What is wrong with this wingstop location? Is it management? Is the staff not trained properly? I've been here twice now and both times my orders are not only messed up or missing items but it is never on time. I've had to wait about 20 mins after my pick up time each time. I'm a huge wingstop fan but this location needs to get it together. I will update my review in the future. read more

First time I came, I waited for 30 minutes when all the time I waited it was ready but they put it in the pick up section without saying anything. Second time, had to wait because they messed up on the order . Never coming back here. read more

I've come in and ordered in person and had issues with waiting about an hour for JUST FRIES, so to avoid that I placed my order online again for just fries. Waited the 20 minutes of maximum time wait it told me to walk in and all of the team members were up front just standing and talking. My order wasn't done, one of the girls tried to say I ordered it at another location even though I showed the other guy my confirmation number for that store. They had to barely make it while I was there and had to wait again. They literally always mess up here. It's so disappointing. read more

No!!!!!!! I ordered the chicken tenders and the guy seem like he was high on something. They where playing around the kitchen like animals and of course made me re-think a lot about this place. I was yelled at by a girl in red hair! Like bro I get the fact that is closed up kitchen but whatever, So I get to work all excited to have my lunch when i saw that is not my order. I said no problem, that is fine they probably DID NOT PAY ATTENTION. I was not rude and understand retail. So I went back I told them that was not what I ordered, and I pointed to the picture of what I wanted in case they did not understand me. The girl said "oops I'm sorry, we where playing around in the kitchen." Honey, I don't think that is something you want to tell your customer. Not only that I heard the manager say, "you guys make sure the chicken is not raw again" At this point, I remember I got the food poison from this place because the chicken was bloody, and raw. This was when they first open. So I get yelled at again by the same girl. I was like really you bitch! I got my food once again happy. I get to my job, sat down open the container and it was wings! Not the tenders! The dam receipt said tenders! Not Wings. I once again went back in the store and told them the order was wrong and request for a refund. The guy looked scared because when some restaurant does not get the order right I become literally Gordon Ramsey. They are complete idiots all of them and will not earn my respect for this place. Jesus! This fuckery place is a complete joke! The people in there are chopping it up talking non stop while people order takes over 20 plus minutes. Let me ask the manager to this place do you guys kill the dam bird on site! It literally takes 8 to 10 minutes for the chicken to cook at 400 degree heat on clean oil. Cross contamination was visible! I honestly never felt so angry at a failing restaurant. I thought the place next door Just Grillin was a mess but this wingstop says it all. Wings will STOP serving at the rate they are going. Anyways, going back to the refund I ask for it and thE dude that looked high without a mask mind you, (LA COUNTY STILL REQUIRES A MASK FOR ALL EMPLOYEES UNLESS ACTIVELY EATING), was processing my return and instead of refunding me was charging me! Bro! Slap your high out man! So then I told him I wanted my refund. He did apologize and got it done.... The point here is clear. Many people are complaining of the service and the lack of management. Just don't hire people that are simply lacking cooking skills, listening skills, and specially people that lack a brain and just choppping it up at work talking about how they got drunk at the party last night and how one of them was throwing up at the place in the restroom. PATHETIC PLACE! read more

Listen to the reviews. Had cravings for wings the night before, so I stupidly walked in. Took over 5 minutes to get our order in as the employees chatted about after acknowledging us and 40 minutes for a relatively small order (mind you, there was no line nor other customers). read more

One star too many. Just save yourself your money and time and go to the location on Main. Although I have not had the issue everyone else seems to have regarding the slow service and crappy attitudes, my lemon pepper wings never have, ummm, the LEMON PEPPER! I'm essentially eating plain wings. Why are my ranch dressings filled halfway through the container!!! (we order extra so we pay extra $$$). They should charge me half price in that case! My sweetened peach iced tea tasted like unflavored flat sewage water! Not that I've had sewage water but you get the point. This isn't the first time this has happened. I've given this place numerous chances but after this time, I won't be going back and just stick to my original location on Main. They have never gotten it wrong!!! read more

This was my first time there at Wings Stop Alhambra. I waited at least 10 minutes at the register and no one there to take order. I was the only customer there waiting at the cash register. Finally someone came to the register but still told me that "I will be right with you". Another wait... The worst experience was that I ordered 15 wings but only got 14 wings. I should have counted the wings there. The large fries I ordered looked burned and not appealing to eat. I definitely will not be going back there ever again. The wings were just ok. I had better wings from other places. read more

great service thank you jacob for serving it was very good i got the 10 peace wings spicy korean bbq

I have only an hour lunch and I work close by with them and I ordered @ 12:06pm to be exact and I got my order @ 12:30pm I ain't gonna go back here again period! read more

