They completely forgot about my order. I had placed my order and didn't think much of it when others received their food before me. After 20 minutes of waiting I asked the cashier when my food will be ready, she replied that it will be ready in "literally 10 seconds." I waited 10 more minutes before I asked for a refund only to find out that they were never making my order to begin with. They totally ruined my lunch break. I will never return to wing stop. Poor customer service. Shame on the employees and shame on management. read more

Not usually the one to complain when it comes to orders. However, I come her occasionally and today specifically has been far my worst experience here at WingStop, we waited for 45 mins which is far longer than the usual expected 20-25 minutes for our food. As soon as we got our food there was seriously NO sauce to even cover my wings, and had to go back and ask TWICE for a side of sauce. Then as we began to eat, 4 out of 6 of my wings were NOT even cooked all the way through. The girls here get away with doing whatever they feel is well, while who knows where their boss is, nor any particular manger to be of watch for these "Employees" whom in which clearly get away with NOT doing their jobs correctly. As for the specifics.. employee with the purple hair, and the bigger white male, as well as the tall dark haired lady who was working during this shift today. Highly recommend a different location, because it's obvious from past complaints that this location off of Dauchy is SHIT read more

I have to say the food here used to be good but the food and service really went downhill. It took 45min to get 2 6piece wings! One of the orders had bbq wings and mild hot. I expected these things to actually have sauce on them. I got them and they were practically completely dry. I cannot believe 45min for dry cold wings. Plus some of the wings were also not cooked all the way. Was not satisfied with the food quality or the restaurant quality. Restaurant is hardly cleaned properly. The ice tea machine overflow tray has water pouring out of it all over the floor and no one bothers to even clean it up. The men's bathroom has piss all over the floor so when you walk out it's all sticky. The management really needs to come into this place and take care of it. I noticed a lot of people have the same complaints. Will not be coming here again due to the waste of money I have spent for me and my gf to have a Shitty dinner and experience. Whoever owns this wing stop please come in here and look how this place is ran and the uncleanliness of the place as well. We came it at 9:16PM. So please look into this place. read more

I was waiting for my food for 30+ minutes. Very disappointed in the customer service provided. Would not come here again.

Super super super slow. Been here twice now and it took well over 20 minutes for a 5 pc chix strips and 10 piece wings (it takes minutes to fry wings/strips). No sauce for wings--said had to charge for it. I'm not talking we wanted extra sauce--just one thing of sauce for each order. She then said we could share one small sauce (ewwww nasty double dip ewwww). I mean they said NO sauce or they charge but they reluctantly gave it to us and warned we would have to pay next time. What? Wings come w dipping sauce for free at other restaurants. At least the food is decent. Oh and it was slow with us being only people in line--no special orders--so no excuse for the delay. Weird. read more

Went there today, against my better judgment, and placed an order to go. Of course, it took a while to get the overpriced food but, what the heck, I had a craving. Guy with the stretchers in his ears called my name and pushed a closed paper bag toward me without going over what was in the bag. My daughter and I checked it and, thinking all looked ok, left the store. A few hours later we realized we left an important sensitive item on the counter while haggling with Joanna and guy with the bad acne and stretchers in his ears about a discount. Called up to the store to see if anyone had seen it and was told, 'We are really busy and I don't know if we will be able to look', but he took the number and said he would call back. He did indeed call back and said they didn't have it, sorry. An hour later I called again after combing the entire area for the item to no avail. Spoke to Diana and explained my situation. She told me she attempted to call Joanna, the store manager, several times but she would not answer the phone so she didn't know if she found it and put it somewhere. She promised me she would call me back and took my number. About 10 minutes later Joanna called me and seemed to be very irritated to have to do so as she said, 'I'm not at the store I am at home with my children enjoying my time off and I keep getting these calls saying you keep calling them stressing them out. What is it? I was working the store in the morning and I am saying I did not see the item. I don't know why you keep calling them stressing them out!' I then told her I called a total of 2 times so that doesn't constitute keep calling stressing them out. I then asked her to change her tone when speaking to me because she was bordering being rude and was clearly irritated that she had to deal with this matter. I was not the one who told HER to call me, I was thinking Diana would be the one to call back AFTER she spoke to Joanna and relay the information. Not so...she continued to over talk me and not let me finish a sentence, still being rude and confrontational. When I finally got a chance to speak, I told her I would launch an investigation and possibly pull up the camera footage I know they have to see if someone threw it in the trash as this is a federal government issued sensitive item. She then became enraged and yelled, 'Fine, I will call Andre myself and have him pull the footage! I am not a thief!' First of all no one called her a thief, second no one was yelling but her. The point of this long review is to say that management and customer service at this store is TERRIBLE! If a customer loses something at the store, they are made to feel they are irritating them if they are held to task to help the customer out. The employees don't have to kiss the customers upon entering; however, compassion and the desire to do good should prevail at every customer contact. They should realize they are humans first, a business second. Sorry to say I will NEVER EVER EVER give my money to this store again!!! The service is horrible and this is sad because I like to support Black business owners but...the employees have ruined that. It may not hurt them losing one customer but word of mouth is everything. This entire experience was just not ok. I am so glad Yelp has the forum where customers can post bad experiences. STAY AWAY!!!!!!! read more

today for lunch this was my 2nd visit so far this is my favorite for BBQ chicken strips.

