The last time I went to this location was the day before super bowl Sunday. I waited 1 hour and 20 minutes for my order. The staff didn't seem to be understaffed. It was definitely unorganized. The food was ok. My order was incorrect but at that point I didn't want to bother to try and get them to fix it. Needless to say, I will avoid this location in the future. read more

This place has the worst management ever. I have gone to wing stops for years all over souther California. First, they got my order through the phone wrong and I asked for extra wet. It was in my receipt and they were terrible wings dry and undercooked. The lead manager is also very rude and unhelpful. They wanted me to drive over 20 min. for and order they messed up on... this place has no sympathy for their customers and the food is also really bad. I do not know how this place is still open. read more

Wingstop - These were suppose to be extra WET. Where? This place is horrible stay away. - Chicken Wings Near Me - Baldwin Park, California

This location is by far the worst one I've ever been to. Went in two weeks ago 3 minutes after my scheduled pick up time and the guy told me it wasn't ready which is fine I didn't mind waiting the little extra but a little extra turned into 25 minutes extra while sitting there I check and had placed the order 45 minutes before and it said ready in 16-20 minutes. Which it wasn't then I went to the counter and the lady called out two names of orders that had been ready. My food was siting there almost the entire time I was in there and they failed to call my name even after I checked in. I get home not only is my food cold but I'm missing items. I called the lady at the time was very apologetic and offered to give me a refund which I agreed to because I was not happy spending almost $47 on a cold and not my full order. I was told I'd receive my refund in 24-48 hours never got a refund. So I've called several times since then and either the manager isn't there or she's busy so she will call me back and here I am two weeks later still waiting on that call back. Ridiculous on how terrible the customer service is at this location. read more

Usually my go to place for wings . Everything is always made fresh and tastes amazing. Cajun fries with lemon pepper are so good!

Horrible customer service! I was stereotyped from the moment I walked in. I was ignored by the cashier and once I told him I was there to pick up he went on to ask my first and last name and phone number. He helped 5 people Beford me and only asked their first name! Why was I asked every question minus my ssn! That's just customer service! When I got home with my food, opens the bag and my order was wrong! Not the seasonings I ordered and one item wasn't even seasoned! Would I order from here again?! HECK NO!! read more

Ran by kids that wanna end their shifts early ... so many workers with no work being accurately represented or distributed. Did not care to accommodate while 5+ workers were listening to music in the back. read more

Horrible customer service, and I go in at 1050pm and they tell me no more orders! Knowing they close at midnight. Workers are so rude!

First time coming to this location and It's safe to say it's my last time at this location! Came here for wings and a side of fries...my first time ever at a wing stop and the cashier is just RUDE! She has no people skills what so ever! Management needs to reprimand her for her actions. This should not be tolerated. I asked how long the wait was and she rudely replied 15 to 20 minutes (shouting along with can't you see we're backed up)! I'm sorry you are having a bad day Adriana...this does not entitle you to treat customers like crap! We all have bad days but that should not determine how you will treat other period! Totally turned off by this place. Get your food elsewhere if you want to get decent service. I left here in a bad mood because of the crap service. I hope someone from this location calls me with some kind of apology to say the least! read more

Came in at 10:20pm on a Sunday night, ordered 10pc classic wings w/ Cajun seasoned fries. After multiple messed up/late orders I asked for the status of mine. Was told they "Ran out" of classic wings so I'd have to wait. If I didn't ask for an update would I even have gotten informed? Smh. Finally received my order at 11:20 .... Cajun fries looked like the season lid fell off & was drenched in saltiness. Tried eating them & literally the roof of my mouth was getting scratched up Wings were definitely not worth it, sorry not sorry. read more

