me that the wings we're ready, they must fixed the Waffle maker & gave me a Waffle too. Again, I was thankful & pleased until I took this order TOGO. I attempted to eat the Waffle dry, No Syrup or anything?? Then I took out my receipt & I Immediately was Shocked & Pissed Off The machine I used to checkout had a spot for tips or custom tip, I made the purchase for $19.99 plus tax & tip of $3.00 dollars ~ but when I looked at my sales receipt it showed a 30.00 Tip I said Hellll Nawwww, I called back this location & no answer but I left a vmail about this situation & scenario ~ No One Returned My Call ‼ So NOT Only was this Food OverPriced but also OverRated & scammed Me of an extra $27 Bucks Needless to say, I'm contesting this transaction with My Chase Bank & will get my monies back momentarily ~ But I'm Never-Ever gonna come back or try anything from this Establishment again‼ As far as Me, Myself & I goes....as a Former Chicagoan from the Southside, I've had plenty of Real Soul Food & My Tastebuds have sampled countless delicacies from around America & the Globe I typically don't like to leave "Bad Reviews" but after waiting until today for someone to correct or respond to Me, I felt compelled to explain my outburst & remarks. Very Disappointed & Displeased...... Adios Amigos

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