Cancel

Open app

Search

Quest Diagnostics

3.6 (12 reviews)
Open 7:00 am - 4:00 pm

Quest Diagnostics Photos

You might also consider

Recommended Reviews - Quest Diagnostics

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

6 years ago

Business owner information

Photo of Quest Support

Quest Support

Helpful 6
Thanks 0
Love this 6
Oh no 0
Photo of Maria B.
4915
4386
5797

7 years ago

Business owner information

Photo of Quest Support

Quest Support

Helpful 6
Thanks 0
Love this 5
Oh no 0

6 years ago

Business owner information

Photo of Quest Support

Quest Support

Thank you for sharing this feedback, Frank!

Helpful 2
Thanks 0
Love this 2
Oh no 0
Photo of Tea V.
0
11
4

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Cara C.
0
24
11

3 years ago

Long waits with appointments . Cluttered waiting room. Gross and disgusting stained rugs.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Quest Support

Quest Support

Thank you for your review, Nicole!

Helpful 2
Thanks 0
Love this 5
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Arthur B.
28
64
16

7 years ago

Easy to get to. Even without an appointment the wait is never long. Really is no pain blood draws

Business owner information

Photo of Quest Support

Quest Support

Thanks for sharing, Arthur!

Helpful 0
Thanks 0
Love this 1
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Quest Diagnostics

Kaleida Health Laboratories

Kaleida Health Laboratories

(7 reviews)

This is specifically for the 1150 Youngs Road, Amherst location. This new location was where Quest…read moreDiagnostics used to be - another place I do not recommend. This staff's lack of empathy and customer service here is astonishingly awful. They are rude and don't hide very well that they are too busy doing non work (more details below) instead of servicing their clients/customers well. I blame it on the lack of supervisory control they once had at the hospital has freed them to be just awful to clients. I witnessed this with not just myself but everyone who walked in there. So yesterday (Friday) I walked in around 11:30am. My doctors office sent a bloodwork order earlier that morning (2 hours before I got there). When I arrived, there was 1 person in the waiting room. She had signed in about 8 minutes before I did and no one had come out yet. When you arrive, you have to sign in on a clipboard sheet and ring a doorbell to get them to come out. I did this, waited about 4 minutes, and rang again. Someone came out and I was immediately chastised that they were "busy" with others, yet there was 1 person in the waiting room ahead of me, and all the others (less than 10) had been crossed off the list. I only rang twice because no one acknowledges you, so how do you know they are aware you are there? Finally, they took me back, I saw lots of staff standing around having personal conversations. Once in the room, the staff insisted they had not received the order from my doctor. I immediately called the doctors office right there, they confirmed the 'fax' number the staff had given me and it was sent to them earlier that day, and again right after my phone call. I was told to wait in the waiting room. I did and when finished with my doctors office, I again rang the buzzer and with an "ugh" was told they didn't have the order and it was my doctors fault because they had been receiving orders all morning. No one cared to get to the bottom of this, even though they were not that busy. I want to make a point of how absolutely rude, condescending and unhelpful every single person I talked to at this location was. Plus, the walls are very thin and and one staff member in particular has a loud voice and you can hear their entire conversations in the back just sitting in the waiting room. I heard all about travel plans, and someone being corrected for doing 'too much online shopping' instead of working. After an hour of waiting for the 'fax' that they insisted was not there, (BTW I was not the only one with this issue as subsequent people who came in did as well) I asked again where is this fax? I want to point out that when they were located at the hospital, these same people would NEVER have acted like this. I know they have helped me and other people with their 'fax' issues, but outside the confines of the hospital they were emboldened to not only do the bare minimum of their jobs, they insisted there was nothing they could do and at this point they did not hide their disdain for me. At this point I remind them I've heard their conversations about me, their personal plans, shopping and vacation plans, and boy did that upset them! "That is personal information!!" one shouted at me - but I could not help but hear her through those thin, newly painted walls!! I left without the bloodwork, got a hard copy from my doctor and will go somewhere else like KSL or Catholic Health. So when you go, if you don't have your doctors bloodwork order, go somewhere else. Even if you do, be prepared for the rudest, most condescending, staff that should not be in a field requiring empathy and compassion. All I can say is I hope someone at Kaleida reads and either re staffs that location and fires this group or forces them to work in the confines of the hospital where they would be better behaved.

I had a terrible experience at Kaleida Health Laboratories, 3580 Sheridan Drive, Amherst, NY, on…read moreJanuary 15, 2026, around 10:00 AM. Two nurses attempted to draw blood from my 4-year-old daughter and repeatedly stuck her arm with the needle multiple times. There was no proper care, patience, or compassion shown toward a young child who was clearly frightened and in pain. Watching my daughter be treated this way was heartbreaking and unacceptable. A pediatric patient should never be handled so roughly or without consideration for their emotional and physical well-being. This experience was traumatic for Serena and for me as a parent. I would not recommend this lab to families with young children, and I hope management addresses staff training and accountability so no other child has to go through this.

Quest Diagnostics - laboratorytesting - Updated May 2026

Loading...
Loading...
Loading...