My wife and I recently visited Bachendorf's to inquire about a Rolex for her graduation. We spent time working with both Alessio and Jesse who provided the highest level of friendly, professional service. Both gentlemen were very patient while my wife tried on various sizes and styles to find the configuration she loved the most. Their product knowledge and honest feedback really helped guide her to the perfect Rolex. It's clear Bachendorf's at the Galleria prides themselves on having the most knowledgeable sales reps and the best selection of watches on display. They also carry numerous other high-end watch and jewelry brands in the same location, so it is an outstanding store to visit if you want to research many luxury brands in one place. I'm looking forward to my next visit and would highly recommend Bachendorf's for the best products and shopping experience. read more

Lovely shop in the galleria mall with a large selection of Swiss timepieces. They an authorized Rolex dealer as well as for other Swiss brand such as Breitling. Collette is an amazing representative with class and grace and helped me acquire a beautiful time piece here. Always a pleasant time when I stop by and thoroughly enjoy the experience shopping here. read more

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I recently visited Bachendorf's in the Galleria for assistance with my Ebel watch. I had purchased the Ebel a number of years ago from this store and felt sure that they would help me. I had shopped prices for a battery for this watch and selected the most affordable. However, the jewelry store that I did take the watch to unfortunately did not know how to put a battery in the watch as in the process he removed the bracelet and put it back incorrectly which resulted in the clasp not being able to close. The bracelet has nothing to do with putting in a battery. In addition, one of the bezel screws was loose. When I went to Bachendorf's for assistance the sales girl repeatedly said that the watch person only worked on Rolex and did not offer to take the watch so that he could at least take a look at it. This is on their website: "We have a full-time watchmaker in each of our stores who is fully trained to solve your watch needs. Our watchmakers are trained and authorized to service all of the brands found in our store as well as many others." This surprised me as I expected better customer service. In the end I went to Eiseman'a at Northpark who graciously, respectfully and professionally fixed the band and screw. read more

Had a pleasant in-store visit, but that was the end of it. I inquired for a custom wedding ring with Gavan, exchanged information, and never heard back. I sent 2 emails - no response After a few weeks, I finally called the store. I needed an update on this ring as we were looking to purchase soon. I was told both their jewelers were hospitalized so Gavan didn't want to give me a "non update", and that it would be an indefinite amount of time before they could give me more info. If you can't make the ring or can't be bothered to sell to a serious customer, just say it and don't waste my time. I found this to be extremely unprofessional and lacking of proper customer service. I called the Fort Worth Bachendorf's and was told the situation I just explained regarding Gavan was absolutely ridiculous. They solidified that the reasons he gave were not appropriate and that they would be happy to help me. It's been a few months and I still never heard back from Gavan even though I requested updates/an email/ring information during our last call and was told it would happen. I've wasted precious months on something I need for my wedding coming up very soon now. Overall this entire situation is pitiful from a jeweler with an otherwise positive reputation. Reconsider doing business with Bachendorf's Galleria. read more

Made to feel like second class citizen!! Why is this connected to another store if you can not walk in? I was just causally walking through a jewelry store then into this one and an officer told me that I needed to go around and come through the mall entrance. What the heck told me like I was gonna steal something? Why would anyone shop here or that jewelry store... everyone knows there is a wait for rolex anyway. I would never recommend this place or giving anyone associated here my $50k commission. Placed like this are why retail is dead and online is thriving. No one wants to deal with this kind of customer interaction. read more

Walked in today to see if she could help replace a band for an AP watch she rudley stated I've never heard of that brand and we don't work on anything but our watches. Just her tone made me not want to purchase anything which coming from Austin I was looking forward to spending some money there. Tone is everything in customer service.. read more

Best jewelry purchase experience. Maverick was my sales associate and was nicest, most patient guy I've met. Buying a Rolex is so difficult and annoying nowadays but this was pure joy. Thanks Maverick! read more

Bachendorf's - Thanks Maverick! - Jewelry Near Me - Dallas, Texas

Highly recommend Bachendorf's in the Galleria if you're in the market for a timepiece. I've purchased several timepieces and have always had great experience with the staff at Bachendorf's. I've primarily worked with Steve on the Rolex side and he is super knowledgable, helpful, and transparent. I can say the same for all the staff I've worked with as well. If you're in the market for a Zenith, Omega, Tudor, Tag, Rolex, etc., stop by Bachendorf's... you won't be disappointed! read more

