Updating my review to reflect my post covid experience. As usual I'd say if possible you're better…read moreoff making an appointment in advance, which I normally do. This was a last minute visit so for the first time in ages I went in without an appointment. Luckily there were a lot of techs working and I only waited for about 15 minutes. You check in on a touch screen (with hand sanitizer right next to it). If you want to wait outside they'll text you when they're ready for you. Also all names are listed on the TV screen with estimated wait times. Very helpful. The blood draw itself is quick and easy and very safe. Pretty much as its always been there. I've never had any problems here and the employees are always friendly.

Tiny waiting room for such a busy quest location. People were moving along quickly but it was…read morevery busy. TV is around but not too loud, thankfully. Large parking lot.

Always excellent here for blood draws and all of the phlebotomists are friendly and I never have…read moreany problems. A million times better than Quest!!! I only come here for my blood work.

Extremely disappointing and unprofessional experience at the Kaleida Health blood draw location on…read moreSheridan Drive in Amherst. We brought our daughter, who is under 9, here for her very first blood draw specifically because this location was recommended to us as pediatric-friendly. I called beforehand and was told we could come as a walk-in. We arrived around 3:09 PM, well before the posted sign-in/closing time, only to find that the two employees working had already removed the sign-in board and apparently decided they were no longer taking patients. Instead of simply explaining that, they repeatedly told us that they had "removed the board." I finally had to ask directly whether that meant they were refusing to see any additional patients before they would give us a clear answer. When I explained that I had just called and was specifically told to come in, their demeanor became even more dismissive and irritated. Several patients were waiting and knocking because no one seemed to know what was happening. The sliding window was not being opened. When one employee finally opened the actual door, I asked if anyone was going to help the people waiting. She told me it was "up to" the other employee, who was sitting at the computer. When I asked whether they were even going to write my daughter's name down, her response was, "I don't know." What really shocked me was watching a physician from the pediatric ENT office that shares the location walk over with another patient who needed blood work. The lab staff told the physician to send the patient somewhere else because they already had three people waiting. There were still approximately 45 minutes remaining before closing. At one point, after their employee had opened the door and left me standing there waiting for an answer, she told me I should not be standing in the doorway because of HIPAA concerns. If their method of communicating with patients created a privacy concern, that should have been handled appropriately by the staff rather than blamed on a parent who was standing there because they opened the door instead of using the sliding window. We ultimately left without having our daughter's blood drawn because I was not comfortable allowing either employee to perform her first blood draw after witnessing how irritated and dismissive they appeared toward the patients who were trying to receive care. The saddest part was the effect this had on our daughter. She became visibly nervous about having her blood drawn after watching these interactions. We had to explain afterward that what she witnessed was poor customer service and that this is NOT how all laboratories or healthcare professionals treat patients. Healthcare workers have busy days, and I completely understand that. But being busy does not excuse treating patients as though they are an inconvenience, particularly at a location recommended for pediatric blood draws. We contacted our daughter's pediatric office afterward to explain why her ordered blood work was not completed and to make them aware of our experience. I sincerely hope Kaleida Health reviews what occurred at this location on October 1 around 3:00 PM. A pediatric-friendly laboratory should make frightened children feel safer about medical care, not send them home more afraid of it.

Donye was amazing! I was so nervous and she treated me with kindness and no judgement the entire…read moretime - if I need bloodwork done again I'll definitely be coming back to see her

This has now become my regular Quest location for my routine blood work. I always make an…read moreappointment on line. You're taking a chance going in without an appointment since appointments are all taken first. Today my appointment was at 9:10. I arrived at 9:00 & was back in my car heading home at 9:20. My tech today was Rhonda. She was quick, friendly, and took my blood painlessly. What more can you ask for? 2024-91

It wad my child's first blood test but I assured her that all would be fine. However, after waiting…read moreto be called 35 minutes after our scheduled time, the employee couldn't find my kid's script. I emailed it to the email she gave me then sat on the waiting room again for 30 more minutes until we just left. My advice, just being a print of the script of you go to quest especially in a high stress situation like a child blood draw. I have had wonder experiences with Kaleida labs before so I should have just gone there.

Super easy check in. I went in for blood work and the nurse was very good. So much so I didn't even…read morefeel the needle go in.

