This Quest location in the Southgate Plaza appears to be the only one open later than 5pm. I called…read moreto get a same day appointment but the automated system said none were available but before I disconnected, the robot told me walk-ins are welcome. Tomorrow I switch to a high deductible plan so today was my last chance to get bloodwork paid for by my current insurance, so I booked it down to West Seneca after work. This location is quite streamlined. You sign in on a tablet and there's a large screen tv playing interesting programming with a side bar showing where you are in the queue and what the estimated wait time is. I was listed as Reb H. with a predicted wait of 23 minutes. It dropped to 18, then 15, then back to 18 when a person with an appointment signed in. There were 4 or 5 walk-ins ahead of me on the list when I signed in. Shortly after dropping to 8 minutes, I was called into the back. They quickly checked my insurance and there were plenty of hooks for my coat and bag. My phlebotomist was very professional and friendly and we were done in a matter of minutes. All told, I was out the door in 30 minutes which I found impressive with no appointment in the last hour before closing at the only Quest open at that moment. I've waited longer on Delaware Ave. with an appointment, but for all I know all the locations operate like this. One can hope!

When I have to have blood work done this is the place that I prefer to go to because it is down the…read morestreet from me and also they have Saturday hours and when I sign in it takes maybe less than 5 minutes for me to get called into the back everyone is super helpful and friendly and they also explain things to you and I just like the place because it's never a long wait and they usually get my blood on the 1st try and if they don't get it then they will get someone with the magic blood draw skills to find my veins I recommend going to this place which is located in the plaza on the corner of Seneca and Union there is ample parking and just overall friendly customer service

Sat in waiting room as a walk in for 3 hours with a uti only to be told there aren't taking me…read more Absolutely disgusting there aren't any other options for care.

I have never gotten my blood drawn and my first time was a great experience. The facility itself…read morewas clean and welcoming. The staff was incredibly kind and went out of their way to make me feel comfortable. I would recommend this place to all!

Great place was able to reserve time for lab work to prevent waiting in office. But when we got…read morethere we would have been able to walk right in but great to have that option. Only thing took over a week for labs to be sent to dr. Not sure why but there was a delay. That's why no 5 star.

Had to go back for the usual yearly bloodwork. I signed up for an appointment ahead of time. Then I…read moregot a text message beforehand with a Check-In link. I waited for a few minutes in the waiting room which had a TV playing ads for different services they offer. It was a clean room and there was only a few people waiting ahead of me. It was a quick process and the tech who did my bloodwork was very nice. This location remains the fastest, and nicest spot to go to get work done. The level of care and efficiency here is unbeaten.

In most cases if you have an appointment you are in and out. Technicians are friendly and listen to…read moreyour issues if you have problems with blood draws.

Absolutely love it here. Always in and out in under 10 minutes. Meghan is the sweetest and gave me…read morestickers!

Absolutely terrible. Tried to do a walk in- not possible. Finally got an appointment after jumping…read morethrough a bunch of hoops. Showed up to my to my appointment with a confirmation text... "could not find my appointment" All the while there's no one you could possibly talk to - no one at the front desk both times I was there. Everything's automated and theres no one to help. The absolute worst appointment making system I've ever run into.

Great phlebotomist!!!! These people definitely know how to draw blood. Everyone here is…read moreprofessional, helpful, and I never have to wait long! No appointment needed!

Made my appointment online. I've been here before so just had to fill in my password and all my…read moreinfo pops up to be verified or changed. The morning of your test you receive a text msg reminding you of your appointment and a link to check in. You can check in 10 minutes before your appointment time. I was called at my appointment time to have my blood work done. Everyone there is friendly and courteous. This is why I keep coming back.

Came here for a drug screening and the experience was awesome. The staff was very quick to help me…read moreand get me in which was nice because I was waiting to go all morning. They were very informative, quick, and had me out the door in no-time! Definitely one of my better visits at a Quest! The location is far from my home, but I'm glad I chose this location!

Voicemail prompts are ancient and an online interface would be more efficient. Nonetheless, they…read moregot my mother's appointment scheduled, checked in and synced up with her doctor's orders that'd been emailed. And isn't that what you need? Still, AI, AI.. ok, whatever. My mom got there early, got the blood draw quickly and painlessly and results, lightning fast. All good.

I got lucky in my timing- had an appointment, got there early and was taken in immediately. Pre-…read moreregistered so intake was quick. No pain- blood taken for 2 specialists and I was out in 10 minutes. can't wait to go back!

Went to this Medlab location for a drive-up Covid-19 PCR test. The location is on Cayuga right…read morenext to Charlie the Butcher. Make an appointment first on their website. There are designated spots to the left when you pull in the parking lot that are clearly marked for Covid-19 testing. Pull in one of the parking spots and someone comes to your car within minutes. Have your mask on with your health insurance card and ID ready. There's no charge for the test. Test results are usually back within 24-48 hours. Mine were back in 26 hours. Go online on their website to check your results. The staff was very friendly and asked if I had any questions. Very fast and efficient process!