This Quest location in the Southgate Plaza appears to be the only one open later than 5pm. I called to get a same day appointment but the automated system said none were available but before I disconnected, the robot told me walk-ins are welcome.
Tomorrow I switch to a high deductible plan so today was my last chance to get bloodwork paid for by my current insurance, so I booked it down to West Seneca after work.
This location is quite streamlined. You sign in on a tablet and there's a large screen tv playing interesting programming with a side bar showing where you are in the queue and what the estimated wait time is.
I was listed as Reb H. with a predicted wait of 23 minutes. It dropped to 18, then 15, then back to 18 when a person with an appointment signed in. There were 4 or 5 walk-ins ahead of me on the list when I signed in.
Shortly after dropping to 8 minutes, I was called into the back. They quickly checked my insurance and there were plenty of hooks for my coat and bag. My phlebotomist was very professional and friendly and we were done in a matter of minutes.
All told, I was out the door in 30 minutes which I found impressive with no appointment in the last hour before closing at the only Quest open at that moment. I've waited longer on Delaware Ave. with an appointment, but for all I know all the locations operate like this. One can hope! read more