Over prices takes too long and bad service. Great food but horrible services. Took forever to order and even longer to get your food. The lady taking your order had no idea what she was doing read more

I love Wingstop, been to several spots in Cali. However, this spot is super slow, the slowest I've been to, like 30 minutes to get my food and there were only two other people sitting down, and they were already eating. The cashier was rude and had the biggest attitude! BAD CUSTOMER SERVICE! !! She cut us off several times while we were ordering and did not want to hear our entire order. Please don't put people in the front if they cannot provide friendly, respectful, and helpful customer service!!!! Customers could pretty much walk right out the door behind them! However, I decided to flow with this particular girl (she obviously needed a break). Besides the negative first impression of this spot, the food was decent, but not that good. This is the first Wingstop I've been to where they don't actually season their "seasoned fries ", they were very bland. In addition, some of the wings were tiny, like end of the barrel type. For the area which they're serving which seems suburban - ish, I'd rather go to Rialto, where the cashier actually takes down my order without back talk, and I get what I pay for! My suggestion: hire new staff for front and new chef for back. read more

This is the worst wing stop customer service sucks the cashier monae or at least that's what it says in the order she was more worry about flirting with this customer then anything else they took forever to give my order !!! That's so disrespectful!!! read more

The tables were dirty. Myself and another customer next to meet had to wipe our own tables. Chili lime wings were good. Fries a didn't have a crispy outside but flavor was ok. read more

Wing are fantastic! But word to the wise you will get 10 wings worth of meat when you order the 8 boneless wings because the wings are kind of tiny. Also BEWARE the peach tea is not peach it tastes like raspberries and I know this a real issue because my bff and I have been there on multiple occasions and that peach tea raspberry flavor NEVER changes..... I need some chicken wings right now. read more

We waited 22 minutes. No one was in front of us. Then when we got home the order was wrong. Food was pricey and I don't plan on returning.

Slowwww...and the food isn't worth the wait. I walked in today, ordered half a dozen rolls and a small drink at 4:28pm. The rolls were not served to me until 4:56pm. I waited and watched as my rolls were ready, but one gal was counting money in the registers, the guy was helping a customer -then started taking phone orders, and another gal in the back cooking. However, the girl cooking, stopped to bag a to go order and help that customer - then walked past my rolls (which only needed to be bagged and handed to me) and continued cooking. After talking two phone orders, the guy finally bagged, my now cold, rolls. I will not return. I would've been going to Stater Bros. and purchasing Hawaiian Rolls. Ughhhhh... read more

Was placed on hold for at least 10 minutes to order on the phone. They say it will take 14 minutes to be made, but when I got there I had to wait an additional 10 minutes. Customer service has room for improvement. read more

This has to be the slowest wing stop I've ever been to.three times now always awful service I wouldn't recommend it to anyone

I've ordered from this wingstop location multiple times and am always disappointed, they seem to never get the order correct, the food always takes much longer than quoted, and is also not even warm when I get it. This most recent order was the worst experience yet. They gave me bone in when I asked for boneless, missed an entire order of wings and on top of that the fries were ice cold. They said 15-25 minutes, our food wasn't ready for 45 minutes to an hour, and since they messed it up, it took over 2 hours for me to receive my food. On top of that, I called from my cell to let them know the order was wrong and I'm pretty sure they blocked my number, so I had to call from work. Then they hung up on me three times. Absolutely the worst service I have ever received from any restaurant in my entire life. The staff is always just goofing off and in absolutely no hurry to help customers or resolve problems. Terrible service and the food is not worth it. I won't be ordering again. read more