I had an exceptional experience at Bachendorf's thanks to Virginia. She was highly professional, knowledgeable, and attentive throughout the process of helping me acquire the timepiece of my dreams, a Rolex OP41. Virginia took the time to address all of my questions, kept me well informed, and ensured the experience was seamless from start to finish. Her level of service truly reflects the high standards of Bachendorf's. I highly recommend working with Virginia for a refined, professional experience read more

AVOID! Go somewhere that care about you and non-judgmental. My friend went here to get his watch repaired. He showed up and was waiting patiently for 30 min hoping someone would come help him. However, he was ignored the whole time. The staff there saw him and ignored and proceeded to go help other guests who showed up AFTER, instead just because they dressed nicer. Does this store only cater to customers who dressed to the tee? Highly unprofessional. Management should address customer service. read more

Once you shop here, there's no going Bach. And if you check out the Bach end orf the store, you might find some deals. Fancy jewelry and watches at fancy prices inside the massive Galleria of Dallas. We browsed probably half of this massive mall and went in every single store that we came across. I wouldn't pay this much for this stuff - but if you think it's worth it then this is a great place to get it because they have a cool selection and are very friendly. read more

Bachendorf's - Put your bachendorf into it - Jewelry Near Me - Dallas, Texas

I can't say enough about the team at the Bachendorf's Galleria. I have been buying with them for many years and it has always been a great experience. No matter who you work with, they are incredibly friendly and knowledgeable. I have a deep passion for watches and Steve has been my guy and helped me get into some fantastic pieces. He has seen it all and done it all so he can help you find the perfect piece for your collection. Through Steve, I was introduced to Angel and she immediately had a fantastic rapport with my wife. Together they designed her reimagined wedding ring using the original stone from the first ring I bought her 30 years ago and she couldn't be happier. If you are looking for watches or jewelry, there is no place better in DFW. read more

HORRIBLE CUSTOMER SERVICE by STEVE SIXTA and store I have been speaking to Steve Sixta on purchasing a Rolex watch since early 2019. He has been OK in person but a poor communicator by email. Today, I sent him an email expressing my continued interest after over 2 years. I did not want to take up his time and thought he would prefer email rather than chatting in person or by phone. I know Rolex watches are increasingly tough to get at the moment, but I have been patient for over 2 years and have initiated communication with Steve while he has largely ignored me. Here was his curt response: "All watches tough THX" I appreciated the response, but this isn't great customer service and didn't answer any of the questions I had for him. It doesn't take someone working in the watch and jewelry industry to know "All watches tough" - this is an example of horrible customer service by this person and the store. These are not cheap watches, and I expected more from Steve and Bachendorf's. If you're looking for friendly, relationship-driven customer service from a jewelry store then take your business elsewhere. read more

I've been wearing a Seiko Pikachu watch for several years now and decided I should finally get something more professional. I also wanted something nice that I could give to my kids someday. I had never been to a watch store before my visit to Bachendorf. I was somewhat intimidated since these aren't the stores I typically shop at. When I first walked in, I was greeted by Arnaud who was very welcoming. He showed me the watch that I was interested in, explained to me the history of the brand, and answered all the questions I had. Since there was no available stock, Arnaud took down my information and said he would reach out when they get something in. Not too long after that first visit, Arnaud reached out and said to stop by. I was very excited to hear back about the watch I wanted. Arnaud was very meticulous and patient as he prepared the watch for me. I didn't realize how many things had to be done, such as removing tiny stickers, registering the watch, resizing the band, and teaching me how to use it properly. Overall Arnaud provided an excellent and delightful experience, especially for someone new to the world of watches. I would definitely be back to Bachendorf for any watch or jewelry needs. read more

Sonia is the most helpful associate that we have worked with. She truly wants the client to be happy, she is a pleasure to work with. If you go to Bachendorf's ask for Sonia, she is a gem! read more

Purchased a beautiful David Yurman box chain from Eric Balser. Super helpful and recommended other styles and pendants to go along with. Will be returning for my next purchase! read more

I highly recommend anyone looking for wedding jewelry to visit any of the Bachendorf's locations. As soon as I got engaged I instantly knew I wanted a piece of my wedding jewelry to be from Bachendorf's. I grew up in Dallas, Texas the Bocks became good friends of mine when I was younger and I used to babysit Fallon with my sister. When it was time to start looking for my wedding band I reached out to Fallon Bock to see if Bachendorf's would be able to custom create a diamond wedding band. Fallon said absolutely! I no longer live in Dallas and moved to Atlanta, so I was a bit concerned that I wouldn't be able to have something created but Fallon assured me that they create and ship fine jewelry all over the United States for their clients. She asked me detailed questions of what I was looking for and even asked for my engagement ring diamond GIA information so she could match the diamonds in my wedding band to fit perfectly with my engagement ring which so important to me! Fallon was incredibly responsive to texts and walked me through the entire process with ease and grace. From initial concept phase, to design, and then execution of my wedding band - the customer service of Bachendorf's was phenomenal. I will definitely be working with Fallon and the Bachendorf's team for all jewelry needs. I can definitely see us creating an anniversary band for future anniversaries to match my wedding band that was created. A BIG THANK YOU to the Bachendorf's team and Bock Family for making this special moment so magical. read more

