Horrible service! Rude manager! Hair in my fries and uhh my ranch. Went to return it and lady who I guess is the manager was very dismissive, told me "it's just a little hair" when I asked for my refund to be processed. Will never step foot in this location again. Very disappointing considering how expensive this place is! read more

Me and my boyfriend we're just here and one lady that works here I have noticed that she hasn't washed her hands nor wearing gloves while handling the food. She's touching every surface with bare hands while touching the fries and wings. This is so disgusting I'm very disappointed. Like where is the manners of wearing gloves? What happened to public safety? read more

Avoid this place at all cost unless you want to be sent to the hospital! Came here for some late night grub, put an order in on my phone, showed up and waited at least half an hour for some food that said it was going to be ready in 15 minutes. On top of that very understaffed place if you want to wait an hour for a small order then by all means come into this establishment. Got my food, ate it all was well that is up until the next day. Woke up the next day throwing up left and right had to come into the emergency room because I wouldn't stop throwing up. My guess is the cooks in the back didn't let the chicken sit long enough in the fryers which means I ate undercooked chicken and got top notch food poisoning. Trust me guys do yourselves all a favor and avoid this place unless you wanna have your last meal early!! read more

Rude staff. They don't even greet or acknowledge you when walking in. I asked for wings extra crispy , and they were almost undercooked. Left very disappointed read more

This location is superior! I always dash it for lunch and it never disappoints! Whoever is responsible for saucing and seasoning knows how to do their job! Wings are always crispy and so are my fries. I have ordered from this location about 10 times and it is consistent with flavor and quality. Never experienced a long wait etc. Thank you Pleasanton Crew! Y'all rock!!!! read more

Don't come to this place if you are hungry!! I walked in placed my order at 11:15pm, the waitress told me it will take 10 mins to be ready. But after I waited for 30 mins, I walked to her ask if my order is ready, she said not yet. Okay I continued wait for another 25 mins, by that time it's already been almost an hour. Then she gave me my order which is just right there on the shelf. Are u freaking kidding? My order been put over there for a long time. When I opened my bag, everything already got cold. This really ruins my mood and I spend almost $30 for a garbage food . read more

Always late on their food. Rarely greet you when you walk in. Owner not hiring enough people for the demand.

Ordered online $120 says ready for pickup at 6:30 showed at 6:30 but order not ready Order finally ready at 7:00 asked for manager as to why 30 minute delay she said they were running late Asked who do I complain to about delay she said to contact corporate who will send me back to her and she would just tell me same thing Basically go away and don't bother Not ordering from wingstop from now on read more

The lady serving at the pick-up counter is super rude person with her unwelcoming manner. I was standing at the pick up counter, where it is posted as "Dine-in & Pick Up" above it. She went above and beyond of rudeness commenting it is not a pickup counter. I thing she does need intense training in customer service. read more

WHO GIVES A SEALED BAG OF FOOD WITH NO NAPKINS!?!?!?! Service is so poor. The Manager hands me my food while he's on the phone, says no word to me. I get to work with the food, and there is literally no utensils or napkins. read more

No star to start with. Very nasty people and very incompetent. There are other food service around, don't go here at all. Almost an hour of waiting, food been sitting at the shelf. Didn't even bother to call out food is ready. The audacity of handing my order very cold already. read more

The slowest wingstop experience I ever had. We waited for 45 mins for a small combo. They were understaffed. The chicken was good, I admit. But I wished that they told us when we ordered what the waiting time was. Don't come here when you're in a rush or can't wait. read more

This is the first time we tried Wingstop and we'll never try it again. We tried 3 flavors: lemon pepper, garlic Parmesan, and spicy Korean Q. The fries is over cooked like sweet potato fries. The garlic Parmesan had a sour, oily smell that was very unappetizing. I think this might have been because the oil it was fried in was old, but the Parmesan and garlic flavor only made the smell worse. The actual meat was bland too. The spicy Korean Q was very dry and the sauce was just dark soy sauce with chilis. It tasted very processed. The lemon pepper was the only flavor that was OK. Only complaint was that it was a little too greasy and one-dimensional. Overall, for 50 dollars this was a waste of money. read more

