Updating my review to reflect my post covid experience. As usual I'd say if possible you're better…read moreoff making an appointment in advance, which I normally do. This was a last minute visit so for the first time in ages I went in without an appointment. Luckily there were a lot of techs working and I only waited for about 15 minutes. You check in on a touch screen (with hand sanitizer right next to it). If you want to wait outside they'll text you when they're ready for you. Also all names are listed on the TV screen with estimated wait times. Very helpful. The blood draw itself is quick and easy and very safe. Pretty much as its always been there. I've never had any problems here and the employees are always friendly.

Tiny waiting room for such a busy quest location. People were moving along quickly but it was…read morevery busy. TV is around but not too loud, thankfully. Large parking lot.

This is specifically for the 1150 Youngs Road, Amherst location. This new location was where Quest…read moreDiagnostics used to be - another place I do not recommend. This staff's lack of empathy and customer service here is astonishingly awful. They are rude and don't hide very well that they are too busy doing non work (more details below) instead of servicing their clients/customers well. I blame it on the lack of supervisory control they once had at the hospital has freed them to be just awful to clients. I witnessed this with not just myself but everyone who walked in there. So yesterday (Friday) I walked in around 11:30am. My doctors office sent a bloodwork order earlier that morning (2 hours before I got there). When I arrived, there was 1 person in the waiting room. She had signed in about 8 minutes before I did and no one had come out yet. When you arrive, you have to sign in on a clipboard sheet and ring a doorbell to get them to come out. I did this, waited about 4 minutes, and rang again. Someone came out and I was immediately chastised that they were "busy" with others, yet there was 1 person in the waiting room ahead of me, and all the others (less than 10) had been crossed off the list. I only rang twice because no one acknowledges you, so how do you know they are aware you are there? Finally, they took me back, I saw lots of staff standing around having personal conversations. Once in the room, the staff insisted they had not received the order from my doctor. I immediately called the doctors office right there, they confirmed the 'fax' number the staff had given me and it was sent to them earlier that day, and again right after my phone call. I was told to wait in the waiting room. I did and when finished with my doctors office, I again rang the buzzer and with an "ugh" was told they didn't have the order and it was my doctors fault because they had been receiving orders all morning. No one cared to get to the bottom of this, even though they were not that busy. I want to make a point of how absolutely rude, condescending and unhelpful every single person I talked to at this location was. Plus, the walls are very thin and and one staff member in particular has a loud voice and you can hear their entire conversations in the back just sitting in the waiting room. I heard all about travel plans, and someone being corrected for doing 'too much online shopping' instead of working. After an hour of waiting for the 'fax' that they insisted was not there, (BTW I was not the only one with this issue as subsequent people who came in did as well) I asked again where is this fax? I want to point out that when they were located at the hospital, these same people would NEVER have acted like this. I know they have helped me and other people with their 'fax' issues, but outside the confines of the hospital they were emboldened to not only do the bare minimum of their jobs, they insisted there was nothing they could do and at this point they did not hide their disdain for me. At this point I remind them I've heard their conversations about me, their personal plans, shopping and vacation plans, and boy did that upset them! "That is personal information!!" one shouted at me - but I could not help but hear her through those thin, newly painted walls!! I left without the bloodwork, got a hard copy from my doctor and will go somewhere else like KSL or Catholic Health. So when you go, if you don't have your doctors bloodwork order, go somewhere else. Even if you do, be prepared for the rudest, most condescending, staff that should not be in a field requiring empathy and compassion. All I can say is I hope someone at Kaleida reads and either re staffs that location and fires this group or forces them to work in the confines of the hospital where they would be better behaved.

I had a terrible experience at Kaleida Health Laboratories, 3580 Sheridan Drive, Amherst, NY, on…read moreJanuary 15, 2026, around 10:00 AM. Two nurses attempted to draw blood from my 4-year-old daughter and repeatedly stuck her arm with the needle multiple times. There was no proper care, patience, or compassion shown toward a young child who was clearly frightened and in pain. Watching my daughter be treated this way was heartbreaking and unacceptable. A pediatric patient should never be handled so roughly or without consideration for their emotional and physical well-being. This experience was traumatic for Serena and for me as a parent. I would not recommend this lab to families with young children, and I hope management addresses staff training and accountability so no other child has to go through this.

This has now become my regular Quest location for my routine blood work. I always make an…read moreappointment on line. You're taking a chance going in without an appointment since appointments are all taken first. Today my appointment was at 9:10. I arrived at 9:00 & was back in my car heading home at 9:20. My tech today was Rhonda. She was quick, friendly, and took my blood painlessly. What more can you ask for? 2024-91

Making an appointment was easy on the app; the facility was clean; MOST importantly, Venus was…read moreAMAZING!!! She was kind and patient. Even though my physicians office dropped the ball, she did not make me feel rushed or as though I was holding up the process. I am SO THANKFUL for Venus, what a gem!!!

