I like how Yelp is telling me to remember its tough during covid for these workers. Im working for a food delivery service, providing them a service that has increased in popularity because if that very reason. Im here to rant so hold on to your taco...
Literally today I wanted to run over a guy bitching at a girl at el pollo loco because it was "super inconvenient" (I'm sure of this quotation being verbatim because he said it twice) that they forgot his salad dressing and I wanted to tell him mildly inconvenient was probably more accurate seeing as how its pretty convenient that they're open during the pandemic, but I digress. This is a review on Wing Stop.
Oh Wing Stop... I wanna like you, really, I do. I love your fries. Your wings are pretty damn good too. And really, I don't mind waiting on you if its just for me. I dont mind waiting when I'm dining in (once upon a time, we use to be able to do this) when I've visited OTHER stores. Their customer service was friendly. They didn't have arbitrary rules and follow them blindly in lieu of common sense and customer service.
As a regular customer service came here when a friend ordered online but something went wrong on the app and she wound up having to pay in the store. She only had her debit card and they gave her a real hard time because she didn't have ID. Mind you she had her pin and didn't need ID online. So eventually they took her Facebook...nice save right? NOPE! She wound up double charged. So ok, I see that whoever that was knew a little about bending rules, because Facebook isn't exactly government issued...yet.
But now that I'm delivering food I go in and they are sooooo slow. So instead of getting 3 or 4 orders for $5-10 a piece, I'm sitting around waiting for this ONE $4-7 order, unless of course another order for Wing Stop comes in and doubles my money but also doubles my wait. Not to mention they don't trust you. You go in with your mask with a company logo on it and they want to physically look at your phone and see the customer's name. Then after you wait "5 minutes" (best put a 1 on the front of that 5) they wanna see your phone again to physically watch you confirm that you've picked up the order. NO OTHER RESTAURANT OR PLACE I PICK UP FROM has this type of rule in place. Whether it's a gas station, liquor store, walmart...NOBODY requests to see my phone.
I might show them because Idk how to pronounce a name, or if I'm not wearing my glasses I can't read a number, or I'm comparing information on my screen with theirs, but NO ONE EVER REQUESTS, much less demands to see it. I shouldn't even have to bring it in with me. Last time i went in, it was the 3rd time in one night I had been in the store. I had already delivered 3 orders for them in the last hour or so. They still wanted to see my phone. I told them it was on the charger in my car. I was getting close to the end of my shift and I use spotify a lot, and have to take it off the charger often to take photos of orders left at the door, rather than handed to the customer. They didn't want to give me the food because they had to see the order received being confirmed. I complained and and explained I had already delivered 3 orders for them, did they think I was going to steal it?! I've spent all this time waiting and you're going to waste more of my time and keep your customer waiting that much longer because you want to enforce an arbitrary rule at the cost of a decent partnership with someone providing you and your customer a valuable service? The manager told me "you don't have to deliver for us"
Ya know what? She's absolutely right. She can find someone else to deliver that order. I'm DONE. I will not deliver for Wing Stop again. Do yourself a favor and order from Its Just Wings (inside Chili's), Fatburger, Pizza Palace, even Little Caesars, or order some from Walmart and cook them yourself. You'll probably get them faster, especially if your food delivery person finally decides they are wasting time delivering for a company who doesn't want you to pick up more than one order but also doesn't want to turn out orders in a timely OR friendly fashion. That's right, they want you to indicate that you are already at their store as soon as the order comes thru on the app even if you're six blocks away so that you cant get any other orders to deliver with their order, which might be ok if they paid $9 or $10 to deliver with the amount of time you wind up waiting.
In conclusion, this is only about the Barstow location. I've been to other Wing Stops and while their food has taken a while, their customer service was impeccable and worth the bother of waiting. But time is money and delivering for them is losing money and getting shit on to do it. And even as a paying customer I wasn't satisfied with their customer service. read more