I was standing in line for 10 minutes. hespanic girl at the counter just talking and a Hispanic family walk in and she helps them out as I'm still standing in line while I ordered ahead and my order was already ready. need better help. read more

Tried to place a phone order and they place me on hold and never came back to the phone read more

Wingstop - Oh hold never took my order - Chicken Wings Near Me - Hemet, California

I ordered lemon pepper wings last Saturday. They were dry, stale, and tasteless. How can you serve nasty food like that to your customers?? Completely inappropriate!!!! read more

I recommend any Wingstop, but the one in Hemet, CA. Lily, who claims to be GM, is extremely rude and accuses customers of messing up the restroom. She says they clean it every 25 minutes, but every time I'm in there I'm having to clean it before I use it. Extremely disgusting, and when told about it "O OK, I'll have someone go in there" only to have them take their time when going to clean the restroom. I also waited about 20 minutes before anyone acknowledged I was there, only to get the food from the shelf that had been sitting there since before I got there. read more

Never ordering from this location ever again. I rather drive 30-45 minuets to another wingstop. I ordered online and an hour later with no one else in the store I still haven't received my order. Also it's 8pm at night so not even rush hour. read more

Super horrible customer service from the manager Sheryl. We had ordered 40 wings total and we were missing the 20 mild. When we went back asking for the missing 20 wings the manager Sheryl said there is no way she shorted us and that she will only give us 10. I own a business and i totally understand that we all make mistakes. But for to argue with me like if I was trying lie and get an extra 20 wings free was totally wrong on her part. read more

Wingstop - 20 of the 40 wings we ordered. Took the pic as soonest we opened it and noticed we were missing 20 mild wings - Chicken Wings Near Me - Hemet, California

They gave rotten celery. Hemet upholds it's reputation.... garbage. Never eating there again. read more

Wingstop - Rotten celery. - Chicken Wings Near Me - Hemet, California

Awful overcooked missing items. Order was inedible. Won't order here again it's not the first time they have messed up they do it often.

The food is pretty decent for what it is but when you order ahead and pick it up they always almost always forget something from the order. They have a deal that is really the best kept secret in town and that is their boneless wing deal of 20 wings with up to 4 different flavors and a large fries for only $16.99. Can't beat the deal. Also they are mostly always friendly and welcoming. This is the Wingstop by San Jacinto Walmart . They have great ranch but price it like it were gold with 20 wings they should definitely give you more than one or two ranches but they don't and it's close to two bucks to add each additional ranch. read more

Since this location's first opening the quality in the food has gone down, most times my wings are overdone but this time they gave us molding veggies that my 3yr old ate before I could notice DISGUSTING!! read more

Wingstop - Molding veggies - Chicken Wings Near Me - Hemet, California

To the manager working Sunday, Sep 27,2020 @12:53 PM. My husband picked up a online app order. We ordered 16 boneless piece (8 hot (for myself and 8 plain for my kid) We live on the East Side of Hemet. When we got home as i opened our food. Right away I noticed that they put all 16 boneless wings together with only the wax paper divider. All the naked/plain had Sauce and oil from the hot sauce was touching the naked/plain boneless wings. I called wingstop at 1:31 PM a nice Lady answered the phone. I expressed what happened to my order and told her to please let whomever is in the line that puts the wings together to please use common sence and seperate the boxes. (Because of the problem I had the sauce and oil mixing with my naked/plain boneless wings insident) the young girl said she will take my info down and write it in the book and her manager is there, that she will put me on hold and let her know. I was on hold for a few minutes when the young girl told me that the manager was the one who packed my food and there is no way my insident could have occured since she did it correctly and in order for me to get my name on the book i have to go back and get my order remade. I don't care about my name in the book. I told her to please tell her manager to use common scence next time. Other than that the buffalo boneless wings, fries, and ranch taste good. read more

Wingstop - Per manager she packed my food and there is no way the buffalo sauce would touch the plain boneless - Chicken Wings Near Me - Hemet, California

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i would rate this location 0 stars if it was possible. picked up my order at the time the app said my food would be ready and i arrived with employees telling me it was still being made. waited 10 minutes only to get home and find my order was completely wrong. i called the store and they tell me their "policy" states i have to bring the food back and they'll inspect to see what's wrong with it. he made me was 40 minutes to get my correct order. at that point i just wanted a refund. the workers looked lazy like they didn't care and clearly they didn't because they messed other peoples order up too. seriously go to the hemet location if you want wings because this place DOES NOT deserve our business. read more