Love love love this new location! I used to go to Youngs Rd and that location was just kind of…read morescuzzy (is that a word)? It felt run down and depressing. This place is clean and bright and modern. There is more seating. The rooms you get your blood drawn are also bright, with panoramic windows letting natural light in. The ladies drawing blood are friendly. When entering through the main doors, it is suite 120; just walk straight and it will be a few feet down on the right hand side.

Routine lab testing is provided. The care was excellent. I made an appointment using the app…read more Checked in upon arrival. It was busy. They called me in a bit later than my appointment time.

Very kind and patient with my autistic grandson and they were able to gain his trust with the…read moretechniques that they used

Unfortunately, my husband fell ill on our trip. I found WellNow on Yelp and decided to give it a…read morego. The visit was excellent and my husband received great care. He found out he had flu B and was able to get prescriptions right away at the Wegmans Pharmacy in the next plaza. Everyone we encountered was helpful and explained what the process was for testing, getting prescriptions, etc. If I ever needed urgent care when in town in the future, I would choose to go here. Also, they have Slush Puppies in the waiting room. My husband had a sore throat, so after he was seen, he got a slush puppy to soothe his throat. Great little extra.

It's that time of year again for my blood work. I booked the appointment online a few weeks ago at…read morethe Transit Town location. They sent a reminder on in email and also texted to remind me on fasting yesterday. Checkin was not too bad, I tried to use the QR Code I got from the email but that did not work. The position of the scanner was awkward to scan my phone. I chose Express check in and just needed to give my phone number, that was easy. The wait was short. The tech I had was pleasant and did a really good job. They needed many tubes but I didn't feel bad at all, it was quick. Great job!

I had an appointment at Robinson Road site scheduled for 2 weeks. 3 hours prior to appointment, I…read moregot text cancelling appt. This happens frequently there as they don't have reliable help. I went to Quest on Sheridan drive. Lawanda drew my blood and caused terrible bruising. She blew my vein in spite of the fact that I warned her I was a difficult draw and asked her not to dig. She also had no clue how to deal with my paperwork and had to finally get help. Terrible experience. Quest standards have definitely negatively changed.

I had a wonderful experience with KSL Diagnostics! After weeks of calling around to find a covid…read moretest with quick test results to submit for travel with no luck, I stumbled upon this place. I spoke to incredibly helpful people on the phone who set up appointments for my entire family in the 72 hour timeframe before travel that I needed and they guaranteed I would have my results in time. One employee (Deli, who was amazing) answered tons of my questions by phone and email before the appointment with quick responses. It was a drive-thru test (throat swab PCR), they called when the results were ready to pick up (for me it was the next evening), and it was the same drive-thru to pick up the results. If I could give KSL Diagnostics more than 5 stars, I would. Their customer service was outstanding and they delivered guaranteed results which seemed almost impossible to do in WNY.

I needed results because I was traveling and didn't want to put a high-risk family member in harm's…read moreway. KSL promises results in 48-72 hours. What they don't tell you is that they will take all the time they feel entitled to take in mailing you your results. Because they won't email them to you. You can schedule the appointment online, and they'll email you to confirm that, but for some reason they can't actually hit the reply button again to send you your results in a timely fashion. I was tested on November 18th at 12:15. The sheet I was (eventually) mailed says my results were received on November 19th. The envelope they mailed to me with those results is postmarked the FOLLOWING MONDAY, November 23rd. It arrived at my home the following day. By this point, the results were meaningless, as I had been quarantining in the basement of my own home with a mask on for nearly a week. The kicker? Because my test was for travel purposes, and not prescribed by a doctor, it cost me ONE HUNDRED TWENTY-FIVE DOLLARS. There is a statement on the application you fill out that states "if you need a prescription, our doctor will write you one". I was told once I was on site that this was "a mistake". Cash or credit card, sir? This place is making money hand over fist, and they don't care about you. Go get a free test downtown. At least they won't brazenly lie to you while lining their pockets under the guise of public service.

The technicians were amazing, personable, kind, intelligent and caring for technique and maximizing…read moreyour time.

Over the years, I have gone here for CT scans, mammograms, x-rays, etc. Registering is quick and…read moreeasy, the waiting room is large enough for social distancing, and of course everyone wears masks. Staff and technicians are efficient and friendly and courteous. Last Friday I went here for sinus cavity CT. From the registration desk to returning to my car, it was less than 20 minutes. Sure it depends on what you are having done, but everyone is well-organized and efficient.

I had a mammogram and bone density test done today. I highly recommend this facility. I was…read moretaken right away and everything was explained to me before the tests began. I received the results of the mammogram after a few minutes. The staff was so friendly and professional,

Phone scheduling is pretty much a nightmare, you wait at least 20/30 minutes!…read moreNot intelligent schedulers ! I missed half the testing my Dr Faxed to their newest satellite 1111 maplemere. It was urgent matter as well. While inside ( a nice lady who has been there the longest) was able to start working on the other things needed. Authorization. Unfortunately she Had to cancel my scheduled appointment because the auth dept never told my Dr they needed to get Auth!! So of course I waited another week because of lack of competence. Lots of Training is needed there!!