As a tourist, last thing on my mind, was to get sick. We…read morearrived the day before, by train. During the lengthy trip, I started to get really sick, struggled to breath. Then I realized that I had to see a dr. The only thing I has easy access was google. After reading previous feedback. Thought we would take the chance. We took a cab to the clinic. I went in and explained my situation. Ya at that moment I realized. My health insurance from the states was not really valid. Long story short. I was really happy that these folks were able to see me with in 30 mins and write me a prescription. I was able to get filled in the same building. Granted we paid cash, was happy that these folks worked with this tourist to get a dr visit. Dr. Gahly was very knowledgeable and understood right away the problem! Thank you for caring!

After years of not having a family doctor and utilizing walk-in clinics because most practices…read morewhere I've lived weren't accepting new patients, I feel so incredibly fortunate that a colleague suggested that I apply to the Queen Street Family Health Team. (Pretty disheartening how difficult getting a doctor in Ontario is but that's a-whole-nother bag-o-worms.) It's a bit farther from home than I'd have liked but it's so worth the drive. The whole place runs like a well oiled machine and I could not have been more blessed with a primary doctor. Dr. Lum is patient and through. She's approachable and accessible. The nurse is also super efficient and easy to book appointments with. And the fact that there is a lab in-house makes getting blood work so convenient. The full practice/team is great and I can't think of a single complaint. (Ok, yes I can... I hate paying to park to visit the doctor but I think that's the city - again, another bag of worms...) If you are looking for a family doctor and if this practice is accepting applications, I highly recommend it.

Astonishingly rude reception. They are curt and unprofessional. Hard to believe this practice has…read moreso many miserable people working in forward facing roles. It might be a good idea to provide "refresher" training on interpersonal skills and customer service to their administrative team. Otherwise, they should probably consider hiring people who actually like their jobs.

does not answer the phone when a client is attempting to reach out. I found that the front staff is…read moreunfamiliar with the process of completing a 2015 form related to medical transportation, which led to some confusion. It's important that staff members are adequately trained to handle these forms to ensure smooth client interactions and processing.

Helpful, thoughtful and professional. Great office. I highly recommend. Went above and beyond to…read morehelp me.

Good, efficient clinic that was not busy the day I visited. The doctor was friendly and competent…read moreand the receptionist efficient. My only complaint is that they force pay parking for people outside of walking distance.

I was there this morning , second patient. Been going there for 9 years , even though I have my own…read morefamily doctor . ( Sorry doc I went there instead of making an appointment with you ) for convenience. I thought I will get a requisition for lab works from the walk in clinic and then I can proceed to the laboratory right away. First time I saw Dr. Simon Mcbride . He was very rude . He didn't even check my heartbeat / pulse when one of my complains was palpitations. I was telling him with what I read about my symptoms and he said why did I come and see him , if I believe or know what I read . All the the time he was talking to me he was facing to the counter while writing. He completely forgotten the Medical Hippocratic Oath. You will never see me again .

PLEASE TAKE THE TIME TO READ THIS REVIEW. I was expected to…read moreattend Primary Care Niagara (Fort Erie) with my 92 year old mom, (a Niagara Falls resident), who hasn't left the house since this pandemic started in order to present them with the pre-printed form to renew her scripts. My mom WILL NOT and HAS NOT left the house for any reason since this pandemic began. My mom has been a patient of Primary Care Niagara for 13 years. This is nothing more than a money grab. They could do virtual appointments and there are exceptions to every rule. However, because I was unable, on July 24th to get in touch with their office by phone (it gives their spiel and then cuts you off), I was left with no choice but to involve MP Wayne Gates' office as well as Mayor Diodati (who in turn involved Caroline Bourque Wiley, the director of Communications at Niagara Health. A directive was sent to their office Friday afternoon and ignored. I got in touch with Primary Care Niagara Monday morning, a different answering service message (coincidence? You decide). I spoke with whoever mans the front desk who said that nothing was received Friday afternoon from MP Gates' office. Had to follow-up with MP Gates' office and they further emailed Primary Care Niagara. I followed-up again with Primary Care Niagara as 3 hours had past and I had heard nothing back. They put me on hold, then Dr. Artaj Singh's peons got back on the line and read a speech (I guarantee I was put on hold so Dr. Artaj Singh could be conferenced in). I was told that they would renew my 92 year old mother's prescriptions this time only. I said I was only interested in dealing with this issue now. I was told that he would not renew mom's prescriptions again because it was not "within his professional standards" to do so. I was also told (although I wasn't rude, condescending or confrontational that 3 months would give me plenty of time to look for a new doctor for my mom), again, in the midst of a pandemic. Regarding previous appointments? Their physical appts. take 2 appts (5 mins. each) so they can ding you twice! (I guarantee they charge for a lot longer than 5 minutes), Dr. Artaj Singh, who apparently is so concerned with "professional standards", barely looks up from his desk, is writing and dictating while talking to you and there is zero facial recognition that he's ever seen you before, even though, as said, my mom has been Dr. Artaj Singh's patient for 13 years. So there you go, be warned! Enter at your own risk!! Primary Care Niagara is about corporate greed. Opening the barn doors and getting as many people in and out as possible. I can only imagine how much they would want to charge to release my mom's previous medical history. F.Y.I. I am not leaving this review as my last ditch effort. I will be in touch with https://www.cpso.on.ca/Public/Services/Complaints. BUYER BEWARE #PRIMARYCARENIAGARASUCKS #PRIMARYCARENIAGARA #PRIMARYCARENIAGARAGREEDY

Being sick and needing to see a doctor is never a happy event. But having to wait in line in a…read morewaiting room full of coughing people makes the experience a lot more stressful. To have a way to check-in online and reserve your spot in line from my computer is the only way to go. That's why we've been going to the Urgent Care clinic at Valleyway. The doctors there are competent and somewhat friendly (as doctors go) and the online check-in at http://fastwebcheckin.com/pcn lets us save a spot in line so we wait a few minutes (on average) instead of hours. If you hate waiting, you'll love the system there' Update. They seem to have lost the instructions on how the online check-in works. Long waits even after doing the online check-in. Bring a book

Dr. Caetano has been caring and genuine, she's interested in her patients and determining the…read moreissues. She has a calm disposition and she's gentle. She listens and doesn't rush you when you ask questions or express your concerns. The office staff are always super nice. It's important in the medical profession to find good, experienced professionals. Happy we have her.

When I finally got my referral for an x-ray, the x-ray department was phenomenal... From Cheyenne…read moreto Emma to Lori & especially Mark Dardes - I was treated w/ the utmost respect & the x-ray done in a timely manner.

When traveling trough New York, I had a minor accident so I ended up going to this medical center…read moreand once I entered the hospital; my first encounter was with a woman named Jennifer Villarreal and she got a weird reaction once she saw my ethnicity/Race and right after that she was insinuating some racist dialogue against me. I just walked away and scared that she might call the police and make up an story against me.