Awesome watch/jewelry store. They sell Rolex and bunch of other watches as well as fine jewelry. Sales people were really nice. Collette helped us and was a doll! She helped us place an order, ensured it arrived and followed up with kind messages. Definitely recommend. They sanitize in between each try on and really make you feel safe during covid times read more

Every time I have an opportunity to walk into an authorized dealer I do so and most of my experiences are great - we talk watches, exchange opinions and learn a thing or two about the brand and their watches. Bachendorf's has been the worst experience, I almost got kicked out of the store by some raggedy looking sales dude who could not be bothered to spend any time with me. Mind you, the store was empty, not another customer in sight. Save yourself the time and aggravation and go to Eiseman or Govindji's - they both have better stock and also reps who care about the brand and will spend time with customers. Hope Rolex evaluates their dealers and removes the useless ones like Bachendorf. read more

Bachendorf's - Jewelry Near Me - Dallas, Texas

I have never been more disappointed with a customer experience in my life. It has now been over a year since I went into the Bachendorf's in Preston Center (August 2021), and I have not heard a word from them about my order. I went in with a friend on a Saturday to pick up a Batman that arrived for him, and I was hoping to purchase a Presidential Day-Date with the ice blue dial. I understand supply chain issues, allocations, and needing to build a relationship with the AD, so I asked what it would take to attain the watch I wanted. At the time, they only had two watches in the store in their display case of over 400 Rolex slots for watches, which I only know because the salesperson made a point to tell me. After asking what it would take, he conveniently told me to buy one of the two watches in the case and that I could wear it until my Presidential Day-Date came in, which he believed would take nine months. He told me he would then purchase back the Datejust and sell me the Day-Date. Having just done a similar deal on a Bentley I wanted, I thought it was my lucky day. At least Bentley held true to their word. I still have the Datejust I purchased, and what's worse is that I have not received a single call from the store. I have never resold any watches I own, so now I am stuck with a watch I didn't even want without any sign of being able to buy the one I did. I am truly disappointed. read more

I have been a customer of Steve Sixta and Bachendorfs's for over 15 years. I will only buy from Steve. He is a professional and always has taken care of me and my family. His follow through is exceptional. He cares about every customer interaction. Thanks For all you do.... David R.... read more

I was in Dallas and went by the Galleria store on 6/29/22. I inquired about a Rolex and when the sales associate asked where I was from, she said they only sell to locals and would not even take my name because I live out of state. I know Rolex is in high demand but I have purchased other Rolex watches from AD's other than the state I live in. If you don't live in Dallas, I would not go to Bachendorf's. read more

I came from California Took my wife and daughter shopping. I was wearing a hat. I was told to remove my hat. I thought they were joking. A female customer was also wearing a hat. I pointed that out. They blew me off when I pointed that out. I guess brown skin people can't possibly be serious customers. Humiliating potential customers is not of concern to them. I will never drop a dime here or any of there stores. read more

We came in here the other night to look at engagement rings and settings; they had a fairly dismal selection, mostly solitares or solitares with pave bands. They do have some halos also. They do stock Tacori, which is a pretty popular engagement ring designer these days. The saleslady was polite enough I suppose, but wasn't helpful in finding other rings for me to try on and I think she also looked a bit down on us because we weren't dressed to the nines. She did tell us what the prices were for each of the rings we liked right off the bat, which was refreshing compared to our experiences elsewhere. One thing to note is that they have their own inventory stock information and if you ask them to write down the style numbers for you, you won't be able to find the ring later on the designer's website using the style numbers. We left somewhat disappointed with our experience, as Bachendorf's does advertise itself as being the premiere luxury jeweler in Dallas. read more

Will not come back to this location, maybe the one off Preston might be better. Same experience twice. I only returned the second time to pick up my watch that I had dropped off. Customer service skills need improvement. read more

