If you are unfortunate enough to break down on a road trip. Willow is the place. Some of the…read morekindest folks you will ever meet. Went to Napa in willow and the staff stayed after closing and helped up get back on the road. Thank you so much for the above and beyond service.

Poor Service, I have been to this location and both times service was well below par. 1st visit I…read moreasked for just a simple oil filter they said they had Napa Gold and a Mann filter, I normally use a Mann for my European Automobile and they said it was in stock, after he looked for 5 minutes, He did not have the filter and I went for the Napa Gold instead. The owner came out asked the other associate why I wanted the Mann (German) Filter if it was cheaper, the associate said no, then the owner took the napa part out of the box examined it and said aloud made in the USA like wow i am getting a better deal. 2nd Visit I came in for one item on the store shelf's the someone was in the corner telling a story and seemed inconvenienced that i came to the register and just stared at me along with the person he was talking to as i was looking around just for someone to close my purchase finally someone came up front to close my purchase. If it wasn't for the good ole boy club attitude that the associates seem to demonstrate this could be a good store, otherwise I hope a oreillys comes to town at least corporate wouldn't let their associates treat the customer so poorly.

After the bad experience from Napa I went here and was treated fairly and with respect. I got a…read morefuel filter and the gal at the counter went out of her way to make sure it was right. good service all around.

My battery died and I have 0 help the manager and his employees were on it. Jumped my car and…read morereplaced my battery all in about 20 minutes. These guys are life savers!!!

my husband and i where on our way from fairfield Californian to Dunsmuir to visit my grandparents…read more when our alternator decided to give out! i called to see if they had the part we needed and they did but we where on the side of the highway. I asked if they would wait for one of us to walk there but MARSHAL!!! that amazing guy! offered to drive out to us with the part! it might have not been policy but this amazing man has a heart of gold! please please please take your business to this place. AND AGAIN THANK YOU MARSHAL

THIEVES got my money, then sent the wrong transmission now no-one will respond or send me the…read moreaddress to return the transmission, I contacted Sam and Amy who are Cahoots with each other neither will forward the return info Just be aware

I ordered the wrong part for my PT Crusier based on bad information from my local auto mechanic in…read moreGreen Valley, AZ. I was told that the part I needed for my older car was its hydraulic lift motor for my 2005 PT Crusier, Convertible's top lift mechasim. This turned out to be the wrong item. The problem was not the lift motor but a small hydraulic lift cylinder. The wrong part that I ordered from Auto King cost me $466. Upon contacting Auto King about returning the unopened part, I was told they did not take parts back. All sales are final per their contact, which is made very clear in the invoice. Unfortunately, I did not read their contract before ordering this part. I would not recommend using this company for your car parts needs. Rollin Roberts 1442 W. De Nada St. Green Valley, AZ. 85622-1050 Contact phone $ 435-828-9784 E-Mail Address: Rollin_roberts@yahoo.com

Charged me and replaced something I did not authorize after mistakenly having another customer sign…read moreand approve on my paperwork.. Took 3+ hrs for something simple and routine for mechanic but somehow it's my fault as the customer they're short handed. Just all around inconvenienced me. Wouldn't return.

I came here with my great uncle...we stopped to add a quart of oil to the Vette and the customer…read moreservice we received was SPECTACULAR. If you're in the area and in need of auto stuff, DEFINITELY stop by Napa auto parts because the people working here are the BEST I've encountered. 5/5 stars, 6 if I could give it

I bought a (Automotive) Creeper for a family member just before Christmas. I requested one that…read morewas in a box but they had already assembled all of what they had. So I went ahead and purchased one already assembled. It turns out the person I bought it for already had one and was looking for a particular one. I drove from Chico and brought the one back to the store and requested to exchange it for another one. Now this Creeper was NEVER once used. At the most, it was set on the hard wood floor in my home and never even touched concrete or even been outside while in my possession. When I took it back, the employees who assisted me with purchasing did not have a problem with it. As I was carrying the Creeper to the back another employee came out from the back and inquired what was going on. The other employee explained it to him. The employee that came out then proceeded to tell me it was used cause he saw it had marks on all four legs and a crease in one of the legs. He asked me it was used and I explained it wasn't even set on the ground. He told me sorry and he couldn't take it back. If you are not going to allow returns, at least tell the customer that. Don't blame the customer and make up seeing marks.

Oh man these guys are so awesome, we were driving through Corning from Idaho to Sacramento when a…read moreradiator hose broke on our Yukon. They got us the part and helped us get back on the road. Seriously, this could have been terrible as it was a Saturday night and we would have been stranded until Monday. I'm so grateful for Miguel and Larry. Thanks guys

Let me be a little nice. All my parts was available, oil…read morefilter, spark plugs, and ect.. . Thats not the problem. The problem was when i had to get my spark plugs. There I was standing and waiting while 3 female staff workers were chatting away. Ignoring me. I stood there patiently waiting till, someone would at least ask me if I needed help. SOMETHING. So one of the guys that was with a customer at the cash register, says to them "you have a customer" One of the females looks at me and shrugs her shoulders. I am about to ask for the manager when the guy was done ringing his customer, comes to me and ask me if he could help me. I got what I needed and left.