I've known them for 11 years and have done several repairs and custom pieces with them over the…read moreyears. Always a great experience. They're honest, reliable, and you can truly trust them with your jewelry. Everything was done on time and with a lot of attention to detail. If you're looking for a jeweler you can count on for repairs or custom work, this is the place. Highly recommend.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

THIS BRAND ABSOLUTELY SUCKS! Extremely unprofessional, I've sent them MANY emails over the past…read morecouple weeks and they haven't replied to one. This brand is actually HORRIFIC and I wouldn't wish this on anyone. Best of luck to anyone planning on going here; I will NOT be returning.

I've been here twice and have bought several pieces of jewelry, I love them all! They have great…read moreprices, and an amazing, rotating selection. Maram was so helpful and made great suggestions for a gift. I have metal allergies, so can't go below 20k gold. She was helpful in only picking up higher karat gold that worked. I've been wearing my pieces everyday with no issues, I'll be back for more soon!

Honest, ethical, lots of variety and choices, not trying to upsell, giving the truthful…read morerecommendations. It was easy to deal with and helpful to make the best choice. Very glad I made the choice to come and buy from this place. Highly recommended.

I've had my eye on Eaton's for a long time to do some custom jewelry work for me with gemstones I…read morebrought back from living overseas. But a more pressing problem finally brought me in store - I broke my half marathon bracelet that I wear on a daily basis. It's delicate and required the services of a proper jeweler to repair. They did great work and browsing the cases while I waited to drop off my bracelet gave me even more confidence to work with them on my other custom project. The shop requires you to buzz in. It's small but highly personalized and both times I was there (drop off and pick up) it was busy with customers.

I came in today to get a few rings resized and it was a very easy process. Everyone working was…read moresuper nice and helpful. I would 100% come back for jewelry needs in the future!

I went in for a watch battery replacement and also had some rings to be cleaned. He did it very…read morequickly and on the spot was very friendly and was well priced.

I loved everything about this place, especially the owners. They are not trying to make a sale,…read morethey are trying to make a customer. They have a beautiful collection even though their specialty is custom jewelry. I will definitely be coming back.

Shahina took her time and helped us buy the perfect pieces for our family…read more Located right off the 75 and Belt Line. A wonderful wide array of authentic 22k jewelry is here for you to satisfy your tastes.

If I could give a zero star now I would. I purchased bangles offline. When they arrived they were…read moretoo small. I immediately call the store and ask for a refund. They told me no refunds. Yet in more than 5 places on the internet it says you have 10 -15 days to return your item no questions asked. I called back and spoke to the manager Shiva who said I can return the bangles but with a 25% restocking fee. What ? Even online it says if necessary it's a 15% stocking fee. This isn't a special order or a sale item. This is absolutely ridiculous. How can you change your policies on the phone but say something entirely different all over the net.

I have had a few custom rings designed here and had an amazing experience with the staff and the…read morepieces themselves are beautiful, exactly what I wanted. They walked me through the entire process, made great recommendations, and were transparent about everything.

I had the best experience here today. I was here for an event and it was so much fun. The store…read moreis beautiful and the employees are amazing.

Brought my ring here to fixed since the center stone was loose. My band and ring ate melted…read moretogether. When I went to pick up my ring was damaged, the ring and bands were off set and the shape was no longer round. When I informed them they said it was normal and like that already. Well it was uncomfortable to wear after that due to the odd shape so i know something happend while they had it. A couple days later some side stones fell out again because it was misshapen Will never come back or recommend, had to go to a different jeweler to repair the damage they did

We came in to get some links taken out of my son's watch and the did an excellent job. They charge…read more$16 and they gave him great service. It was prompt and on the spot. Will definitely come here again.

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

everything went well ..they are at an outstanding family based honest, wonderful businessread more

Always treated respectfully and helped with any questions and explained how things worked.read more

I went in with a bunch of custom-made gold jewelry, rings and necklaces....from the late 80s,…read morediamonds, sapphires, what looks to be topaz, all of it made custom he even told me that's old nugget style rings, like that means it's not worth as much. I literally said "that means it's worth more right?" He said no that's not how it works. He basically offered me melt price for all of this didn't even look twice at it. I thought it was going to let me put a picture in here that I have. I'm looking at the pile of it and really magnificent looking rings in here and this is a purple topaz with a 15 little half carat diamonds mounted around it a gold necklace and that topaz big as your little finger. He didn't look twice at it. twice at the nugget ring or the rectangle cut blue topaz nugget other nugget ring had four diamonds going corner on about a half in.² square face and then nuggets all around for the band. Three or four little wrist, various I'm OK with that being but the jewelry? This was supposed to be the best place to get the best price. They even say it on the I think if I could have given a half a I would've done that.