I had an exceptional experience at WellNow yesterday, which honestly surprised me based on a past…read morevisit to a different location. From start to finish, everything was seamless. Cassie, who took my vitals, symptoms, and health history, was one of the kindest and most caring people I've encountered in a healthcare setting. She truly listened, was gentle, and made me feel comfortable right away. Dr. Phil was just as wonderful. He was welcoming, patient, and genuinely attentive, and I never felt rushed. I made my appointment online the night before, and the moment I walked in I was taken straight back. I didn't even sit in the waiting room for a minute, which has never happened to me before. I was in and out faster than I expected. The experience really showed how much the people caring for you matter. Cassie and Dr. Phil work incredibly well together and clearly care about helping their patients. And yes, the slushie on the way out was a nice bonus. This visit completely changed my view of WellNow, and I'm very grateful for such great care.

Was taken in with a scratched cornea. Immediately sat and all vitals were taken. Sat in the room…read morefor over an hour before the doctor came into the room.

Very surprised to see all the negative reviews people have given this office. I myself am very…read morepicky about my chosen medical office; if I do not feel that I get the attention of the staff during my visits, or if I feel that the staff can't answer my concerns to my satisfaction, I will find another provider. I have been going to Lancaster Medical since moving to Lancaster area seven years ago. When I finally moved across town five years later, I decided to stick with Lancaster Medical as my primary care provider, even though that would mean 30-45 minutes drive one way per visit. That's how confident and comfortable I am in the care that they provide me. Lancaster Medical staff has always been courteus and personable to me, from the receptionists to the nurses and Physician Assistants, to the doctors themselves. My PC doctor is Dr. Kuehnling, and I have met him in person only once in the past seven years, but I know that he is in touch constantly with the PA that I see regularly in his stead. The PA, Emma, is always courteus and helpful, and never hesitates to answer all of my concerns to the best of her abilities. When she prefers to elevate my inquiries to Dr. Kuehnling, she always lets me know, and I can be sure that I will either get follow-up calls from Lancaster Medical later on, or I will get my answers when I make those follow-up calls. I have had needs to see a few different specialists so far. Each time, Lancaster Medical willingly provides me with referrals that suit my needs and requirements. I have not been disappointed in the kind of care they provide me. To make the most of your experience with Lancaster Medical (or any medical care provider of your choice), I'd suggest to be upfront and honest about the kind of experience you'd like to have with your primary care medical professional. If you prefer to meet directly with the doctor each time, say so, but be aware that the doctor will be busier than the PA and may not be able to see you as often. If you're fine with a PA but want to see a specific person, ask for that particular PA when making your appointment for the next visit. Also, please remember that like any other office, the staff is made up of humans who are busy, can't read minds, and may make human mistakes. If something is important to you, don't hesitate to make follow-up calls; your health is as much your business as theirs.

Mary Lou R Placed a call today at 12:35 p.m. January 23. I…read morewas "caller #9. I was going to hang up numerous times, but I really needed to see how long it would take to speak with a nurse. I went to "caller #2" at 2:55! Was "caller #1" at 3:35. It's now 4:35 and I'm still caller #1. Thinking at 5 p.m. the recording will go to "our office is currently closed"!!! Going to stay on, just to see what happens. It's now 5:15 still #1 and the office closed 15 minutes ago. Safe to say nobody works overtime to take calls, since they don't take them when the office is open! Looks like a personal visit is coming on Monday morning. WTF!!!! Nearly FIVE HOURS waiting to see what the hell would happen and NOTHING happened!

Dr. Ross makes you feel at ease. Easy to talk to very informative. An awesome experience. Highly…read moreRecommended. A doctor that cares about his patients.

Had to go in for some bloodwork and this location is fantastic. I signed up for an appointment…read moreahead of time. Then I got a text message beforehand with a Check-In link. I arrived at the office, and clicked the check in link before I even got out of my car. I walked inside and they immediately called me back. Fastest service I had ever had. I had a lovely woman do my blood test and she was so nice. She made sure I was feeling okay before I left too. My appointment was set for 11 AM. I arrived early at 10:55 and was out of the office and back in my car by 11 AM. That is spectacular service! This will be my go-to spot for any more tests.

Opens at 5am ! I can still make it to work on time ! When you check in there is usually only one or…read moretwo people ahead of you, but the line goes quick. This office is clean ( no funky smells ) and the staff is about as friendly and professional as it gets. As a side note, conveniently a Timmy Ho's is right next door if you had to fast before your test. Everything right about this place.

While the Depew location is nice. The really should tell patients before being seen they don't have…read morethe capability of evaluating them esp if they pay Co pays. My visit they didn't even have pregnancy test available and weren't able to really tell me anything only could suggest me going to the ER. If I would have knew this before hand I would have went to a different Urgent care that could better assist me.

Myself and 3 close friends have been seen in this urgent care within the last 2 months. DO NOT GO…read moreHERE!! There is a PA that has no business being in the medical profession. I had a touch of pneumonia. He did nothing. Told me to go to the ER. One friend had a sinus infection. He did nothing. Another friend, strep throat. Again nothing. No chest X-ray, no COVID test,no flu test... nothing. When you leave..no paper to tell you what you were treated for because he does nothing!! Please, do not here.

Second time had to fight to have result from scan read. After 6 days results were not ready . After…read moretwo days of phone calls results came 5 yes, 5 minutes before I walked into my doctors exam room

I went to Great Lakes medical imaging for two appointments at 9:15 am. every person I encountered…read morewas delightful, I saw the receptionist helping some women having a hard time with the , very kindly helping them out. I was finished with both appointments and on my way by 950. Great place.

Hera, was @ the desk, took me in 5 mins. 12.10.24 @ 5p She was great!! The nurse & P.A…read more were kind, caring, well-informed. I was diagnosed, got a lot of paperwork to read & understood my sickness. Harjit, another nurse answered more questions & called me 2 days later with the results. Great Care, from every one, Thank You All.

Caitlin was very helpful and to the point. I did not have a lot of time and she got to me quickly…read moreand was very succinct when answering my questions. I would definitely go there again if I were in a time pinch.

This Quest location in the Southgate Plaza appears to be the only one open later than 5pm. I called…read moreto get a same day appointment but the automated system said none were available but before I disconnected, the robot told me walk-ins are welcome. Tomorrow I switch to a high deductible plan so today was my last chance to get bloodwork paid for by my current insurance, so I booked it down to West Seneca after work. This location is quite streamlined. You sign in on a tablet and there's a large screen tv playing interesting programming with a side bar showing where you are in the queue and what the estimated wait time is. I was listed as Reb H. with a predicted wait of 23 minutes. It dropped to 18, then 15, then back to 18 when a person with an appointment signed in. There were 4 or 5 walk-ins ahead of me on the list when I signed in. Shortly after dropping to 8 minutes, I was called into the back. They quickly checked my insurance and there were plenty of hooks for my coat and bag. My phlebotomist was very professional and friendly and we were done in a matter of minutes. All told, I was out the door in 30 minutes which I found impressive with no appointment in the last hour before closing at the only Quest open at that moment. I've waited longer on Delaware Ave. with an appointment, but for all I know all the locations operate like this. One can hope!

I was very impressed by the level of care and professionalism that I received from the entire staff…read moreat Southtowns Radiology. This organization was a great change from my past experience with another company. The employees definitely made the time go fast and pleasant.

Second time Southtowns Radiology on Orchard Park Rd and billing. Wrong amount of bill, which was…read morepaid (co-pay) etc. Never again. Thank God for IHA phone help. Problems with Windsong too. Be vigilant neighbors.