Let me just start by saying, i was the first person to review this place giving them a 5 star, but this 1 star goes to the lady WHO YELLED AT ME TODAY! I placed an order online, walked in with my puppy to pick it up, i put her down on the floor while getting cash out from my purse, some customers in line was playing with her behind me so I let them, i lost sight for 1 second and she ran towards the lady worker and she yelled CAN YOU GET YOUR DOG?!? Very rudely!! Everyone heard it, this girl on my left even whispered "what a bitch" but i was being super nice and apologetic about it because it was my fault for letting her down. Mind you, this is not a big dog, it's a 4lb mini poodle puppy. She could've said it in any other way or tone and it would've been fine. You're in the hospitality industry, you don't just yell at your customers. Scratch that. YOU'RE A HUMAN BEING, YOU DONT JUST YELL AT ANY STRANGER IN THAT TONE PERIOD. I'm putting myself in her shoe, and i can think of many other ways i could've handle the situation.. read more

HORRIBLE SERVICE . This is the only wingstop that has told me they don't take any order over $25 over the phone & was told this policy has been like this for forever when this is the only wingstop that I have EVER been told this . read more

Ordered online. I paid extra for flats and ordered well done. I got the most raw skin on wings I've ever seen. Gooey skin and discolored chicken, I had to peel every wing :/ Fail! Properly train the cooks before you get someone sick. read more

Wingstop - Original hot ordered "well done". Yuck! New location fail. - Chicken Wings Near Me - Alhambra, California

This is a horrible wing stop they take forever making food they are always talking and laughing we literally had to wait for an hour for our food read more

Honestly love Wingstop...the one on fig in cypress park is way better then his location smh THERE WAS A HAIR IN MY WINGS and the ranch wasn't filled up to the rim the Coke tasted like it was mixed with water and there was no trash can in the dining area , water puddle by the drink fountain. Employees where nice and understanding and remade my wings but it's the fact there was a hair in my wings lol , anyway just go to the location in cypress park wayyyy better. read more

Just had 70 ​cent boneless wing Monday Tuesday special - I got half parmesan half bbq & they were tender & DELICIOUS! Nestor the manager is a great Chef read more

I placed an order online and they gave me an 8 piece boneless wings plain and forgot to put the flavor I wanted which was Hawaiian. When I called in they were non apologetic and said I would have to only bring the incorrect part of my order and nothing else and they would exchange for no charge. lol why would there be a charge. I'm never going back here. read more

Bad service and talk back to us And they did not wanna give us the store manager's name

I accidentally ordered from the Fremont location instead of my usual spot on Main. Not all Wingstops are alike. Fremont location barely seasons their wings . It was so bland. Hardly any flavor. Sucks when you pay $80 for a 50 piece meal and it's so bad. Next time I'll order from the Main location, but I think I just might take a break from Wingstop. read more

They forgot my order and I to wait additional time to receive my food. They have me an 18 minute time frame, I waited well over 45 mins for my food. read more

Ordered ahead 30 min . Got here there was only 2 people waiting in the entire building . Was told i had to wait 10 more min and which took 20 . No one was in the kitchen working . The only worker that was in the kitchen served himself some fries and decided to take his lunch and the kitchen was empty. Horrible service . No wonder this location is always dead people don't want to come back here . read more

I don't like to leave negative reviews but this was far and away the worst chicken I've ever had, and that's saying a lot, because I've had my fair share of less than stellar chicken. The wings were so overcooked that it was literally inedible. The chicken was so dry and hard to chew that I had to throw it out. I don't know how this franchise has managed to stay in business. I feel a little guilty badmouthing a legitimate business, but since I rely on honest reviews to help me make my dining decisions, I couldn't sit idly by and allow others to unwittingly make the same mistake. Please do yourself a favor and avoid at all cost. read more

Bad service, I walked in in hopes of getting some grub, and no one was at the register to take my order. Waited after I was noticed, and after attempting to get attention, still no help. 15 minutes of not being helped walked right out disappointed. read more

Service is horrible, and when I got my order I was missing wings, I didn't notice until I was home. I called, the person that answered was so careless and replied as if she didn't believe my statement. The wings barely had any sauce same goes for the corn I ordered. Bad over all. read more

Wait so long for my food just to be so disappointed. The fries aren't even fries there like scraps from the bottom of the bowl.

