I love being a patient of Dr. Ross. She Is friendly as Is her entire staff and unlike the last 2…read morepractices I had, she and her staff know their stuff and are always willing to help. An added plus ar her two dogs that like to do a meet and greet before going back with their mommy to lie down and hang out. I have even had her PA Erin, who Is also excellent and thorough. Other than the Dermatologist I have, Erin is the only PA I have ever felt comfortable and confident with. As far as I'm concerned, they have me for a patient as long as they are In practice.

I located her listing on reviewed primary care providers. I am glad I waited the couple of months I…read morehad to for a first time new patient appointment. She and her staff, including Erin, her PA and I generally don't like PAs, are wonderful. They listen to you, are all very friendly and quite thorough. I feel very much at ease there Having a very friendly dog to say hi makes it even nicer. I would recommend her office to anyone, especially those who, like me, have had a bad experience with other doctors.

I started going here because my mom does, but I probably should have asked around first before I…read moreimmediately decided. I see a P.A. who has done little but make me feel like my health is unimportant. The last time I went, I was having severe back and joint pain. The P.A. didn't even look at my back. I was in the room for less than ten minutes (most expensive 10 minutes of my life) and she sent me for blood work. I had to call them to remind them to give me my results, and by the time they did, they were closing on a Friday night. Both times I have called about blood work, I was told I could only speak with a nurse who was incredibly short-tempered, and was not involved with my case so she couldn't answer any questions. So, what am I supposed to schedule an appointment to be charged a whole bunch of money just to TALK to my doctor? Turns out, I had strep throat (I don't even have tonsils!) and was not displaying any symptoms, until the following day when I couldn't move from my bed. I had to have a friend drive me to Urgent Care for me to sit down and say "I have strep, I just need medicine so I can move" In the end, between visits to my PA, blood work, Urgent Care, and meds, it cost me $300 out of pocket to have STREP. Sure, a lot of this has to do with my health insurance, but the 2 extra seconds she could have spent swabbing my throat in the office would have saved me so much time and money. Oh, and if you have any suggestions for a great doctor, let me know!

Needed blood work done asap due to some concerns I had and I was definitely not happy with the…read morepatient care I received. Twice, my scripts were not sent to the lab. And once it was ordered wrong to the pharmacy so I had to make two trips. I work at a dental office as the office manager and honestly I was really disappointed. I spoke with the nurse, Michelle, who was exceptionally rude. When I asked to speak with the office manager she stated she would "let her know that I wanted to talk to her AGAIN" even though I hadn't asked before and then told me that the office manager is busy and would call me back. I heard back 3 hours later from their office manager Colleen who waited until I finished talking and said "Okay thanks." Coming from someone who manages a very successful specialist practice, that is not how you treat patients, and I am going to be sure to send an email to the owner.

I have been going to Kenmore family medicine for over 15 years. Dr. Lisa Mendonza is a caring,…read morecompetent medical professional. She gives quality hands-on care to fit each individual person. You know world full of drive-through medical practices this one offers one of a kind personal service in a caring Catholic environment. I literally drive from Derby New York to keep Dr. Mendonza as my practitioner, feel confident in their caring and compassionate, competent hands. They are a family care medical practice, treating adults and youth.

the entire staff makes you feel guilty for ever needing anything from them. if you have any mental…read morehealth issues- DO NOT CONTACT. no empathy or compassion when it comes your own health.

My daughter had severe chest pain when she woke up one morning. Because she lives with a lung…read moredisease we have to take things seriously. In the past we had concerns when we have had to go to other local hospitals. Remembering how well the hospital had treated my mother a few years ago as well as a friend more recently. I decided to take her to Kenmore Mercy . From the time we arrived I knew that was the best decision I could make. The staff, nurses, and doctors are extremely competent, professional and compassionate . That night they even followed up with a call home to review some information with my daughter. She felt completely confident with her treatment and extremely respected as a patient. The hospital is clean and very well maintained. The staff is exceptional. We are so very grateful for the care received

My son has been in the hospital for 4 days. They have been running a multitude of tests on him and…read moreeven did a biopsy on his brain. They are almost certain he has brain cancer. Problem is no one communicates with the patient or family. None whatsoever. The nurses are silent. You wait in bed and rot.