Wingstop - Overcooked fires - Chicken Wings Near Me - Pleasanton, California

I waited after I was told my order was ready for 15 minutes on the app and Somehow even though my food wasn't ready, it was cold when I got it. Please tell me how that makes any sense. In a world where I'm paying $60 for some wings at least expect them to be the right temperature especially if they are "freshly cooked" because I'm waiting for them to be finished. Absolutely insane. read more

This is their regular fries without seasoning It's absolutely disgusting First time trying and never coming back read more

Wingstop - This is their regular fries without seasoning It's absolutely disgusting First time trying and never coming back - Chicken Wings Near Me - Pleasanton, California

Shock and awe today at Santa Rita location Placed online order for my daughter's birthday celebration and asked her to pick it up since she was passing it on the way home. They refused to release the order to her because they needed last 4 credit card digits for verification. Cool, texted it to her. Not good enough - they asked for a picture (!) of my credit card!!! What the heck? I texted to her screenshot of my order confirmation. Nope, won't accept it. They refused to release the order. I had to leave guests waiting and drive for 15 min to get that order. Naturally, I was furious. Started conversation with the raised voice and right away got a snappy come back from the employee who threatened not to give me my order and to call the cups. What??? Then the woman who introduced herself as the owner started talking about the new policy that requires a physical card to be present for order pickup. Where is this policy mentioned? Nowhere in the online ordering prompts - see attached screenshots. Here is my message to the owner (if that is who she really was): exercise common sense when inactive such policies. If you allow your manager to speak to customers as she did to me, your business will fail. Also provide some training for legal implications that their words might cause. She threatened not to release my order that was paid for in front of the witnesses. Here is a useful quote for you: failure of consideration n. not delivering goods or services when promised in a contract. When goods a party had bargained for have become damaged or worthless, failure of consideration (to deliver promised goods) makes the expectant recipient justified to withhold payment, demand performance or take legal action Needless to say, never again will I patronize this place. read more

Wingstop - Chicken Wings Near Me - Pleasanton, California

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Updating my previous post. It was okay... but not a fan of the Cajun sauce. Suggest to have bigger pics of the sauce and seasonings read more

Wingstop - Incorrect photo from web - Chicken Wings Near Me - Pleasanton, California

I have been waiting forever for Wingstop to open up a store here in P-town. The store is conveniently located. I had a 30-piece combo mean to-go for dinner. When I walked in, I was immediately greeted by a gentleman who then helped me with my online order; he was very much helpful. The wings were so savory and flavorful. Highly recommended! read more

Wingstop - two trays of chicken wings and dipping sauce - Chicken Wings Near Me - Pleasanton, California

Delicious boneless and bone in wings, they have a variety of flavors and options which I love for customization. The ranch is truly amazing and the fries have a unique sweetness too which I like. The service is decent, the only thing is the waiting time but it's understandable to an extent. Other than that, it's excellent and my kids love Wingstop. read more

Clean, good area, lots of parking, food is always good. What more could you ask for from a Wingstop location! :D

I ordered a 10 wing combo with bone in on DoorDash. Upon receiving my food I noticed it smelt fishy. I couldn't tell if the chicken was bad or if the oil it was cooked in was old or rancid. The smell and taste was so off putting I could only eat one and threw the rest away. The soda (Sprite) had no flavor, tasted like fizzy water. The machines syrup must have been low or out. The fries were extremely oily and soggy. Needless to say the only decent tasting item was the ranch. However, I didn't get to enjoy that either since I tossed the food for its poor quality. It's a shame DoorDash has to issue refunds on behalf of the restaurant for their poor quality. read more

Out of all the Wingstops I like this one the best. A worker named Jalen was so helpful.

Wing stop food is good but be prepared to wait an unreasonably long amount of time. When you've been patient and ask if it's almost ready, they are programmed to say - it's being bagged. Then you have to ask again after about 10 more minutes and you get the same response. Oh, and they have this show your credit card policy that they spend more time on than anything else. So, be prepared. read more

The food was OK but the people behind the counter don't know what they're doing. 45 minutes to get a simple six piece order of chicken. Most ridiculous thing I've ever seen. Possibly need to hire people that actually know how to run a mid range, fast food restaurant. It will never come back to this location again! read more

Zero floor awareness, no sense of urgency. It explains why no one knows who came in in what order.