What a disappointment this location was. The customer service service is completely lacking. Employees charge whatever they decide they want to charge. One person charges you one thing and another person charges you another. Walk in orders take longer than door dash or phone orders. They made me wait for 30 minutes, but every door Dash person that walked in got their order right away. Their priorities are very unbalanced. Never going back. read more

Went up to pick up an online order. 30 mins of waiting later, it turns out the food is sitting and getting cold on their rack the whole time. Seeing me stand there for half an hour, no one cared to call out that the food is ready . Uncaring and unprofessional staff. This Alhambra branch makes Wingstop look bad read more

great service! amazing fries!!! love coming here! my favorite place to come on my break

don't know if I'll be back Almost 9 bucks for 5 pieces of chicken kinda pricey man customer service was ok

The staffs were really nice and friendly. The food tasted pretty good. But a little on the salty sude

Coming on here to see that this is the worst rated wingstop in the area... wow... why am I not surprised. I wasn't even going to leave a review but this left a bad taste in my mouth. to make a long story short, we were visiting out of town and placed an online order THINKING it would be the quickest route. After an hour of waiting i don't even want the food anymore, but the manager was refusing refunds? I know I wasn't the only one who wanted that. So no food? No money back? Thats unacceptable. When the food was finally received it was cold. You wait that long you expect quality at the least. read more

Wing stop. Awesome! Customer service is just service. They super suck. But I'm here for the wings not for their moody as attitude.

This was the worst experience I've had at a Wingstop. I got the thigh bites combo with fries & drinks. The fries were lukewarm and super soggy, not fresh at all. The thigh bites were very disappointing. I had so many pieces that were just batter, 2/3 of the order had no chicken at all, felt like I ordered popcorn chicken. Seriously thinking of just ordering my wings from b-dubs even though it's totally out of my way. read more

Just had the worst experience ever with Raul. Hopefully this guy doesn't take your order. He has the worst attitude in the world. Definitely not cut out for customer service. read more

The most horrible Wingstop Location! I've always placed my order on the Wingstop app. In the short time this location has been opened, they've managed to mess every order up. I finally had enough and I called to let them know yesterday. The lead at the time, Ashley Sanches was not only disrespectful but incompetent, non apologetic and sarcastic with her remarks. When I informed her of the mistake, she replied with "you need to understand we're short". That of course upset me and so I started to Yell. Maybe I shouldn't of but I couldn't help it. I soon realized, I was dealing with a child. I'm not sure how she obtained a lead position as her English was worse than my 8 year old daughter. I became even more upset with her remarks and she even said "what do you want me to do?" Didn't offer a compensation or apology. Finally I told her you haven't even offered an apology or anything. That's when of course she said "you can come pick it up?" As if going back to a location to pick up my missing items was so convenient. After all, I paid for them and shouldn't of been missing from the start. This behavior is unprofessional and should not be acceptable. The first two times I was missing items, they were quick to fix it and apologize. The Asian male even offered a drink, which I refused because he was so apologetic and handled it professionally and quick. Maybe she needs to be coached on handling complaints, irate customers and shouldn't been a lead at All! read more

Ive ordered from this locations several times and its always an issue, they need to better manage the place. How do you have a line of 7 customers waiting to place orders or pick up with only 1 employee ringing up/handing out orders while 10 employees are in the back? When I went to the pick up window and asked for my order they informed me that someone will help me, while she's just standing there stacking ranch! Makes no sense whatsoever. I tell her I can see my bag up there in the pick up section and she informs me again that someone will help me, I couldn't believe it. I waited 10 minutes when that same employee decides to finally get on a register and get orders out. If your job consist of dealing with customers then you should get annoyed when they have a simple question. Word of advice to whoever packs the bags; don't put the fries underneath 3 boxes of wings, they get soggy!! Worst way to pack a bag, worst fries I've had. read more

Honestly it's a calm wing stop so you would think or hope the orders would be ready somewhat fast , WRONG ! They take FOREVER to give you your order. I simply ordered a Classic 6 piece combo I placed an online order and it took me about 45 MIN to get my order. I know they are short staff but it's ridiculous. Just order like 30 min before is my advice. read more

Usually I don't mind the staff's shitty attitudes except this time, they straight up forgot to put sauce on my wings. Go somewhere else.

HORRIBLE . My order says it was ready at 6:28pm and it is now 6:42pm and order is not ready. What's the point of ordering online if it's gonna take the same amount of time ordering in person read more

Amazing service, staff is very nice, especially Tifanny and Raul they have great customer service!

I almost never leave Yelp reviews, but after our terrible experience last night I had to share. We ordered our food and were told it would be a 10 minute wait. After about 25 minutes and seeing countless people that ordered after us, get their food, I asked the worker if they were working on our order. She didn't even spend time to look at our order and just immediately said they were finishing it up. Another 15-20 minutes go by and we finally got our food. Clearly frustrated we left the restaurant and as we were leaving I made a comment to my boyfriend to say "i can't believe we waited 45 minutes" to which a worker there overheard us and just started laughing at us. Don't waste your time. Go to the one on Main instead. read more