Supposedly I was going to get a call from the manager Diane. It's Mon 31st and still nothing. No call, No money back in the acct, nothing Sat 29 So I thought that was the last time but hubs was craving wings n we didn't want to go to BWW, it was too cold. What's going on with it's service? So today I hope everyone writes a review on the lag and mishaps every one had to go through. We ordered the 30 pc through the Wingstop online svc. 38mins delivery through a delivery service called Doordash, waiting for our wings 10 mins after the delivery time n still nothing 46 mins later we get a text from Doordash saying order modified or cancelled ??? We call Doordash they said it yes it showed it was cancelled but they did not receive any money. I was fighting for d fee n tip. He said to call the co. I did it so happens that their system the delivery person couldn't wait so he cancelled. Way to go Wingstop for letting the customer know after waiting. So I asked to speak to the manager to let them know what happened but she was Gng back n forth with the guy that answered. He said she said we can pick them up and there will be no charge. I was like let me talk to her cause I want to understand. She confirmed and she told me to call Doordash to let them know we were cx'ng the delivery. I was confused so I told her I would be there. When we got there I noticed many people were upset I overheard a few asking for coupons and discounts because they had to pick them up. So I was next and I let the guy know the sitch. They were trying to give me the food and get rid of me but I wanted to talk to the manager to verify that she'd keep her word on the no charge, this lady says no I can't give your money back you ordered through Doordash, No I ddnt I said. We ordered through Wingstop online. She asked for the conf# we gave it to her. She asked for the name (my son ordered) I gave it she asked for his Lname I was hesitant but gave it asked for his number I gave her mine. I asked for her name Diane her last name she didn't want to give it she then said she was on the phone with the owner, and she said she would only be giving me the delivery fee and tip. I asked why you said free of charge! curving questions she pointed to her headset saying I will see what the owner has to say, I asked for the owners name she was hesitant to give it I asked again, she gave Oscar. I asked for his last name she said she didn't know it???? Hmmm I was going to leave it alone before deceiving me and so I decided to write yet another one of my experiences here at the BP WStop. read more

Wingstop - Chicken Wings Near Me - Baldwin Park, California

I have been to this location twice. Each time they messed up my order and were extremely rude about it. They actually told me to go to another wingstop!! I have called corporate and complained they do nothing. When you call there there is so much background noise they cannot even hear what you are ordering. I have never been treated so rudely by a fast food place in my life. I hadnt even left the parking lot and they TRIED refusing to exchange my order insisting that is what I ordered Extremely rude is an understatement read more

Ok but how are these original hot? They're dry af and I damn near broke my teeth cause they're so over cooked. read more

Wingstop - Chicken Wings Near Me - Baldwin Park, California

Bad service the people at the register have attitude. The last time I went they gave me wings with no sauce on them because they were too lazy to make it read more

I LOVE THIS WING STOP!! They never seem to disappoint me!! The manager is very nice and all the employees are sweet. The restaurant is always clean too! Better then the other wing spots fs!! read more

Where is the -5 star!! Rude ass people starting with the blond manager. Take 1 1/2 hr to get food since they are busy, cool. Order some wings had my kid pick them up. Kid gets home and we are missing wings and food is cold. Sodas are fricken flat and no sprite flavor.. We are missing wings, my kid calls and person over the phone again rude as F. They request order be taken back so they can do our missing wings!!! I don't live around the corner, and no they were only going to do the missing wings not redo full order. So I pay for wing they fuck it all up, want me to take full cold order back and wait for the 10 fricken wings to be made while the rest of the food turns to shit!! Yeah!! You Suck!! This place sucks!! Your service Fricken Sucks!!! This place does not know what the heck they are doing! Don't even know how to mange the covid protocols!! Pick up guy stated receipt was in bag! Wrong no receipt given. read more

On Sat evening I placed an order with Carol over the phone for $40. I always order at this location I don't particularly always have a problem but when I do they correct it immediately, unfortunately I ordered 3 separate wings just drums and then mixed 3 orders of fries and one was garlic parmesan. When i got to picked up the food I asked Diane/ Carol was my order correct she then stated that it was correct, when I did get home I didn't get my garlic parmesan fries one of my wings didn't have just drums and the others were just flats. I then was talking to a manager who then stated that the order was correct and then for me to bring the food back which my family was hungry so I wasn't able to instead of blowing a customer off try and fix the problem. I will be calling Corp office. Horrible Service!! read more

I walked in & the lady at the counter just stared at me. I said hello & there was no response. I told her I was there for a pickup & she continued to stare at me with no response. I gave her my name, she looked for it, put it on the counter, pulled the receipt off, & walked away leaving my order on the counter. Extremely rude! My wings & fries were cold & the wings had the wrong seasoning. If you don't know how to deal with customers, get a different job! read more

Employee obviously don't know the receipt unprofessional food was trash do not come here place smells and it's dirty can't even wipe the windows fries were so dry and hard these guys either need to be fired or place need to be shut down read more

Air has been broken for weeks 91 degrees at 11 am Absolutely ridiculous and it shows poor ownership if you ask me Won't be back read more

Wingstop - Chicken Wings Near Me - Baldwin Park, California

I ordered online it said my order should be ready at 4:25 I got there at 4:30 and waited in line to pay for my order. Then I waited till 4:45 for my order. I thought my order was going to be ready at 4:25! This is not the first time I had to wait for my online order. On the Wingstop bags it says "order online and skip the wait" what a joke! read more