I ordered online for a pick up at 5pm after arriving home realized my entire order was cold

No one is in the store but yet they take forever to take your order and when I call no one talks to me I instantly get put on hold for 30 mins. My French fries taste days old and reheated, they are basically black. Won't even answer the phone for me to try and talk to someone. read more

Worst Wingstop ever. They must be cooking a chicken and not draining it because once the season is mixed and it looks like a marinade is completely disgusting read more

Wingstop - Grease mixed with seasoning - Chicken Wings Near Me - Hemet, California

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I come here at least once a week. Service can take a little bit of time just because wings take a while to prepare, so I recommend ordering ahead. I've always gotten fresh food and friendly service when I come here and I assume you will too. I can't wait to come back. read more

We placed an order online for wings with a 16 minute order pick up. Over an hour later our order still wasnt ready.. this is the 2nd time this has happened and we won't be back. The wings are good but not worth incompetent service. If you're busy and food won't be ready for an hour, say that. Dont make me sit there for an hour. Epic wings, Buffalo Wild Wings, and Chili's are a reasonable distance and I know I won't be forced to wait an hour for my food that was supposed to be ready 45 mins before. read more

Got my food today and was annoyed food looked pre made hours ago food was cold ,weird sauce thrown on it not regular at all smh ..but firstly I noticed online and doordash it wouldn't let me select all flats or well done.. weird okay so I call after I made the order and they tell me it's Super Bowl so there not doing all flats or we'll done ? What does Super Bowl gotta do with how I want my food made? Stupid so I asked them to cancel my online order then they tell me it won't be processed till tomorrow because of Super Bowl wtf . They using Super Bowl for excuse for everything .. why they can't operate regularly on special days and keep the food quality regular ? Then had a bunch of people in there when it wasn't even busy smh ...I don't even celebrate Super Bowl or whatever that is so why did my order need to suffer ? Smh read more

First time ordering from this location I was looking forward to since Wingstop is always good.but I ordered some lemon pepper fries and they are so oily and burnt... honestly I'm disappointed read more

Wingstop - Chicken Wings Near Me - Hemet, California

First time coming into this location that just opened in Hemet. I almost didn't order for the simple principle. I saw a sign on the street corner tonight advertising 60cent boneless wings. I think, cool I'll get a lil 6pc been wanting wings. Go inside to place the order and the cashier says that's only on Mon & Tues. I informed her that's false advertisement the sign needs to be brought in and you should honor the price since the sign is out there on the street corner going into the lot. Did she honor it? Nope. Was the sign taken down & brought back in? Nope. Lucky I wanted wings tonight - I went on ahead & placed my order. Besides the snouty cashier. The other workers were great, friendly, & my wings were good - never had any disappointments with the lemon pepper or garlic parmesan wings! read more

Wingstop - The sign on the street corner on Wednesday night advertising 60 cent wings false advertisement - Chicken Wings Near Me - Hemet, California

Got wing stop and it tasted bitter and soggy seems they haven't change the frying oil in a long time. I fed this to my kids Im disgusted by wing stop now. read more

They would not even serve us. The "workers" said that are not taking anymore orders at 11:33 the store closes at 12:00. Lazy. Looks like they don't even have a manager or the manager is lazy as well. read more

First let me start by saying Corporate should be very disappointed in this location rude employees to start off and don't bother making a phone order they don't make the food till you arrive and for still won't be the way u what it I was for a 15 piece well done lemon pepper and mild EXTRA SAUCE THERE was no sauce my chicken looked sick will never gonna to location again very disappointed read more

Ordered through their app, it took them over an hour to give it to the person delivering the food. They made claims of forgetting or that there was a mix up. The food arrived cold, not to mention they forgot 3 other things that we ordered. This has happened far too many times and always at this specific location. If you value your money and you don't like cold food... don't order from here. They also don't know how to answer their phone and keep you on hold for 30+ mins. The driver delivering the food, relayed to us that they weren't even busy at this location. Don't order from here, it's not worth it!. read more

I got wings here can somone please explain to me what is this fry look like this this is not acceptable. read more

Wingstop - Chicken Wings Near Me - Hemet, California

Much too salty even after requiring less salt and extra crispy. Loved the ranch dressing, one of the best