I found this office because it was on a list of 'menopause specialists' that I found on Reddit, in…read morethe 'menopause' subreddit's Wiki. Specialists, ha! I haven't been seen by Doctor Diane but I have seen by PA Stacey a handful of times and I ended up seeking Hormone Replacement Therapy elsewhere because I wasn't getting it here. Every time I've expressed a concern, it is met with: 'Sign up for our weight loss classes!' or: 'Schedule some sessions with these med-spa machines!' I'm in my 40's, and I'm not an idiot. I know how to lose weight, but my hormones are diminishing and *that* is why calories in / calories out is not working. 'Move more, eat less' doesn't work after Perimenopause sets in. I don't need expensive med-spa machines to vibrate and contract my muscles for me, and I don't need Dieting 101 classes to tell me how to eat and exercise. I *need* these diminished hormones to be replaced so that my body can function optimally. I don't know how this office can be considered a 'menopause specialist' facility if they refuse to provide HRT for patients who are clearly experiencing hardcore Perimenopause and are lacking in progesterone, estrogen & testosterone.

Oh no! What could improve. Everything..total nightmare going to this physicians office.Oh my God!…read morethis practice is absolutely terrible. First off any PSR that actually does their job knows that your supposed to be verifying insurance upon every appt. Secondly they shut their phones down after 2. At times I've attempted to call after 12 and the phone has been manually turned off with a message saying that they are no longer taking calls. But they're there in the office supposedly until 4. What kind of make shift operation is this office running? I'm not even a new patient and they totally screwed up. They scheduled me for surgery with Dr Sutter on February 14. They tell me to go and get pre surgical testing and Clearence thru my primary. Then they call me and say no we'll try for February 21. So I go and get all this testing done. I do all this running around. Get picked with needles only for this office to call me late in the afternoon the day of my surgical pre testing after I already did everything to tell me that Dr Sutter isn't credentialed with my insurance. WHAT? You got to be kidding me. Oh my God. Who in their right mind does that to a patient that needs surgery? Please go elsewhere. Save yourself the aggravation and extremely poor excuses for the lack of a better word lack of professionalism and ethical integrity.. They have a zillion of excuses why they operate this office the way they do none of which that are beneficial to their patients. And just for the record I have 20 years as a PSR. Verifying a patients insurance is the first thing you do. And any PSR that's does his or her job well knows to check it every time and they copy the card

I switched a couple years ago to WNY Primary and it's been great. I go to either the Maple office…read moreor this one. I have never had an issue calling or rescheduling an appointment. I think every doctor or PA that I have seen has been great and they never push anything. They are very collaborative with me when I go in for an emergency or just a check up. I like this office because it is very modern and clean. It feels like an upscale experience when you walk in and that's great as a patient. You never want to walk in to an office that is dirty when you're sick. I highly recommend this practice to anyone needing a new primary.

I have been a patient for over 7 years. I absolutely love them. The office staff is great, the…read moredoctors and PA's are amazing. The response time in patient portal has been outstanding. Quality of care is unlike any practice I've ever known. I highly recommend PCWNY!

If I could give this no stars I would. My husband wasn't feeling well since Dec of 2021. The PA…read moregave him steroids and kept sending him to the ER for because she was so inept she couldn't do her job. We asked to talk the Dr and they kept brushing him off. Bottom line, my husband has a serious rare cancer that went undiagnosed by this office for over 8 months. Please whatever you do don't go here.

Stupidly sent my son here after he aged out at the pediatricians. He comes out of there with a…read morescript for Wellbutrin. A healthy 19yr old boy goes to this NP for the first time and is put on mental meds and pain meds, because he said his knees hurt sometimes. "Well, here's 800 mg of ibuprofen for you." You wonder why young people have problems? Send them to providers like this! There are steps providers take before adding drugs. Again, he's 19 and very healthy and just left his pediatric doctors. This is what can happen in just a few minutes in the office.

Very kind doctors and realistic plans. Good care for kids and adults. Small practiceread more

Like the others who have previously posted, I haven't had much success with the receptionist staff,…read morebut Dr. Rockoff, Dr. Mavi, and Tabrina are all wonderful. Today, my youngest, who had a severe reaction to peanut butter as an infant, was able to successfully food challenge his first-ever tree nut, cashews. We're looking forward to continuing to challenge other tree nuts.

Amazing dr he takes his time and shows that he cares about your health and wellness. Thank you dr…read moretesta for being amazing!

Dr. Testa is a wonderful dr. Been going to him for many years. Always takes time to talk to…read morepatients never rushed.