This is my first Yelp review and, unfortunately, I was compelled to write it because of my terrible experience. I placed an order for delivery and did not receive any dips, of which I should have gotten 2, one from a combo and an extra for which I additionally paid. Also, I ordered my fries well done and they were soggy. I couldn't blame the delivery guy, as Wingstop outsources to services such as DoorDash. I called the restaurant to let them know of my issues and asked if I anything could be done. The worker on the phone said she could write my name down so the next time I came in, I could get one free dip. I asked if I could get a coupon or email confirming this, and she told me, "We just write it down and put it on a board and you can mention it when you come in next time." Sounds real promising... read more

I ordered some wings today. Wings turned out good, exactly what I asked for. I also asked for ranch and honey mustard dressing. Jessica, who took my order and her co-workers said dressings were in the bag. I should have checked to make sure before leaving, but they being employees should have made sure that they put the dressings in, in other words they lied to me. When I got home, dressings were not in the bag as the employees had stated. They need more training on attention to details. read more

This place is so lackluster - I don't understand the buzz. Their fries are pretty good but most of their wings taste gross. The BBQ wings are decent. Stay far away from the original hot or Hawaiian - mine just tasted sour! Definitely not worth it unless it's 10 cent wing day. read more

Terrible customer service! The only one we've been to that was worse than this location is the one in Fairfield. We won't be coming back.

This wingstop is absolutely horrible definitely will not return to this location even though its close to my house. Workers are rude and all have bad attitudes seem like they hate their jobs no customer service at all. First when we got there it wasnt busy yet. The phone kept ringing for orders and we had to wait about 10 minutes to finally order. The girl said it was be about 15 mintues till our food was done. 15 minutes passed and no food it took almost 30 mintues for our food to be ready. It started to get busy after that and more and more people kept coming in. The process was very slow and it took people almost 20 minutes just to place an order and then they had to wait at least 30 minutes for food. Alot of people were becoming upset and impatient. They were definitely understaffed as well. Seeing as it was a Saturday night and there was a fight on tv 4 workers in the whole place definitely wasnt enough. The line was out the door and the cashier was taking phone orders as well They werent prepared at all. The food was very sloppy as well when we received it the sauce was slapped on and denched in the wings you couldn't even taste the chicken so it was a horrible experience. Need a new staff as well. read more

Came for lunch today. Obviously they are under new management. The service was great. Tricia was super helpful and my food came out hot & fresh not swimming in oil. I will definitely bee back! read more

Completely abandoned this Wingstop. Bad experience, after bad customer service, after neverending bad wings and fries... Hire a staff that actually cares about their customers and the food they serve and maybe we will give them another try. Good luck. read more

do not go here!!!!!!!this place gave my family horrible food poisoning. i had to take kids to the emergency room. the people are very rude and very unprofessional we tired to call to complain and phone doesn't work. read more

This place was once at the top of wings food chain but now not so much. Within the last couple of years I've seen too many wing places to distinguish them. But still wingstop to me was the original chain wing spot. The wings here are good but what sets it apart from it's competitors are their fries. Little sprinkle of this, little dash of that...and their fries are a near perfect complimentary dish to their wings. Burnt looking, crispy but soft...just yum! Favorite flavor is the lemon pepper. Best I swear. Gotta try it. Many imitate this but none has duplicated it. And atomic flavor taste like nothing. Why? Cuz it's so hot that you lose your taste buds. Fun to try until you reach the toilet. Worst day of my life. Staff is ok. They are very chill. Not rude but not tip worthy either. Final verdict: it's like a mcdonalds of wings. Well known that's why you come here. Extra: they got the new cool coke machine with hundreds of drinks. read more

I have to admit I like this location better than the other on Elk Grove florin rd. They actually give you wings with meat on them lol. My family of 4, 1 being a man ordered the 30 piece and it fed everyone very well with leftovers. Keep up the great work!! read more

It was ok, the Coca-Cola freestyle machine made it a 3 star. But the wings were overcooked and dry for me.