Food was great, service on the other hand was poor. Longest wait I ever had to wait for only 6 wings. No one was inside facility eating and no tickets coming in just plain old 30min wait for some wings on a slow day. Disappointed!!! read more

Zay was honestly very respectful and also he was very consistent as far as taking orders. Highly recommend him for the future customer service award. read more

Second time in a row no ice available, this time it's no ice and only zero sugar drinks. Sign also says your soda might be flat.... :/ disappointed. read more

I waited over an hour in line to get my order, and it had not even been started. The service is horrible, and was incredibly packed. They ended up giving half of my order to somebody else, what the heck! I won't be coming back here. read more

The wait is always so long but at least you know you're getting your food fresh. My husband love the classic garlic parmesan and I tend to go for the hotter stuff. Despite the messy atmosphere, the food is good and service is great. read more

Ordered from Wingstop AGAIN the order is not correct and then Chris (and then the manager [on a second call AFTER speaking to DoorDash and AFTER being "disconnected"), tried to blame it on DoorDash. Spoke with DoorDash driver he confirmed that's what they gave him. I hate the blame game. Take responsibility and make it right! Back and forth but no answers/no resolution. Not expecting comps but you want me to bring back the incorrect meal (during end COVID) I received so you "can be ready when the other person calls with their incorrect order" (which won't happen because my order was way more than what I received). I am beyond pissed! No-what you do is "ok [ma'am] keep that order and we will remake the correct order because WE f'd up. Then they asked me to return to tue store with the order. Ummm HELLO---I ordered DELIVERY for a REASON!!!!!! Did I mention I'm beyond pissed?!?!?! To top it, they don't even give a damn. And Chris-1% on customer services skills. FYI- "Ya feel me" is not the way you respond to a customer "homie". I've eaten Wingstop since I lived in Florida. It has REALLY fallen off. They used to have nice customer service and orders correct and now almost every one I visit is the same as this one. Guess I will be having to wait till I go to Temecula so I can instead get Epic Wings. They at least know how to treat customers and APPRECIATE them (and mind you, they are usually high school aged at Epic). Too bad. I was very excited when Wingstop opened so close to me, but I will have to look into other wing places because this is not the business, or Epic Wings it is. Where has the customer service gone? Sad. I'm thinking hmmm--Wingstop seems like they need the show "Undercover Boss" and quickly!! read more

Probably one of the best customer service experience I had at a Wingstop. The place was clean and only had a couple people in it. The wings were great! Overall happy with a polite yet simple transaction. read more

Well, I made an online order an hour and a half before picking up knowing it is a Sunday and holiday. And 50 minutes after the scheduled pick up time, still waiting on my order...along with at least 10 other pissed off customers who said they've been waiting for at least an hour. Sad, didn't even get to review the quality of their food. Got me a refund. If you're in any kind of time frame, don't bother with this place... read more

Garlic Parmesan wings are addictive! They have Wing Tuesday specials and the staff are friendly and efficient. Highly recommended!

Foods good but service is completely terrible if I could give this place 0 stars I genuinely would. Has been over an hour waiting for my food and then I ask about it and all they could say was "uhh" so unprofessional!!! Like really? They wanted to act like my order was never in their system SO RUDE and disappointed whoever manages this place needs to put their employees in check.. I wish I could do it myself. read more

Man... this location needs to get it together! I won't waste the readers time reviewing the food because any takeout food that you need to drive 10-15 minutes to get to is going to be okay. Somewhat cold, soggy and moist upon arriving home with it. No, the customer service needs work at this Florida location. I ordered the 8 piece wing combo and when I arrived home with my food the wings were missing! I called the store right away to get it resolved and they had me drive all the way back to the store to pick up a new batch of wings. I guess that was okay but if I were the manager I would've offered a refund to my customer for the mistake. I certainly wouldn't have had them drive all the way back to the store and if they did, those wings would be on the house. Customer service needs work at this location. read more

Ordered from therm today and the customer service was stellar. I forgot to ask for extra sauce when I ordered online and they added it free of charge. In addition they gave us a lot of ranch. The wings were cooked to perfection. Best of all they threw in a free brownie treat read more

This place seriously needs to be cleaned, I don't understand how they got an "A" there's flies everywhere, trash literally everywhere it's so gross!!! Soda machine not working properly and it looks like it hasn't been cleaned in years, definitely never coming back here again. read more

Order when they are busy. The guy made a mistake and gave me twice the wings when I went and realized it.