Love my new A.D. in Fort Worth…read more Lani has been my salesperson; super knowledgeable and very friendly and helpful. Never felt rushed or pressured, that's what I like, gives me time to make a decision (though I'm pretty impulsive so doesn't take long. ha). I just bought a beautiful Tudor BB68 and an Omega Aqua Terra 41 with a truly stunning turquoise dial, lots of compliments and I've only worn it twice! Manager came over and introduced herself last time and gave me a really nice Tudor umbrella which was a nice bonus and made me feel appreciated. Now on the "list" for a Yachtmaster 40 Rhodium. Hope to get a DJ Purple for my wife after that and I got my eye on the Tudor BB Pro, just hope they come out with it in a 42 like the Rolex (it looks very similar) because 39's are a bit small for me. Tudor is fantastic btw; top quality movements, extremely high finishing and 1/2 the price of big "R". Look forward to many great watch purchases in the future. Steve

Jesse provided excellent service. He took the time to show me everything I wished to see and try…read moreon. He was able to tell me a ton about the watches and provided accurate information, with the expectation of being allocated a high-demand timepiece. No, games just honest information. I felt very welcome at Bachendorf's Galleria with multiple people offering to help. Highly recommend you visit to find the perfect watch.

After 30 years of marriage I wanted to upgrade my setting for my pear diamond. The team helped me…read moredesign my new ring and the result was better than expected. They are currently working on my next project, designing bands from my late moms rings. Can't wait to see how awesome they turn out. I never worried about leaving my diamonds in their hands.

Noticed my diamond was loose as I was working at the Women's Apparel Market. I have always noticed…read moretheir location right off the escalators on the 7th floor. They fixed immediately cleaned my wedding set and charged very little for their impeccable service. They are extremely professional and trustworthy which is why I came in a 2nd time and had my grandmothers ring redone. I thought it needed rubies replaced but it turned out they had to redo all my brackets. It is an heirloom which make me nervous to leave with anyone I don't trust. I was very impressed with Juliana's professionalism and her excellent customer service skills. Being new to TX it is so nice to have someone you can trust with your most prized jeweled possessions. I am now a loyal client of theirs and would highly recommend Expressions!

always have a wonderful experience shopping here. Dean is exceptional--attentive, knowledgeable,…read moreand genuinely takes the time to understand what I'm looking for. He thoughtfully presents a beautiful selection without ever making me feel rushed or pressured. The store is elegant, and the entire team is warm and welcoming. Exceptional service and a truly enjoyable experience every time!

A great long-time jewelry store in Northpark Mall. They have an excellent selection of watches and…read morejewelry. The staff are always very friendly and knowledgeable. We have bought many items at Eisemann over the years and have been very pleased with our purchases.

We ordered a custom wedding band in March 2025 to fit the custom engagement ring you created…read more However, you have neither provided the ring or provided a refund and now, your business is no longer in that location. And we have no recourse other than legal to recover our money or get the ring that we were promised and that we ordered

It was great but they closed down. Had to get in contact through social media to find out 3 weeks…read morelater. Had insurance in my ring but it was worthless. A diamond fell out when I needed them to fix it but were closed by the .

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

My wife and I recently visited Bachendorf's to inquire about a Rolex for her graduation. We spent…read moretime working with both Alessio and Jesse who provided the highest level of friendly, professional service. Both gentlemen were very patient while my wife tried on various sizes and styles to find the configuration she loved the most. Their product knowledge and honest feedback really helped guide her to the perfect Rolex. It's clear Bachendorf's at the Galleria prides themselves on having the most knowledgeable sales reps and the best selection of watches on display. They also carry numerous other high-end watch and jewelry brands in the same location, so it is an outstanding store to visit if you want to research many luxury brands in one place. I'm looking forward to my next visit and would highly recommend Bachendorf's for the best products and shopping experience.

Lovely shop in the galleria mall with a large selection of Swiss timepieces. They an authorized…read moreRolex dealer as well as for other Swiss brand such as Breitling. Collette is an amazing representative with class and grace and helped me acquire a beautiful time piece here. Always a pleasant time when I stop by and thoroughly enjoy the experience shopping here.

Buy with confidence from this Dallas based luxury watch seller. Great service and prices on…read morepreowned authentic Rolex watches. Fast, secure shipping. Great warranty.

Just completed an exemplary watch transaction with Marco at Grand Caliber. Everything was done…read moreprofessionally from initial quote to fulfillment. I am completely satisfied and highly recommend Grand Caliber to anyone looking to buy, sell or trade a luxury timepiece. As an aside, the physical store is impressive with friendly staff and lots of inventory to view and try on, with no pressure.

Stopped by this gem to have a necklace repaired. Not only was I greeted immediately, my necklace…read morewas fixed in 5 minutes and the price was more than reasonable. Definitely recommend!!!

This place is amazing!! Not only was the service impeccable, they were reasonably priced and I…read moreloved their customer service!! My rings look amazing and I would recommend them to everyone!!