I order here frequently and haven't experienced anything like these other reviews. I admit some days are better than others... Oh well, I like this spot and it's one of my favorite places for Wings. The other being Buffalo Wild Wings! Anyway, I always order the Lemon Pepper and Louisiana Dry Rub (if you like a hint of spice). Another plus is they have a Military discount. read more

I don't think I'll ever come to this location again. Really?! "We don't have water cups to give out because teenagers keep putting soda in their water cups. You have to buy a soda cup to put water in or buy bottled water." read more

My family and I went in on a Saturday afternoon and it wasn't busy at all. The restaurant is clean and the employees are friendly and efficient. Food is like all the other locations, but the employees here are the nicest of all locations we've been too. My daughter spilled her soda and the employee who cleaned it didn't seem annoyed at all, she was actually really nice and patient. This so far is our favorite location. read more

The soda machine is never clean, they always mess up my order. A while ago the owner of this franchise started cracking down on credit fraud by checking ID w/ credit card purchases made in store. The issue I had at this franchise: I was stuck at work by myself and ordered/paid online. My friend went to go pick it up for me but they want to see the credit card that was used to pay for it. I understand wanting to make sure it isn't fraud but THE FOOD WAS ALREADY PAID FOR. THE CARD USED WAS ALREADY CHARGED! Your going to take the money and keep the food?!? Checking the card at the counter doesn't change the payment that was made online! I had to wait till I got off work to go get my food, which was cold, but wait there's more I asked them to remake it and they had the nerve to get an attitude with me! EXCUSE THE FXK OUTTA ME BUT I DIDN'T PAY FOR COLD WINGS. They remade my order. I watched them do it. I will never visit this franchise ever again and I would advise others to do the same. That is all. read more

Wings here are pretty bomb and every time that i have been here the customer service is pretty good. Only reason why i didnt give them 5 stars because one time i got some really hard wings read more

Would give no stars if an option. Ordered wings online for the following day. Got a call a few hours after my order was placed asking me to come pick up my order. Told them it was an order for the next day not today. They wanted me to pay over the phone for the order because they couldn't close their register until I paid. Ummmm NO!! When I told them, again, their mistake on the day and time they told me they would hold the order for me to pick up tomorrow if I paid over the phone. That would mean my food order sitting out for over 12 hours. Horrible HORRIBLE!! Will never be ordering from them again. Stay away, who knows how long your order might be sitting out!! read more

This Wingstop has consistently given me terrible experiences. It's starts with management's culture and just spreads like a sickness to the employees. They don't offer water cups - I understand people abusing it and filling it with soda - but the customers shouldn't suffer because of those people. Also, the wings are *consistently* on the small side/lacking sauce, the employees are rude, and the place is always dirty. I'll gladly drive to pocket for some wings to avoid this place. read more

I Really like Wingstop wings however this location is hit and miss in regards to getting orders 100% correct. It's a 50/50 shot in getting your order right. Make sure you double check your order. Times like today when I double checked my order there at the restaurant, I got home and found my order was still wrong. read more

I will never eat here again. I've been to this location multiple times and always had bad customer service. Their soda machine is always out of soda and flavors. This last trip we had to wait exceptionally long for our order. We had placed our order for here and they put it in to go bags. Why I asked the cashier why it was in to go bags she said because they were out of trays. When I looked around every person who was eating in the restaurant was eating from a bag. They just weren't serving food on trays because they didn't want to wash them. Anyways besides the horrific customer service I got food poisoning from my food and spent the next whole day throwing up. I wouldn't advise anyone to ever eat here. If you need wings go to a different location. This location obviously doesn't care about customer service or food safety. read more

literally just had the worst service. called in an order 40 minutes before to make sure they had time since this location always takes FOREVER. on the phone i told them i would be paying cash. when i arrived and tried to give the man cash he said "what you don't have money on your card" i said why? he said "its easier for me and i don't feel like getting change so if you don't theres not much i can do". i was extremely frustrated so i handed over my card. when i asked for a receipt he refused and said he cant reprint it. (hmm sounded like a lie) he was hispanic with black hair, probably late 20s-early 30s, bump on the side of his head. (not sure of his name since there was no receipt and he wouldn't tell me) i paid for water and asked him for it and he refused to give it to me. i also paid for 10 wings, they gave me 8. i think this was so unprofessional. who manages these people? because they need to learn customer service! ive worked in the food industry for 6 years and id get my head cut off if i ever treated a customer that way. the service here is never good but i cannot believe the audacity of these workers. read more

Worst experience we've ever had. The whole time while ordering our food the cashier had the worst attitude with us & decides not to listen to the exact thing my boyfriend was ordering which got us upset and had to do the transaction all over again. After repeating our order three times and having a manager standing by her side she still got the order wrong and charged us. My boyfriend had to go back to the cashier after reading the receipt and was upset because he had his card charged twice for the wrong order. Even after repeating our order four times and waiting about 20 min for our meal they still got our order wrong. The restaurant wasn't even busy. We won't be going back to this wing stop again. read more

I really wanted cherry coke but their high tech machine was out .. boo.. Wings were awesome like always... Just get more cherry coke and and you'll get 5stars i STILL LOVE ya wingstop ! read more