Wingstop - This is from a Wingstop bag, "skip the wait" I tried! But they still take forever - Chicken Wings Near Me - Baldwin Park, California

Ordered at 11:27. This establishment closes at 12pm. Cashier forced me and my friends of 6 to have it to go. They delivered our food at 11:50 even though 15 mins is the usual wait and theres literally 7 people in the restaurant with 4 sitting down. Forced us out before we can even enjoy our food. I can't rate the food when the service is on point exceptional. Please have your workers close the restaurant at 7:30pm so they can leave on time and they won't have to work so hard to serve people they were hired to serve. read more

Wingstop - Chicken Wings Near Me - Baldwin Park, California

We ordered our food online and set it for 7:30 pm pick up. We got there exactly at 7:30, open the bag and the fries were cold. We took it back and told them the fries were cold. They said "oh we should of came on time". Really?! WTF you say that to your customers? I guess we can't expect much since it's fast food. At this point we already paid and we are not leaving without fresh fries that's we paid 2 orders for. I had two bad experiences here already and shame on me to give them another try. Not going back ever again. So when we got home, opened our chicken that was cramped into one box (all 25pcs) lol and guess what! Our chicken was cold and soggy. Oh and the fries we thought that was fixed...it was just mixed with old fries. I mean there was a few pieces that was fresh anyways this just validated how bad this Wingstop is. Like I said before NOT COMING BACK EVER! read more

I don't know if there under new management but dam this place got Shitty.wrong orders to rude employees.never give you the order the way you ask.if you call to place a order there answer is go online and place the order it will be faster smh read more

It was Black Friday and we were having sports day to burn off all the calories gained from Thanksgiving. Played some flag football, basketball, and volleyball and we lost track of time. We didn't realize it was time for dinner until the sun went down. We were all craving for wings so one of my friends suggested Wingstop over Buffalo Wild Wings. We got here and the customer service was really bad. The workers didn't even acknowledge us when we got here. Either the cashier was on break or they didn't have one. After a few minutes, we were finally helped. The cashier was in a bad mood though probably due to working on a holiday. Wasn't friendly or helpful; very rude. It was just a really bad experience when ordering the food. For the traditional wings, we got the Parmesan, lemon pepper, desert heat, and buffalo. For the boneless, we got the bbq and mango habanero. We also had a couple orders of their fries as well. The food took awhile to come out, but when it finally did, I was disappointed. The boneless wings were mostly breading and barely any meat. And if there was meat, it was super dry. Also, they drenched the boneless wings with sauce everywhere especially the BBQ which made it super salty. The traditional wings were a bit better but the meat was still dry. They overdid their their seasoning. The fries were hot but it wasn't fresh. I felt like they just reheated it because it wasn't crispy at all. Overall, I was very disappointed in their food and service. Their cashier killed the mood for everybody and the food just made it worst. I hope that they don't always serve their food like this. I actually don't recommend this location unless Buffalo Wild wings is super packed. I might just order to-go next time or come when its busy so their food might be fresh. read more

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Ordered Online, arrived 5 minutes before it should be ready sat in our car to wait. Upon viewing one of the Male employees Eating on the line, I decided to go inside to make sure he was not handling food. My wife continued watching from the car and took the photos attatched of the male employee groping the "Manager Connie" rubbing her chest and hair. He was talking to her and eating aswell. When I noticed he rubbed his face and nose then walked over and touched togo boxes without washing his hands then shook the wings in the fryer basket. I loudly said excuse me to the manager and told her I did not want him preparing my food as he was cross contaminating everything with his dirty hands. The manager and another female employee were also noticeably eating on the line. The manager starts looking for my order and her and another employee started shaking our wings. When we told the manager that their behavior was unacceptable she apologized and made him put gloves on. We left and upon checking our food most of our wings were drenched in sauce and the lemon pepper was over salted with seasoning. You could tell they rushed the wings to get us out. Order was placed 4/6/23 7:20pm $85 order read more

Wingstop - Cross contaminating product with hair and snot! - Chicken Wings Near Me - Baldwin Park, California

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Sick and tired of always calling this place anytime after 9 pm and then not answering . Literally had the cashier girl tell me "well place your order online. There's no way to ignore you through there" lmao that's crazy . I hope management gets them in check soon. read more

i don't usually get wingstop but didn't expect to get half done wings lol. not super mad just sad they're not fully coated. it's still a cool place tho read more

Wingstop - asked for original hot and got half n half - Chicken Wings Near Me - Baldwin Park, California