Bachendorf's is soooo much better than Ben Bridge. Everyone that worked there was super nice, and greeted us almost as soon as we crossed the threshold into the store. The lady helping us was very nice, and even complimented my friend on the watch he was wearing. They have an excellent selection of watches, probably the largest I have ever seen. And so many brands to choose from! Their wall of Rolex's was huge! They also had a great selection of Tag's as well. I would definitely buy my next watch from here. read more

I have been a customer of Bachendorf's and in particular of Steve Sixta's for many years. Over the last few years I purchased two Rolex watches from Steve. Both times he was extremely professional and very helpful. I needed both watches on a short timeline and in both instances he delivered. He was also very helpful on havening them both engraved. If you are looking for a jewelry professional who is extremely knowledgeable about Rolex watches, Steve is the person to request and is highly recommended. read more

I had an absolutely amazing experience purchasing a watch with Neil at the Galleria location. He couldn't have been nicer or more knowledgeable. Definitely would recommend to anyone looking for a high end watch or jewelry! read more

Exceptional customer service from Arnaud, Steve, Pam, and Collette. They had the patience and understanding to make me a very satisfied Bachendorf's customer for life! read more

Aside from the price, Rolex are difficult to attain due to restricted supply by the brand that is working on continuing to move its product line up market. Not a lot of people know that these Authorized Dealers don't have full control of what stock they receive from the brand so it's not always easy to get the exact item you may want. That being said if your patient, treat the situation with dignity, and are serious about making the purchase should the model come available, then they may be able to help you get that item sooner than you expect. Lalit was a wonderful salesman who helped me to achieve a dream of mine recently. I'll never forget the experience and I appreciate his help as well as the help of everyone at the Bachendorf's in The Galleria. I plan to return to Bachendorf's in the future when I'm hopefully fortunate enough to be in the market again for another piece of jewelry to commemorate another lifelong milestone for myself or my wife. read more

Bachendorf's - Rolex Submariner 114060 - Jewelry Near Me - Dallas, Texas

I've never felt as slighted as when I went to Bachendorf's to shop for accessory jewelry for my wife and a Rolex for me. They acted very superior to me and treated me like an child. Their pricing was out of line and were not willing to work with me even from a price match perspective. Bad business ethics. Also, if you aren't dressed like a million dollars, that's exactly the way you are treated. Maybe I would've been treated better if I opened up my wallet ahead of time to show them I can afford anything in their store. Thanks for making my choice easy. read more

This store is a Dallas institution for a reason. They have a great selection of Chopard watches, which are notoriously hard to find in-stock. I live in Beverly Hills, and Bachendorfs' selection is better than any store I've seen in the LA area. Collette was very knowledgeable about the product & a delight to shop with. I probably could have found this model online from a "discount watch site" for $1,000 or so less, but it was worth the extra cost to have real professional assistance, to support a family business, and to purchase from an authorized dealer (for full warranty & assurance the watch isn't fake :) ) Thanks! read more

Ring experience was unique as I didn't know anything about the location and I walked to the second floor to see an armed guard and people behind bulletproof glass. I was buzzed in and everyone was very friendly. I enjoyed the selection and was able to find a wedding band for my now husband. I did have an issue with the ring not being engraved as I requested and then when I picked it up the week of the wedding, it was engraved incorrectly. They handled it professionally, were apologetic and were able to resolve. read more

Judy did a great job explaining the watches to me. I'm a returning loyal Bachendorf's customer. I always appreciate the good service and knowledge of the products. Highly recommend. read more

My husband and I came in the other night looking for Mikimoto Pearls and were treated very poorly. The lady didn't offer information on the pearls and didn't give us size, grade or gold info. She just told us this is all we have. She just wanted to get back to talking with her other co workers. Your better going almost anywhere else! read more

Judy has a lot of product knowledge and is very helpful with selections. She is a very good salesperson! :)

If you aren't dressed to impress, DO NOT expect to get good customer service at this Bachendorf's location. I had just come from the gym (not looking my best), there were three employees behind the counters, and ZERO other customers. They glanced at me as I walked in, and continued to talk amongst themselves. When I approached them they finally asked if there was something they could help me with. I described what it was that I was looking for, and one of the women talked to me like I was a 4 year old child, as if I didn't understand what she was saying. They are supposed to call me with further information to help me find what I'm looking for, but honestly even IF I do get a call back and they are able to help, I won't be doing any business with them. I have been to this store 2 times and both have been less than pleasant. If you're not dressed to the nines, good luck. read more

I had a great experience at Bachendorf's. The staff was extremely friendly, and Heidi was a big help when it came to choosing what watch to get. I left very happy with my purchase and with the service I received. read more