CNY FERTILITY BUFFALO is Amazing clinic I ever been thru.very good care of their patients. Ashley…read morewas incredible so Amazing nurse I ever met. I don't have any words for her she truly taken care of you.she is really into it she enjoyed her work with taking care of patients. From initial consultation to end they are all on top .patient don't have worry about anything. Even other nurses are very professional with call, text thru the portal. They are all after that. Dr.chang is incredible he knows what is he doing. Patients don't have to worry about any process. Very cheap and affordable. I recommend to everyone who want to become parent. Go for it. They accept travel patients as well which is plus point.

Got us in and out fast. Very kind and helpful staff. Answered all our questions from start to…read morefinish. The icee machine is cool too.

It's that time of year again for my blood work. I booked the appointment online a few weeks ago at…read morethe Transit Town location. They sent a reminder on in email and also texted to remind me on fasting yesterday. Checkin was not too bad, I tried to use the QR Code I got from the email but that did not work. The position of the scanner was awkward to scan my phone. I chose Express check in and just needed to give my phone number, that was easy. The wait was short. The tech I had was pleasant and did a really good job. They needed many tubes but I didn't feel bad at all, it was quick. Great job!

I had an appointment at Robinson Road site scheduled for 2 weeks. 3 hours prior to appointment, I…read moregot text cancelling appt. This happens frequently there as they don't have reliable help. I went to Quest on Sheridan drive. Lawanda drew my blood and caused terrible bruising. She blew my vein in spite of the fact that I warned her I was a difficult draw and asked her not to dig. She also had no clue how to deal with my paperwork and had to finally get help. Terrible experience. Quest standards have definitely negatively changed.

I had a wonderful experience with KSL Diagnostics! After weeks of calling around to find a covid…read moretest with quick test results to submit for travel with no luck, I stumbled upon this place. I spoke to incredibly helpful people on the phone who set up appointments for my entire family in the 72 hour timeframe before travel that I needed and they guaranteed I would have my results in time. One employee (Deli, who was amazing) answered tons of my questions by phone and email before the appointment with quick responses. It was a drive-thru test (throat swab PCR), they called when the results were ready to pick up (for me it was the next evening), and it was the same drive-thru to pick up the results. If I could give KSL Diagnostics more than 5 stars, I would. Their customer service was outstanding and they delivered guaranteed results which seemed almost impossible to do in WNY.

I needed results because I was traveling and didn't want to put a high-risk family member in harm's…read moreway. KSL promises results in 48-72 hours. What they don't tell you is that they will take all the time they feel entitled to take in mailing you your results. Because they won't email them to you. You can schedule the appointment online, and they'll email you to confirm that, but for some reason they can't actually hit the reply button again to send you your results in a timely fashion. I was tested on November 18th at 12:15. The sheet I was (eventually) mailed says my results were received on November 19th. The envelope they mailed to me with those results is postmarked the FOLLOWING MONDAY, November 23rd. It arrived at my home the following day. By this point, the results were meaningless, as I had been quarantining in the basement of my own home with a mask on for nearly a week. The kicker? Because my test was for travel purposes, and not prescribed by a doctor, it cost me ONE HUNDRED TWENTY-FIVE DOLLARS. There is a statement on the application you fill out that states "if you need a prescription, our doctor will write you one". I was told once I was on site that this was "a mistake". Cash or credit card, sir? This place is making money hand over fist, and they don't care about you. Go get a free test downtown. At least they won't brazenly lie to you while lining their pockets under the guise of public service.

The technicians were amazing, personable, kind, intelligent and caring for technique and maximizing…read moreyour time.

Over the years, I have gone here for CT scans, mammograms, x-rays, etc. Registering is quick and…read moreeasy, the waiting room is large enough for social distancing, and of course everyone wears masks. Staff and technicians are efficient and friendly and courteous. Last Friday I went here for sinus cavity CT. From the registration desk to returning to my car, it was less than 20 minutes. Sure it depends on what you are having done, but everyone is well-organized and efficient.

I had a mammogram and bone density test done today. I highly recommend this facility. I was…read moretaken right away and everything was explained to me before the tests began. I received the results of the mammogram after a few minutes. The staff was so friendly and professional,

I had to have an x-ray completed at Great Lakes. They just recently moved to this new building/…read morelocation. I have to say, they really need better signage. We wandered around outside a bit before locating the correct entrance and saw others doing the same. In the waiting room, we also heard others with the same concern. Once in, all went smoothly. Everything is shiny and new. My x-ray tech was quick and also friendly. I wouldn't hesitate to come back here. 2023-106