Donye was amazing! I was so nervous and she treated me with kindness and no judgement the entire…read moretime - if I need bloodwork done again I'll definitely be coming back to see her

This has now become my regular Quest location for my routine blood work. I always make an…read moreappointment on line. You're taking a chance going in without an appointment since appointments are all taken first. Today my appointment was at 9:10. I arrived at 9:00 & was back in my car heading home at 9:20. My tech today was Rhonda. She was quick, friendly, and took my blood painlessly. What more can you ask for? 2024-91

Went to this Medlab location for a drive-up Covid-19 PCR test. The location is on Cayuga right…read morenext to Charlie the Butcher. Make an appointment first on their website. There are designated spots to the left when you pull in the parking lot that are clearly marked for Covid-19 testing. Pull in one of the parking spots and someone comes to your car within minutes. Have your mask on with your health insurance card and ID ready. There's no charge for the test. Test results are usually back within 24-48 hours. Mine were back in 26 hours. Go online on their website to check your results. The staff was very friendly and asked if I had any questions. Very fast and efficient process!

Great phlebotomist!!!! These people definitely know how to draw blood. Everyone here is…read moreprofessional, helpful, and I never have to wait long! No appointment needed!

CNY FERTILITY BUFFALO is Amazing clinic I ever been thru.very good care of their patients. Ashley…read morewas incredible so Amazing nurse I ever met. I don't have any words for her she truly taken care of you.she is really into it she enjoyed her work with taking care of patients. From initial consultation to end they are all on top .patient don't have worry about anything. Even other nurses are very professional with call, text thru the portal. They are all after that. Dr.chang is incredible he knows what is he doing. Patients don't have to worry about any process. Very cheap and affordable. I recommend to everyone who want to become parent. Go for it. They accept travel patients as well which is plus point.

Got us in and out fast. Very kind and helpful staff. Answered all our questions from start to…read morefinish. The icee machine is cool too.

Always excellent here for blood draws and all of the phlebotomists are friendly and I never have…read moreany problems. A million times better than Quest!!! I only come here for my blood work.

Extremely disappointing and unprofessional experience at the Kaleida Health blood draw location on…read moreSheridan Drive in Amherst. We brought our daughter, who is under 9, here for her very first blood draw specifically because this location was recommended to us as pediatric-friendly. I called beforehand and was told we could come as a walk-in. We arrived around 3:09 PM, well before the posted sign-in/closing time, only to find that the two employees working had already removed the sign-in board and apparently decided they were no longer taking patients. Instead of simply explaining that, they repeatedly told us that they had "removed the board." I finally had to ask directly whether that meant they were refusing to see any additional patients before they would give us a clear answer. When I explained that I had just called and was specifically told to come in, their demeanor became even more dismissive and irritated. Several patients were waiting and knocking because no one seemed to know what was happening. The sliding window was not being opened. When one employee finally opened the actual door, I asked if anyone was going to help the people waiting. She told me it was "up to" the other employee, who was sitting at the computer. When I asked whether they were even going to write my daughter's name down, her response was, "I don't know." What really shocked me was watching a physician from the pediatric ENT office that shares the location walk over with another patient who needed blood work. The lab staff told the physician to send the patient somewhere else because they already had three people waiting. There were still approximately 45 minutes remaining before closing. At one point, after their employee had opened the door and left me standing there waiting for an answer, she told me I should not be standing in the doorway because of HIPAA concerns. If their method of communicating with patients created a privacy concern, that should have been handled appropriately by the staff rather than blamed on a parent who was standing there because they opened the door instead of using the sliding window. We ultimately left without having our daughter's blood drawn because I was not comfortable allowing either employee to perform her first blood draw after witnessing how irritated and dismissive they appeared toward the patients who were trying to receive care. The saddest part was the effect this had on our daughter. She became visibly nervous about having her blood drawn after watching these interactions. We had to explain afterward that what she witnessed was poor customer service and that this is NOT how all laboratories or healthcare professionals treat patients. Healthcare workers have busy days, and I completely understand that. But being busy does not excuse treating patients as though they are an inconvenience, particularly at a location recommended for pediatric blood draws. We contacted our daughter's pediatric office afterward to explain why her ordered blood work was not completed and to make them aware of our experience. I sincerely hope Kaleida Health reviews what occurred at this location on October 1 around 3:00 PM. A pediatric-friendly laboratory should make frightened children feel safer about medical care, not send them home more afraid of it.

I have never gotten my blood drawn and my first time was a great experience. The facility itself…read morewas clean and welcoming. The staff was incredibly kind and went out of their way to make me feel comfortable. I would recommend this place to all!

Great place was able to reserve time for lab work to prevent waiting in office. But when we got…read morethere we would have been able to walk right in but great to have that option. Only thing took over a week for labs to be sent to dr. Not sure why but there was a delay. That's why no 5 star.

Walked into Quest at 6:30 as a walk in appointment the kiosk was nonfunctional but I was greeted by…read morestaff with a smile on their face and taken right back for lab work . The waiting room is bright and clean .The care demonstrated was kind compassionate and professional.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

Had to go back for the usual yearly bloodwork. I signed up for an appointment ahead of time. Then I…read moregot a text message beforehand with a Check-In link. I waited for a few minutes in the waiting room which had a TV playing ads for different services they offer. It was a clean room and there was only a few people waiting ahead of me. It was a quick process and the tech who did my bloodwork was very nice. This location remains the fastest, and nicest spot to go to get work done. The level of care and efficiency here is unbeaten.

In most cases if you have an appointment you are in and out. Technicians are friendly and listen to…read moreyour issues if you have problems with blood draws.

I had a mammogram and bone density test done today. I highly recommend this facility. I was…read moretaken right away and everything was explained to me before the tests began. I received the results of the mammogram after a few minutes. The staff was so friendly and professional,

I had to have an x-ray completed at Great Lakes. They just recently moved to this new building/…read morelocation. I have to say, they really need better signage. We wandered around outside a bit before locating the correct entrance and saw others doing the same. In the waiting room, we also heard others with the same concern. Once in, all went smoothly. Everything is shiny and new. My x-ray tech was quick and also friendly. I wouldn't hesitate to come back here. 2023-106