Looked at my wing. and took a bite. Then saw it was raw. Gross. Never coming back. Don't recommend read more

Wingstop - wing was raw - Chicken Wings Near Me - Pleasanton, California

Wtf are those stoners doing back there? They take so long to make simple orders. Took 50 minutes to get to get a basic meal. Franchise owner real needs to change the staff. read more

I typically don't leave reviews because I'm always busy, but tonight I have time. I ordered my food on Uber eats and my complete order was wrong. I got up after a long day of work & drove to this location only to be met with a condescending, arrogant, rude store manager that goes by Jasmine. She dismissed everything I said and she can't fix my order. Iv come to this location several times & my order is ALWAYS incorrect. They need to get it together & wear some name tags. read more

03/10/23 1010pm... I placed an online order and picked it up myself with my son... It took a bit longer then what the pick up time was! But when I got there I was very pleased with the service.. There was a young gal and gentleman working just the 2 of them and busting their tails! They got my entire order correct! I really just wanted to say THANK YOU.. for being patient, while backed up and busy! Thank you for being kind and making dinner for my family on a Friday night! read more

Oh yeah, it is 955 pm on a Tuesday, and this Korean Q sandwich hits the spot better than anything right now! Great customer service, quick meal preparation, and a better meal at the end. My favorite Wingstop experience and for the first time I want to come back! read more

Six (6) people on the line, one (1) on the register and a 20 minute wait for a few wings. Two customers in the place. ALL 6 of the people on the food/prep line are just shooting the shit and wandering around. Got here at 6:35, it's now 7:15, still no wings. AWWWWWWWWWW Sad state in wing land today, read more

Food came out slow, saw a cockroach, took 3 hours for 10 pc wings. Small place with no tables read more

Wingstop - Chicken Wings Near Me - Pleasanton, California

Came here Saturday Feb 25 around 7:30pm and would just like to recognize the staff. In particular the young man working the cashier. He was extremely polite and hard working (it was also busy - he always had a great attitude and recognized all customers). We had a great experience because of him (I wish I got his name). Our food was delicious and order was accurate. Love when they give a good amount of sauce/ seasoning on the wings and fries. Thank you Wingstop Pleasanton team for a wonderful experience. read more

The employees were so kind to tell us about filling out the survey to get a free item from the list. They even added that leaving a yelp review to get additional items too! read more

Tried to place an order tonight. Female on the phone had me on hold for over 9 minutes listening to their terrible infomercial on repeat. I finally hung up and called back. This time the female jokingly laughed, apologized and had me wait for another female associate to take my order so she can take an in-person order. There's basic service we expect from this civil part of the community and already it's a RED FLAG this location doesn't care. Literally just yet another person buying into the franchise without a small-business owner sense. I've seen this exactly from the way San Ramon Wingstop was managed during Super Bowl Sunday last year and times before that...where the female owner is on her laptop trying to attend a meeting for her normal corporate job while trying to micromanage the team like an owner. Just disgusting. read more

Jalen was my Host and he has such amazing charm and offers great customer service. Although this Wingstop is fairly new, I love how they've maintained the cleanliness and upkeep of this location and the service is always top tier. Thanks again Jalen! read more

It's always a 30 minute to 1 1/2 wait. My wife always calls ahead to order just to make sure and every time, they tel you it's about an hour or so wait. read more

I bought a side of flavored fries that were mostly shredded strips and looked like they had been fried multiple times read more

Wingstop - I bought a side of flavored fries that were mostly shredded strips and looked like they had been fried multiple times - Chicken Wings Near Me - Pleasanton, California

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I work in fast food so i understand why the wait is so long but other than that, the employees aren't very friendly at this specific location :( read more

Phillip was awesome, he was informative, and made me feel welcome! I've honestly never had service as good as his in any industry and I think his exceptional service and knowledge of the menu makes him the ideal person anybody would want to walk in and interact with, he really made the visit great!! The food was hot, fresh, and made in a timely manner, but the part I can't stress enough is despite being busy, and handling multiple tasks fluidly, Phillip still made the time and effort to make a connection with me, turning what could have been a faceless encounter, into one that would make me want to come back if for nothing else, just to say hi! :) read more