I placed an order on line today and it said ready in 18 minutes. It takes me about 20 minutes to get there so I waited and then drove to pick up my order. I got to the place and to my surprise the order was not "quite ready". I waited there and 5-6 people came in, some ordered in and some ordered to go. As you can imagine everyone left and I was still waiting. I went up to the register after waiting there about twenty minutes at least. I asked the guy "is my order ready now?". He asked my name again and said "oh yes, " the order was sitting there and he never bothered to Let me know. He then proceeded to pull the order out of the bag and show it to me because he said he would get in trouble if he didn't, and you believe I was missing an item from my order . This place is the worst. After all that I didn't even get an "I'm sorry"...nothing. This is horrible customer service. I will never come back here again. I was so upset that when I got home and checked the order it was all wrong. This is unbelievable..... and ridiculous!!!!!! Oh yes I forgot to mention when I ordered on line and it states you can come in grab your order and go!!!!! This is Not the case.... read more

I've ordered several times from here and while the food has been good I've been disappointed with the customer service. Today took the cake. I ordered through the app close to 7pm and when I arrived to pick up the order I received the worst attitude from the young woman at the cashier. I was close to asking a refund. Since when is it ok to ignore a customer? I hope corporate will look into this location. No paying customer deserves to be treated like an inconvenience. read more

I love this wing stop!!!! Food is awesome and the staff are great!! I'm so happy they built a wing stop by my house! But one thing I can't stand about wing stop is the napkins!! read more

Came in at 10pm tonight with my friend after finishing my classes for today (University) and I was greeted by the cashier up front and asked what I would like to order. After ordering, the cashier (apparently new) double charged my debit card and didn't apologize while she called her manager to fix the problem. While the manager was on the phone with her manager trying to "figure out passcodes for the new system" and all, the original cashier was cold towards me and again, didn't apologize for the mishap. When the manager FINALLY fixed the double charge problem (20 min later), there was no apology given by either her or the original cashier for the technical negligence and they just turned their backs on me and went towards the back of the kitchen. I come here quite often and honestly after tonight, I'll probably just stick with Buffalo Wild Wings (you know, since they care about their customers). read more

THIS IS THE WORST WINGSTOP I HAVE EVER BEEN TOO. Every single time they take a ridiculous amount of time to make the food and then on top of that the employees can't even take directions correctly. When I put in my phone order they said it was going to be 24 minutes which ended up being 45 minutes. 45 minutes on a Wednesday night with only one couple in their restaurant. After checking in my wings after 30 minutes they said they were done, the sauce was just needed. Apparently it takes 15 minutes to sauce them. I asked for wet and well done wings for my 6 piece original hot bone in meal. The wings I received were extremely dry with hardly any sauce on them and them. Absolutely nothing. The meat itself tasted like rubber and were not even hot!!!! The employees are extremely rude and clueless!! It's a 6 piece bone in with simple requests and they can't even do that!!! I will never return to this location they are horrible and need to go under new management and staff training. read more

I went to Wing Stop last week. The food was not bad, but Buffalo Wild Wings is way better.

The food was really delicious. It was a good price for the amount of food you get. I would definitely recommend coming here to eat. The reason it only got 4 stars was due to the speed of service was not up to par that I was expecting read more

If you like wings that are so sauced up that you can't even tell that you're eating chicken, then this is the place for you.... not a fan.... too much sauce on every flavor, whatever happened to crispy chicken and spices... every flavoring is like a heavy dressings that soaks the chicken and dampens the batter.... very unsatisfying read more

This rating is based on my family's experience last night. We knew it would probably be busy because it was New Years Eve so we placed an order online. We purposefully showed up after the time we were given when we placed the order just so we wouldn't have to wait. We got there to pick up the wings and THEY HADN'T EVEN STARTED THEM. The girl who checked on our order said that the wings were ready they just needed to make them. How long were they just sitting there waiting to be made?!! She said we were the first ticket for bone-in and it should only be about 5 minutes. We finally got our order 15 minutes later. After we had already given them extra time. It was brought to us as soon as it was ready and the girl apologized and didn't charge us for extra ranch (since when do places charge for dipping sauce with your wings?) but the damage is already done. We will be going somewhere else next time we order a large meal. Management needs to teach their cooks that orders need to be ready at the time customers are told. read more

Honestly I loved having this location so close to home, but it has gotten worse and worse over the last year or so. Service is TERRIBLE.. they do not care how long you stand there like an idiot waiting for help. They are not there to answer questions & make you feel stupid for the simplest questions asked. They are RUDE. Like rolling your eyes at me to my face rude. They watch you stand there and walk by without one word. Tonight will waiting for help, the lady walked up after about 3 minutes standing there with food in her mouth and chewing while talking. Disgusting. Why are you eating where food is being prepared? They tell you "9 minutes for your order." And it usually takes about 20-35. Food is still somewhat good, but a lot of the time cold and kinda soggy. If this is somewhere you are craving, then I would say you can power through the terrible service, but honestly I wouldn't go here again after tonight. So many unhappy customers and rude staff members. Management needs to STEP IN. ASAP read more