Avoid Prenuvo - Customers and Employees Are Not a Priority…read more Prenuvo sells the idea of cutting-edge scans and exceptional care, but the reality is very different. Customers often wait far too long for feedback, and there have been repeated complaints about inaccurate results, missed findings, and misleading information. Quality and accuracy take a backseat to chasing numbers and meeting metrics. The way Prenuvo treats its staff is equally concerning. Employees are overworked, undervalued, and given little to no support for their well-being or mental health. Management prioritizes performance statistics over people -- both customers and employees -- creating a toxic and unsustainable work environment.

To start with, Windsong has several different locations, which I did not know. This is one of them…read more That way I was able to have more of a "choice" for appointment times, seeing it was a fasting type test. The staff were very professional and worked in an efficient and timely manner. Friendly too! Which helps when you're just not up to parr. The office is clean and there's plenty of seating for a 6 foot distance if that's what you need. It's location right off interstate 290 if you need a street reference and the parking lot is huge. No fighting for a spot!

Buffalo MRI is great. I've had 3 MRIs there in the virtual machine. As someone who doesn't like…read moreenclosed spaces this machine is great. The staff at this place are super friendly and make you feel comfortable. Lisa and Hannah were fantastic!

The location in Buffalo on Genesee Street is fabulous - from the office to the tech team I have…read morebeen so impressed with their service levels, cleanliness and friendliness. After several issues at Roswell, Windsong, and another clinic I decide to give WNY MRI a try for a breast MRI. They were efficient, timely, and so nice. When I needed a chest x-ray I did not hesitate to go there again and received the same experience. During my x-ray I removed some jewelry and left it at the facility. Late at night when I realized it I was distraught. I awoke early to be first in line at 7am and the staff was so helpful. They had found my jewelry and put it aside for me. My prayers were answered because this was a sentimental piece of jewelry. I really would encourage anyone looking for a place that's convenient with great staff to give them a try!

I tried to tell Western New York Imaging that someone was using their business name (sending an…read moreunsolicited text with a hyperlink) as a Scam and the woman on the phone tried to get my personal (date of birth) information. when I refused to gII've it, she abruptly said, " No worries!" and hung up the phone. I was going to give her the phone number that they were using (I googled it and it came up as a scam number) but didn't get a chance when she abruptly hung up. I guess she didn't care. Everyone please be careful!

Excellent staff from the greeter /front desk receptionist to the staff taking the scans. Very…read moreprofessional, accommodating & clean environment

unbelievable experience. Was sent by doctor for intense rib pain on left side. This place…read moreprovided a negative read on the xray, so doctor provided no treatment. Ended up in Buffalo General hospital (sent by my doctor on emergency basis because I had extreme difficulty in breathing). Immediate xray revealed L7 cracked rib. Was admitted to hospital to get pain and breathing under control. I now have hospital bill exceeding $1,000 and went one week not being treated. Will be contacting lawyer.

The technicians were amazing, personable, kind, intelligent and caring for technique and maximizing…read moreyour time.

Over the years, I have gone here for CT scans, mammograms, x-rays, etc. Registering is quick and…read moreeasy, the waiting room is large enough for social distancing, and of course everyone wears masks. Staff and technicians are efficient and friendly and courteous. Last Friday I went here for sinus cavity CT. From the registration desk to returning to my car, it was less than 20 minutes. Sure it depends on what you are having done, but everyone is well-organized and efficient.

I had an appointment scheduled for 8:30. Received two text messages this week stating my…read moreappointment was at 8:30. I even had it written down. I got there today and sat there for 45 minutes only to be told my appointment was scheduled for 9. How is it that the text messages and what I wrote down don't match what they have in their system?? It was approaching an hour that I had sat there so I asked for my script back and left. The receptionist was very stand off and didn't seem to care. I don't understand how something like this happens.

I had a ultrasound done on my abdomen today and it was a great experience from start to finish!…read moreVery professional, nice and kind! I will use them again! Thank you all so much!

I have had several bad experiences here over the years but they always are the only one who has a…read morequick opening in schedule when I've had urgent health needs. Very old and outdated machines. Very poorly run office in comparison to other local facilities.

Nice people. Knowledgeable, clean facility. New equipment with constantly updated software for…read moreMRI. Have 1.5T MRI which is the standard for the industry. 3T is prone to artifacts and better for breast, abdomen, and small bones.The key to a reliable MRI is more placed in the skills of the doctor who reads it, than on a high teslar numbers. Seton has a renowned radiologist who is used by other imaging businesses. Skilled, nice people. Not the norm for 21st century medicine.

Had my annual breast screening today at WINDSONG in Lancaster NY…read more They send a link to you in an email to upload all your information in advance of the appointment. It reduces your intake to about 3 minutes. I was in-and-out in about 45 minutes, not bad for two separate screenings. I would recommend WINDSONG for all your annual screenings

I've been going to this site for many radiological services. However this recent company takeover…read moreneeds some feedback. I had a mammogram and was told not to wait for the results.??WHAT?? Much better patient care and peace of mind if I get the results right then and there, if additional studies need to be done. Who wants to go home and get a call from primary care in a week or check your results on the portal?? Really guys (and gals)?? 2 years ago I needed more testing after my mammo. If I had had to go home and THEN come back in I would have definitely freaked out. Windsong execs please ask your patients what they would want before making these types of changes. Mammo results are done THAT DAY! I know because I'm a physician and have a brother who's a radiologist. I know how quickly they are available. Think about the patient and their care before cutting costs. Also, think of the environment and get rid of plastic bags that you put your newly laundered gowns in. Such a waste.

The Buffalo Medical corridor is an amazing resource for patients requiring specialized care…read more We take advantage of the ophthalmology department here at Buffalo Medical Group.

My GP retired from general medicine so I needed a new GP. I met with Dr. Noack DO for a general…read moreintake and yearly checkup. For the start her demeanor was loud, dismissive and arrogant. At one point I asked about a B-12 test, because my last GP had tested for it as a routine. I was berated for asking for it and was questioned in an accusatory tone why I needed it and what was I not telling her. When I said well, I don't really know and that my GP had always tested for it, she reluctantly agreed. (Since then I understand that Vitamin absorption is a concern with my specific thyroid issues.) From here she continued to display an arrogant attitude that I just completely just wanted to get the visit over with. It was hands down, the worst Dr. visit I've had in my life. (53 years) I left with the intention of never going back. Since then I've sought out a Functional medicine NP, which I am paying out of pocket for, because I just don't think most physicians, (including my Gyno), have the time to truly ask the thoughtful questions, prescribe enough tests and do a good follow-up. I like my gyno NP, she is nice and professional (who is also with Buffalo Medical group) she just seems to be on a short time schedule.