Wingstop... do better. What kind of presentation is this ??? This is the second time i get my food like this. Everyone is rude too. Wings were soggy, bag was soggy. read more

Wingstop - Chicken Wings Near Me - Baldwin Park, California

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We did an online order, when we arrived this place is beyond dirt. The soda machine did not have the filter cover. We took our order to go, when we got home the wings and fries were beyond salty we were not able to even eat them of how salty they were. I called Wingstop right away and asked to speak to a manager the person that answered by the name of Guillermo said he was the manager and directed me to bring the wings back another time since the kitchen was closed. There was someone in the background telling him that I needed to go back tomorrow and that I needed to bring the food back and my receipt. I asked to go back during the week since sunday's I'm unavailable. He said that was fine, I hang up and called back to ask another question but now a lady by the name of Diana answered she was RUDE has no customer service experience at ALL!!! She said that the food was suppose to be salty. I was trying to explain to her that we eat Wingstop often and we alway order the same flavors so we know exactly how the flavor should taste but seemed as she was highly offended I was saying the food I received was salty. She said I had to be there within 5 minutes if I wanted to replace the food. I asked if I could just take the food back and get a refund and she stated that was not possible that the food could only get replaced but I had to go back tomorrow. Diana customer is alwayS right even when they are wrong they are right. I just can't believe that they wouldn't refund my money if I took the food back that was nowhere near edible . I mentioned I was going to call corporate make a complaint and she began to be a smart a** asking for my full name and number so corporate can be waiting for my call. Never going back!!!! I wonder after how many complaints will corporate get involved? read more

Wingstop - Chicken Wings Near Me - Baldwin Park, California

Worst wing stop they shouldn't be open for business place is always dirty I've seen them washing the frys in a sink they always with bad attitude and they never answer the phone no matter what time it is .seems like health department is not doing there job they should inspect this place . read more

Wings are coming with a surprise! Lots and lots of feathers Disgusting The restaurant looks duty and the food is tasteless. read more

The staff in this place are very rude, I saw the staff arguing with customers. I ordered 30 chicken wings but they only gave me 15. they never check the order,when you come to the restaurant, the staff here never greet you, it seems you owe them a lot of money, what kind of food can you expect from this staff? read more

To be honest, I don't think the staff here really cares if they provide quality service or are polite enough to offer an apology. I tried a few times going back to this location because I am craving good quality wings, but the service is a big turn off. read more

I always have a problem with my order here. I always order well done fries and wings. Almost every time it never comes out that way. I think they assume I won't check or know the difference. When I tell them that my order isn't right, they are combative or have an attitude. I love wingstop and I don't have this problem anywhere else. read more

Customer service is horrible here & also I am told I have to wait up to 3 weeks to get a refund on a mistaken charge.

This place is TRASH!!! If I could leave a review with no stars I would. Their employees lack respectful customer service amongst other things. Ordered my food via their app, which stated the food would be ready in 25 mins. Given that I have been here plenty of times (they ALWAYS run behind) and live near, I showed up 40 mins after placing my order. After dealing with the rude female at the front counter I was told my food would not be ready for an additional 20 min. WTF is that? How does an app tell me one thing, and after showing up, I'm told that my order hasn't even been processed? Mind you, I called before leaving my house to ensure this wouldn't happen. This place needs a COMPLETE new staff, possibly more training and just a more accurate wait times. Because of this, our pizza is now cold. DO NOT come here! Try another wingstop because I guarantee you will disappointed one way or another. read more

Traditional Wings tasted pretty good. It had lots of flavor like their other wings but the wait just takes so long. Probably would've waited even longer if not. read more

Wings are good, but customer service on the other hand is need of desperate improvement. Management please take care of this problem asap! Need to work on proper handling of telephone orders, and notifying promptly once orders are ready. read more

Wingstop - Menu - Front Side - Chicken Wings Near Me - Baldwin Park, California

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my last time ever coming here. i live a couple miles away from this place. the quality of the food here is just disappointing, time after time. ive always requested for fries and wings to be well done and i ALWAYS get them soggy/warm. if im going to spend a minimum 15 bucks for a "meal" i'll go else where. i have worked in food service before so i understand how it goes. never mind the service, but the workers could at least follow the directions and prepare the wings and fries accordingly. read more

Anyone remember Crystal? I think this place is sooooo much better without her. Current crew is good. WINGS ARE AMAZING. Downsides: Garlic parm wings makes the place smell like feet, but that's not their fault. And they always tell you 9 min, but expect to wait min 15-25 min. read more

Wingstop - Chicken Wings Near Me - Baldwin Park, California