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Seton Imaging

3.0 (2 reviews)
Open • 8:30 am - 4:00 pm

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WellNow Urgent Care

WellNow Urgent Care

(40 reviews)

On Monday, November 24th, I went to WellNow for an ear irrigation (a warm water + peroxide flush)…read morebecause my right ear had started to ache -- usually a sign that wax has built up again. I've been through this many times before because my ear canals are tiny and narrow, and WellNow has always handled it just fine. This visit was the exception. The assistant who worked with me was wonderful. She was friendly, careful, and mindful of my weirdly small ear canals. She even managed to remove some wax without causing discomfort. Then Dr. Marc came in. I explained that my right ear was still throbbing and I didn't feel any relief yet. He attempted to irrigate it again, and I honestly have no idea what technique he was using -- but it felt rushed, sloppy, and almost like he was going in blind. His irrigation made me start coughing uncontrollably, and when he finished, I realized my ear was bleeding. Not a tiny spot -- actually bleeding. When I expressed concern, he brushed it off as "something that can happen" during irrigation. Well, Dr. Marc, I can confidently say this has never happened in all the times I've had this procedure done. I left WellNow in more pain than I arrived with, frustrated, shaken, and frankly irritated at the condescending explanation that followed. It felt like being mansplained to by someone who didn't know what he was doing and lacked any semblance of bedside manner. Update - Saturday, Nov. 28: I ended up going to the ER because the pain kept getting worse. The PA who examined my ear immediately noticed that my ear canal is inflamed, which pretty much confirms that something wasn't right with how that irrigation was done.

I was a walk in yesterday in the early afternoon. Ample parking and easy to find. Not having an…read moreappointment, I was told an hour or so before I could be see. I understand that and there was a Keurig, a basket of bagged snacks, a slushy machine and an old Pac-Man game to keep you entertained. Just after an hour, I was led into the back where my vitals were taken. 5 minutes later, Rebecca the PA arrived. I thought I had Covid or the flu as my cough and aches weren't letting up over a week. I had a quick chest X-ray and swabbing. Rebecca reported negative results but prescribed medication for what could turn into pneumonia if not treated. Everyone was very nice and seemed genuinely concerned. Rebecca was easy to talk with and I felt at ease with her diagnosis. Originally I was nervous about coming here when I couldn't see my regular doctor but the experience was great and I was very pleased with the facility.

Seton Imaging - diagnosticimaging - Updated May 2026

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