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Quest Diagnostics

3.1 (17 reviews)
Closed 6:30 am - 4:00 pm

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No human contact from first step. If you have any difficulties to check in, someone from the office will help you out. No worries.
Anna W.

I can't even imagine a better service. I came today without an appointment. I checked in using the cool 'kiosk' and waited around 20 minutes to be taken care of. There was hand sanitizer, how convenient. While waiting, I could see on the screen how many minutes I have left to get in. Then I was called and I was ready with all documents holding in hand. That's what they recommend so everything goes faster and smoothly. I was asked some basics questions. The very professional phlebotomist informed me that I'll feel some pinch and I felt it. Then my blood was taken and I was ready to go. Usually I make an appointment for the exact time using their website, and then I don't have to wait at all.

Transittown plaza location
Kinnie I.

Very prompt service when you come in with an appointment. Maybe a long wait if you don't. The phlebotomists at this location are very skillful, never had a bad experience. I'm a nurse but I hate being poked for a blood draw! I know it's silly, but true. I know from professional experience a good vs average phlebotomist. Quest must be doing something right to be in business and expanding to new locations.

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10 months ago

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1 year ago

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1 year ago

Horrible business. It's funny how you can't be late to an appointment, but they can call you in late for your appointment.

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4 years ago

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6 years ago

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Quest Support

Thank you for taking the time to share this feedback, Carol!

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7 years ago

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Quest Support

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9 years ago

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7 years ago

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Quest Support

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9 years ago

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10 years ago

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10 years ago

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5 years ago

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Quest Support

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10 years ago

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8 years ago

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8 years ago

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9 years ago

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10 years ago

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Review Highlights - Quest Diagnostics

I cannot believe how smooth is went, she was able to get all the samples and I walked out feeling like I didn't even have blood drawn.

Mentioned in 2 reviews

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KSL Diagnostics

KSL Diagnostics

(8 reviews)

I had a wonderful experience with KSL Diagnostics! After weeks of calling around to find a covid…read moretest with quick test results to submit for travel with no luck, I stumbled upon this place. I spoke to incredibly helpful people on the phone who set up appointments for my entire family in the 72 hour timeframe before travel that I needed and they guaranteed I would have my results in time. One employee (Deli, who was amazing) answered tons of my questions by phone and email before the appointment with quick responses. It was a drive-thru test (throat swab PCR), they called when the results were ready to pick up (for me it was the next evening), and it was the same drive-thru to pick up the results. If I could give KSL Diagnostics more than 5 stars, I would. Their customer service was outstanding and they delivered guaranteed results which seemed almost impossible to do in WNY.

I needed results because I was traveling and didn't want to put a high-risk family member in harm's…read moreway. KSL promises results in 48-72 hours. What they don't tell you is that they will take all the time they feel entitled to take in mailing you your results. Because they won't email them to you. You can schedule the appointment online, and they'll email you to confirm that, but for some reason they can't actually hit the reply button again to send you your results in a timely fashion. I was tested on November 18th at 12:15. The sheet I was (eventually) mailed says my results were received on November 19th. The envelope they mailed to me with those results is postmarked the FOLLOWING MONDAY, November 23rd. It arrived at my home the following day. By this point, the results were meaningless, as I had been quarantining in the basement of my own home with a mask on for nearly a week. The kicker? Because my test was for travel purposes, and not prescribed by a doctor, it cost me ONE HUNDRED TWENTY-FIVE DOLLARS. There is a statement on the application you fill out that states "if you need a prescription, our doctor will write you one". I was told once I was on site that this was "a mistake". Cash or credit card, sir? This place is making money hand over fist, and they don't care about you. Go get a free test downtown. At least they won't brazenly lie to you while lining their pockets under the guise of public service.

Quest Diagnostics - laboratorytesting - Updated May 2026

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