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    Eiseman Jewels

    4.1 (72 reviews)
    Ultra High-EndJewelry, Watches, Jewelry Repair
    Closed 10:00 am - 5:00 pm
    Updated a few days ago

    Services - Eiseman Jewels

    Jewelry repair

    Eiseman Jewels Photos

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    Kristine B.

    I had my watch repaired, when it was done it looked brand new. The funny thing I transitioned and am now going to buy a pretty new watch to celebrate and will ask for Urek.

    Muhammad S.

    The most horrible experience a client can have- The owner who passed away, Mr Eiseman was an amazing individual and I had the pleasure of meeting him. However, today on Mother's Day I had the displeasure and total disastrous meeting with Mr Eisemans son at the Rolex store. Extremely Judgmental and dismissive in his nature and a total disregard to any common human courtesy. I just inquired about a certain time piece from Rolex and the answer was you should go an buy to the dealer in Florida - as you have a relationship with him. Complete disregard to my request. Additionally, upon telling him that I would share my review of this experience- the answer was- he doesn't care and this review would not get me a time piece from Rolex. Absolutely horrible and disgraceful- I am not interested in writing reviews to buy watches, but his response were obnoxious to say the least! Lastly when I told him that I will inform Rolex- his response was - he speaks to them regularly. The craziest thing is - he was wearing a blue suit and was dressed fairly well but lacked a basic human characteristic of Courtesy and humility. Basically I understand that he doesn't care about his or Rolex's reputation! And the current supply demand issue might be allowing his petty arrogance to be fed! Not sure for how long as we can see things are improving. Extremely horrible if I had an ability to give -10 stars I would give it in a heart beat. The most horrible luxury retailer experience I have every had! Poor!

    Jack L.

    Eiseman was the first Rolex AD I've visited after moving to Dallas and I can say look no further as they not only provide excellent customer service but also genuinely want to connect with their clients. I was looking for a watch for my dad's birthday and with Steve's help, I got just the one that suits him. Now that my father is happy with his first ever Rolex, I can't wait to get mine! That said, keep up the good work as I will continue to be a customer and an active advocate for you guys!

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    5 months ago

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    Cristina S.

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    4 months ago

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    5 months ago

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    1 year ago

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    Cristina S.

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    3 months ago

    Dean is very knowledgeable about Rolex watches. He has helped me several times. I highly recommend Eiseman in North Park.

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    5 months ago

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    1 year ago

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    8 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    Cristina S.

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    3 years ago

    Condescending staff and very dismissive. Purchased a Rolex elsewhere. Not much else to say about this place.

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    One of the best jewelers in the US. Staff is extremely professional and knowledgeable. And Richard is a delightful host!

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    Cristina S.

    Thank you Luis!

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    3 years ago

    Urek was so helpful and made the experience of buying a new watch fantastic. Thank you!

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    6 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    Page 1 of 2

    Ask the Community - Eiseman Jewels

    Review Highlights - Eiseman Jewels

    The Rolex was intended to be a wedding gift from my future mother in law for our soon to come wedding.

    Mentioned in 19 reviews

    Read more highlights

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    Fast-Fix Jewelry and Watch Repairs - NorthPark - See our collection of lab-created diamond stud earrings at affordable prices

    Fast-Fix Jewelry and Watch Repairs - NorthPark

    (115 reviews)

    $$

    North Dallas

    Fast Fix has been great with my Michele watch. Last year I went to them for the first time for a…read morebattery replacement but didn't have the time (estimated 3-4 hours) to wait for a cleaning. Eventually I finally found myself back in store to get a much needed deep clean, and they did a phenomenal job. For reference, the battery replacement was $92.01 (June 2024) and the cleaning was $64.95 (November 2025).

    I had a very disappointing experience at Fast Fix. They did warn me there was a possibility my ring…read morecould break or lose shape, and I told them I trusted their judgment. Within seconds of attempting the repair, they broke it. What I don't understand is why they didn't take their own experience and profession into account and simply decline the repair if it was that likely to fail. As a mechanic myself, I know what I will and won't break. And if I advise a customer to do something and it breaks because of my actions, I take responsibility for it. They did polish the ring and it looks nice, but that's about the only positive I can point to. Instead, they wanted to charge me $70 to fix the damage they caused, then recommended adding a shank for over $200, with the ring not ready until the next day. That's not accountability, that's passing the cost onto the customer. Overall, poor judgment, poor handling of the situation, and a really frustrating experience. I won't be coming back.

    Gem Classics - Transform your jewelry with striking gemstones like sapphires, rubies, and emeralds. Visit our store or browse online to explore bold colors

    Gem Classics

    (36 reviews)

    $$

    North Dallas

    If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

    A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

    Eiseman Jewels - jewelry - Updated May 2026

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