Took longer than they said they would, messed up on the order (blue cheese instead of ranch), and forgot my fries. Wasn't gonna go back so instead went to another Wingstop. I don't expect a lousy performance like this in Laguna but man, I sure am stunned. Tried contacting Wingstop support and no response from them. Wingstop support doesn't care so I won't be coming back to any wingstop. Shame really. read more

I gave it a 5 star because its friendly, quick, and on point! & also the asian/flipino employees are dam attractive

This place is a joke... hour wait for food even if you order online and it states 20 minutes... got home with my food, opened up my wings only to see what MUST be burger king chicken nuggets tossed in wing sauce... they were flipping fast food chicken nuggets. Not my first bad experience here but definitely my last. JOKE! read more

Great traditional wings here. Stick with the standard recipes and you will be happy. The original hot and the mild sauces are great; also, the wings are not overly drenched so the crispiness is still there if you like that. I also tried the garlic parmesan sauce and it was better than the Buffalo Wild Wings version. read more

I placed my order on line at 3:34 to pick up at 4:45, it's 5:10 and I'm still waiting for my order. This is not the first time this has happened but it will be the last time I order here. It's too bad because I really like their fries and wings. read more

I ordered a 10 piece combo and I asked for fries with lemon pepper and when I got home and opened it there was just the lemon pepper seasoning but no fries read more

This is so pathetic i placed my order call in at 5:10 for 10 wings are you serious? 10 wings.. and they said 17 minutes im okay with that. Its 5:57 right now this establishment is literally the most braindead group of workers food comes out barely any sauce slow ass promise times and honestly rude workers who ignore any questions you have if i could give this specific wingstop 0 stars i would read more

50 cent boneless wings on Monday and Tuesday are great if you want to eat good and at a reasonable price. Staff is friendly and I love how they are open late. read more

Came to this location (i usually go to 65th) for the 1st time this past Saturday afternoon with my sister. We ordered the 15 boneless meal for 2. I LOVE their soda machine! So many options. It was a nice day so we sat outside and enjoyed our food very much! Food was on point and hit the spot! read more

Called in an order was ready and warm when I got there. Lady at the register was very nice and accommodating.

The fries are amazing! I dont know what is on them but I want, want, want. I tried the lemon pepper and the hawaiian. The lemon pepper was delicious. The hawaiian was okay. Overall the chicken was okay but i will definitely go back for the fries. read more

Not only is their soda machine awesome. Their management is great! The woman in charge treats you like family and is very welcoming. She handles business and makes sure her customers are taken care of! read more

My friend wanted to come here to pick up a quick dinner... well... we ordered around 5:50 pm today and still haven't received our order... it's now 6:51pm!! No reason for the wait... We are not coming here again... read more

Jared, Cheyan, and Alex did an amazing job preparing our food! The fries and wings were amazing!

Besides the bomb wings the service is horrible, the African American cashier was taking our order but was bended over rubbing the eye boogers out her eye. Rolled her eyes after every decision me and my family was trying to decide. I asked if they had beer and she said you don't look 21 and I was like that was false advertising and plus my age shouldn't matter. Good food worst service. read more

Like everyone else has mentioned, the food is great, but the customer service is non-existent. I've had online, phone, and walk in orders all messed up. (Yes, I have made the mistake of coming back to this location) However, their latest work was so bad after I was done laughing I felt the need to write a review. First I place the order online, my email receipt said it would be ready in 15 min. Which was perfect because I was meeting friends for lunch. I get there on time but the food is not ready (no biggie) I sit with my friends and their food arrives, the people that were in line behind me get their food. The people behind them get their food. My friends are almost done eating, so finally I get up to check on my food. And oh there it is! Sitting on the rack behind the counter....jst hanging out. Who likes their food hot anyway? I personally prefer both my fries and wings soggy from hanging out in a to go bag, even tho I was eating in. My favorite part was when everyone behind the counter made it seem like it was my fault. Claiming " I said her name a bunch of times " which again being understanding and hungry, didn't feel the need to argue. I mean the place only has a couple tables, and they don't serve alcohol.. I can see how all the ruckus in the restaurant might have drowned out my name But the cherry on the top is when we are finally leaving. My friend gets up to refill his drink, and seeing that one of the employees is getting a drink, naturally, he lines up behind her. Who begins filling up her cup, but stops to have a taste. She repeated this process an additional 5 times. It happened so many times that we started lol-ing outside and of course took pictures to ridicule him once we all got in the car. My friend eventually had to excuse himself and ask the employee if he could butt in since he already knew what he wanted. Graciously she let him . So again, chicken is chicken. It's good. Employees that work there are a joke. Save yourself some aggrivation and go to any other wingstop in the Elk Grove/ South Sac area. read more

Good wings, a little pricy, but its fast food, and great for watching the games with.